Official Newbie BitInstant Support Thread (Active Customer Support)

[URSAY]

@URSAY

As @BitcoinApprentice said in this thread, that I need to create *2* support thread for my issue. ONE (1) for sending my money to the address, and SECOND (2) for sending me more bitcoins as this is Bitinstant's failure.

I am *NOT* creating 2 support tickets right now, but I will if I don't get the money withing next 3 days. YOU PLEASE TRANSFER THE CURRENT AMOUNT OF MONEY AT OLD RATES. Then we could look at sending more BTCitcoins.

You will need to discuss the execution price issue with me IF it happens.  I cannot help with a problem that has not yet actually happened.  Not all orders have these execution price issues.

[akabmikua]

@URSAY

As @BitcoinApprentice said in this thread, that I need to create *2* support thread for my issue. ONE (1) for sending my money to the address, and SECOND (2) for sending me more bitcoins as this is Bitinstant's failure.

I am *NOT* creating 2 support tickets right now, but I will if I don't get the money withing next 3 days. YOU PLEASE TRANSFER THE CURRENT AMOUNT OF MONEY AT OLD RATES. Then we could look at sending more BTCitcoins.

You will need to discuss the execution price issue with me IF it happens.  I cannot help with a problem that has not yet actually happened.  Not all orders have these execution price issues.

OK, I am waiting for my money to arrive. Please complete the transaction ASAP. We will look at this after that.

[Cogine]

I made a purchase through bitinstant last night, I was supposed to receive $451 worth of btc, however the amount I was sent is $51 short. In essence this money was simply stolen from me, your service is outright stealing from customers as of late.

OrderID: 72b904e6-f6e3-4aa8-8f40-b6004b169b65
EventID: 0ddbe7ea-68f1-4d94-9046-c87d51b4d8bb
DestAccount: 1DgW5Hyxz6umQErkjBeLoTqXDcjWRKEFAw
QuoteID: 6e6ba05d-6ad8-4046-b736-f5f483b9cc2c
User: SYSTEM
DestExchange: btc
eventtype: Order executed
EventSentAt: 1365814135.82
APIResponse: {'Transaction_id': u'5168aaf83fa78d0833608b2e'}
FundsSent: $451.247 USD

Please tell me if you need anymore information.
Edit: I want this rectified, here's some proof of the thievery https://i.imgur.com/bxN0TI6.png

I've escalated you to the person who handles order execution price problems.  Sorry for your troubles.

And if it says the order went thru fine, then you will be waiting for ever to get the difference.
Day 10 Here, Weeeeeeeee
Dwolla ---> MTGOX only way to go
Wonder if they have an HR Dept to cover things like payroll and workmans comp,
Or just doing everything under the table - Someone could look into this

Haha, I included a picture though! It proves that what I'm saying is true, that should count for something

So did I, you will just be told that you could have photoshoped it.
10days and counting to infinity

They can check the address on blockchain.info themselves, I can't falsify that. Isn't bitcoin awesome? 

These are for cash transfers to MTGOX - No blockchain.info involved

[Cogine]

I made a purchase through bitinstant last night, I was supposed to receive $451 worth of btc, however the amount I was sent is $51 short. In essence this money was simply stolen from me, your service is outright stealing from customers as of late.

OrderID: 72b904e6-f6e3-4aa8-8f40-b6004b169b65
EventID: 0ddbe7ea-68f1-4d94-9046-c87d51b4d8bb
DestAccount: 1DgW5Hyxz6umQErkjBeLoTqXDcjWRKEFAw
QuoteID: 6e6ba05d-6ad8-4046-b736-f5f483b9cc2c
User: SYSTEM
DestExchange: btc
eventtype: Order executed
EventSentAt: 1365814135.82
APIResponse: {'Transaction_id': u'5168aaf83fa78d0833608b2e'}
FundsSent: $451.247 USD

Please tell me if you need anymore information.
Edit: I want this rectified, here's some proof of the thievery https://i.imgur.com/bxN0TI6.png

I've escalated you to the person who handles order execution price problems.  Sorry for your troubles.

