Official Newbie BitInstant Support Thread (Active Customer Support)

[URSAY]

That is a Quote ID.

Hello URSAY,

    Can you please take a look at my transaction: 0db549dd-5eb0-4a3a-b1f2-6406c2019956

    ZipZap said it was processed successfully, but my mtgox account have not yet been credited.

Thanks in advance.

Is that an order ID # you've provided?  Please be specific as possible with your transaction identification and issue.  Feel free to post here or send me a private message.  Thanks!

-Bitcointalk Support

Do you have an order ID #? 

[URSAY]

OpenYourEyes21,

I've submitted your ticket.  Thanks for your patience.  The moment I hear anything about your specific issue I will let you know! 

-BitInstant Support

[Tyler94]

Did you ever get my PM? Sorry I sent it like 5 times before I noticed checkbox a the bottom of the page with an option of saving to my outbox.

[dimasmjunior]

No, I don't have an order ID. After selecting Brazil as a country and "Boleto" as the "from" method and filling other data I was redirected to https://www.bitinstant.com/quote/0db549dd-5eb0-4a3a-b1f2-6406c2019956

From there I clicked GO and was sent to ZipZap where I printed a Payment Slip (Boleto) which I paid at the bank.

Then I received an e-mail from ZipZap with an account number: 563559392. The next day I received another e-mail, this time from Ebanx and in portuguese saying they received my payment and it was confirmed. There was a code mentioned: 147813

I have not received nor seen any order number.

Thanks.

That is a Quote ID.

Hello URSAY,

    Can you please take a look at my transaction: 0db549dd-5eb0-4a3a-b1f2-6406c2019956

    ZipZap said it was processed successfully, but my mtgox account have not yet been credited.

Thanks in advance.

Is that an order ID # you've provided?  Please be specific as possible with your transaction identification and issue.  Feel free to post here or send me a private message.  Thanks!

-Bitcointalk Support

Do you have an order ID #? 

[theFed]

Good morning,
Reserves are up again, can you push my BTC-e order through now?

theFed...support is looking at your issue and I am hoping to have a resolution for you sometime today.  Thanks for your patience!

Sounds good, I'm really looking forward to having this thing resolved today.


UPDATE:
Issue resolved. On April 5 BitInstant deposited the funds to my BTC-e account.  It took them 8 days.

[URSAY]

dimasmjunior
chemdog (ticket #2)
Optix

You have have tickets that have been escalated.  Thanks for providing me with all of your info! 

-BitInstant Support

[URSAY]

Did you ever get my PM? Sorry I sent it like 5 times before I noticed checkbox a the bottom of the page with an option of saving to my outbox.

Tyler,

I've received your 5 messages and responded.  I've also responded to you in this thread.  Thanks! 

[Joerg]

I made a bitinstant deposit well over 24 hours ago to mtgox. It did not go thru. My PMs have not been returned, and I have only been old it is being looked at and to be patient in this forum. I am losing patience. I need some indication of what is happening and when it is expected to be resolved. This is ridiculous.

[URSAY]

I made a bitinstant deposit well over 24 hours ago to mtgox. It did not go thru. My PMs have not been returned, and I have only been old it is being looked at and to be patient in this forum. I am losing patience. I need some indication of what is happening and when it is expected to be resolved. This is ridiculous.

We are looking into your issue.  I do apologize that we have not yet gotten back to you but we are doing our best.  Thanks again so much for your patience!

-BitInstant Support

[skyfall]

Hi everyone,

I made two payments (boleto in Brazil) through Ebanx/ZipZap using my wallet in blockchain. Order's numbers:

http://oi47.tinypic.com/2wf7p0w.jpg

http://oi48.tinypic.com/5bnxns.jpg

e97e4643-9f81-44ac-8f2a-88d26d920ed1

c941e905-c277-4670-b2bf-754d553c1fd6

I have already received an email from Ebanx saying that they received my money, but until now I did not have my bitcoins in my blockchain's wallet  (I made this option - receive through bitcoin adress).

I saw in zipzap's website  that my transaction was expired but I paid it. Zipzap's account numbers:

http://i49.tinypic.com/nplu9g.jpg

769332131

236533303

And now??

