Mr Elastic Band,
we promise the refund, and we will do it. your public comments does not speed up the refund process.

With respect to casing design, that only takes approx. 3 days, the inclusion of space for PSUs has been passed on and acknowledged, and is being considered. Such design does obviously affect shipping costs that are dictated by dimensional sizing and weight, but you will need to source PSUs your side. This is not an oversight on our part, but the regulations for importing products with power supplies varies significantly country to country to the extent by which entry of electronic goods that have not met the prior approval of specific countries. If you have been on this forum long enough you would be well aware of the complications and denial that some have experienced, as such we will not provide an internal PSU so as not to limit access to those customers. Keep it simple and ensure everyone has a fair chance of receiving their items. Power supplies are easily available internally anyway. It worked well for Jupiter so we're sticking to that.

Bitmain Tech has not yet received the package we sent to you that is over $26,000 USD in value.  We will assess the situation after we receive the package in original resale-able condition.

According to the UPS, they attempted to communicate with you regarding the disposition of your attempted import for the commercial purposes, but you were not able to provide your Country's Customs the required materials by law and you did not provide UPS an option to return it to the sender.

The package is still exportable at this point with your instructions to the UPS and we don't have full control over the item.

Bitmain is in contact with the UPS to expedite the return, Please indicate to UPS that you are abandoning the package and with the the package to be return to the sender.

Any questions, please don't hesitate to contact us.

Requirements for a Refund

Must have a Return Merchandise Authorization (RMA) before returning the item.

Every item will be sold as no refund, however, in a situation where Bitmain deemed appropriate, Bitmain will issue the RMA.

Bitmain will refund your method of payment or replace your item after Bitmain receives the original item.

If there’s an error on Bitmain's part related to your order, Bitmain will issue a refund or credit for your order and any applicable shipping charges.

No refund will be issued in a case where the merchandise was delayed, held, seized or confiscated by the customs.  

It is the customer's responsibility to have the proper import license, Registered VAT# and pays duty tax where applicable and any other documentations required to complete the commercial import into your country, if you are importing merchandise for resell/redistribution.

Many countries now days offer per-clearance program to the Chinese Exporters before the merchandise leaves China, it is the customer's responsibility to meet necessary requirements to import the merchandise into customer's country.  Items rejected by the respective country's customs due to the customer not having the proper VAT Registration or tax/duty deferment/exemption, legal business registration or exceeded the customer's personal exemptions are not eligible for refund.

If the items were held in China during the per-clearance process, Bitmain may issue the partial refund minus the shipping fee, customs brokerage fee and depreciated value since the time of the purchase but after the items were returned to Bitmain in original resell-able condition.  Bitmain reserves the right to refuse refund in any customs related incidents.

If the bitcoin miner products were to be returned to China, Bitmain will offer an option to have your returned or rejected bitcoin miners hosted in the data center for a fee.

It is the customer's responsibility to pay any fees associated with the return shipping to Bitmain and Import Tax as well as the customs brokerage fees.


sent to me via PM

Bitmain, any update on this refund? It has been over 6 hours, more like 18hours and no funds have hit the address.

communication is your downfall.

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just to keep this public.

here is bitmain fast response

They are switching off your machines in Stockholm and starting up equivalent machines in Reykjavik

elasticband_2   0.000 GH/s   10,812k (99.78%)   23552 / 45568 / 0   0:09:16   


elasticband_3   0.000 GH/s   10,876k (99.81%)   20992 / 28160 / 0   0:09:06

Your numbers are off, so don't exaggerate.

My November Jupes use 875W each and hash at about 675 GH.

My Ants use ~380W each and hash at about 190GH, so the power usage differential is not as bad as you made it out to be.

There is no way 3 Ants use 1500W unless you have a really crappy power supply. They use more like 1200W at the wall.

Ants use about 2W/GH at the wall. November Jupiters use about 1.3W/GH at the wall.

So antminers are 2.2 btc at the moment for 200 gh/s.... than 9 btc for 610 gh/s only for the brandname knc? Kinda over priced i would say.

Anyway i offer 6.2 btc incl shipment to NL for the 610 gh/s.