Official Newbie BitInstant Support Thread (Active Customer Support)

[URSAY]

What is going on with the order? No reply from your contact form. No answer to your phone. The order is way overdue and you can't even tell me the truth about what is going on.... your dwolla account is suspended? You promise here days ago to process it manually but no further reply.

Order ID    710cdb4b-bd4d-427b-aa72-36177eefd127
Quote ID    b39f4ffa-e6b0-42d2-80c8-3a1011f1ff3d
Event ID    1e61b2d1-84b0-4b1c-bba7-a1ee9842ecbe

Delivery Deadline    Fri Apr 19 22:30:48 2013

Case # #1034

You should expect your funds within 12 hours of depositing
your cash or initiating your transfer. If you have still not received your funds within 24 hours of your transaction time we will escalate this issue for immediate attention.

Have you logged your issue thru the main support channel?

bitinstant.com/contact

You can clearly see in my post the case #.

Logging your issue at bitinstant.com/contact gives no case number.  Please log your issue at bitinstant.com/contact

Thanks.

I will go and log it again. I already did this however and I wait since Thursday and now you say your system faces issues. So much for patiently waiting.

I'm sorry for the confusion regarding support channels.  When the new website launches we hope to have all of these non-existant support channels removed entirely.

[1715096227]

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[briang35]

Please help me.  I just deposited all my money to wal-mart doing a moneygram to my bitinstant email and I sent it to the wrong email...  The email I meant to send it to was just made today, and instead of it having .com (domain) at the end like most emails, it has .fr  (france) and I wasn't aware of that.  So I sent it to a non-existant .com email instead of my .fr email.  

I sent a message via the contact us tab on the bitinstant website, but I am worried of how long a response will take, and I really need to get this solved TODAY.  Please and a future thanks

Please be aware that input errors in your order can delay your order.  Please be patient while our customer support team corrects your order and sends it back thru the system.

You are in the support queue as long as you've logged your issue at bitinstant.com/contact

Thanks for your patience.

I appreciated the quick response yesterday, but nothing is happening with my order.  The only email I recieved from you guys is the email confirming my issue.  All that needs to be done is to send my bitcoins to the correct email, it shouldn't take this long.  My event ID is 2b5f7982-dce9-4e61-a664-60d18225c286 but I can't see my order ID on the page just my event and quote ID.
Please get these bitcoins to me in a few hours.  

Have you logged your issue thru our main support channel?  bitinstant.com/contact

This puts you directly into our support queue where our support team is able to work on your issue and try to provide you with a solution!  

What's your zipzap acct. #?

Yes I sent it directly 24 hours ago.  I just tried sending a new one but it wouldn't let me cause I sent it yesterday and it's the same order id.
I don't know if I have a zipzap account number but the refereance/refereal number is 948986614

Do you have any other info about your order?

What else do you need? here quote id: a79d33db-ab3f-4d78-979f-16a34e960d56
Event id 2b5f7982-dce9-4e61-a664-60d18225c286
email coltsfan533333@yahoo.FR

This issue would best be served thru bitinstant.com/contact

Our support times should be greatly improved at this point.  Thanks for your patience.

Well I just tried sending another complaint or w/e but it wouldn't let me because I sent one Two days ago..

The system will not allow you to log a duplicate issue as there is no need.  If you've already logged your issue once then our support team is working on finding you a resolution.  Thanks for your patience.

Okay so yes they just responded to my message but they didn't see the problem.  They still sent it to the wrong (.com) email.  it is supposed to be sent to the right (.FR) email   and now I can't submit another problem

Any news? still haven't received the coins.  Remember the only thing I need done is to have the bitcoins sent to my correct email, not the non-existing one I accidentally sent them to.  It's been a 3-4 days

hello?

If you've logged your issue with bitinstant.com/contact then they are still working on a solution.  Please be patient.

I haven't re logged it you said you have for me

The system will not let you re-log an issue.  If your issue has been logged once then you are in the queue.  Trying to log dupe support tickets will only increase your wait time.  Thanks.

