Official Newbie BitInstant Support Thread (Active Customer Support)

[URSAY]

I was hoping to do more business with bitinstant today but with them being anything but "instant" I might have to re-think my bitcoin buying strategy as BTC are too volatile to wait so long for an order to process. I can't see how a business can be ran like this with so many continued complaints and orders that take weeks to get processed. 

By your own admission you are not giving us the correct order info to look at when solving your issue.  We could easily speed up your resolution process had you provided the correct info.

[1715112934]

1715112934

[1715112934]

1715112934

[1715112934]

1715112934

[URSAY]

Hi Ursay,

This transaction below was sent by me yesterday.  Confirmed with ZipZap as a success.  No funds sent to my address.  This occured over 24 hours ago.  already logged an issue with support.  Please advise.

Quote ID   b8bbd21b-7ef5-4f47-a1a1-05e754fce4e1
Event ID    5ee2445c-ed31-4495-92d7-9893f7136ecb
Fees (inclusive)   3.99%%
Amount you paid   $500.0 USD
Amount you will receive   $480.05 USD
Destination exchange   Bitcoin Address
Destination account   1MDiEqfA5pFEgqbv5r6Q4bS9bp1r7JfNbt

This is an issue related to Coinapult.  I've added you to the support list that they are working from.  Hopefully you will see a resolution shortly.  Thanks.

[CharlieCoop]

I was hoping to do more business with bitinstant today but with them being anything but "instant" I might have to re-think my bitcoin buying strategy as BTC are too volatile to wait so long for an order to process. I can't see how a business can be ran like this with so many continued complaints and orders that take weeks to get processed. 

By your own admission you are not giving us the correct order info to look at when solving your issue.  We could easily speed up your resolution process had you provided the correct info.

Well I sent an email to support and still nothing. I was told I had my coins and that was it. Can/will you help me with this?

The info once again:
This is the one that was NOT paid in which earlier I said it was-
Account #196771836 for $503.95 Supposed to be a vouchX
Account #398616557 for $503.95 This one has been paid.
 Yes I may have give wrong information in trying to get help, but a system that is supposed to work in minutes failed to work at all as I paid for my order and still have not received my vouchx code. Does there always need to be a support intervention when buying a vouchx code?

[CharlieCoop]

I was hoping to do more business with bitinstant today but with them being anything but "instant" I might have to re-think my bitcoin buying strategy as BTC are too volatile to wait so long for an order to process. I can't see how a business can be ran like this with so many continued complaints and orders that take weeks to get processed. 

By your own admission you are not giving us the correct order info to look at when solving your issue.  We could easily speed up your resolution process had you provided the correct info.

Well I sent an email to support and still nothing. I was told I had my coins and that was it. Can/will you help me with this?

The info once again:
This is the one that was NOT paid in which earlier I said it was-
Account #196771836 for $503.95 Supposed to be a vouchX
Account #398616557 for $503.95 This one has been paid.
 Yes I may have give wrong information in trying to get help, but a system that is supposed to work in minutes failed to work at all as I paid for my order and still have not received my vouchx code. Does there always need to be a support intervention when buying a vouchx code?

At this point I would rather have the BTC to email instead of the vouchX code. If your system would have worked correctly I would have made about $30 with the rise in coins overnight. Now I am left trying to get support.

[URSAY]

I was hoping to do more business with bitinstant today but with them being anything but "instant" I might have to re-think my bitcoin buying strategy as BTC are too volatile to wait so long for an order to process. I can't see how a business can be ran like this with so many continued complaints and orders that take weeks to get processed. 

By your own admission you are not giving us the correct order info to look at when solving your issue.  We could easily speed up your resolution process had you provided the correct info.

Well I sent an email to support and still nothing. I was told I had my coins and that was it. Can/will you help me with this?

The info once again:
This is the one that was NOT paid in which earlier I said it was-
Account #196771836 for $503.95 Supposed to be a vouchX
Account #398616557 for $503.95 This one has been paid.
 Yes I may have give wrong information in trying to get help, but a system that is supposed to work in minutes failed to work at all as I paid for my order and still have not received my vouchx code. Does there always need to be a support intervention when buying a vouchx code?

You've stated yourself that you submitted the order info for your successful order so this makes sense.  Please submit the order info for the failed order to bitinstant.com/contact
Thanks.

