Official Newbie BitInstant Support Thread (Active Customer Support)

[bftst3]

Yep, like I posted earlier, If Gareth would just push one of our orders through manually, I'd become a instant believer

When I start seeing Customers from Tuesday morning coming in and saying they order has finally been completed in this and other forums, I will begin to be a believer...sorry but one just wont do it for me from what I have seen of this business in the last 3 days.

I hear ya and I'm one of those people from tuesday, but I would just like him to show us it can be done manually.

[JustAnotherBitcoinFan]

Yep, like I posted earlier, If Gareth would just push one of our orders through manually, I'd become a instant believer

When I start seeing Customers from Tuesday morning coming in and saying they order has finally been completed in this and other forums, I will begin to be a believer...sorry but one just wont do it for me from what I have seen of this business in the last 3 days.

I hear ya and I'm one of those people from tuesday, but I would just like him to show us it can be done manually.

Well ya know since they claimed support was processing them hours ago, and yet no one has reported being processed...I don't think that would be too much to ask, to just see that the orders can be manually done.  Right now kind of looks the same as Tuesday Night, more excuses and diversions, but no funds for customers through zipzap.

[AngryCustomer]

This sucks lol. I was one of the tuesday afternoon orders. The worst part is, this is my first ever attempt buying bitcoins and I dont even have a bitinstant account. I did this as a guest, so I have no way of checking the progress of my order. Im freakinggggggggg out lol. I contacted zip-zap and they said they can refund my order tomorrow if I still havent gotten my bitcoins. So that put me at ease a bit.

[bftst3]

Looks like Gareth called it a night, I believed the man in the windowless van. I'm hoping i wake up in the morning and my funds are where they should be

[AngryCustomer]

Looks like Gareth called it a night, I believed the man in the windowless van. I'm hoping i wake up in the morning and my funds are where they should be

Same here bro. Heres hopin. lol

[tpad]

This sucks lol. I was one of the tuesday afternoon orders. The worst part is, this is my first ever attempt buying bitcoins and I dont even have a bitinstant account. I did this as a guest, so I have no way of checking the progress of my order. Im freakinggggggggg out lol. I contacted zip-zap and they said they can refund my order tomorrow if I still havent gotten my bitcoins. So that put me at ease a bit.

They said they would send you your funds tomorrow? ZipZap told me if I wanted a refund they could do it but it would take 5-6 business days.

[bftst3]

This sucks lol. I was one of the tuesday afternoon orders. The worst part is, this is my first ever attempt buying bitcoins and I dont even have a bitinstant account. I did this as a guest, so I have no way of checking the progress of my order. Im freakinggggggggg out lol. I contacted zip-zap and they said they can refund my order tomorrow if I still havent gotten my bitcoins. So that put me at ease a bit.

Don't worry about not being able to check your progress, its a joke, just shows your transaction number, the amount you paid, and pending.

[JustAnotherBitcoinFan]

This sucks lol. I was one of the tuesday afternoon orders. The worst part is, this is my first ever attempt buying bitcoins and I dont even have a bitinstant account. I did this as a guest, so I have no way of checking the progress of my order. Im freakinggggggggg out lol. I contacted zip-zap and they said they can refund my order tomorrow if I still havent gotten my bitcoins. So that put me at ease a bit.

Go here: https://www.cashpayment.com/Public/CheckMyPayment  then enter your zipzap account number if it says "Paid" then they are ""Supposedly"" working on getting it processed.  Although don't hold your breath, still haven't seen one single person from Tuesday get their zipzap order finalized as of yet.

[tpad]

I have to say this does piss me off Gareth said that then disappears and hours later not 1 single person has gotten their funds. I stayed positive when we were mislead but this is getting ridiculous. BI won't respond to tweets either. I almost guarantee that when I wake up my funds still won't be in my wallet and then I am going to be pissed.

[AngryCustomer]

This sucks lol. I was one of the tuesday afternoon orders. The worst part is, this is my first ever attempt buying bitcoins and I dont even have a bitinstant account. I did this as a guest, so I have no way of checking the progress of my order. Im freakinggggggggg out lol. I contacted zip-zap and they said they can refund my order tomorrow if I still havent gotten my bitcoins. So that put me at ease a bit.

They said they would send you your funds tomorrow? ZipZap told me if I wanted a refund they could do it but it would take 5-6 business days.

Sorry what I meant was, zip-zap would start initiating the process to get me my refund tomorrow if I still havent gotten my bitcoins. They told me to be patient and wait another day to see if BI pulls through before I start trying to get my refund. Who knows maybe patience will pay off and il get my bitcoins without having to pay the 10% fee. Thats always nice. lol

[2xchapter]

This is the the third time i used bitinstant and so far has been ok except for the transaction on wednesday...


going off to bed, hope bitinstant will fix everything soon.

10746 is original ticket but having problems replying to email..

#11381 is the updated one as per gareth instruction...

[bftst3]

I feel ya, I'd guess bitinstant shut it down for the night and went home. Can't imagine anything getting done tonight so looks like we're all waking up tomorrow pissed off and disappointed.

[vrusso123]

well, looking like tomorrow will be another day of bitinstant bashing.

[tpad]

How the hell do you 'shut it down for night' when you have HUNDREDS of customers waiting on THOUSANDS of dollars?

[vrusso123]

I never even got a ticket no. im about to set up a macro email every 2 seconds to be sure they get my message.

[vrusso123]

How the hell do you 'shut it down for night' when you have HUNDREDS of customers waiting on THOUSANDS of dollars?

easy, you stuff your matress with their money! ohhh! hear what he says?

[bftst3]

Because their a shit, joke of a company that has no concept of customer service, and I highly doubt would have the work ethic to work through the night to fix their issue. Gareth is offline, their tech ursay is offline, and there hasn't been any response on their facebook or twitter.

[AngryCustomer]

Yeah how do you guys know your ticket numbers? I emailed there support and I have a "case number". Is that the same thing?

[bftst3]

Yeah how do you guys know your ticket numbers? I emailed there support and I have a "case number". Is that the same thing?

yea thats what I have. Case number 9071

[URSAY]

their tech ursay is offline

News to me.