We have been over this already.  Contact support responded and "resolved" my issue already but they didn't actually resolve it.  The bitcoins were sent to the wrong email - What I've said numerous times

I believe I had sent an email to this "wrong" address and I received no bounce back.  If it is indeed a valid email address then you may have sent your coins to another party so there wouldn't be much we can do.  Have you tried contacting the person at this "wrong" email?

The email doesn't exist.  The only difference between that email and and mine is the domaine name.  .com is the wrong and non existing email and .FR is mine, the one that I meant to send the coins to

If this is not a valid email address then why am I receiving no bounce back response?  I realize that it may not be your address and you want your order to go to another address but if you input the wrong address and it is a working email address then there is not much I can do to help.  Once again, have you tried contacting the person at this "wrong address"?

There is a bounce back when I email it.  I have even called Yahoo and they said the email doesn't exist.  Therefore coltsfan533333@yahoo.fr is the only possible email that the bitcoins were meant to send to.

Sorry, we were unable to deliver your message to the following address.

<coltsfan533333@yahoo.com>:
Remote host said: 554 delivery error: dd This user doesn't have a yahoo.com account (coltsfan533333@yahoo.com) [-5] - mta1557.mail.bf1.yahoo.com [BODY]

--- Below this line is a copy of the message.

Received: from [77.238.189.48] by nm12.bullet.mail.ird.yahoo.com with NNFMP; 22 Apr 2013 21:27:40 -0000
Received: from [212.82.98.105] by tm1.bullet.mail.ird.yahoo.com with NNFMP; 22 Apr 2013 21:27:40 -0000
Received: from [127.0.0.1] by omp1042.mail.ir2.yahoo.com with NNFMP; 22 Apr 2013 21:27:40 -0000
X-Yahoo-Newman-Property: ymail-3
X-Yahoo-Newman-Id: 186006.73187.bm@omp1042.mail.ir2.yahoo.com
Received: (qmail 31928 invoked by uid 60001); 22 Apr 2013 21:27:40 -0000
DKIM-Signature: v=1; a=rsa-sha256; c=relaxed/relaxed; d=yahoo.fr; s=s1024; t=1366666060; bh=5wrVZkAl1AzSoLCRfDzXwNrIrrdYCal3MoV6XxkfALg=; h=X-YMail-OSG:Received:X-Rocket-MIMEInfo:X-Mailer:Message-ID:Date:From:Reply-To:Subject:To:MIME-Version:Content-Type; b=ljl2l30G9GdB/318fN60tVmTmTJxxr7wGl+QrUpZCdGcM83HHKnXRpKcFCFf/TonAnlEqB7QYfp1TFkqwL37go7dm1ev66b144yG3UDpa+7VDrpDn6AY5VftfxmofG6sPg1KAEyv3NVI8DFYWi6fTjAXxvo1Mk6tVd5c74GLgEA=
DomainKey-Signature:a=rsa-sha1; q=dns; c=nofws;
  s=s1024; d=yahoo.fr;
  h=X-YMail-OSG:Received:X-Rocket-MIMEInfo:X-Mailer:Message-ID:Date:From:Reply-To:Subject:To:MIME-Version:Content-Type;
 

Indeed.  On my second attempt I received a bounce back.  I will see what I can do to get this order processed.  Thanks for your patience.

How much longer am I going to have to wait?

We are working on the issue in which you input the incorrect info on your order.  Thanks for your patience.

well since y'all have my money and haven't lost any coins, can't you just sent what I'm owed real quick?  It just doesn't seem like a complex problem to me.  It should not take this long

[URSAY]

What is going on with the order? No reply from your contact form. No answer to your phone. The order is way overdue and you can't even tell me the truth about what is going on.... your dwolla account is suspended? You promise here days ago to process it manually but no further reply.

