C-CEX.com Trusted, Secure & Friendly Exchange Since 2013. 200+ Alts,USD,Low Fees

[vonasek]

We may still have some delays in ticket service. If you have unserved ticket - please, wait - we will take care soon.

Reminder: if you have any problem our exchange - please, use our support system here: https://c-cex.com/?id=support - we always do our best to fix any issue you may have.

Many people experienced problem with slow site, delayed deposit and withdrawal, inaccesable ledger page for withdrawal, longer maintenances and more and more ... Site is getting crazy last days

[but why]

Site is still having problems. Yesterday I was finally able to withdraw coins, but I deposited BTC today, and after 18 confirmations, still nothing. The site does not show my deposit.

[WitoldC]

Site is still having problems. Yesterday I was finally able to withdraw coins, but I deposited BTC today, and after 18 confirmations, still nothing. The site does not show my deposit.

I have the same problem. I was write to support we will see when it will solve it.

[zqvsql]

We may still have some delays in ticket service. If you have unserved ticket - please, wait - we will take care soon.

Reminder: if you have any problem our exchange - please, use our support system here: https://c-cex.com/?id=support - we always do our best to fix any issue you may have.

hello,
i have a withdrawal of BTC,and i have received the confirm Email, like this:
You have requested a withdrawal of 0.0868 BTC to this address: 1LkKAKMYYNUyYB1nXWtsxZFJ7r9nXEaALT
but,when i click the link to confirm ,it always shows"Sorry ,you withdraw too fast ,Please try again later",
and i haven't received the BTC coin,please help me to get it back, or you can resent me a new confirm [Suspicious link removed]S!
Trader Support:
Have a good day! Let us know if there is anything else we can help you with. Thanks!
9591346aa:
I'm trying to withdraw coins from C-CEX and no luck.
and I tried to withdraw my coins, and now my withdrawal is stuck - not visible anywhere, but the coins are already taken from my C-CEX account.
I'll be happy if the website is usable (coins withdrawable)
2017-09-23 15:00:09
Trader Support:
You are very welcome! Let us know if there is anything else we can help you with. Thank you!
2017-09-23 15:11:07
Trader 9591346aa:
it is no problem of my withdrawal，i only want to know where is the coin.the history has no recorde，and i have not received the coin.please help me to get it back.do no reply with the same answer.
2017-09-23 15:13:39
Trader Support:
You are very welcome! Let us know if there is anything else we can help you with. Thank you!
2017-09-23 15:14:52
Trader Support: robots？？    with the same answer.
 Support:
You are very welcome! Let us know if there is anything else we can help you with. Thank you!
2017-09-23 17:14:43
Trader 9591346aa:
Are you a robot? Or do not understand the problem I sent?
2017-09-23 17:16:24
Trader Support:
You are very welcome! Let us know if there is anything else we can help you with. Thank you!
2017-09-23 17:20:33
Whatever you answer, it is only welcome! Let us know if there is anything else we can help you with. Thank you! Please, try again now - it should work fine.Trader Support: robots？？
Can you help m to get my btc withdrawal.. It is stuck from long time.. I did everything what u guys told m to do so. No record ticket raised

[WitoldC]

Site is still having problems. Yesterday I was finally able to withdraw coins, but I deposited BTC today, and after 18 confirmations, still nothing. The site does not show my deposit.

I have the same problem. I was write to support we will see when it will solve it.

Solved with 29 confirmations.
I do not know if support is so fast

[btcwallet]

We may still have some delays in ticket service. If you have unserved ticket - please, wait - we will take care soon.

Reminder: if you have any problem our exchange - please, use our support system here: https://c-cex.com/?id=support - we always do our best to fix any issue you may have.

Hi c-cex

My user is btcvn
I have send support ticket more than 4 day ago. But now still not see reply.
I can not create an order, it's notifying
You do not have enough BTC
Although my available BTC is 0.37850622 BTC, but it's show in Buy BDL for BTC You have: 0.82807539 BTC (this is wrong)
My available BDL is 452.181387 BDL

I try to withdraw BTC and BDL but not been, it announces BTC balance is negative.

Please help me.

Thanks

[muncuss]

We may still have some delays in ticket service. If you have unserved ticket - please, wait - we will take care soon.

Reminder: if you have any problem our exchange - please, use our support system here: https://c-cex.com/?id=support - we always do our best to fix any issue you may have.

