CoinMarket.io | New, self-moderated support and news thread.

[zugvogel21]

Hey Coinmarket-team,

still got no withdraws from you.
Many other people have problems with email token.
But your site looks running smooth again.
Perhaps its the easiest way for you to cancel all pending withdraws and make withdraws without email token.
So every person can cash out and chance their email address to receive token again.
After one week you can make the token on again.
Think this the easiest and best solution for us and for you to get your market up running again.

[atomjuice77]

I think this market is finished..there is no 'upgrade'...there's just a grab of all the pending coins...then it'll vanish into the night...they took their cue from mt gox...nobody can punish them if they steal everyone's coins...there are no laws surrounding it...just wave goodbye to your coins...they are gone...

[bitarri]

What do we know exactly about CoinMarket.io? Who's the owner?

I've heard the owner is in Norway. Can we contact someone in that same town to go see what's going on ?

I think we should contact the police authorities to look further into this before it's too late.

[felixme]

you all accepted the terms of service,
the first sentences are:

The Site is in open beta.
This means, that it is avalible for public testing, but there may be bugs, downtime and other issues.

[Tom444]

What do we know exactly about CoinMarket.io? Who's the owner?

I've heard the owner is in Norway. Can we contact someone in that same town to go see what's going on ?

I think we should contact the police authorities to look further into this before it's too late.

If you don't trust the guy(s)? why did you deposit your coins in the first place? 

[negritaman]

As I understands it the reason coinmarket was taken down in the first place was because there was a bug in the trading engine that allowed the payouts to be exploited.

If this is the case then a complete recode of the trading engine would take some time, I successfully managed to withdraw some mint, noble, BTC two days ago, they were small volume in fairness (< 01. btc in total) but if they were thinking of doing a runner then why allow any withdrawls at all.

I think the lads at coinmarket are genuine but it could be just a bunch of coders looking to make quick money, they have at this stage trashed their reputation by lack of information and updates in the early stages of the downtime so what comes next is thier own fault.

Wouldn't it be hillarious if we have all been taken by a 15 year old tech savvy teenager in Norway

I would like to see coinmarket return as I quite like the format but would I reccomend it without some serious indication from the owners and devs that playtime is over, certainly not.

History will show us the truth of things I guess.

Negritaman

P.S. if you are dumb enough to put 5 btc into an exchange that on all forums is banjaxed then I have a left handed spanner for sale

[negritaman]

It is interesting how this community responds to my fear by calling me names and saying "you get what you deserve for using a BETA exchange."


the truth is, you are nothing but coldhearted sharks and I hope you all lose everything before money gives you any more power than you deserve.

You're talking to a bunch of semi-anonymous money traders, online. To expect anything other then cold-hearted sharks is naive -at best-.

1. You were warned, if by nothing else the -giant- beta marking on the site itself as well as a warning on the wallet page to not 'hold your entire bankroll on any exchange'. These things are not for their entertainment, and if you don't know that you really shouldn't be moving money about. Give it to more responsible people.

2. You're whining. No one likes whiners. If you wanted real resolution to this you wouldn't come to a "self-moderated support and news thread" and expect real help from airing your problems. You would wait with the rest of us to find out whats happening from the site owners themselves when they get around to it.

3. You don't want to risk withdrawing your money? In what way is that riskier then leaving it on a site that you don't trust? Either they put it on the block chain or they don't. If they do it gets to you, if they don't you're in no worse position then you were before. Just because they put little numbers in your account doesn't mean you get your money if they're intent on stealing it. Just ask the Gox users.

If you've read the thread you've seen many reports, now including mine, that state the withdrawls are working, and have been working fine. Thats far more evidence then you have for some mysterious future where you can use your printscreen as proof to someone who cares that some website in possibly another country ran off with your fake money.

..since you have been given a solution that has been working for most reasonable people AND refused it. ..you are once again, whining. ..and that is of no use to anyone.

+1 my withdrawals cleared in under 30 mins including some BTC

Never heard of a beta version charging fee's as they need testers to make it run sweetly, stop taking the piss and drop the charges coinmarket or reduce them down to a meaningless level until you are ready to go to a full version, playtime is over and the crypto movement doesn't need the bad publicity on the back of the MT-GOX scandal. There is more here at stake than your hobby site for sure.

Negritaman

[bitarri]

A simple Tweet about the delay and/or ETA to trading again is all we're asking for !!!

[Vinnyceptr]

A simple Tweet about the delay and/or ETA to trading again is all we're asking for !!!

"Exact resume time will be announced later today, some downtime is expected."

twitter 12 min ago

[northerner]

I have "pending" TX  b6b029b90a08e66aff490902473593b542d0532fbfe9eeaa93f63d485bb519e9 in DGB.
Help, please.

[C3ALL]

No confirmation emails for withdrawals, 3 days now. No response to pm and withdrawals still stuck in pending..

Coinmarket, please could you respond to the pm?

[jay_pilch]

I have approximately 12 btc worth of coins withdrawn and confirmed, but has not been transferred to new wallet
I have approximately 16 btc worth of coins, cancelled from sell position, not refunded to my account

pm has no reply

[koinrunner]

@Coinmarket.io:

I sent a PM 2 days ago.

I sent this transaction for 1,849 dogecoin on Feb 21st.

afef8c75e9e0160fe086601259b295f6deee967db5637d20bf2ceb912574e8a3

please refund my coins to DUMxAX9CKfAhqZWkQsarr2BxHGCSjWwcqw


thanks

[felixme]

No confirmation emails for withdrawals, 3 days now. No response to pm and withdrawals still stuck in pending..

Coinmarket, please could you respond to the pm?