Thanks

[dookiedue]

I made a deposit earlier today... I have paid in cash and received an email from ZipZap confirming payment. I have not received any bitcoins nor have I received any emails from BitInstant. I followed the contact us link on the BitInstant website several hours ago and still no response. I have my quote id 2ca21980-f089-41c7-8511-aef9c8c89886 but not sure where to find my order id. Can anyone assist me?

Thanks...

[hatsil]

Dear Bitinstant Support,

I made two transfers from Dwolla to mtgox which did not go through. Can you look into this? The money was deducted from dwolla but did not show up in mtgox.

Date   Description   Ref Number   Amount
4/1/2013 12:15:18 PM    Sent to BitInstant (EDP) (812-544-3435) 832efa7c-db7e-42d4-b539-ad9b3dd663ef 2491783    $100.00
4/1/2013 12:48:59 PM    Sent to BitInstant (EDP) (812-544-3435) f55b390b-a46d-44f6-b4f6-b457134b08b4 2492170    $50.00

[issue resolved]

[noname6520]

Dear bitinstant I deposited my money 3 days ago (lost 20$ per bitcoin because of your horrible service)and sent you numerous emails to get my money back. The fact that I have to chase you down to a public forum to get my money back is a joke.

Order ID is 0a182dbf-1c10-4216-98f6-83776fd05bb4

please send me back my money either on mtgox or on dwolla  and dont dare charging me a cent (you should instead be paying me) for your horrible service

[netrik]

Ok I need some help here. Saturday I tried to make a transfer from bitinstant to mtgox, I got an email from bitinstant saying the transfer was complete but I never got any money in my mtgox account. Ever since then I've tried to call them numerous times left lots of messages but I have not had a reply from anyone. Not sure if Its safe to post my Order ID in public or not? Any help would be much appreciated. either reply, pm me or email me at Joshahiggins at gmail dot com Thanks

*Edit sending you a pm with my information

[bitcoincraze]

I've processed my money transfer through zipzap and money gram over 24 hours ago, and zipzap confirmed the money payment. Yet, I haven't received a deposit of bitcoins in my bitcoin address. I've sent a support ticket 15+ hours ago, but have not yet received a response. I recently sent a email to billing@bitinstant.com. I've sent you a pm ursay.

Order ID: 9e8e60de-2407-4b29-8413-74e672c8088d

[metazilla]

Hello,

Made an order early today, it was confirmed by ZipZap and on BitInstant it says "Serious error occurred."

Order ID: 9db0696e-9a33-4fd1-add7-e1c9e6103787

Would love to get this resolved ASAP. I used BitInstant because I thought it would be "instant." 

[bartlong]

URSAY - I received your pm about my order issue and tried to enter the Mt Gox code you provided.  it does not work and all i get is a message saying that the code is incorrect or already used. 

[OpenYourEyes210]

Alright Yankee, it's been over 24 hours... Any update for me? Seems like a lot of people are having this exact same issue with the codes being "invalid or already used"

[dimasmjunior]

Hello again,

    There appears to be a generalized problem when making payments from Brazil. Almost all users are having to contact support to have their transactions completed. The major reason you are seeing a spike in demand from Brazil is because our only exchange is down. Most people would prefer to negotiate bitcoins in a manner that they would not be forced to interact with other people in a forum in order to have their transactions completed.

    I recently listened to Erik Voorhees interview hosted by Tom Woods and I believe BitInstant has good intentions. I also believe that your are experiencing a surge in demand and having difficulties escalating your operation. Nonetheless it would REALLY help the Brazilian bitcoin community if you made fixing the ZipZap/Ebanx interface a priority, specially in this particular moment where bitcoin is going parabolic.

    I'm quite sure the people at https://bitcointalk.org/index.php?board=29.0 will be glad to help you in debugging your payment channels.

Thanks.

[the chief]

OpenYourEyes21,

I've submitted your ticket.  Thanks for your patience.  The moment I hear anything about your specific issue I will let you know! 

-BitInstant Support

Do I need to reply to THIS thread to get some support then? Because I'm having the same problems and I emailed both Bitstamp and bitinstant support  a long time ago with no response, but I see people are at least getting answers on this thread.

I am going through the same nonsense. Totally missed out on the chance to get in at 117 prior to the spike to $127 today because of this garbage. So much for 'Instant'. Cost me a lot of money and I'm sure it cost others much much more.