Official Newbie BitInstant Support Thread (Active Customer Support)

[URSAY]

I have been waiting for my money for more than 2 weeks ...

I sent 415 USD from MtGox (MtGox redeemable code) to Virwox. The process finished with status "Order executed - funds deposited at remote exchange", but the money never arrived to my Virwox account.

This is the information of the order:

EventID: c1c93046-ba35-4ed8-b0ad-bdc3684ba5e3
QuoteID: cec8c3bc-9c4b-4965-bd7e-1a9e13d98da0
User: SYSTEM
DestExchange: virwox
eventtype: Order executed
EventSentAt: 1365450690.99
APIResponse: {u'errorCode': u'INSUFFICIENT_FUNDS', u'paymentID': 0}
FundsSent: $411.3065 USD

Have you logged your issue at bitinstant.com/contact   ?

Yes, 13 days ago.

Did you receive an auto response stating that your issue is logged and our team is working to find you a solution?  Check your spam.  Thanks.

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[CharlieCoop]

I don't have an order number. I have the account number that I made the deposit to but have not received anything from bitinstant with an order number on it. Just an email from Zip Zap saying the merchant has been notified to complete the transaction. So the issue is on bitinstant's side of things it seems...

Please use the quote button when responding to my posts so I understand what we are speaking about.

Do you have a zipzap acct. #?

The issue is with Coinapult and we are going to help you with a resolution.  Thanks.

Sorry about that. The Zip Zap account number was Account #398616557
deposited $503.95 to vouchx voucher. I have received the confirmation of payment by zip zap but not received anything from bitinstant. Thanks for your help!

Like I've mentioned...this is an issue involving Coinapult and they are working on it.  Thanks for your patience.

Its a shame because I did two orders at the same time. One was BTC to email (worked fine and now headed to my wallet) and the other one was vouchx coupon. So its coin-a-pults fault but they have already processed one order for me today with no issues. Do I need to contact them?

It appears that this order was executed and sent to the email you provided.

I have made two different orders - Account #196771836 for $503.95 (this one was paid by coinapult - BTC to email)

                                               Account #398616557 for $503.95 (this one has not been paid nor confirmed by bitinstant. This was deposit to vouchx voucher) This order has not been paid as you have said that it was. There is no vouchx code in my email.

What is the email you provided?

The email I provided is coopercharlie1980@gmail.com

Thanks for your responses and the help my friend as it is greatly appreciated.

I guess no more information, help or response? I answered your question about my email..

[URSAY]

I don't have an order number. I have the account number that I made the deposit to but have not received anything from bitinstant with an order number on it. Just an email from Zip Zap saying the merchant has been notified to complete the transaction. So the issue is on bitinstant's side of things it seems...

Please use the quote button when responding to my posts so I understand what we are speaking about.

Do you have a zipzap acct. #?

The issue is with Coinapult and we are going to help you with a resolution.  Thanks.

Sorry about that. The Zip Zap account number was Account #398616557
deposited $503.95 to vouchx voucher. I have received the confirmation of payment by zip zap but not received anything from bitinstant. Thanks for your help!

Like I've mentioned...this is an issue involving Coinapult and they are working on it.  Thanks for your patience.

Its a shame because I did two orders at the same time. One was BTC to email (worked fine and now headed to my wallet) and the other one was vouchx coupon. So its coin-a-pults fault but they have already processed one order for me today with no issues. Do I need to contact them?

It appears that this order was executed and sent to the email you provided.

I have made two different orders - Account #196771836 for $503.95 (this one was paid by coinapult - BTC to email)

                                               Account #398616557 for $503.95 (this one has not been paid nor confirmed by bitinstant. This was deposit to vouchx voucher) This order has not been paid as you have said that it was. There is no vouchx code in my email.

What is the email you provided?

The email I provided is coopercharlie1980@gmail.com

Thanks for your responses and the help my friend as it is greatly appreciated.

I guess no more information, help or response? I answered your question about my email..

That is the email we have on file.  Your issue is logged.  Thanks for your patience.

[hendrix91]

I'm not sure I understand your issue.  You are quoting text with issues from other users.  Perhaps you could provide me with some order info? 

