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[Cloudbet]

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[Coach0909]

Cloudbet you're refusing to communicate and you locked my funds (~600 euros at this btc price)

Written everything here: https://bitcointalk.org/index.php?topic=5228999.0

To this day 4 months after I started the above topic and tried to communicate with you, I've got 0 response and proof that I violated any of the terms. You froze my account after Tyson Fury vs Deontay Wilder bet which is most mainstream bet in history and you took my entire winnings.

Not cool.

Start acting professionally, do the right thing and return me back my funds.

[Bitcoin_Arena]

Cloudbet you're refusing to communicate and you locked my funds (~600 euros at this btc price)

Written everything here: https://bitcointalk.org/index.php?topic=5228999.0

To this day 4 months after I started the above topic and tried to communicate with you, I've got 0 response and proof that I violated any of the terms. You froze my account after Tyson Fury vs Deontay Wilder bet which is most mainstream bet in history and you took my entire winnings.

Not cool.

Start acting professionally, do the right thing and return me back my funds.

They replied to your accusation and it's pretty clear what they said in there; https://bitcointalk.org/index.php?topic=5228999.msg53933923#msg53933923
Honestly I don't think you will be receiving any more refund from them. Read the reply again.

[Coach0909]

Cloudbet you're refusing to communicate and you locked my funds (~600 euros at this btc price)

Written everything here: https://bitcointalk.org/index.php?topic=5228999.0

To this day 4 months after I started the above topic and tried to communicate with you, I've got 0 response and proof that I violated any of the terms. You froze my account after Tyson Fury vs Deontay Wilder bet which is most mainstream bet in history and you took my entire winnings.

Not cool.

Start acting professionally, do the right thing and return me back my funds.

They replied to your accusation and it's pretty clear what they said in there; https://bitcointalk.org/index.php?topic=5228999.msg53933923#msg53933923
Honestly I don't think you will be receiving any more refund from them. Read the reply again.

They provide 0 proofs for accusations to me and locked my account and are now refusing to communicate. Is this a fair and professional reply to you?

Question for the win: Why do they allow me to deposit money and place a bet on Deontay Wilder vs Tyson Fury and insta-lock my account when I win with all these accusations that don't hold the water?

[jostorres]

Cloudbet you're refusing to communicate and you locked my funds (~600 euros at this btc price)

Written everything here: https://bitcointalk.org/index.php?topic=5228999.0

To this day 4 months after I started the above topic and tried to communicate with you, I've got 0 response and proof that I violated any of the terms. You froze my account after Tyson Fury vs Deontay Wilder bet which is most mainstream bet in history and you took my entire winnings.

Not cool.

Start acting professionally, do the right thing and return me back my funds.

They replied to your accusation and it's pretty clear what they said in there; https://bitcointalk.org/index.php?topic=5228999.msg53933923#msg53933923
Honestly I don't think you will be receiving any more refund from them. Read the reply again.

They provide 0 proofs for accusations to me and locked my account and are now refusing to communicate. Is this a fair and professional reply to you?

Question for the win: Why do they allow me to deposit money and place a bet on Deontay Wilder vs Tyson Fury and insta-lock my account when I win with all these accusations that don't hold the water?

Honestly, it also doesn't make sense to continue this discussion from here as well, there is already an accusation topic made about it. If they ignored you all together I would have understand talking about it here but at the end of the day they are not ignoring you and already gave a response at that page.

If you still have a trouble with it there are couple of things you can do, one of them is put a negative trust on them, tell people what you have gone through, the other one is reach out to wherever they got the license from, another is reach out to askgamblers, another is getting a lawyer and prepare a lawsuit. As you can see if you trust that you are right, there are a million things you can do to get that money back, however know that if you are wrong and if they are right you will be spending time and money for nothing in return.

[tranthidung]

They provide 0 proofs for accusations to me and locked my account and are now refusing to communicate. Is this a fair and professional reply to you?

