CoinMarket.io | New, self-moderated support and news thread.

[jlynch2000]

BTC withdrawal still pending from Feb 24th.  Please help.  user id: jlynch2000

[magicbuttons]

On 19 February 2014 at 17:32, I tried to make a withdrawal of 1362685 DOGE.

I received the confirmation email and clicked on the confirmation link. My withdrawal was then confirmed, but was not allocated a transaction ID. The coins were not sent, and the DOGE wallet was removed from coinmarket.io shortly afterwards.

On 24 February 2014 at 01:50, coinmarket.io posted on this thread:

Doge wallet should be back by the end of tomorrow.

Seven days later, it is not back, and I have heard nothing further from coinmarket.io.

On 27 February 2014 at 04:41, @CoinMarketio tweeted that "Withdrawals that failed without an txid being provided (some 20 of them) will be processed manually - in the next 8 hours, probably faster": https://twitter.com/CoinMarketio/status/439017538996146176
104 hours later, my withdrawal has not been processed, manually or otherwise, and I have heard nothing further from coinmarket.io.

I can see from dogechain that the coins are still at the coinmarket address to which I deposited them:
http://dogechain.info/address/DMugxPsYi6d1Rh5EURMojraP2GHsTTbjR3
...and not in my own wallet, where they should be:
http://dogechain.info/address/DK6X3t77BhxQojv3v5cvvHMgd2PXyeYUh3

This has already cost me a considerable amount in trading opportunity. Coinmarket, provide an update please.

Two weeks after my withdrawal request, I am still being ignored.

And still nothing...

[atomjuice77]

Reddcoin is not working!..I still have 236 000 red stuck there since Feb 24 pending..thet were sent to your wallet Rhnybu5xzPRu7jNrEHg11UehVkNVkTm5ep
You have unconfirmed deposit(s)...

Tue Feb 25 2014 18:09:26  236846 RDD  pending

Transaction id: bb879a4be87dc34b93f5d3c2c96478fa2dc41a26462924b0d659a24fb49017f5

please clean this up...this should not have taken you 3 weeks to deal with if you guys are even half legit!!

[atomjuice77]

I could have created an exchange and a new coin in the time its taken you guys to deal with this...why the stalling??

[dygus]

wow somebody pump the price to 14 latoshi. He spend about 0.5 LTC, someone big is investing in bee coin

[ywwen]

CoinMarket.io

Hello everyone. CoinMarket.io is alive and kicking, we have now been in business since 18. Jan 2014.
Seeing that our first thread is getting quite heavy to read and crowded with support requests,
discussion and coin suggestions, we are making a new thread and closing the old one.
Development is ongoing and moving ahead at a steady phase. The team now consists of 3 members and we're hiring additional people.


Overall, we had a very good launch and we feel the community has been supportive and understanding.
In addition, we would like to thank our users for trusting and helping us develop our service.
Volume (4750 BTC in 3 weeks) has been amazing for a new exchange and the system has held up very good for its maturity and development.
Considering that we are handling 5-10 times the volume we expected in the timeframe, we are doing pretty damn well.


Please keep in mind that this is a raw, untested version of the software.
Anything can happen, so use it at your own risk.
Ofcourse we are doing our best to fix bugs quickly and improve the exchange,
but no guarantees of reliability or correctness are provided by CoinMarket.io
As always, if anything happens, we will pause trading and take site the offline for as long as needed,
to provide the best possible service and maintain our integrity in the long term.

Our software is configured to crash (stop execution) on any unexpected condition. This is for your own protection.
Any downtime shorter than 5 minutes should NOT generate a post on this thread.


CoinMarket.io will bring every feature that you expect from a professional exchange. We will have unseen innovations aswell.
Some spoilers: websockes-based realtime interface, live chat (trollbox), graphs with options,
trade APIs and unseen security features such as opt-in 3-factor authentication (three factors, not two).

APIs are under development and we have started working with other sites in the community.
The following sites are using our APIs to get the data:
coinwarz.com (working)
coinmarketcap.com (working)
cryptocoincharts.info (in progress)


We aim to provide a service that is fast, reliable and trustworthy.

These guidelines are for our users benefit primarily, but they help us lighten the load on support also.
Time that is much more valuable spent on development...


The account:
Use a real email address from a well-known and tested provider. Gmail works flawless.
Use a strong and unique password.
Check that good old spam and trash folders for missing email.
Even the best password in the world isn’t secure if you have a infected device.