[URSAY]

I was hoping to do more business with bitinstant today but with them being anything but "instant" I might have to re-think my bitcoin buying strategy as BTC are too volatile to wait so long for an order to process. I can't see how a business can be ran like this with so many continued complaints and orders that take weeks to get processed. 

By your own admission you are not giving us the correct order info to look at when solving your issue.  We could easily speed up your resolution process had you provided the correct info.

Well I sent an email to support and still nothing. I was told I had my coins and that was it. Can/will you help me with this?

The info once again:
This is the one that was NOT paid in which earlier I said it was-
Account #196771836 for $503.95 Supposed to be a vouchX
Account #398616557 for $503.95 This one has been paid.
 Yes I may have give wrong information in trying to get help, but a system that is supposed to work in minutes failed to work at all as I paid for my order and still have not received my vouchx code. Does there always need to be a support intervention when buying a vouchx code?

At this point I would rather have the BTC to email instead of the vouchX code. If your system would have worked correctly I would have made about $30 with the rise in coins overnight. Now I am left trying to get support.

Delays in resolution can be caused by customer error which you've already admitted is the case.  Adding additional instructions to your support issue will only complicate and further delay and resolution.  Thanks.

[CharlieCoop]

I was hoping to do more business with bitinstant today but with them being anything but "instant" I might have to re-think my bitcoin buying strategy as BTC are too volatile to wait so long for an order to process. I can't see how a business can be ran like this with so many continued complaints and orders that take weeks to get processed. 

By your own admission you are not giving us the correct order info to look at when solving your issue.  We could easily speed up your resolution process had you provided the correct info.

Well I sent an email to support and still nothing. I was told I had my coins and that was it. Can/will you help me with this?

The info once again:
This is the one that was NOT paid in which earlier I said it was-
Account #196771836 for $503.95 Supposed to be a vouchX
Account #398616557 for $503.95 This one has been paid.
 Yes I may have give wrong information in trying to get help, but a system that is supposed to work in minutes failed to work at all as I paid for my order and still have not received my vouchx code. Does there always need to be a support intervention when buying a vouchx code?

You've stated yourself that you submitted the order info for your successful order so this makes sense.  Please submit the order info for the failed order to bitinstant.com/contact
Thanks.

I did that last night once I realized the error. I am passed the 12 hour mark from sending this in to support.

[URSAY]

I was hoping to do more business with bitinstant today but with them being anything but "instant" I might have to re-think my bitcoin buying strategy as BTC are too volatile to wait so long for an order to process. I can't see how a business can be ran like this with so many continued complaints and orders that take weeks to get processed. 

By your own admission you are not giving us the correct order info to look at when solving your issue.  We could easily speed up your resolution process had you provided the correct info.

Well I sent an email to support and still nothing. I was told I had my coins and that was it. Can/will you help me with this?

The info once again:
This is the one that was NOT paid in which earlier I said it was-
Account #196771836 for $503.95 Supposed to be a vouchX
Account #398616557 for $503.95 This one has been paid.
 Yes I may have give wrong information in trying to get help, but a system that is supposed to work in minutes failed to work at all as I paid for my order and still have not received my vouchx code. Does there always need to be a support intervention when buying a vouchx code?

You've stated yourself that you submitted the order info for your successful order so this makes sense.  Please submit the order info for the failed order to bitinstant.com/contact
Thanks.

I did that last night once I realized the error. I am passed the 12 hour mark from sending this in to support.

I would suggest you log the issue that failed rather then the order which was successful.  12 hours is not a long time to spend in the support queue.  Issues take time to resolve.  Thanks for your patience.

[CharlieCoop]

I was hoping to do more business with bitinstant today but with them being anything but "instant" I might have to re-think my bitcoin buying strategy as BTC are too volatile to wait so long for an order to process. I can't see how a business can be ran like this with so many continued complaints and orders that take weeks to get processed. 

By your own admission you are not giving us the correct order info to look at when solving your issue.  We could easily speed up your resolution process had you provided the correct info.

Well I sent an email to support and still nothing. I was told I had my coins and that was it. Can/will you help me with this?

The info once again:
This is the one that was NOT paid in which earlier I said it was-
Account #196771836 for $503.95 Supposed to be a vouchX
Account #398616557 for $503.95 This one has been paid.
 Yes I may have give wrong information in trying to get help, but a system that is supposed to work in minutes failed to work at all as I paid for my order and still have not received my vouchx code. Does there always need to be a support intervention when buying a vouchx code?