They replied to you 4 times:
https://bitcointalk.org/index.php?topic=5228999.msg53933923#msg53933923
https://bitcointalk.org/index.php?topic=5228999.msg53947639#msg53947639
https://bitcointalk.org/index.php?topic=5228999.msg53961101#msg53961101
https://bitcointalk.org/index.php?topic=5228999.msg54038813#msg54038813

Question for the win: Why do they allow me to deposit money and place a bet on Deontay Wilder vs Tyson Fury and insta-lock my account when I win with all these accusations that don't hold the water?

Maybe after they found 2 accounts have same bet style on same event, not only because of IP address issue.

[Cloudbet]

Hi all,

Cloudbet truly appreciates your support on the matter.

As you may have seen the previous threads/comments, the player has been communicated to by our team several times and the final resolution has also been discussed between the player and our team.  

Cloudbet you're refusing to communicate and you locked my funds (~600 euros at this btc price)

Written everything here: https://bitcointalk.org/index.php?topic=5228999.0

To this day 4 months after I started the above topic and tried to communicate with you, I've got 0 response and proof that I violated any of the terms. You froze my account after Tyson Fury vs Deontay Wilder bet which is most mainstream bet in history and you took my entire winnings.

Not cool.

Start acting professionally, do the right thing and return me back my funds.

Cloudbet has taken time to communicate on this issue, and how this was in breach of our terms and conditions.

[Coach0909]

They provide 0 proofs for accusations to me and locked my account and are now refusing to communicate. Is this a fair and professional reply to you?

They replied to you 4 times:
https://bitcointalk.org/index.php?topic=5228999.msg53933923#msg53933923
https://bitcointalk.org/index.php?topic=5228999.msg53947639#msg53947639
https://bitcointalk.org/index.php?topic=5228999.msg53961101#msg53961101
https://bitcointalk.org/index.php?topic=5228999.msg54038813#msg54038813

Question for the win: Why do they allow me to deposit money and place a bet on Deontay Wilder vs Tyson Fury and insta-lock my account when I win with all these accusations that don't hold the water?

Maybe after they found 2 accounts have same bet style on same event, not only because of IP address issue.

These are generic replies without any proof as I said multiple times. Cloudbet refused to talk with more details and offer any proof even when I contacted them privately, so that is why I'm writing here.

Millions of people placed bets on Wilder vs Fury. It was a 50-50 match up by most of the bookies and limits were sky high.

Ban the other account/s they are suspecting on same style betting since my account is KYC verified and I'm obviously not faking anything. They stole money from me and are now lying to everyone.

600-700 euros (0.08 BTC) is a lot money to me and I will not stop posting until I get my money back.

So many questions from @Cloudbet are left unanswered and they are unwilling to admit their mistake.

TLDR: for everyone new tuning in: They let me deposit money and bet on Tyson Fury vs Deontay Wilder and after I won they froze my account with allegations of multi account usage.  

[Cloudbet]

They provide 0 proofs for accusations to me and locked my account and are now refusing to communicate. Is this a fair and professional reply to you?

They replied to you 4 times:
https://bitcointalk.org/index.php?topic=5228999.msg53933923#msg53933923
https://bitcointalk.org/index.php?topic=5228999.msg53947639#msg53947639
https://bitcointalk.org/index.php?topic=5228999.msg53961101#msg53961101
https://bitcointalk.org/index.php?topic=5228999.msg54038813#msg54038813

Question for the win: Why do they allow me to deposit money and place a bet on Deontay Wilder vs Tyson Fury and insta-lock my account when I win with all these accusations that don't hold the water?

Maybe after they found 2 accounts have same bet style on same event, not only because of IP address issue.

These are generic replies without any proof as I said multiple times. Cloudbet refused to talk with more details and offer any proof even when I contacted them privately, so that is why I'm writing here.

Millions of people placed bets on Wilder vs Fury. It was a 50-50 match up by most of the bookies and limits were sky high.

Ban the other account/s they are suspecting on same style betting since my account is KYC verified and I'm obviously not faking anything. They stole money from me and are now lying to everyone.

600-700 euros (0.08 BTC) is a lot money to me and I will not stop posting until I get my money back.

So many questions from @Cloudbet are left unanswered and they are unwilling to admit their mistake.