A transaction:
When experiencing delays with deposits to the exchange, check your wallet and make sure you have enough confirms.
0/unconfirmed means that the blockchain does not have the transaction.
In that case, it is never an issue on our side and always an issue on your side.
Always double check the deposit/withdrawal address.
If your account has problems getting our email, dont use it (create a new one, we can manually confirm your withdraw requests).
As we are still BETA, please do not store your life savings at our site. We are not a bank.
Do not panic if something goes wrong. We do not want to steal anything.
Transactions can on rare occasions get stuck - we have always sorted them out manually per request. This thread will help with this.


The site:
Our Terms of Service
Should you come across anything strange, unsecure or bugged - we want to hear from you.
We have a small but very dedicated staff that will help you. We are expanding the team.
The software is in a beta stage (provided on a as-is/best-effort basis) and the only way that it can be perfected is public testing at this point.
Take note of time, username, incident or screenshots and provide as much detail as possible if something unexpected happens.


This thread:
DONT post coin suggestions here. They will be deleted on first sight.
This is a self-moderated support thread. All resolved support requests and offtopic will be deleted.
Try to be constructive and polite towards everyone - we want a friendly atmosphere.


Follow us on https://twitter.com/CoinMarketio
https://CoinMarket.io

Check our IRC channel:
#coinmarket @ irc.freenode.org

[ywwen]

please help me to check my stuck USDE withdrawals:

Click this following link to confirm your 2000000 USDE withdrawal to GT7DSVc8nSbnT8sjqPAtgvURT5FL3NGzfZ

2014-03-09
username: YWWEN

thank you

[Spartan10]

nick SpartaN 'm waiting for withdraw USDE.

[Snotty]

Fix withdraws uSDe

it has been fixed already (USDe wallet has been updated). I've just checked myself - both deposit and withdraw work fine

it doesn't affect old transaction with no ID. the only we can do is to wait for manual processing

How does that change anything for people who withdrawn before update?

[kingyfjeen]

CoinMarket.io

 help me,   withdrawal but not succeed, many days

my username is: kingyf

Fri Mar 07 2014 09:53:58   1.65380002   BTC      confirmed

withdrawal but not succeed, many days

please help me, thanks

[ROBERTO]

For coinmarket.io, i have PM you for my problem but no reply!!!

I proceed a KDC withdraw, i see withdraw confirmed but they never arrived!!!

Fri Mar 07 2014 23:16:32   227.10111855   KDC   173.245.49.170   confirmed

Transaction id: 709c0410bf1da91d7c02dbe56746db485e6824d70e10357b722c574485d499b7

Can find a issue!!

Thanks

[p0peji]

Fix withdraws uSDe

it has been fixed already (USDe wallet has been updated). I've just checked myself - both deposit and withdraw work fine

it doesn't affect old transaction with no ID. the only we can do is to wait for manual processing

How does that change anything for people who withdrawn before update?

They are still on the wrong chain

[dygus]

Where are my f... coins


Timestamp   Amount   Coin   Requester IP   Status
Sat Mar 08 2014 04:56:16   253383.05762308   USDE   confirmed
Transaction id: 3997371a4ba1ea559af3819b8c8712140e5f2d10887e50fe7c4d5e614dd9f2d8

[sobaka007]

Fix withdraws uSDe

it has been fixed already (USDe wallet has been updated). I've just checked myself - both deposit and withdraw work fine

it doesn't affect old transaction with no ID. the only we can do is to wait for manual processing

How does that change anything for people who withdrawn before update?

it doesn't.

transactions without Id and transactions sent from old wallet are 'lost'; they need manual processing

but if you are smart enough (to test withdrawal with a tiny amount) and still keep your USDe - you can withdraw it with no issues now

[Franky2010]

Please for confirmation my deposit. Thank you! (idahosk)

[Hoplita10]

nick SpartaN

transaction withdraw

Mon Mar 10 2014 01:24:26   389137.08794457   USDE   ,,,,,,,,,,,,,,,,,,   confirmed



waiting plz manual withdraw this.

[ontopicplease]

Fix withdraws uSDe

it has been fixed already (USDe wallet has been updated). I've just checked myself - both deposit and withdraw work fine

it doesn't affect old transaction with no ID. the only we can do is to wait for manual processing

I dont have usde wallet anymo0re, withdraw a lot of usde yesterday, they never arrived

[ontopicplease]

I can confirm that REDD deposits and withdraws are working again, good job on that (I tested with a small amount). The only thing is that I still have 1 pending deposit that was send before they updated the wallets. So please fix this guys! The "old" wallet on Coinmarket I send my redd to was:

User: low1337
RhEMw8dQ2R3vy3kogCL2QZB2Sd8xyYY41j
TX: 5580af2e0c844a33020a008dc7f640667a23a70a1c4b337a8ad7dd01698da818-000

withdraw a lot of rdd yesterday, they never arrived

[Git_2058]

You guys stupid, they all gone !!!

[fearcoka]

Still waiting on delivery as well