Here is the beginning of our other conversation:

I have yet to receive my funds in my blockchain either..
I submitted a support ticket, but I don't have my different IDs written down.
My email is: sigmachibetakappa@gmail.com
Bitcoin address: 1C4xuad14HVet7N9oUukT3wrTAH1dS8BnM
I made a cash deposit via moneygram acct #: 379949522

I am completely and utterly screwed thanks to these issues. It's urgent that I get that money ASAP.

 

I just want my bitcoins that were supposed to be "instant". I chose to have them put in my blockchain, but if there is a code you can send me to claim them, or any other way to get them to me where you can just "push them thru to execution" like you did earlier, can you please do so..

My money has been sent, now I need you guys to hold up your end of the deal as promised. I'm stuck in a huge, huge, HUGE rut until this goes through.

[URSAY]

I'm not sure I understand your issue.  You are quoting text with issues from other users.  Perhaps you could provide me with some order info? 

Here is the beginning of our other conversation:

I have yet to receive my funds in my blockchain either..
I submitted a support ticket, but I don't have my different IDs written down.
My email is: sigmachibetakappa@gmail.com
Bitcoin address: 1C4xuad14HVet7N9oUukT3wrTAH1dS8BnM
I made a cash deposit via moneygram acct #: 379949522

I am completely and utterly screwed thanks to these issues. It's urgent that I get that money ASAP.

 

I just want my bitcoins that were supposed to be "instant". I chose to have them put in my blockchain, but if there is a code you can send me to claim them, or any other way to get them to me where you can just "push them thru to execution" like you did earlier, can you please do so..

My money has been sent, now I need you guys to hold up your end of the deal as promised. I'm stuck in a huge, huge, HUGE rut until this goes through.

I believe I have mentioned that this is an issue on Coinapult's end and we are working on it.  Thanks for your patience.

[newtenberg]

I have been waiting for my money for more than 2 weeks ...

I sent 415 USD from MtGox (MtGox redeemable code) to Virwox. The process finished with status "Order executed - funds deposited at remote exchange", but the money never arrived to my Virwox account.

This is the information of the order:

EventID: c1c93046-ba35-4ed8-b0ad-bdc3684ba5e3
QuoteID: cec8c3bc-9c4b-4965-bd7e-1a9e13d98da0
User: SYSTEM
DestExchange: virwox
eventtype: Order executed
EventSentAt: 1365450690.99
APIResponse: {u'errorCode': u'INSUFFICIENT_FUNDS', u'paymentID': 0}
FundsSent: $411.3065 USD

Have you logged your issue at bitinstant.com/contact   ?

Yes, 13 days ago.

Did you receive an auto response stating that your issue is logged and our team is working to find you a solution?  Check your spam.  Thanks.

Yes, I received the auto-response, however I need to know when Bitinstant will resolve my problem. 13 days is too much.

Can you give me a tentative date?

Can you escalate my case?

[URSAY]

I have been waiting for my money for more than 2 weeks ...

I sent 415 USD from MtGox (MtGox redeemable code) to Virwox. The process finished with status "Order executed - funds deposited at remote exchange", but the money never arrived to my Virwox account.

This is the information of the order:

EventID: c1c93046-ba35-4ed8-b0ad-bdc3684ba5e3
QuoteID: cec8c3bc-9c4b-4965-bd7e-1a9e13d98da0
User: SYSTEM
DestExchange: virwox
eventtype: Order executed
EventSentAt: 1365450690.99
APIResponse: {u'errorCode': u'INSUFFICIENT_FUNDS', u'paymentID': 0}
FundsSent: $411.3065 USD

Have you logged your issue at bitinstant.com/contact   ?

Yes, 13 days ago.

Did you receive an auto response stating that your issue is logged and our team is working to find you a solution?  Check your spam.  Thanks.

Yes, I received the auto-response, however I need to know when Bitinstant will resolve my problem. 13 days is too much.

Can you give me a tentative date?

Can you escalate my case?