You've stated yourself that you submitted the order info for your successful order so this makes sense.  Please submit the order info for the failed order to bitinstant.com/contact
Thanks.

I did that last night once I realized the error. I am passed the 12 hour mark from sending this in to support.

I would suggest you log the issue that failed rather then the order which was successful.  12 hours is not a long time to spend in the support queue.  Issues take time to resolve.  Thanks for your patience.

I did log the failed order with support last night once I realized the error in reporting the issue to begin with. Yes 12 hours might not be a long time in the support que but here were are 24 hours after my deposit. I understand that I made helping me with the ill fated order difficult by giving the wrong order number. But this transaction should not have needed support to begin with if you guys were on your game.

[Jaybyrd]

I need some attention on this order please, been over 24 hrs now support ticket i filed already is number 2275
Quote ID   3c6e856e-7799-4c52-8019-e8195ba0a94b
Event ID   f6dfd3f4-adcd-4a8c-9b00-08983eb31eee

[CharlieCoop]

I was hoping to do more business with bitinstant today but with them being anything but "instant" I might have to re-think my bitcoin buying strategy as BTC are too volatile to wait so long for an order to process. I can't see how a business can be ran like this with so many continued complaints and orders that take weeks to get processed. 

By your own admission you are not giving us the correct order info to look at when solving your issue.  We could easily speed up your resolution process had you provided the correct info.

Well I sent an email to support and still nothing. I was told I had my coins and that was it. Can/will you help me with this?

The info once again:
This is the one that was NOT paid in which earlier I said it was-
Account #196771836 for $503.95 Supposed to be a vouchX
Account #398616557 for $503.95 This one has been paid.
 Yes I may have give wrong information in trying to get help, but a system that is supposed to work in minutes failed to work at all as I paid for my order and still have not received my vouchx code. Does there always need to be a support intervention when buying a vouchx code?

You've stated yourself that you submitted the order info for your successful order so this makes sense.  Please submit the order info for the failed order to bitinstant.com/contact
Thanks.

I did that last night once I realized the error. I am passed the 12 hour mark from sending this in to support.

I would suggest you log the issue that failed rather then the order which was successful.  12 hours is not a long time to spend in the support queue.  Issues take time to resolve.  Thanks for your patience.

I did log the failed order with support last night once I realized the error in reporting the issue to begin with. Yes 12 hours might not be a long time in the support que but here were are 24 hours after my deposit. I understand that I made helping me with the ill fated order difficult by giving the wrong order number. But this transaction should not have needed support to begin with if you guys were on your game.

This is from the email you sent me from support:
Please understand that increased volume, both on our site and on our partner exchanges, will influence the amount of time that it takes to complete your order. But please rest assured, your funds are safe and will be queued and processed securely. You should expect your funds within 12 hours of depositing
 your cash or initiating your transfer. If you have still not received your funds within 24 hours of your transaction time we will escalate this issue for immediate attention.

Well here we are 24 hours after my deposit time. Please escalate this issue for immediate attention like you promise all of your customers..

[faqall]

It has now been over 24 hours since I initiated my transaction for $500 and I still see no attempt on the blockchain that BitInstant has tried to send my funds! Please advise:



Amount to Pay: $503.95
Account Number: 624849675

Your ZipZap payment has been successfully processed and the merchant
has been notified to complete your order. Please keep this email for
your record

Moneygram conf number is: 36697471 @ 10:16 AM ET.

BTC Address to be sent to: 1GUxUBMHeB5muxBgZxsv92TJZTfgurKvwQ

I do not have a conf number from bitinstant because an email was never set to me like it used to in the past!

Please advise!

[URSAY]

I need some attention on this order please, been over 24 hrs now support ticket i filed already is number 2275
Quote ID   3c6e856e-7799-4c52-8019-e8195ba0a94b
Event ID   f6dfd3f4-adcd-4a8c-9b00-08983eb31eee

You've already sent this to me via PM.  No need for dupe requests.  Your issue is on the Coinapult side and has been added to their support list.  Thanks for your patience.