Order ID    710cdb4b-bd4d-427b-aa72-36177eefd127
Quote ID    b39f4ffa-e6b0-42d2-80c8-3a1011f1ff3d
Event ID    1e61b2d1-84b0-4b1c-bba7-a1ee9842ecbe

Delivery Deadline    Fri Apr 19 22:30:48 2013

Case # #1034

You should expect your funds within 12 hours of depositing
your cash or initiating your transfer. If you have still not received your funds within 24 hours of your transaction time we will escalate this issue for immediate attention.

Have you logged your issue thru the main support channel?

bitinstant.com/contact

You can clearly see in my post the case #.

Logging your issue at bitinstant.com/contact gives no case number.  Please log your issue at bitinstant.com/contact

Thanks.

I understand that, and I understand its not your fault, but as you are the only person from BitInstant who has actually replied to me I need to ask you if there's any update, or if I'm just waiting for an indefinite period of time.

You have your funds...  

https://blockchain.info/address/13A8qf2iP8Vw6svwefz1Q7DCUkEPRyrGH5

[URSAY]

Please help me.  I just deposited all my money to wal-mart doing a moneygram to my bitinstant email and I sent it to the wrong email...  The email I meant to send it to was just made today, and instead of it having .com (domain) at the end like most emails, it has .fr  (france) and I wasn't aware of that.  So I sent it to a non-existant .com email instead of my .fr email.  

I sent a message via the contact us tab on the bitinstant website, but I am worried of how long a response will take, and I really need to get this solved TODAY.  Please and a future thanks

Please be aware that input errors in your order can delay your order.  Please be patient while our customer support team corrects your order and sends it back thru the system.

You are in the support queue as long as you've logged your issue at bitinstant.com/contact

Thanks for your patience.

I appreciated the quick response yesterday, but nothing is happening with my order.  The only email I recieved from you guys is the email confirming my issue.  All that needs to be done is to send my bitcoins to the correct email, it shouldn't take this long.  My event ID is 2b5f7982-dce9-4e61-a664-60d18225c286 but I can't see my order ID on the page just my event and quote ID.
Please get these bitcoins to me in a few hours.  

Have you logged your issue thru our main support channel?  bitinstant.com/contact

This puts you directly into our support queue where our support team is able to work on your issue and try to provide you with a solution!  

What's your zipzap acct. #?

Yes I sent it directly 24 hours ago.  I just tried sending a new one but it wouldn't let me cause I sent it yesterday and it's the same order id.
I don't know if I have a zipzap account number but the refereance/refereal number is 948986614

Do you have any other info about your order?

What else do you need? here quote id: a79d33db-ab3f-4d78-979f-16a34e960d56
Event id 2b5f7982-dce9-4e61-a664-60d18225c286
email coltsfan533333@yahoo.FR

This issue would best be served thru bitinstant.com/contact

Our support times should be greatly improved at this point.  Thanks for your patience.

Well I just tried sending another complaint or w/e but it wouldn't let me because I sent one Two days ago..

The system will not allow you to log a duplicate issue as there is no need.  If you've already logged your issue once then our support team is working on finding you a resolution.  Thanks for your patience.

Okay so yes they just responded to my message but they didn't see the problem.  They still sent it to the wrong (.com) email.  it is supposed to be sent to the right (.FR) email   and now I can't submit another problem

Any news? still haven't received the coins.  Remember the only thing I need done is to have the bitcoins sent to my correct email, not the non-existing one I accidentally sent them to.  It's been a 3-4 days

hello?

If you've logged your issue with bitinstant.com/contact then they are still working on a solution.  Please be patient.

I haven't re logged it you said you have for me

The system will not let you re-log an issue.  If your issue has been logged once then you are in the queue.  Trying to log dupe support tickets will only increase your wait time.  Thanks.

We have been over this already.  Contact support responded and "resolved" my issue already but they didn't actually resolve it.  The bitcoins were sent to the wrong email - What I've said numerous times

I believe I had sent an email to this "wrong" address and I received no bounce back.  If it is indeed a valid email address then you may have sent your coins to another party so there wouldn't be much we can do.  Have you tried contacting the person at this "wrong" email?