I'm sorry that I am unable to personally fix this type of issue.  You will see a resolution thru bitinstant.com/contact

Thanks for your patience.

[hendrix91]

I'm not sure I understand your issue.  You are quoting text with issues from other users.  Perhaps you could provide me with some order info? 

Here is the beginning of our other conversation:

I have yet to receive my funds in my blockchain either..
I submitted a support ticket, but I don't have my different IDs written down.
My email is: sigmachibetakappa@gmail.com
Bitcoin address: 1C4xuad14HVet7N9oUukT3wrTAH1dS8BnM
I made a cash deposit via moneygram acct #: 379949522

I am completely and utterly screwed thanks to these issues. It's urgent that I get that money ASAP.

 

I just want my bitcoins that were supposed to be "instant". I chose to have them put in my blockchain, but if there is a code you can send me to claim them, or any other way to get them to me where you can just "push them thru to execution" like you did earlier, can you please do so..

My money has been sent, now I need you guys to hold up your end of the deal as promised. I'm stuck in a huge, huge, HUGE rut until this goes through.

I believe I have mentioned that this is an issue on Coinapult's end and we are working on it.  Thanks for your patience.

You did. But I didn't get any reply to the post that basically said this:

"From the FAQ: "Normally, to send Bitcoins you need to send them to a special Bitcoin account address. But with Coinapult, you can launch them to anyone!"
My order, however, was specifically sent directly to my blockchain bitcoin address. How is Coinapult even relevant to this situation? "

And if Coinapault is responsible for dealing with this process, is there not some sort of alternate voucher or code that I can get instead since you already have my money?

[URSAY]

I'm not sure I understand your issue.  You are quoting text with issues from other users.  Perhaps you could provide me with some order info? 

Here is the beginning of our other conversation:

I have yet to receive my funds in my blockchain either..
I submitted a support ticket, but I don't have my different IDs written down.
My email is: sigmachibetakappa@gmail.com
Bitcoin address: 1C4xuad14HVet7N9oUukT3wrTAH1dS8BnM
I made a cash deposit via moneygram acct #: 379949522

I am completely and utterly screwed thanks to these issues. It's urgent that I get that money ASAP.

 

I just want my bitcoins that were supposed to be "instant". I chose to have them put in my blockchain, but if there is a code you can send me to claim them, or any other way to get them to me where you can just "push them thru to execution" like you did earlier, can you please do so..

My money has been sent, now I need you guys to hold up your end of the deal as promised. I'm stuck in a huge, huge, HUGE rut until this goes through.

I believe I have mentioned that this is an issue on Coinapult's end and we are working on it.  Thanks for your patience.

You did. But I didn't get any reply to the post that basically said this:

"From the FAQ: "Normally, to send Bitcoins you need to send them to a special Bitcoin account address. But with Coinapult, you can launch them to anyone!"
My order, however, was specifically sent directly to my blockchain bitcoin address. How is Coinapult even relevant to this situation? "

And if Coinapault is responsible for dealing with this process, is there not some sort of alternate voucher or code that I can get instead since you already have my money?

Adding any additional steps to your support ticket will only delay the process.  We offer many services which involves many companies in the chain to get you your orders.  Thanks for your patience.

[dave859]

They put through my order to a bitcoin address a few minutes ago. I feel so filthy and dirty for using this service.

[hendrix91]

I'm not sure I understand your issue.  You are quoting text with issues from other users.  Perhaps you could provide me with some order info? 

Here is the beginning of our other conversation:

I have yet to receive my funds in my blockchain either..
I submitted a support ticket, but I don't have my different IDs written down.
My email is: sigmachibetakappa@gmail.com
Bitcoin address: 1C4xuad14HVet7N9oUukT3wrTAH1dS8BnM
I made a cash deposit via moneygram acct #: 379949522

I am completely and utterly screwed thanks to these issues. It's urgent that I get that money ASAP.

 

I just want my bitcoins that were supposed to be "instant". I chose to have them put in my blockchain, but if there is a code you can send me to claim them, or any other way to get them to me where you can just "push them thru to execution" like you did earlier, can you please do so..