TLDR: for everyone new tuning in: They let me deposit money and bet on Tyson Fury vs Deontay Wilder and after I won they froze my account with allegations of multi account usage.  

Hi, Coach0909

I am sorry that you are not satisfied with our actions, we have not refused to speak with you on any occasion. Our position on this was clear and has not changed since our post dated 29th February 2020. https://bitcointalk.org/index.php?topic=5228999.msg53933923#msg53933923

You have exhausted our complaints procedure. I understand and respect that you do not wish to accept our decision, which was taken following a detailed investigation into your account and linked accounts. Details of such we can not divulge on a public forum, to do so would expose certain fraud detection tools allowing users to potentially circumvent the system.

At Cloudbet we want to deliver an exceptional experience to our players, from lightning-fast bets, best odds and a wide variety of markets to a healthy list of Casino games. We do not wish to aggravate or cause unnecessary stress which takes the fun away from playing. That said, our terms of service are in place to protect the site and if found to be in breach of the terms we must act in accordance with the terms. You were found to have breached these terms, as such, we have acted and provided you with an explanation behind the reason to close the duplicate accounts and freeze unlawfully accumulated funds.

At this point, as much as we do not wish to go down this path, we will need to refer you to Curacao gaming as there are no further details we can discuss relating to your case. We will, of course, liaise closely and provide supporting evidence to them to back up our decision.

Warm regards,
Steve
Head of Customer Service

[RealMalatesta]

The thing is, you can keep writing here all the time and try to get something from it, but at the same time we are talking about cloudbet and I do not really think that they would really change their position that easily. There has been times when there was a talk about 300 bitcoin or so and there was a lot of confusion on why would cloudbet do something like that and there was red flags everywhere and people complained, however in the end cloudbet paid that person back and got all the allegations back from them as a decent place.

So, I can't say that cloudbet is right or cloudbet is wrong but you might be on the right track, if you create enough awareness and actually think you are 100% right and never did multi account ever! that means you could maybe get more attention.

[nexus48]

Hey there, I just want to ask what is wrong with my deposit, support is not replying the whole day.

Is this site a scam?

[ralle14]

Hey there, I just want to ask what is wrong with my deposit, support is not replying the whole day.

Is this site a scam?

I doubt Cloudbet would risk the reputation they've built just for a deposit issue. FWIW my deposit today was credited right away after a confirmation.

Are you using altcoins to deposit or just Bitcoin? Just wait, maybe their supports are inactive during the weekends.

Sadly one of my beloved gambling sites is now associated with something negative. Over the last 5-10 pages people are only complaining about services issues and not sharing anything positive. Sad to read that... Good luck Cloudbet. Wish your forum competitions comes back.

It's normal for gambling sites to receive complaints since it's one way to get their attention if your problem doesn't get solved with live support. There's still some good posts here but it's quickly overshadow by most of the complaints.

[bakasabo]

Sadly one of my beloved gambling sites is now associated with something negative. Over the last 5-10 pages people are only complaining about services issues and not sharing anything positive. Sad to read that... Good luck Cloudbet. Wish your forum competitions comes back.

[nexus48]

Hey there, I just want to ask what is wrong with my deposit, support is not replying the whole day.

Is this site a scam?

I doubt Cloudbet would risk the reputation they've built just for a deposit issue. FWIW my deposit today was credited right away after a confirmation.

Are you using altcoins to deposit or just Bitcoin?

I deposited in ETH and I have over 600+ confirmations, I checked the address and there is no issue with that. I tried again with the smaller amount and it was credited.

And support is not relpying on my emails. I never had an issue with this site before. I hope someone will answer.

But like this looks on the scam.

[JeromeTash]

I deposited in ETH and I have over 600+ confirmations, I checked the address and there is no issue with that. I tried again with the smaller amount and it was credited.

And support is not relpying on my emails. I never had an issue with this site before. I hope someone will answer.

But like this looks on the scam.

Don't conclude that it's scam even before support responds to you. It could have just been a technical glitch. Support seems to be slow on weekends and unfortunately the one person who could quickly help get your issue resolved seems to also be offline on weekends, however, I would encourage you to PM them anyway: Cloudbet so that they can resolve you issue as soon as they see your message.

