BetcoinPoker.com Betcoin.ag-Big Tourneys-BONUS-Freerolls, Ring Games, Real Poker

[spike420211]

I won [outright] a Daily Coin Freeroll for access to a Step1 tourney yesterday afternoon.
There is no record of it, and I can't find it anymore.
S/N is spike420211  
Plz help!!!!!!!!!!!

[Note: previous versions of user interface allowed access to these wins for tourney entries...]

[Betcoin.AG]

I won [outright] a Daily Coin Freeroll for access to a Step1 tourney yesterday afternoon.
There is no record of it, and I can't find it anymore.
S/N is spike420211  
Plz help!!!!!!!!!!!

[Note: previous versions of user interface allowed access to these wins for tourney entries...]

Congratulations on your win.  Login to your account at www.betcoin.ag and then click profile and bonus.  You will see your tickets there and a special thank you ticket for your continued support. 

[Betcoin.AG]

+1   

 I've been playing on the Winning Poker Network for several years.  I have had accounts on several of the skins that were "grandfathered" into the network, and I firmly believe that Betcoin is the best skin on the network.  Not only does Betcoin have the advantage of the shared player pool, but it also has an exclusive pool of players that are involved in games strictly bought into with crypto....The withdrawal process is quicker and it is much easier to deposit smaller amounts funds.....However, I can't wait until the WPN player pool is available to us again because I am tired of playing on the other skins.

We thank you for taking the time to provide feedback of your experience at Betcoin as this helps us continue to improve for you.  What is your Betcoin username?  If you feel more comfortable pm'ing us, please feel free to do so. 

[spike420211]

I won [outright] a Daily Coin Freeroll for access to a Step1 tourney yesterday afternoon.
There is no record of it, and I can't find it anymore.
S/N is spike420211  
Plz help!!!!!!!!!!!

[Note: previous versions of user interface allowed access to these wins for tourney entries...]

Congratulations on your win.  Login to your account at www.betcoin.ag and then click profile and bonus.  You will see your tickets there and a special thank you ticket for your continued support. 

TY, you're awesome.
All this just got lost somwhere in the upgrade process...

[DarkDays]

The last update I heard, the WPN tournaments and SNGs were supposed to be back today.  Is that still the plan?

[Betcoin.AG]

The last update I heard, the WPN tournaments and SNGs were supposed to be back today.  Is that still the plan?

We should have an update within 24 hours and will address on Betcoin.ag and here on BitcoinTalk.org.  The upgrades have gone as planned however and it is very exciting. 

[Betcoin.AG]

I won [outright] a Daily Coin Freeroll for access to a Step1 tourney yesterday afternoon.
There is no record of it, and I can't find it anymore.
S/N is spike420211  
Plz help!!!!!!!!!!!

[Note: previous versions of user interface allowed access to these wins for tourney entries...]

Congratulations on your win.  Login to your account at www.betcoin.ag and then click profile and bonus.  You will see your tickets there and a special thank you ticket for your continued support. 

TY, you're awesome.
All this just got lost somwhere in the upgrade process...

You are very welcome and we are here anytime for you. 

[faince222]

I'm a player of Betcoin AG, but, why in this day I see only freeroll and not tourney where I can play with real money (US Dollars). Someone tolds me that this happened because of the maintenance, is this the reason? When It will be possible to play with real money?

[Betcoin.AG]

I'm a player of Betcoin AG, but, why in this day I see only freeroll and not tourney where I can play with real money (US Dollars). Someone tolds me that this happened because of the maintenance, is this the reason? When It will be possible to play with real money?

Hello, we appreciate you playing at Betcoin.ag and we are working on the connectivity of these tournaments at the moment.  We expect to have a full update within the next 6-12 hours.  Thank you for your support. 

[BTC_HunT3R]

Live poker i like this

[cjmoles]

I've been waiting to deposit for the WPN player pool to return....I'm missing my nightly PLO tourney....I play every night religiously and I don't want to have to play on the other skins, if I can avoid that, because Betcoin's withdrawals are so much faster and less cumbersome.  Please hurry!  I'm jonesing for a game!

[faince222]

I'm a player of Betcoin AG, but, why in this day I see only freeroll and not tourney where I can play with real money (US Dollars). Someone tolds me that this happened because of the maintenance, is this the reason? When It will be possible to play with real money?

Hello, we appreciate you playing at Betcoin.ag and we are working on the connectivity of these tournaments at the moment.  We expect to have a full update within the next 6-12 hours.  Thank you for your support. 

