Official Newbie BitInstant Support Thread (Active Customer Support)

[URSAY]

woooop got my funds! phew

What list were you on?

I'm on the 4/6 list and nothing let

I personally did some work on your issue today and you should be getting a new Gox code soon.

URSAY, I had the same problem as Fyouself I believe. I need a new mt gox code as mine was not working and I would truly like some helps. My deposit was 4/3 and I'm on the 4/6 list as well. Thank you.

I am waiting on another CS rep to push those thru.  There's not much I can help with regarding expired or redeemed codes.  Sorry!

[tionil]

What about me? Why you cannot proccess my order?

[pzwow]

I was given the incorrect amount of coins. At time of me starting the order the cost of a bitcoin was below $85. At the time of you guys receiving funds (Fri Apr 12 21:52:13 2013) It was below 90.
I deposited 105, so it was 108.95 after zip zap fee.
It said I was supposed to received $100 worth of coins. I received 0.78350742 BTC. I feel wronged here.

OrderID: 59fe5e81-6b95-436e-b875-3f476035f398
EventID: 73375365-1d70-4dfb-87a2-d97512c74913
DestAccount: 1FS34tNVgdBG1h9tykY8HB2nFPcrQykT2Z
QuoteID: 98a1ea18-2083-430f-9edb-e99ee9b6c02d

[URSAY]

What about me? Why you cannot proccess my order?

Pushed! 

[URSAY]

I was given the incorrect amount of coins. At time of me starting the order the cost of a bitcoin was below $85. At the time of you guys receiving funds (Fri Apr 12 21:52:13 2013) It was below 90.
I deposited 105, so it was 108.95 after zip zap fee.
It said I was supposed to received $100 worth of coins. I received 0.78350742 BTC. I feel wronged here.

OrderID: 59fe5e81-6b95-436e-b875-3f476035f398
EventID: 73375365-1d70-4dfb-87a2-d97512c74913
DestAccount: 1FS34tNVgdBG1h9tykY8HB2nFPcrQykT2Z
QuoteID: 98a1ea18-2083-430f-9edb-e99ee9b6c02d

I've escalated your support issue.  Sorry if your order was wrong!

[pzwow]

I was given the incorrect amount of coins. At time of me starting the order the cost of a bitcoin was below $85. At the time of you guys receiving funds (Fri Apr 12 21:52:13 2013) It was below 90.
I deposited 105, so it was 108.95 after zip zap fee.
It said I was supposed to received $100 worth of coins. I received 0.78350742 BTC. I feel wronged here.

OrderID: 59fe5e81-6b95-436e-b875-3f476035f398
EventID: 73375365-1d70-4dfb-87a2-d97512c74913
DestAccount: 1FS34tNVgdBG1h9tykY8HB2nFPcrQykT2Z
QuoteID: 98a1ea18-2083-430f-9edb-e99ee9b6c02d

I've escalated your support issue.  Sorry if your order was wrong!

Thanks for a timely response. I contacted the support email too but I was not sure which method is faster/more efficient.

[cubism4nerds]

Hey everybody I'm back to try and help with your issues as much as possible...

Have you looked into my issue?  You have not responded to my posts or my PMs.

I would need to escalate your issue so it is best served thru bitinstant.com/contact

Already been through there, and it's been past 24 hours.

Can you not manually push it through?

[URSAY]

Hey everybody I'm back to try and help with your issues as much as possible...

Have you looked into my issue?  You have not responded to my posts or my PMs.

I would need to escalate your issue so it is best served thru bitinstant.com/contact

Already been through there, and it's been past 24 hours.

Can you not manually push it through?

I'm sorry but your issue will not allow such a solution. 

[Singlebyte]

More Places to complain about these scammers:

FTC

https://econsumer.ftccomplaintassistant.gov/

Google+ community where people who would like to join together to get a lawsuit going can organize.

https://plus.google.com/communities/112177264311909940483

BBB

http://www.bbb.org/new-york-city/business-reviews/payment-processing-service/bitinstant-llc-in-brooklyn-ny-139331

Reddit

http://www.reddit.com/r/Bitcoin/comments/1bzo49/do_not_use_bitinstant/

RipOffReport.com

http://www.ripoffreport.com/Search/bitinstant.aspx

NY Small Claims

http://www.nyc.gov/html/dca/html/publications/publications_small_claims.shtml

Is there really a need for this when I just gave you a status on your support ticket and I explain that we are working on a solution to your issue?

When do you think we can resolve the issue?

[cubism4nerds]

Hey everybody I'm back to try and help with your issues as much as possible...

Have you looked into my issue?  You have not responded to my posts or my PMs.

I would need to escalate your issue so it is best served thru bitinstant.com/contact

Already been through there, and it's been past 24 hours.

Can you not manually push it through?

I'm sorry but your issue will not allow such a solution. 

Well...am I supposed to just wait?  It's been quite a while. 