I have approximately 12 btc worth of coins withdrawn and confirmed, but has not been transferred to new wallet
I have approximately 16 btc worth of coins, cancelled from sell position, not refunded to my account

pm has no reply

@Coinmarket.io:

I sent a PM 2 days ago.

I sent this transaction for 1,849 dogecoin on Feb 21st.

afef8c75e9e0160fe086601259b295f6deee967db5637d20bf2ceb912574e8a3

please refund my coins to DUMxAX9CKfAhqZWkQsarr2BxHGCSjWwcqw


thanks

Just all calm down, we know that there are / were issues, but it doesn't help to write something here, there's no one to help you here.
Just wait 'til the market's resumed and if then are still withdrawal/deposit issues, write it here.

[mystix]

When you're handling someone's money, there's an expectation of greater accountability.  That is particularly true in a situation like this, beta or no beta, since the owners of coinmarket.io are generating their own profit via their clients' transactions.

Thats the thing.. They are not handling money. Especially Coinmarket that doesn't even exchange into Fiat. Crypto is not money, officially, to anyone outside Crypto. We could be trading dolls, or beach sand. We in this community believe that it stands for what the rest of the world uses as money, but that has been made clear officially by many countries.

Its not money.

Beyond that, exchanges as we know them now have no insurer, no regulation, no governing body, professional group, or even ethical standard. We have the power of general opinion, demand, and some vague notion of community respect for semi-anonymous pseudonyms that run these things.

I have coins on exchanges. I occasionally trade them in for real money, or Fiat as its often termed here. But to pretend that while its out there it has the same kind of security as the systems we have built up over the last centuries for our currency, while they constantly brag about not doing so, is irresponsible.

[hadi]

is coinmarket scam??

[mystix]

To be somewhat constructive...
Heres quoted below is their last relevant communication about this outage, from the 25th. It expects to be back by the next day, 24 hrs  later which would have been 6pm GMT the 26th. We now sit only 1.5 work days past that. They DO state that they are taking on new staff AND reprogramming the whole thing.

This makes me thing 24 hours was a massively low estimate, and they just couldn't get the work done. How many I.T. projects don't come in late? ..answer is, almost all of them, especially those with 0 fault requirements.

Note: They do have 1 more post from yesterday, taking care of one of the withdrawal help requests and stating they were working on the others. All this taken from looking at posts on their other threads. Further, of the last 20 posts, all of them occurred between ~6pm and 1am GMT. This suggests to me someone has a day-job.  So I woudln't expect any new posts for at least 3-4 more hours if not more.

I'm unaffiliated. I just like them because they traded some of the coins I owned, which few other exchanges handled. ..and I did manage to get all my coins out through the normal withdrawal process sometime on the 25th.

Sorry for the delay, here is the update on the current situation:

Why is trading still paused?
A new team member has discovered some bugs in the trading engine. They need to be fixed to avoid exploitation and maintain integrity.
We are re-writing the whole engine as we speak. Among other things, the new engine will propely indicate buys and sells in the market history.

Why is the site going down so often today?
After moving large amounts of altcoins to cold (secure) storage, our wallets were left with a large amount of small unspent inputs.
These inputs are generated by people who mine directly to our deposit addresses, using small automatic payments from pools.
When a withdrawal fails because too many unspent inputs must be combined, the coindaemon throws an error: transaction too large.
What are we doing to prevent this? We will manually consolidate the inputs by sending coins to ourselves.
This can take some hours, but its not a major issue. After this, the coindaemon will be able to choose less inputs for withdrawals.

Our system is configured to stop on any unexpected condition, at all times.
This is why the server is going down - we have to manually restart it after a coindaemon error.
This is the same protection that has prevented people from exploiting bugs - its important to "crash" on any unexpected condition.
We carefully inspect all error messages before restarting the Node.js process. Having this protection will make us alot better in the long run.

Also, because of the Mt.Gox situation, withdraw volumes have increased on all exchanges.
Because of this, we have to re-fill our hot wallets, multiple times per day. Usually its the other way around.
Another effect of increasing withdrawal volumes is that the coindaemons run out of "large" unspent inputs and start combining the dust from mining deposits.

What happens to stuck deposits, withdrawals and other support requests from the last pages on this thread?
Less than 0.5% of users have a stuck transaction. Mostly because of e-mail delivery issues (working on them aswell).
All recent support requests will be handled in 4-24 hours, starting now (already handling some).

If your confirmed withdrawal failed without an txid, dont worry. We will manually resend these later.

We are hiring more people - another Node.js/crypto developer and 3 additional support team members from different timezones around the world.
If you happen to be (or know) an expert in Node.js, feel free to contact us.

We will start moving our infrastructure to a production-ready datacentre as soon as the dust settles.
Websockets-based realtime UI is ready and will be deployed next week.

While the markets are paused, everybody can still cancel orders and make withdrawals.
We expect to resume normal operation in 24 hours or less.

[felixme]

is coinmarket scam??

I don't think so.
coinmarket communicates with the users, why would they do that if they were scammers?

[zneww]

is coinmarket scam??

I don't think so.
coinmarket communicates with the users, why would they do that if they were scammers?

exactly. keep dumping BTC in, we are here. You just can't have it.

[saykor]

They DO state that they are taking on new staff AND reprogramming the whole thing.

This makes me thing 24 hours was a massively low estimate, and they just couldn't get the work done. How many I.T. projects don't come in late? ..answer is, almost all of them, especially those with 0 fault requirements.

You hear what you say? Good development not need to shutdown the live site. They not have a test environment and when the new code is ready and tested just will update to the live server? Of course it is possible to stop the site for a while but not so long as you try to say.