And if it says the order went thru fine, then you will be waiting for ever to get the difference.
Day 10 Here, Weeeeeeeee
Dwolla ---> MTGOX only way to go
Wonder if they have an HR Dept to cover things like payroll and workmans comp,
Or just doing everything under the table - Someone could look into this

Haha, I included a picture though! It proves that what I'm saying is true, that should count for something

So did I, you will just be told that you could have photoshoped it.
10days and counting to infinity

They can check the address on blockchain.info themselves, I can't falsify that. Isn't bitcoin awesome? 

Yes we actually use that often as a resource when understanding if funds actually hit your account or not.

But then you do not do anything. I sent the same info and am still in limbo
10days and counting

[URSAY]

@URSAY

As @BitcoinApprentice said in this thread, that I need to create *2* support thread for my issue. ONE (1) for sending my money to the address, and SECOND (2) for sending me more bitcoins as this is Bitinstant's failure.

I am *NOT* creating 2 support tickets right now, but I will if I don't get the money withing next 3 days. YOU PLEASE TRANSFER THE CURRENT AMOUNT OF MONEY AT OLD RATES. Then we could look at sending more BTCitcoins.

You will need to discuss the execution price issue with me IF it happens.  I cannot help with a problem that has not yet actually happened.  Not all orders have these execution price issues.

OK, I am waiting for my money to arrive. Please complete the transaction ASAP. We will look at this after that.

Have you submitted your support issue at...

bitinstant.com/contact ?

[TedDansonsHair]

I made a purchase through bitinstant last night, I was supposed to receive $451 worth of btc, however the amount I was sent is $51 short. In essence this money was simply stolen from me, your service is outright stealing from customers as of late.

OrderID: 72b904e6-f6e3-4aa8-8f40-b6004b169b65
EventID: 0ddbe7ea-68f1-4d94-9046-c87d51b4d8bb
DestAccount: 1DgW5Hyxz6umQErkjBeLoTqXDcjWRKEFAw
QuoteID: 6e6ba05d-6ad8-4046-b736-f5f483b9cc2c
User: SYSTEM
DestExchange: btc
eventtype: Order executed
EventSentAt: 1365814135.82
APIResponse: {'Transaction_id': u'5168aaf83fa78d0833608b2e'}
FundsSent: $451.247 USD

Please tell me if you need anymore information.
Edit: I want this rectified, here's some proof of the thievery https://i.imgur.com/bxN0TI6.png

I've escalated you to the person who handles order execution price problems.  Sorry for your troubles.

And if it says the order went thru fine, then you will be waiting for ever to get the difference.
Day 10 Here, Weeeeeeeee
Dwolla ---> MTGOX only way to go
Wonder if they have an HR Dept to cover things like payroll and workmans comp,
Or just doing everything under the table - Someone could look into this

Haha, I included a picture though! It proves that what I'm saying is true, that should count for something

So did I, you will just be told that you could have photoshoped it.
10days and counting to infinity

They can check the address on blockchain.info themselves, I can't falsify that. Isn't bitcoin awesome? 

These are for cash transfers to MTGOX - No blockchain.info involved

No, I had the funds sent to a bitcoin address. I want nothing to do with mtgox.

[URSAY]

I made a purchase through bitinstant last night, I was supposed to receive $451 worth of btc, however the amount I was sent is $51 short. In essence this money was simply stolen from me, your service is outright stealing from customers as of late.

OrderID: 72b904e6-f6e3-4aa8-8f40-b6004b169b65
EventID: 0ddbe7ea-68f1-4d94-9046-c87d51b4d8bb
DestAccount: 1DgW5Hyxz6umQErkjBeLoTqXDcjWRKEFAw
QuoteID: 6e6ba05d-6ad8-4046-b736-f5f483b9cc2c
User: SYSTEM
DestExchange: btc
eventtype: Order executed
EventSentAt: 1365814135.82
APIResponse: {'Transaction_id': u'5168aaf83fa78d0833608b2e'}
FundsSent: $451.247 USD

Please tell me if you need anymore information.
Edit: I want this rectified, here's some proof of the thievery https://i.imgur.com/bxN0TI6.png

I've escalated you to the person who handles order execution price problems.  Sorry for your troubles.