Many people experienced problem with slow site, delayed deposit and withdrawal, inaccesable ledger page for withdrawal, longer maintenances and more and more ... Site is getting crazy last days

my balance is lost, show false history. Sent ticket and waiting response

[zqvsql]

We may still have some delays in ticket service. If you have unserved ticket - please, wait - we will take care soon.

Reminder: if you have any problem our exchange - please, use our support system here: https://c-cex.com/?id=support - we always do our best to fix any issue you may have.

hello,
i have a withdrawal of BTC,and i have received the confirm Email, like this:
You have requested a withdrawal of 0.0868 BTC to this address: 1LkKAKMYYNUyYB1nXWtsxZFJ7r9nXEaALT
but,when i click the link to confirm ,it always shows"Sorry ,you withdraw too fast ,Please try again later",
and i haven't received the BTC coin,please help me to get it back, or you can resent me a new confirm [Suspicious link removed]S!
Trader Support:
Have a good day! Let us know if there is anything else we can help you with. Thanks!
9591346aa:
I'm trying to withdraw coins from C-CEX and no luck.
and I tried to withdraw my coins, and now my withdrawal is stuck - not visible anywhere, but the coins are already taken from my C-CEX account.
I'll be happy if the website is usable (coins withdrawable)
2017-09-23 15:00:09
Trader Support:
You are very welcome! Let us know if there is anything else we can help you with. Thank you!
2017-09-23 15:11:07
Trader 9591346aa:
it is no problem of my withdrawal，i only want to know where is the coin.the history has no recorde，and i have not received the coin.please help me to get it back.do no reply with the same answer.
2017-09-23 15:13:39
Trader Support:
You are very welcome! Let us know if there is anything else we can help you with. Thank you!
2017-09-23 15:14:52
Trader Support: robots？？    with the same answer.
 Support:
You are very welcome! Let us know if there is anything else we can help you with. Thank you!
2017-09-23 17:14:43
Trader 9591346aa:
Are you a robot? Or do not understand the problem I sent?
2017-09-23 17:16:24
Trader Support:
You are very welcome! Let us know if there is anything else we can help you with. Thank you!
2017-09-23 17:20:33
Whatever you answer, it is only welcome! Let us know if there is anything else we can help you with. Thank you! Please, try again now - it should work fine.Trader Support: robots？？
Can you help m to get my btc withdrawal.. It is stuck from long time.. I did everything what u guys told m to do so. No record ticket raised

it is no problem of my withdrawal，i only want to know where is the coin.the history has no recorde，and i have not received the coin.please help me to get it back.do no reply with the same answer.

[broscorner]

We are recovering peoples BTC from accident. And will do it in full. Trades goes on, we are working in full mode. Thank's for those people who trust us and cointinue to make deposits. For now any funds You see on Your active balance are able to trade/withdraw at any time with no limits.

I have an issued regarding withdrawal.it only show sorry your withdrawal too fast...i have been keep on posting in support but still the problem not solve..pls look on this matter

[zqvsql]

We may still have some delays in ticket service. If you have unserved ticket - please, wait - we will take care soon.

Reminder: if you have any problem our exchange - please, use our support system here: https://c-cex.com/?id=support - we always do our best to fix any issue you may have.

biggest cheaters guys they give withdraw confirmation link,..when clicked on that it shows"sorry u withdraw too fast" try again later" and after that it says" "sorry the lin may have been used before" and my btc was already de-ducted and l the support is just reply-ing same and "Please, try again now -it should work fine." Even after telling 1000 time that the link is not working.

[BsdbMoney]

its true,
 this happens to all growing exchanges once
let we see c-cex a topmost rating  exchange ,
we are waiting to get listed soon



1. What happened 23/02/14
We developed new system to make withdrawals more secure by confirming it by e-mail. But there was made unforgivable mistake in code allowing to customer to increase it's coins amount by clicking confirmation link again and again in case of withdrawal failure (reason could be wrong wallet address). That mistake was quickly fixed, all security revised but harm was made by one of our customers with user name "Mairusu" displayed in chat as "Darkman" with e-mail address "sxqut@evopo.com" and IP address "23.29.119.226". He made our BTC hot wallet empty. When I saw it is empty - I just thought that it's just normal withdrawals and put cold wallet's BTC to hot wallet - it was withdrawed in seconds. That was second mistake. In 2 days "Darkman" responded to my e-mail and promiced to refund all he has by the moment. He indeed made some refunds. In total it was: DRK:14380, 15000,08999991 Total: 29380,08999991 / MINT: 2500000, 22516984,55385500, 4999999,99, Total: 30016984,543855 / 0.40072620 BTC. He also promiced to refund 76 BTC but it never happens.

