Betpanda.io | Anonymous Crypto Casino | Welcome Bonus Up to 1BTC

[Wakate]

Has anyone had problems getting back a deposit that didn't pass the KYM (know your money) check? I made a deposit of 200 USDT 4 days ago, it wasn't credited, and in the live chat they told me it didn't pass the check. I received an email asking for an address to return the money to. I sent it, and 4 days have passed since then. In the live chat they say they can't give even an approximate waiting time. This is the first time I've encountered something like this in 10 years, especially since I've already made a deposit from the same address before and it passed the check.

And here is what they answered right now:
"Thank you for contacting us. Unfortunately, it takes a bit longer to return the funds back to your wallet, but please rest assured that your funds are safe and will be refunded to you. Unfortunately, we cannot provide any timeframe as this is handled by another department."

Returning a fund that does not pass KYM should not take days for the fund to be returned.
I don't know why a big casino like Betpanda would have to ignore players having issues with their deposits failing to return the fund as soon as possible. I have been in this kind of shit before and my experience was not as bad as this, I was able to get refund within 24 hours of my complaint.

[monk777]

Has anyone had problems getting back a deposit that didn't pass the KYM (know your money) check? I made a deposit of 200 USDT 4 days ago, it wasn't credited, and in the live chat they told me it didn't pass the check. I received an email asking for an address to return the money to. I sent it, and 4 days have passed since then. In the live chat they say they can't give even an approximate waiting time. This is the first time I've encountered something like this in 10 years, especially since I've already made a deposit from the same address before and it passed the check.

And here is what they answered right now:
"Thank you for contacting us. Unfortunately, it takes a bit longer to return the funds back to your wallet, but please rest assured that your funds are safe and will be refunded to you. Unfortunately, we cannot provide any timeframe as this is handled by another department."

Returning a fund that does not pass KYM should not take days for the fund to be returned.
I don't know why a big casino like Betpanda would have to ignore players having issues with their deposits failing to return the fund as soon as possible. I have been in this kind of shit before and my experience was not as bad as this, I was able to get refund within 24 hours of my complaint.

Well, I am still waiting, it's been a week and no moves from them, this thing can't take more than a day tbh lol

[Yurkov]

And here is what they answered right now:
"Thank you for contacting us. Unfortunately, it takes a bit longer to return the funds back to your wallet, but please rest assured that your funds are safe and will be refunded to you. Unfortunately, we cannot provide any timeframe as this is handled by another department."

Returning a fund that does not pass KYM should not take days for the fund to be returned.
I don't know why a big casino like Betpanda would have to ignore players having issues with their deposits failing to return the fund as soon as possible. I have been in this kind of shit before and my experience was not as bad as this, I was able to get refund within 24 hours of my complaint.

Well, I am still waiting, it's been a week and no moves from them, this thing can't take more than a day tbh lol

It is incredibly frustrating to deal with this, especially from a big platform like Betpanda.

While they claim your funds are safe, stalling without giving a timeframe is a huge red flag. Technically, returning a crypto transaction takes minutes, so delaying it for a week under the guise of "another department" is unacceptable.

This situation proves that KYM is becoming a nightmare. Honestly, it looks like KYM will cause way more issues for regular players than KYC ever did, as exchanges and casinos now flag randomly clean addresses.