And if it says the order went thru fine, then you will be waiting for ever to get the difference.
Day 10 Here, Weeeeeeeee
Dwolla ---> MTGOX only way to go
Wonder if they have an HR Dept to cover things like payroll and workmans comp,
Or just doing everything under the table - Someone could look into this

Haha, I included a picture though! It proves that what I'm saying is true, that should count for something

So did I, you will just be told that you could have photoshoped it.
10days and counting to infinity

They can check the address on blockchain.info themselves, I can't falsify that. Isn't bitcoin awesome? 

These are for cash transfers to MTGOX - No blockchain.info involved

The above issue is actually BTC to wallet.  blockchain.info shows deposit info

[Cogine]

I made a purchase through bitinstant last night, I was supposed to receive $451 worth of btc, however the amount I was sent is $51 short. In essence this money was simply stolen from me, your service is outright stealing from customers as of late.

OrderID: 72b904e6-f6e3-4aa8-8f40-b6004b169b65
EventID: 0ddbe7ea-68f1-4d94-9046-c87d51b4d8bb
DestAccount: 1DgW5Hyxz6umQErkjBeLoTqXDcjWRKEFAw
QuoteID: 6e6ba05d-6ad8-4046-b736-f5f483b9cc2c
User: SYSTEM
DestExchange: btc
eventtype: Order executed
EventSentAt: 1365814135.82
APIResponse: {'Transaction_id': u'5168aaf83fa78d0833608b2e'}
FundsSent: $451.247 USD

Please tell me if you need anymore information.
Edit: I want this rectified, here's some proof of the thievery https://i.imgur.com/bxN0TI6.png

I've escalated you to the person who handles order execution price problems.  Sorry for your troubles.

And if it says the order went thru fine, then you will be waiting for ever to get the difference.
Day 10 Here, Weeeeeeeee
Dwolla ---> MTGOX only way to go
Wonder if they have an HR Dept to cover things like payroll and workmans comp,
Or just doing everything under the table - Someone could look into this

Haha, I included a picture though! It proves that what I'm saying is true, that should count for something

So did I, you will just be told that you could have photoshoped it.
10days and counting to infinity

They can check the address on blockchain.info themselves, I can't falsify that. Isn't bitcoin awesome? 

These are for cash transfers to MTGOX - No blockchain.info involved

No, I had the funds sent to a bitcoin address. I want nothing to do with mtgox.

Ahhh well damn, that should be really easy to fix then.
If they can not even get this fixed when the API barfs . . . . .

[akabmikua]

@URSAY

As @BitcoinApprentice said in this thread, that I need to create *2* support thread for my issue. ONE (1) for sending my money to the address, and SECOND (2) for sending me more bitcoins as this is Bitinstant's failure.

I am *NOT* creating 2 support tickets right now, but I will if I don't get the money withing next 3 days. YOU PLEASE TRANSFER THE CURRENT AMOUNT OF MONEY AT OLD RATES. Then we could look at sending more BTCitcoins.

You will need to discuss the execution price issue with me IF it happens.  I cannot help with a problem that has not yet actually happened.  Not all orders have these execution price issues.

OK, I am waiting for my money to arrive. Please complete the transaction ASAP. We will look at this after that.

Have you submitted your support issue at...

bitinstant.com/contact ?

Yes, I have added a support issue at bitinstant.com/contact

[EdsWow1]

Have you submitted your support issue at...

bitinstant.com/contact ?

Yes, I have added a support issue at bitinstant.com/contact

me too. that does not change ANYTHING. they just dont answer anymore.

just some "bla bla" and saying "cannot do anything about it in the moment" !!

(while waiting since more then three days, to get my money back).

URSAY even did put me on one "list" of him, did even post it here ... but then never again i did hear from him !!

its all just bullshit. putting you on a "list" ... and the "list" gets just thrown away....

sorry, but i dont think anymore, i will get my money back. there is just nothing, they do, they dont react on emails and neither on support-tickets - just simply *nothing*.

So to say, NO, i even dont believe anything this "Ursay" says here.