The email doesn't exist.  The only difference between that email and and mine is the domaine name.  .com is the wrong and non existing email and .FR is mine, the one that I meant to send the coins to

If this is not a valid email address then why am I receiving no bounce back response?  I realize that it may not be your address and you want your order to go to another address but if you input the wrong address and it is a working email address then there is not much I can do to help.  Once again, have you tried contacting the person at this "wrong address"?

There is a bounce back when I email it.  I have even called Yahoo and they said the email doesn't exist.  Therefore coltsfan533333@yahoo.fr is the only possible email that the bitcoins were meant to send to.

Sorry, we were unable to deliver your message to the following address.

<coltsfan533333@yahoo.com>:
Remote host said: 554 delivery error: dd This user doesn't have a yahoo.com account (coltsfan533333@yahoo.com) [-5] - mta1557.mail.bf1.yahoo.com [BODY]

--- Below this line is a copy of the message.

Received: from [77.238.189.48] by nm12.bullet.mail.ird.yahoo.com with NNFMP; 22 Apr 2013 21:27:40 -0000
Received: from [212.82.98.105] by tm1.bullet.mail.ird.yahoo.com with NNFMP; 22 Apr 2013 21:27:40 -0000
Received: from [127.0.0.1] by omp1042.mail.ir2.yahoo.com with NNFMP; 22 Apr 2013 21:27:40 -0000
X-Yahoo-Newman-Property: ymail-3
X-Yahoo-Newman-Id: 186006.73187.bm@omp1042.mail.ir2.yahoo.com
Received: (qmail 31928 invoked by uid 60001); 22 Apr 2013 21:27:40 -0000
DKIM-Signature: v=1; a=rsa-sha256; c=relaxed/relaxed; d=yahoo.fr; s=s1024; t=1366666060; bh=5wrVZkAl1AzSoLCRfDzXwNrIrrdYCal3MoV6XxkfALg=; h=X-YMail-OSG:Received:X-Rocket-MIMEInfo:X-Mailer:Message-ID:Date:From:Reply-To:Subject:To:MIME-Version:Content-Type; b=ljl2l30G9GdB/318fN60tVmTmTJxxr7wGl+QrUpZCdGcM83HHKnXRpKcFCFf/TonAnlEqB7QYfp1TFkqwL37go7dm1ev66b144yG3UDpa+7VDrpDn6AY5VftfxmofG6sPg1KAEyv3NVI8DFYWi6fTjAXxvo1Mk6tVd5c74GLgEA=
DomainKey-Signature:a=rsa-sha1; q=dns; c=nofws;
  s=s1024; d=yahoo.fr;
  h=X-YMail-OSG:Received:X-Rocket-MIMEInfo:X-Mailer:Message-ID:Date:From:Reply-To:Subject:To:MIME-Version:Content-Type;
 

Indeed.  On my second attempt I received a bounce back.  I will see what I can do to get this order processed.  Thanks for your patience.

How much longer am I going to have to wait?

We are working on the issue in which you input the incorrect info on your order.  Thanks for your patience.

well since y'all have my money and haven't lost any coins, can't you just sent what I'm owed real quick?  It just doesn't seem like a complex problem to me.  It should not take this long

The complexity of our systems is much greater then a simple person to person transaction.  Thanks for your understanding.

[dave859]

24 Hours??? There is nothing on the Bitinstant site that says I would have to wait 24 hours to get my loot. If I would have known that I would have stayed far away from you guys as that is not the timeframe I was looking for. This is a bit much dont you think? Is there not anything that can be done to help me out? This was my first and probably last time using your service if this is the type of turn around time it takes.

There are many reasons an order can fail or be delayed and it's not always the fault of BitInstant.  If you provide me with some order info then I could look up your order and try to help you understand what is happening.  Thanks.

I post all my details above. Here is a link if you can not find it: https://bitcointalk.org/index.php?topic=128314.msg1922950#msg1922950

Please can you explain what is the issue in my case and how many days longer it should take to process?