My money has been sent, now I need you guys to hold up your end of the deal as promised. I'm stuck in a huge, huge, HUGE rut until this goes through.

I believe I have mentioned that this is an issue on Coinapult's end and we are working on it.  Thanks for your patience.

You did. But I didn't get any reply to the post that basically said this:

"From the FAQ: "Normally, to send Bitcoins you need to send them to a special Bitcoin account address. But with Coinapult, you can launch them to anyone!"
My order, however, was specifically sent directly to my blockchain bitcoin address. How is Coinapult even relevant to this situation? "

And if Coinapault is responsible for dealing with this process, is there not some sort of alternate voucher or code that I can get instead since you already have my money?

Adding any additional steps to your support ticket will only delay the process.  We offer many services which involves many companies in the chain to get you your orders.  Thanks for your patience.

Ayayay...Is there not anything you can give me of substance?

i.e, What is this "issue"? Why is there an issue? How long is this going to take?
I still feel 100% in the dark over something that is EXTREMELY important to me/need taken care of ASAP. My stomach is in knots reading complaints everywhere of people not getting their bitcoins for days or weeks..

[coincastico]

Hi bitinstant :(or should I say biteternity)

This is the second time I had to write you, about this, this is getting on my nerves.
Please return my money right now, no more excuses, no more reasurance. I do not need any reasurance; I need my money back. You shouldn't have taken it in first place if you can deliver it.
I'm talking about you having "MY MONEY" for 12 days already, there is no excuse for that.
This is my Quote information

Quote ID   29f28c64-af68-4aa7-a6f5-8f2ce89528cb
Event ID   a12afe02-8dba-49cc-b5b1-418bd4b0e5a2
Quote valid until   Fri Apr 12 21:36:18 2013
Fees (inclusive of Dwolla)   1.99%%
Amount you need to pay   $210.0 USD
Amount you will receive   $205.821 USD
Expected delivery time(HH:MM:SS)   1:00:00
Guaranteed delivery time (HH:MM:SS)   1 day, 0:00:00
Destination exchange   MtGox
 

[TWSherlock]

What is going on with the order? No reply from your contact form. No answer to your phone. The order is way overdue and you can't even tell me the truth about what is going on.... your dwolla account is suspended? You promise here days ago to process it manually but no further reply.

Order ID    710cdb4b-bd4d-427b-aa72-36177eefd127
Quote ID    b39f4ffa-e6b0-42d2-80c8-3a1011f1ff3d
Event ID    1e61b2d1-84b0-4b1c-bba7-a1ee9842ecbe

Delivery Deadline    Fri Apr 19 22:30:48 2013

Case # #1034

You should expect your funds within 12 hours of depositing
your cash or initiating your transfer. If you have still not received your funds within 24 hours of your transaction time we will escalate this issue for immediate attention.

Have you logged your issue thru the main support channel?

bitinstant.com/contact

You can clearly see in my post the case #.

Logging your issue at bitinstant.com/contact gives no case number.  Please log your issue at bitinstant.com/contact

Thanks.

I understand that, and I understand its not your fault, but as you are the only person from BitInstant who has actually replied to me I need to ask you if there's any update, or if I'm just waiting for an indefinite period of time.

You have your funds...  

https://blockchain.info/address/13A8qf2iP8Vw6svwefz1Q7DCUkEPRyrGH5

I take it you meant this for dave and not me? A little confused, since I do not have my money.

[AgentDaleCooper]

I was just told by MTGOX that after 24 hours, bitinstant recalls the mtgox codes to their own account, and so the code that was emailed to me did not work. I made a deposit on 4/3/13 and it has still yet to show up. here are my details:
 
OrderID: 9b6b957d-40de-41f6-a17e-8bed5be2ba2c
EventID: cddd62bf-4456-4b48-a1f0-575a01a7c26d

any help would be greatly appreciated as this is 500 dollars i can't afford to lose.

thanks.

Have you logged your issue at our main support channel?

bitinstant.com/contact ?

Yes. I first contacted bitinstant about this 2 days after the transaction was meant to go through, and it has been 2 solid weeks since then. I have sent 2 separate inquiries, one by email, the other through the support channel, and neither has been addressed.