[nexus48]

I deposited in ETH and I have over 600+ confirmations, I checked the address and there is no issue with that. I tried again with the smaller amount and it was credited.

And support is not relpying on my emails. I never had an issue with this site before. I hope someone will answer.

But like this looks on the scam.

Don't conclude that it's scam even before support responds to you. It could have just been a technical glitch. Support seems to be slow on weekends and unfortunately the one person who could quickly help get your issue resolved seems to also be offline on weekends, however, I would encourage you to PM them anyway: Cloudbet so that they can resolve you issue as soon as they see your message.

Thank you for your advice.

The problem is solved now, they had some delay issues whatever. I only can say this site was better before. And yeah they need to have faster support and live chat.

[Coach0909]

These are generic replies without any proof as I said multiple times. Cloudbet refused to talk with more details and offer any proof even when I contacted them privately, so that is why I'm writing here.

Millions of people placed bets on Wilder vs Fury. It was a 50-50 match up by most of the bookies and limits were sky high.

Ban the other account/s they are suspecting on same style betting since my account is KYC verified and I'm obviously not faking anything. They stole money from me and are now lying to everyone.

600-700 euros (0.08 BTC) is a lot money to me and I will not stop posting until I get my money back.

So many questions from @Cloudbet are left unanswered and they are unwilling to admit their mistake.

TLDR: for everyone new tuning in: They let me deposit money and bet on Tyson Fury vs Deontay Wilder and after I won they froze my account with allegations of multi account usage.  

Hi, Coach0909

I am sorry that you are not satisfied with our actions, we have not refused to speak with you on any occasion. Our position on this was clear and has not changed since our post dated 29th February 2020. https://bitcointalk.org/index.php?topic=5228999.msg53933923#msg53933923

You have exhausted our complaints procedure. I understand and respect that you do not wish to accept our decision, which was taken following a detailed investigation into your account and linked accounts. Details of such we can not divulge on a public forum, to do so would expose certain fraud detection tools allowing users to potentially circumvent the system.

At Cloudbet we want to deliver an exceptional experience to our players, from lightning-fast bets, best odds and a wide variety of markets to a healthy list of Casino games. We do not wish to aggravate or cause unnecessary stress which takes the fun away from playing. That said, our terms of service are in place to protect the site and if found to be in breach of the terms we must act in accordance with the terms. You were found to have breached these terms, as such, we have acted and provided you with an explanation behind the reason to close the duplicate accounts and freeze unlawfully accumulated funds.

At this point, as much as we do not wish to go down this path, we will need to refer you to Curacao gaming as there are no further details we can discuss relating to your case. We will, of course, liaise closely and provide supporting evidence to them to back up our decision.

Warm regards,
Steve
Head of Customer Service

Dear Cloudbet,

First of all, my request was never that you give me any details on a public forum, but you can discuss an investigation with me privately through mail since I'm a part of it and you basically frozen my money. You refused to do this multiple times.

Secondly, you let me deposit a money and place a bet and locked me out instantly when I won a mainstream bet which is shady as fuck from you.

Thirdly, close every fucking account you think is involved if they are not verified and you detect suspect behavior from them, but don't close mine when I clearly verified I'm a real person playing from a real unique household. I verified to you 8 months ago and if you noticed that someone has been active "all the time from the same IP as me", then you should've banned that account instantly and not punish me later on when I have nothing to do with it.

I asked you multiple times if those accounts which you accused me of are verified, yet you never responded.

• If they are, how did they pass your KYC procedure, where you verify the identity and uniqueness of each player? How, if you "investigated" that there were more accounts with same IP, you didn't instantly ban those accounts and punish them and not me?
  
  You wrote to me that accounts you accused me of where all them time using same IP which is completely impossible and has to be a mistake, but even if it were true, it was your role to punish this behavior as soon as it got noticed and if not then, during KYC procedure, which by the way lasts between 1-2 weeks.
• If they are not verified, then there is no more talking, ban them and freeze their funds right away and warn me that you suspected suspicious activity, until you get some additional information from them to prove you otherwise.
  
  I as a verified player need to be protected.