[EdsWow1]

FINAL 4/10 support list includes users that I have logged issues for today and part of yesterday.  If you are not on this list then your issue may of been logged on an earlier date and is still being resolved.

liztah / yero888 / pootsniff / Nachtwind / whoiscasey / uncfun42204 / iwmb / Col-Sanders / gf.ricardo / chubbychecker / bitcoinfiend / alternative30 / watchboy / ASM11 / chase1420 / xqr / maxspace321 / damavox / kmicro / iridium77 / archimediate / Tejh / bigpoppapump69 / cayson / Bunks / cassiolandim / devz0r / v1le / endlessdark / joae1975 / khesquid / karmic / Sowhat / voos / bitcrazynoob / dookiedue / koob / baggage / jwest411 / shivamachoman / Betelquese / cubism4nerds / EdsWow1 / lentilsoup94 / dannnk / Betelquese / bccdn / 3sd / breel / paradoxal / Kennedy3789 / spiritglove

Never again heard anything from URSAY. Never got any PM. Just simply nothing ....

This list just a fake ... just made for Recycle Bin. Just only bla bla bla ...

[akabmikua]

Have you submitted your support issue at...

bitinstant.com/contact ?

Yes, I have added a support issue at bitinstant.com/contact

me too. that does not change ANYTHING. they just dont answer anymore.

just some "bla bla" and saying "cannot do anything about it in the moment" !!

(while waiting since more then three days, to get my money back).

URSAY even did put me on one "list" of him, did even post it here ... but then never again i did hear from him !!

its all just bullshit. putting you on a "list" ... and the "list" gets just thrown away....

sorry, but i dont think anymore, i will get my money back. there is just nothing, they do, they dont react on emails and neither on support-tickets - just simply *nothing*.

So to say, NO, i even dont believe anything this "Ursay" says here.

OK, quite possible! @URSAY, you need to do something now. For me, that money is extremely important. Please solve those issues, and also if possible STOP TAKING MORE ORDERS for time being.

[TedDansonsHair]

More Places to complain about these scammers:

FTC

https://econsumer.ftccomplaintassistant.gov/

Google+ community where people who would like to join together to get a lawsuit going can organize.

https://plus.google.com/communities/112177264311909940483

Reseller Ratings

http://www.resellerratings.com/store/BitInstant

BBB

http://www.bbb.org/new-york-city/business-reviews/payment-processing-service/bitinstant-llc-in-brooklyn-ny-139331

Reddit

http://www.reddit.com/r/Bitcoin/comments/1bzo49/do_not_use_bitinstant/

RipOffReport.com

http://www.ripoffreport.com/Search/bitinstant.aspx

NY Small Claims

http://www.nyc.gov/html/dca/html/publications/publications_small_claims.shtml

When am I going to get my money?

I'd like to know this also.

[URSAY]

FINAL 4/10 support list includes users that I have logged issues for today and part of yesterday.  If you are not on this list then your issue may of been logged on an earlier date and is still being resolved.

liztah / yero888 / pootsniff / Nachtwind / whoiscasey / uncfun42204 / iwmb / Col-Sanders / gf.ricardo / chubbychecker / bitcoinfiend / alternative30 / watchboy / ASM11 / chase1420 / xqr / maxspace321 / damavox / kmicro / iridium77 / archimediate / Tejh / bigpoppapump69 / cayson / Bunks / cassiolandim / devz0r / v1le / endlessdark / joae1975 / khesquid / karmic / Sowhat / voos / bitcrazynoob / dookiedue / koob / baggage / jwest411 / shivamachoman / Betelquese / cubism4nerds / EdsWow1 / lentilsoup94 / dannnk / Betelquese / bccdn / 3sd / breel / paradoxal / Kennedy3789 / spiritglove

Never again heard anything from URSAY. Never got any PM. Just simply nothing ....

This list just a fake ... just made for Recycle Bin. Just only bla bla bla ...

Your order has been logged and we are currently looking into your issue.  Thanks for your patience.

[URSAY]

FINAL 4/9 support list.  Please take note if you are on this list.  Thanks!  