2. What we had to do.
We had to create special account "BTC on hold" to memorize customer's BTC amount for future refund and put BTC. We also reversed all DRK to BTC transactions only made with "Darkman". We credited DRK to users's accounts and substracted BTC. But there was another one mistake: we did not prohibit users to withdraw BTC and DRK when we put their BTC to negative because of reversed transactions. Almost everybody withdrew DRK + BTC not giving us back BTC. That made additional harm to us.

3. What we do now.
We work hard to pick-up trade volumes we lost, making exchange better every day. We pay very big attention to security, check, verify everything every several hours.

4. How we will refund customers and how long it takes?
We owe 149 BTC to 96 our customers. (11.21068002 refunded by Apr, 2015) Yes, we already refunded about 500 customers, but the total amount was about 3 BTC. (they all had <0.1 balance in BTC). We are going to refund everybody, but we need time. Aproximately up to 3 months. But it depends on how good we will work - I hope it happens faster.

5. Why we continue to work after such hard accident?
I personally beleive c-cex will become Big exhange. We get much of positive feedback and people continue to trust us their funds by increasing the total ammount of exchange's wallets every day. By the day of accident we had lot's of customer's funds in altcoins. Everybody start to withdraw - and they withdraw to about 10% of the balance we had on wallets before accident. We let them do it with no problem because it is their funds an we respect it. We learned hard lesson by that mistake in withdrawals about development culture in implementing new features. We also made full revision of our security procedures, made additional checks, verifications. We had noting bad happened after accident and continue to work good.

I personally apologizes to our customers because of this accident.
[/quote]

[v1t0z]

its true,
 this happens to all growing exchanges once
let we see c-cex a topmost rating  exchange ,
we are waiting to get listed soon

1. What happened 23/02/14
We developed new system to make withdrawals more secure by confirming it by e-mail. But there was made unforgivable mistake in code allowing to customer to increase it's coins amount by clicking confirmation link again and again in case of withdrawal failure (reason could be wrong wallet address). That mistake was quickly fixed, all security revised but harm was made by one of our customers with user name "Mairusu" displayed in chat as "Darkman" with e-mail address "sxqut@evopo.com" and IP address "23.29.119.226". He made our BTC hot wallet empty. When I saw it is empty - I just thought that it's just normal withdrawals and put cold wallet's BTC to hot wallet - it was withdrawed in seconds. That was second mistake. In 2 days "Darkman" responded to my e-mail and promiced to refund all he has by the moment. He indeed made some refunds. In total it was: DRK:14380, 15000,08999991 Total: 29380,08999991 / MINT: 2500000, 22516984,55385500, 4999999,99, Total: 30016984,543855 / 0.40072620 BTC. He also promiced to refund 76 BTC but it never happens.

2. What we had to do.
We had to create special account "BTC on hold" to memorize customer's BTC amount for future refund and put BTC. We also reversed all DRK to BTC transactions only made with "Darkman". We credited DRK to users's accounts and substracted BTC. But there was another one mistake: we did not prohibit users to withdraw BTC and DRK when we put their BTC to negative because of reversed transactions. Almost everybody withdrew DRK + BTC not giving us back BTC. That made additional harm to us.

3. What we do now.
We work hard to pick-up trade volumes we lost, making exchange better every day. We pay very big attention to security, check, verify everything every several hours.

4. How we will refund customers and how long it takes?
We owe 149 BTC to 96 our customers. (11.21068002 refunded by Apr, 2015) Yes, we already refunded about 500 customers, but the total amount was about 3 BTC. (they all had <0.1 balance in BTC). We are going to refund everybody, but we need time. Aproximately up to 3 months. But it depends on how good we will work - I hope it happens faster.

