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Author Topic: CoinMarket.io | New, self-moderated support and news thread.  (Read 211663 times)
This is a self-moderated topic. If you do not want to be moderated by the person who started this topic, create a new topic.
joulesbeef
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February 17, 2014, 01:39:40 AM
 #781

be nice if the deposit history page was modified to include the rest of the coins yall added.

mooo for rent
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mazekey33
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February 17, 2014, 07:15:53 AM
 #782

my account NO.     pcgenius33
support plz chack it.
i lost 0.09btc for nothing.it just disappear. would you tell me where my btc is?
zonkul
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February 17, 2014, 07:56:45 AM
 #783

Dear Coinmarket.io

I would like to ask again to resolve my pending DEPOSIT:

Mon Feb 10 2014 22:16:26    0.03136043   BTC      pending
Transaction id: 28b678e84e7564cff89b20a88bd400efb4be9c788c7fcf2af2fcff2a1926075b

It is pending for a week now. Username : zonkul .

Best regards
seoken
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February 17, 2014, 08:42:11 AM
 #784


10 days already, also not sure? What do you mean?

Transaction id: e76c9ad450b35d2651f9e184371296e183d84c4c57ffe84d576027e9955060a8
Tue Feb 11 2014 14:01:00   0.2669166   BTC      pending
romario
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February 17, 2014, 09:07:03 AM
 #785

do you provide public API to fetch prices and 24h volume?

Cryptonator.com  - making cryptocurrency conversion easy | Facebook | Twitter | Google+
ruscoin
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February 17, 2014, 09:08:02 AM
 #786

Your help is necessary to me, sent coinmarket.io of the exchange of a coin of RDD to a purse of other exchange of a coin of RED... I was mistaken (((
Coins left, now it isn't clear where they. What to do?
Please help!
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February 17, 2014, 09:13:53 AM
 #787

my account NO.     pcgenius33
support plz chack it.
i lost 0.09btc for nothing.it just disappear. would you tell me where my btc is?

I have the same problem, my account has been hacked and coins stolen from another ip to other wallets, this exchange is not secure and support not responding, i lost usde and BTC, never again trade on this f*ng suspicius exchange, they had hacked and they dont want to admin it.
ph111
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February 17, 2014, 12:52:46 PM
 #788

   Seems they are selected scamming going to start a scam accusation thread later tonight when i got more time i have had a BTC deposit stuck now for over 1 week, shit service short minded probably could of had a decent exchange caused me to loose around 3 BTC in my opinion !!!
   Beware !!!!!!!
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February 17, 2014, 01:11:16 PM
 #789

my account NO.     pcgenius33
support plz chack it.
i lost 0.09btc for nothing.it just disappear. would you tell me where my btc is?

I have the same problem, my account has been hacked and coins stolen from another ip to other wallets, this exchange is not secure and support not responding, i lost usde and BTC, never again trade on this f*ng suspicius exchange, they had hacked and they dont want to admin it.
i dont think is hacker, this proplem came from exchange. i was trading. after reload. wow. my btc gone. and i got nothing. i cant belive it.
so who is support here? say something.
coinmarket.io (OP)
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February 17, 2014, 01:13:25 PM
 #790

Quote from: tkzana
what do I do ? why is it still pending ?
Knowing how an exchange works is a precondition for using one.
You are required to confirm all withdrawal requests via a link in your e-mail.
coinmarket.io (OP)
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February 17, 2014, 01:15:29 PM
 #791


10 days already, also not sure? What do you mean?

Transaction id: e76c9ad450b35d2651f9e184371296e183d84c4c57ffe84d576027e9955060a8
Tue Feb 11 2014 14:01:00   0.2669166   BTC      pending
Are you trying to scam us? Its not pending, its credited.
coinmarket.io (OP)
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February 17, 2014, 01:16:53 PM
 #792


10 days already, also not sure? What do you mean?