Imaginer / ASICPool / Bjork / runarmyof1 / chowmein / pennyback / elitemom / Statesman / PC_Mobile / RandyVermillion / mwp (NEED MORE INFO) / fuue83 / justinpobrien / vitaslayer1212 / Singlebyte / ScrapOfCat / arkaideman / shadumdum / sugsmack100 / synergy7 / msiddiq / jack789 / Nonya Business / speshell1 / glasshouse / duquevalentino / cea45 / vitam / cubism4nerds / jasnlcas / mroth7684 / corvette77 / speakeasy1982 / Laughingman8 / Nachtwind / cubism4nerds / noname456 / Deadlock94 / Jross81 / mrbruceb

Anyone going forward with new issues will go on the list for 4/10.  We are working on ALL issues even if you have been waiting longer then others.  Thanks for your patience.  

thanks. waiting for a solution

Been waiting since the 4/9 list.  When do I get my money!?!?

No need for multiple posts as it just clutters up the support forum and makes it harder for everyone to navigate.  I've already mentioned to you...

You first issue was resolved.  Your second issue will take just as much time as the first.  Please be patient.

[yellowbellypig]

More Places to complain about these scammers:

FTC

https://econsumer.ftccomplaintassistant.gov/

Google+ community where people who would like to join together to get a lawsuit going can organize.

https://plus.google.com/communities/112177264311909940483

Reseller Ratings

http://www.resellerratings.com/store/BitInstant

BBB

http://www.bbb.org/new-york-city/business-reviews/payment-processing-service/bitinstant-llc-in-brooklyn-ny-139331

Reddit

http://www.reddit.com/r/Bitcoin/comments/1bzo49/do_not_use_bitinstant/

RipOffReport.com

http://www.ripoffreport.com/Search/bitinstant.aspx

NY Small Claims

http://www.nyc.gov/html/dca/html/publications/publications_small_claims.shtml

May I also add that reddit is a great place to start a thread about BitInstants lack of support.

[heart_mons]

URSAY, I just want to make sure I don't need to do anything else for the price execution discrepancy since I have sent you the details already in a private message as you requested.  I don't need to open a  new ticket at bitinstant.com/contact do I?

[URSAY]

URSAY, I just want to make sure I don't need to do anything else for the price execution discrepancy since I have sent you the details already in a private message as you requested.  I don't need to open a  new ticket at bitinstant.com/contact do I?

No.  Although you could certainly go thru bitinstant.com/contact  , I have already submitted a list to the person who handles these issues.  He had mentioned to me on Friday that he would be working on it. 

[heart_mons]

URSAY, I just want to make sure I don't need to do anything else for the price execution discrepancy since I have sent you the details already in a private message as you requested.  I don't need to open a  new ticket at bitinstant.com/contact do I?

No.  Although you could certainly go thru bitinstant.com/contact  , I have already submitted a list to the person who handles these issues.  He had mentioned to me on Friday that he would be working on it. 

That's what I needed to know.  Thanks!

[lifted1]

Hello Ursay,
  I realize I did not get on record at THIS particular venue til a couple days ago, but I had previously been contacting support for over 2 weeks about an issue with my Gox code. I have been seeing that you are issuing new codes for cases like mine, and was wondering if you could " push" mine through at your convenience. Or at least draw someones attention to it. I have seen here that people with cases similar to mine have seen resolution, while having only had there problem occur a day or two prior to being resolved. I did put in another ticket at your request to your new support link, but it said 24 hours, and it's been at least double that and I haven't heard a peep. This is not a complaint or harassment, as I do see that you folks are indeed resolving issues and not abandoning ship, which is the comfort I've been seeking for over 2 weeks. I am just hoping that you might take a minute and show some attention to my case, as you have others, since it seems like my particular case would only take a minimal effort to resolve. Thank you Ursay.


"Hey there,

This is to notify you that your order has been updated, please find the details below:


We have made a direct deposit into your MTGox account and there is no need to use
the coupon system on this order


OrderID: 412773bf-8dc9-4316-99be-317fe346947e
EventID: 533b516c-5f6c-47de-8064-27e10ebd8e32
QuoteID: 2576aab2-2f9e-4897-9b72-daa1a69f62fc   "


The error message at gox for the above transaction states that the code is invalid or already used. I , like others, was given an invalid code. The date of the missing deposit was march 28. Thanks