5. Why we continue to work after such hard accident?
I personally beleive c-cex will become Big exhange. We get much of positive feedback and people continue to trust us their funds by increasing the total ammount of exchange's wallets every day. By the day of accident we had lot's of customer's funds in altcoins. Everybody start to withdraw - and they withdraw to about 10% of the balance we had on wallets before accident. We let them do it with no problem because it is their funds an we respect it. We learned hard lesson by that mistake in withdrawals about development culture in implementing new features. We also made full revision of our security procedures, made additional checks, verifications. We had noting bad happened after accident and continue to work good.

I personally apologizes to our customers because of this accident.

[/quote]

It was in 02.2014? But now is 09.2017! We have to wait you for another 3 years to reply on our tickets or messanges in chat or here on bitcointalk or in twitter or enything else to explain us what happening NOW?

[zqvsql]

We may still have some delays in ticket service. If you have unserved ticket - please, wait - we will take care soon.

Reminder: if you have any problem our exchange - please, use our support system here: https://c-cex.com/?id=support - we always do our best to fix any issue you may have.

9591346aa:
hello,
Time: Tuesday, September 19, 2017
i have a withdrawal of BTC,and i have received the confirm Email, like this:
You have requested a withdrawal of 0.0868 BTC to this address: 1LkKAKMYYNUyYB1nXWtsxZFJ7r9nXEaALT.
Click to confirm Your withdrawal:
https://c-cex.com/?id=cwdr&code=4B324366FA3D58933FFCEF908B7C0C25BF03353524309ECC826C55509E5A448E
Please,note that You have to be logged in to Your account when using this links.
but, when i click the link to confirm, it always shows "Sorry, you withdraw too fast,Please try again later".
and i haven't received the BTC coin, please help me to get it back, or you can resent me anew confirm Email.
i only want to know where is the coin. the history has no recorde, and i have not received the coin. please help me to get it back.
and l the support is just reply-ing same and "Please, try again now -it should work fine." Even after telling 1000 time that link is not working.
2017-09-24 17:10:43
Trader Support:
Please, try again now - it should work fine.
2017-09-24 17:14:11
Trader 9591346aa:
hello,
Time: Tuesday, September 19, 2017
i have a withdrawal of BTC,and i have received the confirm Email, like this:
You have requested a withdrawal of 0.0868 BTC to this address: 1LkKAKMYYNUyYB1nXWtsxZFJ7r9nXEaALT.
Click to confirm Your withdrawal:
https://c-cex.com/?id=cwdr&code=4B324366FA3D58933FFCEF908B7C0C25BF03353524309ECC826C55509E5A448E
Please,note that You have to be logged in to Your account when using this links.
but, when i click the link to confirm, it always shows "Sorry, you withdraw too fast,Please try again later".
and i haven't received the BTC coin, please help me to get it back, or you can resent me anew confirm Email.
i only want to know where is the coin. the history has no recorde, and i have not received the coin. please help me to get it back.
and l the support is just reply-ing same and "Please, try again now -it should work fine." Even after telling 1000 time that link is not working.
2017-09-24 17:17:25
Trader Support:
Please, try again now - it should work fine.
2017-09-24 17:20:01
Trader 9591346aa:
hello,
Time: Tuesday, September 19, 2017
i have a withdrawal of BTC,and i have received the confirm Email, like this:
You have requested a withdrawal of 0.0868 BTC to this address: 1LkKAKMYYNUyYB1nXWtsxZFJ7r9nXEaALT.
Click to confirm Your withdrawal:
https://c-cex.com/?id=cwdr&code=4B324366FA3D58933FFCEF908B7C0C25BF03353524309ECC826C55509E5A448E
Please,note that You have to be logged in to Your account when using this links.
but, when i click the link to confirm, it always shows "Sorry, you withdraw too fast,Please try again later".
and i haven't received the BTC coin, please help me to get it back, or you can resent me anew confirm Email.
i only want to know where is the coin. the history has no recorde, and i have not received the coin. please help me to get it back.
and l the support is just reply-ing same and "Please, try again now -it should work fine." Even after telling 1000 time that link is not working.
2017-09-25 03:57:13
Trader Support:
Please, try again now - it should work fine.
2017-09-25 04:00:04
Trader 9591346aa:
hello,
Time: Tuesday, September 19, 2017
i have a withdrawal of BTC,and i have received the confirm Email, like this:
You have requested a withdrawal of 0.0868 BTC to this address: 1LkKAKMYYNUyYB1nXWtsxZFJ7r9nXEaALT.
Click to confirm Your withdrawal:
https://c-cex.com/?id=cwdr&code=4B324366FA3D58933FFCEF908B7C0C25BF03353524309ECC826C55509E5A448E
Please,note that You have to be logged in to Your account when using this links.
but, when i click the link to confirm, it always shows "Sorry, you withdraw too fast,Please try again later".
and i haven't received the BTC coin, please help me to get it back, or you can resent me anew confirm Email.
i only want to know where is the coin. the history has no recorde, and i have not received the coin. please help me to get it back.
and l the support is just reply-ing same and "Please, try again now -it should work fine." Even after telling 1000 time that link is not working.
2017-09-25 04:51:02
Trader Support:
Please, try again now - it should work fine.
2017-09-25 04:52:45
Trader 9591346aa:
hello,
Time: Tuesday, September 19, 2017
i have a withdrawal of BTC,and i have received the confirm Email, like this:
You have requested a withdrawal of 0.0868 BTC to this address: 1LkKAKMYYNUyYB1nXWtsxZFJ7r9nXEaALT.
Click to confirm Your withdrawal:
https://c-cex.com/?id=cwdr&code=4B324366FA3D58933FFCEF908B7C0C25BF03353524309ECC826C55509E5A448E
Please,note that You have to be logged in to Your account when using this links.
but, when i click the link to confirm, it always shows "Sorry, you withdraw too fast,Please try again later".
and i haven't received the BTC coin, please help me to get it back, or you can resent me anew confirm Email.
i only want to know where is the coin. the history has no recorde, and i have not received the coin. please help me to get it back.
and l the support is just reply-ing same and "Please, try again now -it should work fine." Even after telling 1000 time that link is not working.
2017-09-25 04:57:46
　Scammers,  Thieves