[URSAY]

I was hoping to do more business with bitinstant today but with them being anything but "instant" I might have to re-think my bitcoin buying strategy as BTC are too volatile to wait so long for an order to process. I can't see how a business can be ran like this with so many continued complaints and orders that take weeks to get processed. 

By your own admission you are not giving us the correct order info to look at when solving your issue.  We could easily speed up your resolution process had you provided the correct info.

Well I sent an email to support and still nothing. I was told I had my coins and that was it. Can/will you help me with this?

The info once again:
This is the one that was NOT paid in which earlier I said it was-
Account #196771836 for $503.95 Supposed to be a vouchX
Account #398616557 for $503.95 This one has been paid.
 Yes I may have give wrong information in trying to get help, but a system that is supposed to work in minutes failed to work at all as I paid for my order and still have not received my vouchx code. Does there always need to be a support intervention when buying a vouchx code?

You've stated yourself that you submitted the order info for your successful order so this makes sense.  Please submit the order info for the failed order to bitinstant.com/contact
Thanks.

I did that last night once I realized the error. I am passed the 12 hour mark from sending this in to support.

I would suggest you log the issue that failed rather then the order which was successful.  12 hours is not a long time to spend in the support queue.  Issues take time to resolve.  Thanks for your patience.

I did log the failed order with support last night once I realized the error in reporting the issue to begin with. Yes 12 hours might not be a long time in the support que but here were are 24 hours after my deposit. I understand that I made helping me with the ill fated order difficult by giving the wrong order number. But this transaction should not have needed support to begin with if you guys were on your game.

This is from the email you sent me from support:
Please understand that increased volume, both on our site and on our partner exchanges, will influence the amount of time that it takes to complete your order. But please rest assured, your funds are safe and will be queued and processed securely. You should expect your funds within 12 hours of depositing
 your cash or initiating your transfer. If you have still not received your funds within 24 hours of your transaction time we will escalate this issue for immediate attention.

Well here we are 24 hours after my deposit time. Please escalate this issue for immediate attention like you promise all of your customers..

You've already mentioned that it's been 12 hours since you logged the correct issue which failed.  Regardless, not all issues are resolved in 24 hours.  Thanks for your patience.

[URSAY]

It has now been over 24 hours since I initiated my transaction for $500 and I still see no attempt on the blockchain that BitInstant has tried to send my funds! Please advise:



Amount to Pay: $503.95
Account Number: 624849675

Your ZipZap payment has been successfully processed and the merchant
has been notified to complete your order. Please keep this email for
your record

Moneygram conf number is: 36697471 @ 10:16 AM ET.

BTC Address to be sent to: 1GUxUBMHeB5muxBgZxsv92TJZTfgurKvwQ

I do not have a conf number from bitinstant because an email was never set to me like it used to in the past!

Please advise!

Your issue is on Coinapult's end.  I have added your issue to their support list and they are working to provide you with a solution.  Thanks.

[CharlieCoop]

I was hoping to do more business with bitinstant today but with them being anything but "instant" I might have to re-think my bitcoin buying strategy as BTC are too volatile to wait so long for an order to process. I can't see how a business can be ran like this with so many continued complaints and orders that take weeks to get processed. 

By your own admission you are not giving us the correct order info to look at when solving your issue.  We could easily speed up your resolution process had you provided the correct info.

Well I sent an email to support and still nothing. I was told I had my coins and that was it. Can/will you help me with this?

The info once again:
This is the one that was NOT paid in which earlier I said it was-
Account #196771836 for $503.95 Supposed to be a vouchX
Account #398616557 for $503.95 This one has been paid.
 Yes I may have give wrong information in trying to get help, but a system that is supposed to work in minutes failed to work at all as I paid for my order and still have not received my vouchx code. Does there always need to be a support intervention when buying a vouchx code?

You've stated yourself that you submitted the order info for your successful order so this makes sense.  Please submit the order info for the failed order to bitinstant.com/contact
Thanks.

I did that last night once I realized the error. I am passed the 12 hour mark from sending this in to support.

I would suggest you log the issue that failed rather then the order which was successful.  12 hours is not a long time to spend in the support queue.  Issues take time to resolve.  Thanks for your patience.

I did log the failed order with support last night once I realized the error in reporting the issue to begin with. Yes 12 hours might not be a long time in the support que but here were are 24 hours after my deposit. I understand that I made helping me with the ill fated order difficult by giving the wrong order number. But this transaction should not have needed support to begin with if you guys were on your game.

