What did they lie about? Well I thought I explained that but.... so when I send an inquiry asking what's going on I get a canned response that everyone gets. "Nothing wrong, wallet maintenance" (to sum up response). Week goes by ask again because I would like to withdraw my coins. Ask again get same answer, when they know that's not the truth. I respond by saying I know more is going on then routine maintenance please tell us the truth. Get basically same response saying nothing is wrong wallet will be back up. They do this for a month. Not answering a question honestly and hiding what is going on, regardless of the severity of the issue, is the same as lying.
I work in an unrelated tech industry (electronic automation). Sometimes you think you know what the problem is - and it appears to work until it turns to shit.
Clients are breathing down your neck asking for a fix time frame. If you give them a short time frame they hold you to it. If you give them a long time frame they throw a tantrum. I am personally always hesitant to give a time frame. I sometimes rely on others and some problems are just complex to solve.
Until it is fixed you don't always know when you have a working solution. Until it is fixed you don't have a reliable diagnosis.
What else was there to say ?
Say you try to withdraw funds from an ATM and you can't because an error pops up on the screen. You speak with an employee who tells you they are fixing some account issues and you'll be able to withdraw real soon. Few days go by and you still can't withdraw and your getting the same response. What if now a month goes by and you still can't withdraw and your still being told the same thing.... get the picture? I'm sure you would be very unhappy with that bank. You would probably remove your money and take it to another bank.
The analogy is not quite the same. It would be like the ATM jamming up and the customers complaining - but the notes that it is dispensing are too big for the dispensing cassette (a dispensing cassette by the note supplier)- then talking to the supplier of the notes and them doing nothing other than "having a look" - then out of frustration you pull a whole lot of your staff from other projects to cut each note by hand so it fits and then getting rid of the note supplier and no longer providing that service.
....and that doesn't even cover the users that were mining to their exchange accounts despite a warning not to do so on the wallet.
I'm not saying cryptopia is completely to blame, but by hiding what was going on at their end and not taking an ounce of responsibility for it, they have a hand in this whole mess.
Other than having overworked support staff - I don't see how they could have done more. Polo also had a coin stuck for more than month with SIA - so did Yobit
I had numerous issues during this time and all my support tickets got answered promptly.
I have a business I own (really I do, this isn't an example) If my customers think I'm being dishonest or hiding something I will lose them as customers and my reputation will falter. So no matter how small an issue is, I inform them. I don't stall, or give them lip service. I put it out there as soon as I know. It stops a lot of pointless repeated questions I have to answer and let's them know I care about them by not hiding anything. They appreciate this stay loyal because of it.
I communicate with customers too. I also have had a customer that has screamed abuse at me for something that was mostly their fault.
They thought that screaming and making accusations would get the problem solved faster.
Yes- I solved the problem. They are no longer my customer and now have to pay someone from out of town at a much higher cost to do the work i used to do for them. They accounted for one third of my turnover. I have better customers now.
This is how the SIGT DEV communicates to his customers :
https://www.reddit.com/r/Signatum/comments/6tz3ro/what_happened_with_signatum_official_dev_doc/
Cryptopia really screwed up when they blamed the community for the issues when they were also part of the problem. They aren't as blameless as they want to believe.
Only the SIGT community sees it this way. If you have a lynch mob that is being encouraged by their "officials" then there is not a lot more communication worth doing. I have saved some of the screenshots of the abuse that was posted and later deleted.
Let me give a good example of some other dishonest stuff they've done that effected me. I hold a lot of bitcore. We get 3% drops every Monday based on our holdings. I had made some trades and was gonna send back to desktop wallet when they put wallet into maintenance mode stopping withdraws. Funny they did this afternoon before 3% drop. So few days later we can withdraw which I do. Next week notice same thing. Afternoon of drop wallet goes offline for "maintenance" again. Funny how this keeps happening right before drops. This has happened quite a bit until people caught on and complained. Seems they were holding all our BTX to collect the 3% drops and reaping nice profit.
Perhaps the volume of withdrawals on that day was putting pressure on the hot wallet. Most crypto is kept in cold wallets for security reasons. I'm quite sure that they don't stake exchange wallets. It would be quite easy to prove or disprove on the blockchain.
Oh and why on earth would anyone have to fake a support ticket for the issues? There was plenty to ask about. And I read their news feed which prompted me to write this to begin with. Their "we are completely blameless, it's everyone else's fault" open letter. They could have posted it 3 weeks earlier explaining wallet issues but I guess that would require honesty and a spine.
I have some screenshots of the photoshoped support tickets posted on various sites. I'm not going to post them on here but happy to PM them to you if you don't believe it.
I have found the 'topia devs to be quite straight forward. There was another issue that I dealt with them about and and they stated quite plainly that they "fucked up" and they put it right.
I have spoken to them about the SIGT problems and they are quite confident that the blame lies with the wallet code.