So, tomorrow it could be some possibility to play with real money? This is a great news ! Hope that everithing will fixed as soon as possible !

[Betcoin.AG]

I'm a player of Betcoin AG, but, why in this day I see only freeroll and not tourney where I can play with real money (US Dollars). Someone tolds me that this happened because of the maintenance, is this the reason? When It will be possible to play with real money?

Hello, we appreciate you playing at Betcoin.ag and we are working on the connectivity of these tournaments at the moment.  We expect to have a full update within the next 6-12 hours.  Thank you for your support. 

So, tomorrow it could be some possibility to play with real money? This is a great news ! Hope that everithing will fixed as soon as possible !

We will certainly keep you posted and we are here anytime. 

[Betcoin.AG]

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[ranlo]

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Get paid to promote Betcoin.ag and earn affiliate revenue for life from all your referrals!!!

Please click the link below for more information:

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Awesome promo and great rates! I hope to see Betcoin grow -- especially on the poker tables, .

[DarkDays]

The scheduled maintenance was scheduled to be over two days ago but the WPN tournaments still aren't on Betcoin's software.  Are there any updates?

[Betcoin.AG]

The scheduled maintenance was scheduled to be over two days ago but the WPN tournaments still aren't on Betcoin's software.  Are there any updates?

We will have an update by Friday.  The uniqueness of our situation having shared tournaments created some issues with regard to potential DDoS attacks that needed to be fixed.  It's unfortunate that many of the delays or problems are the direct result of individuals attempting to attack our system ultimately to no avail, but it does slow things down and delay things for our great players.  For that we apologize but we will continue to provide a great place for you to play that we will improve everyday. 

[dooglus]

I had been hearing a lot about how withdrawals can take days or even weeks to complete, so I tried making one:



It took me 44 minutes to get around to confirming the withdrawal request, and then a further 38 minutes for the coins to reach my wallet. That's not too bad, all things considered. I've certainly seen faster (instant) withdrawals, but any withdrawal in less than an hour is tolerable.

Now if only they would reply to support tickets!

Edit: 90 seconds after posting this message they replied to my support ticket. It's a kind of magic!

[Betcoin.AG]

I had been hearing a lot about how withdrawals can take days or even weeks to complete, so I tried making one:



It took me 44 minutes to get around to confirming the withdrawal request, and then a further 38 minutes for the coins to reach my wallet. That's not too bad, all things considered. I've certainly seen faster (instant) withdrawals, but any withdrawal in less than an hour is tolerable.

Now if only they would reply to support tickets!

Dooglus, thank you for taking the time to provide your feedback.  When there is poker player, we have to review the withdrawal to prevent against collusion, abuse, multi-accounting etc.  We would rather have instant withdrawals but some dishonest players make that impossible for all of our great players. 

We are working on getting that 38 minute time down to under 15 minutes and that will happen with time and as we increase our staff.  If a withdrawal takes longer than a day, then typically the player is leaving out the fact that they were caught multi-accounting, colluding or some other form of abuse.  There are a few from time to time that may slip through the review process, but a quick email or visit to live chat can quickly fix that.

As for your ticket!  We certainly appreciate it and will respond shortly.  It's a wonderful ticket to receive because of the feedback but it isn't certainly one that can be answered in an hour!

We are here anytime for you and all of our great players.   

[dooglus]

Dooglus, thank you for taking the time to provide your feedback.  When there is poker player, we have to review the withdrawal to prevent against collusion, abuse, multi-accounting etc.  We would rather have instant withdrawals but some dishonest players make that impossible for all of our great players. 

I understand the need to be vigilant against collusion, but that should be an ongoing process; if you're only checking for collusion when a player decides to withdraw, you are doing a disservice to your other players.

Whether or not a player ever attempts to withdraw, you should be checking that his profits don't come from cheating. Because even if he ends up losing his ill-gotten gains back, he's unlikely to lose them to the same people he won them from.

Given this, I don't understand the need for a delay at withdrawal time. It's over 24 hours since I played poker. That's plenty of time for my account to have been reviewed for cheating, and marked as approved for an instant automated withdrawal. That way you don't need to increase your staff, since the system will process withdrawals automatically.

As for your ticket!  We certainly appreciate it and will respond shortly.  It's a wonderful ticket to receive because of the feedback but it isn't certainly one that can be answered in an hour!

OK. I wasn't sure you had even noticed that I was still posting on that ticket. None of my last several replies have been acknowledged. I guess I was expecting a more rapid turnaround time, like I'm seeing here on the forum. Take your time.