I just pushed your order thru to execution.  Sorry for any delays.

And in the meantime I had submitted on your site again. AND YOU ARE WRONG!!!! Right after you submit in the site system sends blank email that says the case number. Please learn your system, it is wasting for everyone time!!!

[CharlieCoop]

I don't have an order number. I have the account number that I made the deposit to but have not received anything from bitinstant with an order number on it. Just an email from Zip Zap saying the merchant has been notified to complete the transaction. So the issue is on bitinstant's side of things it seems...

Please use the quote button when responding to my posts so I understand what we are speaking about.

Do you have a zipzap acct. #?

The issue is with Coinapult and we are going to help you with a resolution.  Thanks.

Sorry about that. The Zip Zap account number was Account #398616557
deposited $503.95 to vouchx voucher. I have received the confirmation of payment by zip zap but not received anything from bitinstant. Thanks for your help!

Like I've mentioned...this is an issue involving Coinapult and they are working on it.  Thanks for your patience.

Its a shame because I did two orders at the same time. One was BTC to email (worked fine and now headed to my wallet) and the other one was vouchx coupon. So its coin-a-pults fault but they have already processed one order for me today with no issues. Do I need to contact them?

It appears that this order was executed and sent to the email you provided.

I have made two different orders - Account #196771836 for $503.95 (this one was paid by coinapult - BTC to email)

                                               Account #398616557 for $503.95 (this one has not been paid nor confirmed by bitinstant. This was deposit to vouchx voucher) This order has not been paid as you have said that it was. There is no vouchx code in my email.

[URSAY]

24 Hours??? There is nothing on the Bitinstant site that says I would have to wait 24 hours to get my loot. If I would have known that I would have stayed far away from you guys as that is not the timeframe I was looking for. This is a bit much dont you think? Is there not anything that can be done to help me out? This was my first and probably last time using your service if this is the type of turn around time it takes.

There are many reasons an order can fail or be delayed and it's not always the fault of BitInstant.  If you provide me with some order info then I could look up your order and try to help you understand what is happening.  Thanks.

I post all my details above. Here is a link if you can not find it: https://bitcointalk.org/index.php?topic=128314.msg1922950#msg1922950

Please can you explain what is the issue in my case and how many days longer it should take to process?

I just pushed your order thru to execution.  Sorry for any delays.

And in the meantime I had submitted on your site again. AND YOU ARE WRONG!!!! Right after you submit in the site system sends blank email that says the case number. Please learn your system, it is wasting for everyone time!!!

No.  I am correct.  I just tested to verify.  Please submit your issue to the correct support channel.

bitinstant.com/contact

Thanks.

[newtenberg]

I have been waiting for my money for more than 2 weeks ...

I sent 415 USD from MtGox (MtGox redeemable code) to Virwox. The process finished with status "Order executed - funds deposited at remote exchange", but the money never arrived to my Virwox account.

This is the information of the order:

EventID: c1c93046-ba35-4ed8-b0ad-bdc3684ba5e3
QuoteID: cec8c3bc-9c4b-4965-bd7e-1a9e13d98da0
User: SYSTEM
DestExchange: virwox
eventtype: Order executed
EventSentAt: 1365450690.99
APIResponse: {u'errorCode': u'INSUFFICIENT_FUNDS', u'paymentID': 0}
FundsSent: $411.3065 USD

[hendrix91]

24 Hours??? There is nothing on the Bitinstant site that says I would have to wait 24 hours to get my loot. If I would have known that I would have stayed far away from you guys as that is not the timeframe I was looking for. This is a bit much dont you think? Is there not anything that can be done to help me out? This was my first and probably last time using your service if this is the type of turn around time it takes.

There are many reasons an order can fail or be delayed and it's not always the fault of BitInstant.  If you provide me with some order info then I could look up your order and try to help you understand what is happening.  Thanks.