Transaction id: e76c9ad450b35d2651f9e184371296e183d84c4c57ffe84d576027e9955060a8
Tue Feb 11 2014 14:01:00   0.2669166   BTC      pending
Fixed.

do you provide public API to fetch prices and 24h volume?
use https://coinmarket.io/ticker/KARMBTC and https://coinmarket.io/json/markets
coinmarket.io (OP)
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February 17, 2014, 01:27:58 PM
 #793

I have the same problem, my account has been hacked and coins stolen from another ip to other wallets, this exchange is not secure and support not responding, i lost usde and BTC, never again trade on this f*ng suspicius exchange, they had hacked and they dont want to admin it.
Know the facts:
1. our system is audited and there is no remote access to the database in any way.
2. your account's security is your responsibility: the only way to access your account is by knowing the password
3. we will never refund anyone who has been "hacked" by another person knowing the password
4. you have the right to go to the police or other authorities if you think they can do anything to help you. We can provide access logs.
5. we are a little overloaded on support since the transaction malleability issue got widespread
6. its not really nice to blame us for having multi-channel support that is faster and more efficent than the majority.
coinmarket.io (OP)
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February 17, 2014, 01:37:38 PM
 #794

Can you please resolve this for me..My user is radostosic

Tue Feb 11 2014 14:35:46    0.09503931   BTC      pending
Transaction id: 909bb23b4673d7b1a8018a361cd74e27e9a286f5d1192edead23d3435873154b

BTC   0 BTC
0.09503931 BTC   15CnknHxHSAp5t5hxJwFWHs5es3ykKcCEA
You have unconfirmed deposit(s)   
Thank you
The transaction's ID got mutated from
https://blockchain.info/tx/909bb23b4673d7b1a8018a361cd74e27e9a286f5d1192edead23d3435873154b
to
https://blockchain.info/tx/127a21b752f0680116a9e46ca762a177bc9907b3a2fcb2bd65a6a868f881ba9c

Your not-really-pending deposit has been deleted as it was already credited a while ago (under a different txid).
coinmarket.io (OP)
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February 17, 2014, 01:39:54 PM
 #795

coinmarket.io I have pm'ed you multiple times and am posting this for the second time now because I still haven't received a response.

I'm supposed to receive 0,1913 BTC from a trade but for over 4 days I haven't received anything. Could you please take a look at it? My account name is Volta.

Maybe your price is ridiculous and the trade has not happened due to that reason? You can cancel it any time from Your Active Orders table.
drmadcat
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February 17, 2014, 01:43:10 PM
 #796

Thank you coinmarket for the awesome BTC address (see last 4 characters) 15RF97tHkpjsn6sFSz7cqtZYBducWaPU5y
coinmarket.io (OP)
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February 17, 2014, 01:44:44 PM
 #797

hei friend, may be usefull write the complete name for each coin not only the short name.
my karmacoin sent to coinmarket are never arrived.
Wow, thats really alot of information you provided to help you. Keep it coming.
coinmarket.io (OP)
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February 17, 2014, 01:49:10 PM
 #798

I have 0 balance on my account, i had USDe and BTC where they are? my login: alunio

My coins is likely to have been stolen, have been made transfers to other wallets, please contact me owners of this exchange!
Your account will be audited. Coins moving from the address you deposited to is absolutely normal and happens all the time.
The exchange uses depositors coins to fund future withdrawals because of cold storage (security) considerations and how bitcoin works in the first place.
It other words: the address you see on the wallet page is just a deposit address and not an address where your funds will be held forever.
alexradio
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February 17, 2014, 01:59:21 PM
 #799

hi i have a withdrawl pending but i dont have a conformation e.mail user :alexradio
coinmarket.io (OP)
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February 17, 2014, 01:59:44 PM
 #800

Another DEPOSIT to CoinMarket still in pending
username robinruan
Mon Feb 10 2014 18:18:09   0.849   BTC      pending
Transaction id: 05114cfdb62e07e4c9da44ec9213b5de94d12a1c326ccda12f11d8dd72cb4f8f

Sorry for the delay, your issue has been handled.
We are a little bit overloaded from the support requests since the transaction malleability attack got widespread.
It was credited under a different txid: 51e1b7ed2dc3091186c653de734e4f6cad0a4735eb2a5851e8e542acb3624896
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