[Coink Coink]

Hi guys,

17 days ago I Withdrawn 20869 NXT (1280$ now) from my
C-CEX wallet to my NXT wallet.
The withdrawal was successful and I have the transaction ID:
15200641618910851133

I am still waiting for the coins and I already sent 3 messages
to no avail.  17 days, not one reply and 1280$ evaporated.

Next step will be a complaint at the Federal Financial Supervisory Authority
(Bundesanstalt für Finanzdienstleistungsaufsicht) in Frankfurt.

Be careful.
John

[zqvsql]

Who knows C-CEX skype phone?

[trannamtan]

more than 2 hours I can not log in ...
notification :
Short maintenance... Continue trading in 15-20 minutes...>>
We are doing necessary maintenance with our DB.
It can also be because adding new coin or removing delisted coin, etc. Please, wait...

Hope to return soon 

[WitoldC]

more than 2 hours I can not log in ...
notification :
Short maintenance... Continue trading in 15-20 minutes...>>
We are doing necessary maintenance with our DB.
It can also be because adding new coin or removing delisted coin, etc. Please, wait...

Hope to return soon 

Look at few posts after.

[zqvsql]

We may still have some delays in ticket service. If you have unserved ticket - please, wait - we will take care soon.

Reminder: if you have any problem our exchange - please, use our support system here: https://c-cex.com/?id=support - we always do our best to fix any issue you may have.

Scam site .they steal your btc by no proper confirmation link .and no support actually replying to problem

[robotrobert]

Finally, c-cex is back

C-Cex is such a crap exchange. They put up a notice saying 'We are doing maintenance for 5-20 minutes' and disappear for a full half a day. No explanation on Twitter or on here to reassure traders with their hard-earned $$$ stuck in their dodgy little exchange. So incredibly unprofessional. I am immediately withdrawing all my Bitcoin. I do not trust this company.

Add to that their coin de-listing scam whereby they force coin owners to pump volume through their exchange in order to stop coins being de-listed. Suddenly the ransom has doubled from 0.2 bitcoin volume per day to 0.4 volume per day. No explanation given. I suppose they just felt like squeezing a little more cash out of the developers whose coins keep them in business. Real classy.

This exchange thoroughly sucks. If you have any choice - any choice at all - use a different exchange instead.

M.

I was really hoping I will try this exchange one of these days since I have been hearing a lot about it but I guess I haven't done my assignment well with this statement of yours. I may as well have to reconsider and from what everyone is complaining above me? SMH

[Dâniel Fraga]

Reply from support seems automatic. No matter what we write, it just replies with "Please, try again now - it should work fine."