I post all my details above. Here is a link if you can not find it: https://bitcointalk.org/index.php?topic=128314.msg1922950#msg1922950

Please can you explain what is the issue in my case and how many days longer it should take to process?

I just pushed your order thru to execution.  Sorry for any delays.

If everything is so complex and there are so many issues, how were you able to just push an order thru to be executed.
Can you not just push mine on through? My life is completely on pause until this goes through, it's so crucial..

[dave859]

Logging your issue at bitinstant.com/contact gives no case number.  Please log your issue at bitinstant.com/contact

Thanks.

I seriously give up with you guys. I probably would be less annoyed if you told me the truth with what the issues are and made me wait another week. Instead I post here a few times and you transfer the funds quickly. It's not instant, it lacks totally transparency. Sometimes you win money and sometimes you loose, I'm not looking for a casino run by little kids.

https://i.imgur.com/FyJiwgj.png

[URSAY]

I don't have an order number. I have the account number that I made the deposit to but have not received anything from bitinstant with an order number on it. Just an email from Zip Zap saying the merchant has been notified to complete the transaction. So the issue is on bitinstant's side of things it seems...

Please use the quote button when responding to my posts so I understand what we are speaking about.

Do you have a zipzap acct. #?

The issue is with Coinapult and we are going to help you with a resolution.  Thanks.

Sorry about that. The Zip Zap account number was Account #398616557
deposited $503.95 to vouchx voucher. I have received the confirmation of payment by zip zap but not received anything from bitinstant. Thanks for your help!

Like I've mentioned...this is an issue involving Coinapult and they are working on it.  Thanks for your patience.

Its a shame because I did two orders at the same time. One was BTC to email (worked fine and now headed to my wallet) and the other one was vouchx coupon. So its coin-a-pults fault but they have already processed one order for me today with no issues. Do I need to contact them?

It appears that this order was executed and sent to the email you provided.

I have made two different orders - Account #196771836 for $503.95 (this one was paid by coinapult - BTC to email)

                                               Account #398616557 for $503.95 (this one has not been paid nor confirmed by bitinstant. This was deposit to vouchx voucher) This order has not been paid as you have said that it was. There is no vouchx code in my email.

What is the email you provided?

[URSAY]

I have been waiting for my money for more than 2 weeks ...

I sent 415 USD from MtGox (MtGox redeemable code) to Virwox. The process finished with status "Order executed - funds deposited at remote exchange", but the money never arrived to my Virwox account.

This is the information of the order:

EventID: c1c93046-ba35-4ed8-b0ad-bdc3684ba5e3
QuoteID: cec8c3bc-9c4b-4965-bd7e-1a9e13d98da0
User: SYSTEM
DestExchange: virwox
eventtype: Order executed
EventSentAt: 1365450690.99
APIResponse: {u'errorCode': u'INSUFFICIENT_FUNDS', u'paymentID': 0}
FundsSent: $411.3065 USD

Have you logged your issue at bitinstant.com/contact   ?

[CharlieCoop]

I don't have an order number. I have the account number that I made the deposit to but have not received anything from bitinstant with an order number on it. Just an email from Zip Zap saying the merchant has been notified to complete the transaction. So the issue is on bitinstant's side of things it seems...

Please use the quote button when responding to my posts so I understand what we are speaking about.

Do you have a zipzap acct. #?

The issue is with Coinapult and we are going to help you with a resolution.  Thanks.

Sorry about that. The Zip Zap account number was Account #398616557
deposited $503.95 to vouchx voucher. I have received the confirmation of payment by zip zap but not received anything from bitinstant. Thanks for your help!

Like I've mentioned...this is an issue involving Coinapult and they are working on it.  Thanks for your patience.

Its a shame because I did two orders at the same time. One was BTC to email (worked fine and now headed to my wallet) and the other one was vouchx coupon. So its coin-a-pults fault but they have already processed one order for me today with no issues. Do I need to contact them?

It appears that this order was executed and sent to the email you provided.