[URSAY]

More Places to complain about these scammers:

FTC

https://econsumer.ftccomplaintassistant.gov/

Google+ community where people who would like to join together to get a lawsuit going can organize.

https://plus.google.com/communities/112177264311909940483

BBB

http://www.bbb.org/new-york-city/business-reviews/payment-processing-service/bitinstant-llc-in-brooklyn-ny-139331

Reddit

http://www.reddit.com/r/Bitcoin/comments/1bzo49/do_not_use_bitinstant/

RipOffReport.com

http://www.ripoffreport.com/Search/bitinstant.aspx

NY Small Claims

http://www.nyc.gov/html/dca/html/publications/publications_small_claims.shtml

Is there really a need for this when I just gave you a status on your support ticket and I explain that we are working on a solution to your issue?

When do you think we can resolve the issue?

We've already resolved your main issue.  I logged another ticket for execution price.  Isn't it fair that you saw us close your first issue so maybe you could be patient on the 2nd ticket?

[URSAY]

Hey everybody I'm back to try and help with your issues as much as possible...

Have you looked into my issue?  You have not responded to my posts or my PMs.

I would need to escalate your issue so it is best served thru bitinstant.com/contact

Already been through there, and it's been past 24 hours.

Can you not manually push it through?

I'm sorry but your issue will not allow such a solution. 

Well...am I supposed to just wait?  It's been quite a while. 

Our support agents are working through a large back log.  I'm sorry for the delay.

[soso]

I finally received my deposit from bitinstant.

Good luck to all of you that have been waiting.

A lot of changes need to be made before people are going to take the serious though.

[Murdaversa]

I am having the same issue, i deposited 150, the amount i was supposed to receive 144 worth but only received 1.19 btc.... Price was about 80 when i paid at moneygram at 4 pm and did not receive the coins until 10:45 and only received 90 worth at CURRENT PRICE
here is my order info:
OrderID: d1d165eb-772f-405b-9679-b821debdfe3a
EventID: 9db49b5c-22ab-4079-aeed-5767b56e0aaf
DestAccount:
16NLqdDpa3UwftQ11tFq21rf4zKjLKUAF6
QuoteID: 7d32a595-25dd-462f-bb04-2b6c1cf05e1d
User: SYSTEM
DestExchange: btc
eventtype: Order executed
EventSentAt: 1365811741.15
APIResponse: {'Transaction_id':
u'5168a19d3fa78d08313fb562'}
FundsSent: $144.015 USD

[URSAY]

I am having the same issue, i deposited 150, the amount i was supposed to receive 144 worth but only received 1.19 btc.... Price was about 80 when i paid at moneygram at 4 pm and did not receive the coins until 10:45 and only received 90 worth at CURRENT PRICE
here is my order info:
OrderID: d1d165eb-772f-405b-9679-b821debdfe3a
EventID: 9db49b5c-22ab-4079-aeed-5767b56e0aaf
DestAccount:
16NLqdDpa3UwftQ11tFq21rf4zKjLKUAF6
QuoteID: 7d32a595-25dd-462f-bb04-2b6c1cf05e1d
User: SYSTEM
DestExchange: btc
eventtype: Order executed
EventSentAt: 1365811741.15
APIResponse: {'Transaction_id':
u'5168a19d3fa78d08313fb562'}
FundsSent: $144.015 USD

Sorry to hear that your order was incorrect!  I will escalate this thru support! 

[cubism4nerds]

Hey everybody I'm back to try and help with your issues as much as possible...

Have you looked into my issue?  You have not responded to my posts or my PMs.

I would need to escalate your issue so it is best served thru bitinstant.com/contact

Already been through there, and it's been past 24 hours.

Can you not manually push it through?

I'm sorry but your issue will not allow such a solution. 

Well...am I supposed to just wait?  It's been quite a while. 

Our support agents are working through a large back log.  I'm sorry for the delay.

Are you doing it via chronological order?

[duquevalentino]

Hi,

Just to say I input my data on www.bitinstant.com/contact.

I was included in support list 4/11 or 4/12.

Waiting feedback.

Thanks

[URSAY]

Hey everybody I'm back to try and help with your issues as much as possible...

Have you looked into my issue?  You have not responded to my posts or my PMs.

I would need to escalate your issue so it is best served thru bitinstant.com/contact

Already been through there, and it's been past 24 hours.

Can you not manually push it through?

I'm sorry but your issue will not allow such a solution. 

Well...am I supposed to just wait?  It's been quite a while. 

Our support agents are working through a large back log.  I'm sorry for the delay.

Are you doing it via chronological order?

Yes.  All other CS reps are working from the bitinstant.com/contact data.

[URSAY]

Hi,

Just to say I input my data on www.bitinstant.com/contact.

I was included in support list 4/11 or 4/12.

Waiting feedback.

Thanks

PUSHED! 

[rbgrish]

I like the service and have used a number of times.  I even included Step by Steps of how to use it in my eBook, Bitcoin Step by Step.  BTW it's free on Amazon today.

www.amazon.com/Bitcoin-Step-by-ebook/dp/B00A1CUQQU/