SpectroCoin_support (OP)
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January 06, 2018, 06:40:02 PM |
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@SpectroCoin_support: We made a deposit (10K €) last week which was confirmed tuesday morning. Since then nothing happened because you wanted a "proof of payment" and skype call. We send you the proof twice and added you via skype. We still have no answer and our money is "on hold". We mailed you and used the contact formular - nothing. Could you pls help to get this solved?
We have sent you a PM.
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SpectroCoin_support (OP)
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January 06, 2018, 06:40:32 PM |
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Spectrocoin cards are currently blocked as well in EU?
If not, could I get a vouch code pls? Thanks!
Hi, our card service is temporarily stopped since our card provider suspended their card service. However, we are finalizing the deal with another provider and our card solution will be offered soon. Current SpectroCoin cardholders will receive new cards free of charge. Virtual Cards are blocked also ? It applies to all SpectroCoin debit cards.
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| 30+ currencies, bank wires, credit cards supported |
| Cryptocurrency Exchange | Prepaid Card |
| Blockchain Wallet | Payment Processor |
| Amazon Vouchers | Mobile top-ups |
| 24/7 Support | Available worldwide |
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don.ton
Newbie
Offline
Activity: 21
Merit: 0
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January 06, 2018, 06:48:34 PM |
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Spectrocoin cards are currently blocked as well in EU?
If not, could I get a vouch code pls? Thanks!
Hi, our card service is temporarily stopped since our card provider suspended their card service. However, we are finalizing the deal with another provider and our card solution will be offered soon. Current SpectroCoin cardholders will receive new cards free of charge. Virtual Cards are blocked also ? It applies to all SpectroCoin debit cards. Is there any estimated starting time for the new cards ? It would be good to know how much time we have to wait.
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kludzins
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January 08, 2018, 03:34:19 PM |
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Spectrocoin cards are currently blocked as well in EU?
If not, could I get a vouch code pls? Thanks!
Hi, our card service is temporarily stopped since our card provider suspended their card service. However, we are finalizing the deal with another provider and our card solution will be offered soon. Current SpectroCoin cardholders will receive new cards free of charge. Virtual Cards are blocked also ? It applies to all SpectroCoin debit cards. How about failed ATM cashouts (when money was taken from account but ATM didn't give it) ?? Do I will get al my money back despite all these WaveCrest problems with VISA?
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SpectroCoin_support (OP)
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January 08, 2018, 07:54:27 PM |
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Spectrocoin cards are currently blocked as well in EU?
If not, could I get a vouch code pls? Thanks!
Hi, our card service is temporarily stopped since our card provider suspended their card service. However, we are finalizing the deal with another provider and our card solution will be offered soon. Current SpectroCoin cardholders will receive new cards free of charge. Virtual Cards are blocked also ? It applies to all SpectroCoin debit cards. How about failed ATM cashouts (when money was taken from account but ATM didn't give it) ?? Do I will get al my money back despite all these WaveCrest problems with VISA? Hi, please PM us your SpectroCoin email address.
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| 30+ currencies, bank wires, credit cards supported |
| Cryptocurrency Exchange | Prepaid Card |
| Blockchain Wallet | Payment Processor |
| Amazon Vouchers | Mobile top-ups |
| 24/7 Support | Available worldwide |
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SpectroCoin_support (OP)
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January 08, 2018, 07:55:23 PM |
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Spectrocoin cards are currently blocked as well in EU?
If not, could I get a vouch code pls? Thanks!
Hi, our card service is temporarily stopped since our card provider suspended their card service. However, we are finalizing the deal with another provider and our card solution will be offered soon. Current SpectroCoin cardholders will receive new cards free of charge. Virtual Cards are blocked also ? It applies to all SpectroCoin debit cards. Is there any estimated starting time for the new cards ? It would be good to know how much time we have to wait. Hi, we are hoping to launch them within this quarter.