Locking me out without any notice and in such a dirty way where you let me place a bet and win is completely unprofessional, because had I lost, you would've done same thing on the next deposit when I would've won.

And finally, I already contacted Curacao Gaming, but have yet to get a response after waiting for almost 4 months.

Seriously, anyone who has read my detailed post about this situation can see it clear as day that you violated so many terms in this entire process, that it's incredible that you keep any reputation what so ever. I'm not going to mention all of them, but rudeness, lying and refusing to communicate until I made a post on bitcointalk were just some of them.

Incredibly unprofessional to say the least.

If you have any integrity left, you are going to answer my questions here which I asked more than 10 times already. You keep avoiding them because you know you made a mistake.

[bearexin]

^^This is the problem with casinos, not the problem that is caused by casinos but the problem that casinos have.

It is a very risky business by gamblers, they are already risking their money by putting it into a place they do not know about too well, they are afraid that they may never get their money back, so they are scared of it, let's be honest this place could be legit but there are tons of scam casinos out there, so they are afraid of getting into one of those places. And in case that they gamble, they know that they are playing against the house, they know that by all accounts they should lose their money in the long run because house always wins.

After all of that, if they deposit, and it is legit and they gamble and somehow win, they need to withdraw, that is the last place to be worried about because after withdrawal you are fine, so they get super scared as well. It is really close to impossible to cover all of this by the casino and make sure that people are relax and having fun.

[Cloudbet]

Hi Everyone!

Thanks to all for your comments.


@Coach0909 We have not received any registered complaint through Curacao gaming, they act as an intermediary so if you have sent an email to them it’s very unlikely they will ignore it.


@nexus48 We're sorry for the late reply. I'm glad to hear that the issue has now been resolved. Our technical team will always work at their best to resolve any technical issues that may occur while using our services, and they will be resolved at the earliest matter.
If you could provide your account details via PM, I'd be happy to look into the conversations between you and the CS team to see why you were not replied to.

@bakasabo Thanks for your comments, we certainly don’t like the negative feedback on the thread. Glad to hear you enjoyed the competitions, we’re looking forward to sharing some new forum competitions soon!

To the wider community. Our support is 24/7 the only exception is when agents may be offline for a break. We have Live Chat and Email service around the clock. If none of our agents are available you can leave a message and within 30 mins you’ll receive a reply.
Our CS team helps facilitate the resolution of issues with other Cloudbet departments, which may not be available at all times of the day, so we ask that if you have an existing case raised with our support team to await their response first.

Wishing you all a great weekend.

[Coach0909]

Hi Everyone!

Thanks to all for your comments.


@Coach0909 We have not received any registered complaint through Curacao gaming, they act as an intermediary so if you have sent an email to them it’s very unlikely they will ignore it.


@nexus48 We're sorry for the late reply. I'm glad to hear that the issue has now been resolved. Our technical team will always work at their best to resolve any technical issues that may occur while using our services, and they will be resolved at the earliest matter.
If you could provide your account details via PM, I'd be happy to look into the conversations between you and the CS team to see why you were not replied to.

@bakasabo Thanks for your comments, we certainly don’t like the negative feedback on the thread. Glad to hear you enjoyed the competitions, we’re looking forward to sharing some new forum competitions soon!

To the wider community. Our support is 24/7 the only exception is when agents may be offline for a break. We have Live Chat and Email service around the clock. If none of our agents are available you can leave a message and within 30 mins you’ll receive a reply.
Our CS team helps facilitate the resolution of issues with other Cloudbet departments, which may not be available at all times of the day, so we ask that if you have an existing case raised with our support team to await their response first.

Wishing you all a great weekend.

You avoid to answer anything yet again. SHAME ON YOU Cloudbet.

I'll contact Curacao Gaming again and see why the issue hasn't been resolved yet.

You took my hard earned money. You're a disgrace to every betting platform and I hope newer visitors recognize this and avoid your platform.

Seriously people, just bet on Sportsbet.io, bet365, marathonbet, pinaccle etc. I had 0 issues with them. Avoid Cloudbet at all costs or you're going to end up like me or worse.