It looks like you may of been issued a Gox coupon.  Did you ever try redeeming it at Gox?

As I wrote in my first post, mtgox said bitinstant recalls them after 24 hours. I have tried it and it does not work. I need another code emailed to me, or I need these funds manually deposited into my mtgox account as they were slated to have been when I made my order over 2 weeks ago.

Great!  Thanks for helping me learn more about your issue so I can try and help resolve it!

I now need your email address, Gox MX acct. #, and order ID # so we can cancel your coupon and reissue your order directly into your Gox acct.  Thanks!

ok here is that info

email address: AgentDaleCooper@tormail.org
mtgox acct #: M41251076X
OrderID: 9b6b957d-40de-41f6-a17e-8bed5be2ba2c

I've escalated your Gox coupon reissue.  Thanks for the info! 

It has been several days since this assurance was given. I have not had any money deposited to my account, nor has your support staff contacted me ONCE since I first entered a support ticket well over 3 weeks ago. This is unacceptable. It has been almost a month since I made the deposit, and I have not recieved a damn thing for it. Would you please clarify what "escalation" of my mt gox coupon reissue entails? I can not wait another week. I need this resolved and there is no way that it is so complicated that it would take you a month.

[BitSmack]

All I can say is bitinstantscam.com, wish I would have found it before I sent my money to bitinstant.

[AgentDaleCooper]

All I can say is bitinstantscam.com, wish I would have found it before I sent my money to bitinstant.

I have been giving the support staff the opportunity to prove this sort of thinking wrong. Should they fail to do so, I assure you i will put some efforts into bringing such things to light as well.

[Luckybit]

Okay Ursay, I received an email from Bitinstant last night saying they were going to send me the Bitcoins and a confirmation email was sent:


OrderID: 911bd040-fb50-4b2e-856d-6dbfc335fca2
EventID: 27b68f0a-8aab-461c-a34a-5c2a3793a733
DestAccount: 1Hh54JkZRbSCom3ddsbJuVgACpy4dwbTXg
QuoteID: 6a316f2a-103b-48e4-8a9a-16b71f242330
User: SYSTEM
DestExchange: btc
eventtype: Order executed
EventSentAt: 1366683227.18
APIResponse: {'Transaction_id': u'5175ee5b468bb006a413fea7'}
FundsSent: $480.05 USD


How long is it gonna take? Was it sent?

[hendrix91]

I feel like some sort of legal action can definitely be taken. With all of these guaranteed delivery times and blatant lies.. Definitely about to do some serious research.

[kamizie]

Hi BitInstant Support,

I had made 2 order on Apr 10, The API respond from website said  they were completed but email respond said not.
Orders details:

Code:

OrderID: 4e04c136-0261-4edf-bca2-8a3780453810
EventID: 4ee12c70-60a0-436f-998b-7f5412902b6f
DestAccount: 46909
QuoteID: 80bbba58-5f53-45c8-b9d6-3b43691f7703
User: SYSTEM
DestExchange: bitstamp
eventtype: Order executed
EventSentAt: 1365547878.52
APIResponse: {"error": {"amount": ["You have only $469.1 available. Check your account balance for details."]}}
FundsSent: $991.1 USD

Code:

OrderID: dbea55ef-9b3e-464a-acb5-f9942364852b
EventID: 1764808f-f358-4298-8690-bca23658e278
DestAccount: 46909
QuoteID: f1a39907-b7ff-4bff-ae72-7c0a41c288d6
User: SYSTEM
DestExchange: bitstamp
eventtype: Order executed
EventSentAt: 1365587967.41
APIResponse: {"error": {"amount": ["You have only $17.03 available. Check your account balance for details."]}}
FundsSent: $99.11 USD

I made 2 ticket after that but there is no reply until today.
Can you check them?
Thanks for your reply.

There is 2 weeks an still no respond from bitinstant. although they opened way transfer to Bitstamp.

[jasnlcas]

i am on the 4/8 support list and still have not received support.
i provided my email to you on 4/10 and still have not received an email.


please give me some update.
thanks.