This is from the email you sent me from support:
Please understand that increased volume, both on our site and on our partner exchanges, will influence the amount of time that it takes to complete your order. But please rest assured, your funds are safe and will be queued and processed securely. You should expect your funds within 12 hours of depositing
 your cash or initiating your transfer. If you have still not received your funds within 24 hours of your transaction time we will escalate this issue for immediate attention.

Well here we are 24 hours after my deposit time. Please escalate this issue for immediate attention like you promise all of your customers..

You've already mentioned that it's been 12 hours since you logged the correct issue which failed.  Regardless, not all issues are resolved in 24 hours.  Thanks for your patience.

Instead of the vouchX code could I get the BTC to email instead if it would help speed up the support?

[faqall]

It has now been over 24 hours since I initiated my transaction for $500 and I still see no attempt on the blockchain that BitInstant has tried to send my funds! Please advise:



Amount to Pay: $503.95
Account Number: 624849675

Your ZipZap payment has been successfully processed and the merchant
has been notified to complete your order. Please keep this email for
your record

Moneygram conf number is: 36697471 @ 10:16 AM ET.

BTC Address to be sent to: 1GUxUBMHeB5muxBgZxsv92TJZTfgurKvwQ

I do not have a conf number from bitinstant because an email was never set to me like it used to in the past!

Please advise!

Your issue is on Coinapult's end.  I have added your issue to their support list and they are working to provide you with a solution.  Thanks.

Would it be possible to cancel to btc address and send to my mtgox account?

[URSAY]

I was hoping to do more business with bitinstant today but with them being anything but "instant" I might have to re-think my bitcoin buying strategy as BTC are too volatile to wait so long for an order to process. I can't see how a business can be ran like this with so many continued complaints and orders that take weeks to get processed. 

By your own admission you are not giving us the correct order info to look at when solving your issue.  We could easily speed up your resolution process had you provided the correct info.

Well I sent an email to support and still nothing. I was told I had my coins and that was it. Can/will you help me with this?

The info once again:
This is the one that was NOT paid in which earlier I said it was-
Account #196771836 for $503.95 Supposed to be a vouchX
Account #398616557 for $503.95 This one has been paid.
 Yes I may have give wrong information in trying to get help, but a system that is supposed to work in minutes failed to work at all as I paid for my order and still have not received my vouchx code. Does there always need to be a support intervention when buying a vouchx code?

You've stated yourself that you submitted the order info for your successful order so this makes sense.  Please submit the order info for the failed order to bitinstant.com/contact
Thanks.

I did that last night once I realized the error. I am passed the 12 hour mark from sending this in to support.

I would suggest you log the issue that failed rather then the order which was successful.  12 hours is not a long time to spend in the support queue.  Issues take time to resolve.  Thanks for your patience.

I did log the failed order with support last night once I realized the error in reporting the issue to begin with. Yes 12 hours might not be a long time in the support que but here were are 24 hours after my deposit. I understand that I made helping me with the ill fated order difficult by giving the wrong order number. But this transaction should not have needed support to begin with if you guys were on your game.

This is from the email you sent me from support:
Please understand that increased volume, both on our site and on our partner exchanges, will influence the amount of time that it takes to complete your order. But please rest assured, your funds are safe and will be queued and processed securely. You should expect your funds within 12 hours of depositing
 your cash or initiating your transfer. If you have still not received your funds within 24 hours of your transaction time we will escalate this issue for immediate attention.

Well here we are 24 hours after my deposit time. Please escalate this issue for immediate attention like you promise all of your customers..

You've already mentioned that it's been 12 hours since you logged the correct issue which failed.  Regardless, not all issues are resolved in 24 hours.  Thanks for your patience.

Instead of the vouchX code could I get the BTC to email instead if it would help speed up the support?

Adding any additional instructions to your support request will only delay the process.  Thanks.

[evilzpet]

Hey URSAY, those e-mails I sent to the wrong e-mail("yahooo") finally bounced back.  This means that the funds should be available, correct?  Thanks, I appreciate the support!

[URSAY]

Hey URSAY, those e-mails I sent to the wrong e-mail("yahooo") finally bounced back.  This means that the funds should be available, correct?  Thanks, I appreciate the support!

I have not seen a bounce back on my end.  I will try again.  Thanks.