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| 30+ currencies, bank wires, credit cards supported |
| Cryptocurrency Exchange | Prepaid Card |
| Blockchain Wallet | Payment Processor |
| Amazon Vouchers | Mobile top-ups |
| 24/7 Support | Available worldwide |
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Sine Nomine
Newbie
Offline
Activity: 25
Merit: 0
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January 09, 2018, 01:32:21 AM |
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Is your staff overloaded at the moment? I noticed the time for verification went up from 48h (6d) to 80h (10d), still waiting.
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SpectroCoin_support (OP)
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January 10, 2018, 01:48:01 PM |
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Is your staff overloaded at the moment? I noticed the time for verification went up from 48h (6d) to 80h (10d), still waiting.
Hi, yes, we are, but we are actively looking for people to join us to meet the growing customer demand.
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| 30+ currencies, bank wires, credit cards supported |
| Cryptocurrency Exchange | Prepaid Card |
| Blockchain Wallet | Payment Processor |
| Amazon Vouchers | Mobile top-ups |
| 24/7 Support | Available worldwide |
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minotawr
Newbie
Offline
Activity: 22
Merit: 2
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January 11, 2018, 03:42:04 PM Last edit: January 11, 2018, 03:58:01 PM by minotawr |
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I have sent 5000 EUR by SEPA, more then a week ago, it a was third-party transaction. They have required a sender documents (id card and bank ivoice), sent this too. And no answer since then, live support just ignoring me telling than nothing he can do about this situation. I'm just asking to return money to sender bank account. I have tried to contact them by telephone number, no answer.. Not from Uk one, neither the Lithuanian one. Today i have visited their office: UAB Spectro Finance Vilniaus g. 31 Vilnius LT-01402 Lithuania And guess what, there is no such company there, i have asked the security guard, hes never heard about spectrocoin.
I would contact the police, if i won't receive money back by tomorrow.
Order 437198
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SpectroCoin_support (OP)
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January 11, 2018, 05:22:09 PM |
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I have sent 5000 EUR by SEPA, more then a week ago, it a was third-party transaction. They have required a sender documents (id card and bank ivoice), sent this too. And no answer since then, live support just ignoring me telling than nothing he can do about this situation. I'm just asking to return money to sender bank account. I have tried to contact them by telephone number, no answer.. Not from Uk one, neither the Lithuanian one. Today i have visited their office: UAB Spectro Finance Vilniaus g. 31 Vilnius LT-01402 Lithuania And guess what, there is no such company there, i have asked the security guard, hes never heard about spectrocoin.
I would contact the police, if i won't receive money back by tomorrow.
Order 437198
Hi, the money was returned to the original (3rd party) account. You should receive it tomorrow.
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| 30+ currencies, bank wires, credit cards supported |
| Cryptocurrency Exchange | Prepaid Card |
| Blockchain Wallet | Payment Processor |
| Amazon Vouchers | Mobile top-ups |
| 24/7 Support | Available worldwide |
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minotawr
Newbie
Offline
Activity: 22
Merit: 2
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January 12, 2018, 11:04:15 AM |
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I have sent 5000 EUR by SEPA, more then a week ago, it a was third-party transaction. They have required a sender documents (id card and bank ivoice), sent this too. And no answer since then, live support just ignoring me telling than nothing he can do about this situation. I'm just asking to return money to sender bank account. I have tried to contact them by telephone number, no answer.. Not from Uk one, neither the Lithuanian one. Today i have visited their office: UAB Spectro Finance Vilniaus g. 31 Vilnius LT-01402 Lithuania And guess what, there is no such company there, i have asked the security guard, hes never heard about spectrocoin.
I would contact the police, if i won't receive money back by tomorrow.