I have made two different orders - Account #196771836 for $503.95 (this one was paid by coinapult - BTC to email)

                                               Account #398616557 for $503.95 (this one has not been paid nor confirmed by bitinstant. This was deposit to vouchx voucher) This order has not been paid as you have said that it was. There is no vouchx code in my email.

What is the email you provided?

The email I provided is coopercharlie1980@gmail.com

Thanks for your responses and the help my friend as it is greatly appreciated.

[URSAY]

24 Hours??? There is nothing on the Bitinstant site that says I would have to wait 24 hours to get my loot. If I would have known that I would have stayed far away from you guys as that is not the timeframe I was looking for. This is a bit much dont you think? Is there not anything that can be done to help me out? This was my first and probably last time using your service if this is the type of turn around time it takes.

There are many reasons an order can fail or be delayed and it's not always the fault of BitInstant.  If you provide me with some order info then I could look up your order and try to help you understand what is happening.  Thanks.

I post all my details above. Here is a link if you can not find it: https://bitcointalk.org/index.php?topic=128314.msg1922950#msg1922950

Please can you explain what is the issue in my case and how many days longer it should take to process?

I just pushed your order thru to execution.  Sorry for any delays.

If everything is so complex and there are so many issues, how were you able to just push an order thru to be executed.
Can you not just push mine on through? My life is completely on pause until this goes through, it's so crucial..

We offer many options for transactions on our site and they all involved different processes.  I can personally fix some and others must be escalated.  Thanks.

[URSAY]

Logging your issue at bitinstant.com/contact gives no case number.  Please log your issue at bitinstant.com/contact

Thanks.

I seriously give up with you guys. I probably would be less annoyed if you told me the truth with what the issues are and made me wait another week. Instead I post here a few times and you transfer the funds quickly. It's not instant, it lacks totally transparency. Sometimes you win money and sometimes you loose, I'm not looking for a casino run by little kids.

That's very odd.  It appears you were logged in our new support system which should not yet be live.  When I tested it myself I did not go to the new support system.  I'm sorry for any confusion.  I am looking further into this situation.  Thanks.

[drbitstamp]

Made my deposit about 24 hours ago and still no deposit to my bitstamp, zipzap confirmed payment to bitinstant, i have started a case using your form (case #2097) any update or eta on when this will be pushed through? I have been dealing with bitinstant for over a year and made quite a few transactions and it has never taken this long, below is my deposit info

Quote ID   500817d9-97e5-4e2c-a721-0c49710df13a
Event ID   63508257-1d75-47b7-ba74-e0173f3629ca
Quote valid until   Mon Apr 22 21:16:42 2013
Fees (Not inclusive of ZipZap)   3.99%%
Amount you need to pay   $250.0 USD
Amount you will receive   $240.025 USD
Expected delivery time(HH:MM:SS)   0:30:00
Guaranteed delivery time (HH:MM:SS)   1 day, 0:00:00
Destination exchange   BitStamp


received this from zipzap

"Your ZipZap payment has been successfully processed and the merchant has been notified to complete your order. Please keep this email for your records. "

[hendrix91]

24 Hours??? There is nothing on the Bitinstant site that says I would have to wait 24 hours to get my loot. If I would have known that I would have stayed far away from you guys as that is not the timeframe I was looking for. This is a bit much dont you think? Is there not anything that can be done to help me out? This was my first and probably last time using your service if this is the type of turn around time it takes.

There are many reasons an order can fail or be delayed and it's not always the fault of BitInstant.  If you provide me with some order info then I could look up your order and try to help you understand what is happening.  Thanks.

I post all my details above. Here is a link if you can not find it: https://bitcointalk.org/index.php?topic=128314.msg1922950#msg1922950

Please can you explain what is the issue in my case and how many days longer it should take to process?

I just pushed your order thru to execution.  Sorry for any delays.

If everything is so complex and there are so many issues, how were you able to just push an order thru to be executed.
Can you not just push mine on through? My life is completely on pause until this goes through, it's so crucial..

