Official Newbie BitInstant Support Thread (Active Customer Support)

[abbath]

I've been waiting almost 2 weeks for this order to be fixed 7661b00f-bb53-4efe-b694-3d4daacc5461 

[Xenion]

How long will it be until its done processing?

[HelloPeeps]

Hello sorry I am new to the forum and this is my 1st post. The 24/7 customer service wasn't to helpful so I had to search out a forum lmao.
Anyways to the problem. I have always had great results with bitinstant I made a transaction Feb 3rd 11:30 am EST and it has still failed to show. I have called the google voice number they have available numerous times and have emailed the support emails, but I have received no clear answer as to what is going on. I just want my coin please. I am very sceptical about using this service again after seeing the state of your supposed customer service.

Here are the 2 ID numbers.. I made 3 transactions 2 for 503.95 and 1 for 383.95. One 503.95 posted as well as the 383.95. I need my other 500 dollars. Thanks


{FAILED}
OrderID: 2ea4e632-2e0b-4b11-af00-ef529a452b77
FundsSent: $480.05 USD


{SUCCESS}
OrderID: 17b3d3dc-6411-45a3-abe7-265663399850
FundsSent: $480.05 USD

[bombzilla]

Order ID: 540f0942-3407-420e-8ac1-07289023e804
Placed order a month and a half ago. Had some infrequently emailing with Rachel to no avail. Still haven't gotten any funds.

Hey, I see this was processed. Can you confirm

I can't confirm. Support seems to think I was sent a Mt Gox code: I wasn't. I still need my funds.

[HelloPeeps]

Completed my transaction 48 hrs ago and still have not received the funds.


Hey there,

I was able to look up your order in our system with the information you provided. According to our records, the order was successfully processed. You can view it on the blockchain here (23.47 btc on 2/3) : http://blockchain.info/address/14kt7sENMr9KhXXsExBFinFdm57y81eRRr If your bitcoins still haven't appeared in your wallet, make sure your btc wallet is completely synched to the blockchain as that can prevent your funds from appearing in the address.

---
Sincerely,
Rachel


They just keep spamming me this BS message. Are they so incompetent that they cant realize I had two transactions for the same amount.  WTF is going on here. I needed $2k worth of bitcoins. payed for $1400..... $500 has gone missing and im scared to try to pay for the other 600... You guys could outsource your customer service to India and do better then you are now.. You deal with large amounts of currency comparable to a Bank and you have a Google Voice number as ur customer support...Get real. WTF

[tacobell]

got mine this morning.

[Xenion]

Still haven't received my coins... Whats going on Yankee....

[turt1e]

I just got my coins that had been held up in the double spend fraud system.

Thanks bitinstant!

[Xenion]

Finally got my coins! Thanks!

[hmmmstrange]

Im allocating all the orders that need fees refunded. Give us a few hours to take care of that, Im processing the rest of the orders in the meantime.

Yankee,

I'm not getting anywhere with pm to you concerning refund of fees and/or refund of price difference from when I paid and when you transferred the coins. You have already stated it would be done in a few hours (5 days ago). Should I be dealing with customer service instead?

hmmmstrange

[BAM101]

Hey Charlie got another one for you that Rachel was looking into earlier that got caught in the double-spend filter.

Order ID: 2cb823e0-5929-4d2f-b788-fd25fab25bf1

Can you kick that one through?

Thanks!

[HelloPeeps]

Thanks!!!

[watertech666]

(Reserved)

Do you have any plans to expand your services in Iran?

[alicethecat]

Got my coins now thank you

[Yankee (BitInstant)]

Afternoon everyone,

I will be on the forums for the next 2-3 hours.

If you have an order that failed, please PM or respond here ASAP!

Charlie

[BAM101]

PM sent

[subi]

Really like bit instant's simple by the way.

What's preventing you from accepting Credit Card payments? Obviously fraud risk - but is that the only barrier?

[KWatson]

Hey Charlie!

I sent a payment today but my order status says it failed to execute!

Could you send me a private message and help me out? I checked my payment slip twice:(

[opusdigitus]

Afternoon everyone,

I will be on the forums for the next 2-3 hours.

If you have an order that failed, please PM or respond here ASAP!

Charlie

I did not receive 21.74437 bitcoins that I bought yesterday.  I emailed support and Seth said he was forwarding to technical support, and they would arrive within the next business day.  They haven't yet.  I have been emailing cs but never heard back.

Details:

OrderID: c21e91fa-349a-4226-a070-f7274e913bbc
EventID: 7450a4db-a641-4370-89ca-dc3136ce2a6b
QuoteID: 12d80123-79b4-4ea8-991e-3a8be224524a
Please send them soon... thanks!

Edit:  Yankee fixed this for me today. thanks yankee.

[Dropkickdragout]

Waiting for 2 hours so far on ticket MUZ-VNIMI-772.  Seth got back to me immediately after i submitted it but nothing since.

Thanks!