Now, let me tell you my story.
I have ordered a "used" gridseed blade from their website. However, after more than a week(I ordered on 28th May morning EU time) they found out they ran out of used blades. They offered to drop ship a new blade to me. Now the price of blade has dropped to $615(minerEU), while i was paying $749 not including shipment...
And now, i still dont have the tracking number and no reply from the customer support(i emailed since friday afternoon EU time, that is suppose not holiday and enough time for them to reply.)
Now, the story was i ordered a blade on 28th may.
first the system sent me the "tracking number" on 29th may, however, when i checked the status, i saw the parcel was delivered on Jan 2014, so i email their customer support, Jonathan told me that USPS reuse their tracking number, so the info should appear soon(up to 48hrs).
Around 1 day after(29th May), the status has been changed to "pre-shipment". Ok, then i wait for 2 more days because i thought the status wont change in short time.
Until 30th may pm, i emailed their customer service and tell them the status is still "pre-shipment" and ask them to double check what happen. Jonathan replied to me in the afternoon he need to call USPS to check what happened...so i wait
Since 31th May and 1st June is weekend, so i need to wait until 2nd June to have result.....
I emailed him again on 3rd june, because i hear no reply on 2nd june, until 3rd June 6pm EU time, he told me that the reason may be their sales did not post the product. WTF...but ok, so i wait.........
4th June no reply, 5th june emailed in the morning but still no reply...
Until 5th June pm, I have ran out my patient, i want to have an explanation asap because they have delayed me for more than a week! I saw other people on this forum got their device mining and price keep dropping week by week.
I checked their support website and i saw there is a post from another person asking his blade is missing and no reply on his email too. therefore, i replied that message, hoping there is some reply from them.
Finally on 5th June pm, i got the reply from Amanda(not Jonathan who i kept pushing...)
"
Hello,
I am so sorry for the delay. We ran out of used blades so we are actually dropshipping a brand new one to you! We expect to have tracking tomorrow, but are still waiting for an answer.
Thank you for your patience.
Amanda
"
Today is 7th June....However, I did not receive any update today~!
WTF is happening to them.....
Some more I noticed that they removed the post people complain about the shipment on their "support" page. I was replying another guy's post because he also didnt get his shipment and no reply from email, and I dont know what is following up on his case.
The only think i can think of is 1) refund or 2) compensate on some way as at last friday, minerEU is selling brand new blade for $615. they should either match the price or give me refund!!! My order number is 7217
I can call my credit card company to dispute this transaction anytime as i DID NOT receive my order, not even a tracking number as long as i present the email evidence to the bank. Luckily i did not choose to pay by bitcoin after last time being cheated by BFL....
I guess they GAWminer people should give us some explanation on these missing orders.
Normally i would not spent such time in typing these, I have given more than enough patient on them, but after i saw the complain post has been removed, i decided to post here because i am sure my post will not be deleted in here.
yes man something seems not right they ship me a box with everything but the miner i ordered!!! now a day later still no tracking number... i will give them till the end of the day today to send me a tracking number or hopefully it arrives sometime here today soon!!!! Does someone need to start kicking down doors or WAT???