We offer many options for transactions on our site and they all involved different processes.  I can personally fix some and others must be escalated.  Thanks.

Well my money is in your possession now, can you just not use a different process to get me some sort of code that I can redeem myself or something?? There is absolutely no way it is this difficult unless you guys are offering something you don't have, or hiding something. Just a few days ago I bought a bitcoin gift card and all they had to do was give me a code. The process was almost instant, but they don't offer bitcoins when they don't have them available...

I know there is a way to solve this, and you're welcome to change my transaction accordingly. I'm sorry to unleash everything on you specifically, but it's undeniable that this entire situation is massively flawed.

[URSAY]

24 Hours??? There is nothing on the Bitinstant site that says I would have to wait 24 hours to get my loot. If I would have known that I would have stayed far away from you guys as that is not the timeframe I was looking for. This is a bit much dont you think? Is there not anything that can be done to help me out? This was my first and probably last time using your service if this is the type of turn around time it takes.

There are many reasons an order can fail or be delayed and it's not always the fault of BitInstant.  If you provide me with some order info then I could look up your order and try to help you understand what is happening.  Thanks.

I post all my details above. Here is a link if you can not find it: https://bitcointalk.org/index.php?topic=128314.msg1922950#msg1922950

Please can you explain what is the issue in my case and how many days longer it should take to process?

I just pushed your order thru to execution.  Sorry for any delays.

If everything is so complex and there are so many issues, how were you able to just push an order thru to be executed.
Can you not just push mine on through? My life is completely on pause until this goes through, it's so crucial..

We offer many options for transactions on our site and they all involved different processes.  I can personally fix some and others must be escalated.  Thanks.

Well my money is in your possession now, can you just not use a different process to get me some sort of code that I can redeem myself or something?? There is absolutely no way it is this difficult unless you guys are offering something you don't have, or hiding something. Just a few days ago I bought a bitcoin gift card and all they had to do was give me a code. The process was almost instant, but they don't offer bitcoins when they don't have them available...

I know there is a way to solve this, and you're welcome to change my transaction accordingly. I'm sorry to unleash everything on you specifically, but it's undeniable that this entire situation is massively flawed.

I'm not sure I understand your issue.  You are quoting text with issues from other users.  Perhaps you could provide me with some order info? 

[Mandrik (BitInstant)]

Waiting.....Waiting.....Waiting.....Waiting.......Waiting.........Waiting...... ..Waiting........Waiting.......Waiting.........

Its been 16 days now!!!!

@URSAY, come on. (Actually not just URSAY, but BitInstant)

I am waiting for 16 days, and I have not got the money.

!!!!!!!!!PLEASE DO SOMETHING!!!!!!!!!!

https://www.bitinstant.com/order_status/eaefb4e7-db15-4749-b7a7-839c95a78ae2
https://www.bitinstant.com/order_status/b05bd112-a450-46af-bf6a-43f062b23a78


PLEASE DO SOMETHING!

@URSAY

Its 20 days now. Still waiting for Bitcoins to arrive.

Any update to my order??

I need this money in a bit of urgency now.

The reason these were never processed is because both BTCe coupons were for $0.01 (the minimum deposit is $20), but these were entered as $1000 deposits.

[newtenberg]

I have been waiting for my money for more than 2 weeks ...

I sent 415 USD from MtGox (MtGox redeemable code) to Virwox. The process finished with status "Order executed - funds deposited at remote exchange", but the money never arrived to my Virwox account.

This is the information of the order:

EventID: c1c93046-ba35-4ed8-b0ad-bdc3684ba5e3
QuoteID: cec8c3bc-9c4b-4965-bd7e-1a9e13d98da0
User: SYSTEM
DestExchange: virwox
eventtype: Order executed
EventSentAt: 1365450690.99
APIResponse: {u'errorCode': u'INSUFFICIENT_FUNDS', u'paymentID': 0}
FundsSent: $411.3065 USD

Have you logged your issue at bitinstant.com/contact   ?

Yes, 13 days ago.