Order 437198
Hi, the money was returned to the original (3rd party) account. You should receive it tomorrow. refund received
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JazzyJeff
Newbie
Offline
Activity: 94
Merit: 0
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January 13, 2018, 05:18:07 AM |
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Hi! If this is still available I would like to receive a voucher for an EUR plastic card. Thank you in advance, JM Hi, our card service is temporarily stopped since our card provider suspended their card service. However, we are finalizing the deal with another provider and our card solution will be offered soon. Current SpectroCoin cardholders will receive new cards free of charge. Ok thnx, i'll just have to wait untill you have a new card provider. Thnx
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dm2g
Newbie
Offline
Activity: 6
Merit: 0
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January 15, 2018, 06:32:37 PM |
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I have sent 21/12/2017 € 1050 SEPA bank transfer to Spectrocoin. Even today I wait for the deposit in my account. I have contacted assistance several times, sent documents but they are ignoring me. I want the money to be credited to my account right away or I want my money back. I'm about to contact the police and mount an anti-scam campaign for Spectrocoin. My order: 413606
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SpectroCoin_support (OP)
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January 16, 2018, 08:50:51 PM |
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I have sent 21/12/2017 € 1050 SEPA bank transfer to Spectrocoin. Even today I wait for the deposit in my account. I have contacted assistance several times, sent documents but they are ignoring me. I want the money to be credited to my account right away or I want my money back. I'm about to contact the police and mount an anti-scam campaign for Spectrocoin. My order: 413606 Hi, your deposit was credited.
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| 30+ currencies, bank wires, credit cards supported |
| Cryptocurrency Exchange | Prepaid Card |
| Blockchain Wallet | Payment Processor |
| Amazon Vouchers | Mobile top-ups |
| 24/7 Support | Available worldwide |
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hackazer
Full Member
Offline
Activity: 234
Merit: 100
Dont be a Shi!
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January 17, 2018, 09:09:40 AM |
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I have sent 21/12/2017 € 1050 SEPA bank transfer to Spectrocoin. Even today I wait for the deposit in my account. I have contacted assistance several times, sent documents but they are ignoring me. I want the money to be credited to my account right away or I want my money back. I'm about to contact the police and mount an anti-scam campaign for Spectrocoin. My order: 413606 Hi, your deposit was credited. So how's the things with your card virtual / plastic ? If it's available for order, i reside outside of SEPA region, so is it available for me ?
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SpectroCoin_support (OP)
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January 17, 2018, 07:09:02 PM |
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I have sent 21/12/2017 € 1050 SEPA bank transfer to Spectrocoin. Even today I wait for the deposit in my account. I have contacted assistance several times, sent documents but they are ignoring me. I want the money to be credited to my account right away or I want my money back. I'm about to contact the police and mount an anti-scam campaign for Spectrocoin. My order: 413606 Hi, your deposit was credited. So how's the things with your card virtual / plastic ? If it's available for order, i reside outside of SEPA region, so is it available for me ? Hi, yes, it will be available in most countries worldwide and we are hoping to launch them in the first quarter of this year. More information you can find here: https://blog.bankera.com/2018/01/07/new-bankera-cards-have-already-arrived/
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| 30+ currencies, bank wires, credit cards supported |
| Cryptocurrency Exchange | Prepaid Card |
| Blockchain Wallet | Payment Processor |
| Amazon Vouchers | Mobile top-ups |
| 24/7 Support | Available worldwide |
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Pab
Legendary
Offline
Activity: 1862
Merit: 1012
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January 18, 2018, 03:17:12 AM |
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Is your staff overloaded at the moment? I noticed the time for verification went up from 48h (6d) to 80h (10d), still waiting.
Hi, yes, we are, but we are actively looking for people to join us to meet the growing customer demand. Why you dont use Jumlo for verification.Skrill,Nteller,EcoPayz,Bittrex etc ,all of them are using Jumlo Jumlo is very precise with verification
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smokeface
Newbie
Offline
Activity: 9
Merit: 0
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January 18, 2018, 06:36:51 AM |
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i was old user in cambist eu and spectrocoin from the first day, any way i got in my acc 1k euros back in 24h try to witdrawal and i see my account is not verified any more ;o i was chocked , i dont recommend use spectrocoin any more ....
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Aegean Skipper
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January 18, 2018, 05:23:42 PM |
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In the future, when the prepaid cards are active again, does the order of the cards has some cost? If it has, can we pay with spectrocoin for it?
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