@edwardsdav Glad to hear it, have a great day! 

@game-protect I responded to your question by pointing you in the direction of the information you requested, and as a 'game protection expert' you should be fully aware of how Alternative Dispute Resolution organisation works.

I'm not here to be drawn into an argument with you like so many other gambling operators and players have been across multiple Bitcoin Talk threads, I'm simply asking that you avoid posting your 'legal advice' on our main thread as we have players that are new to the BCT forums that wouldn't necessarily know to check for a user's trust scores or posting history.

Thanks very much,

Ronnie @ Cloudbet

@edwardsdav I've just had word from our payment teams that your withdrawal has been processed, please check and let me know if there are any problems. Sorry again for the delay, but now that you have provided verification you should be free of any of these kinds of delays in the future.

Have a great day!

Ronnie @ Cloudbet

@betcloud-is-a-scam/Kukulelema/betexpert2018/Kraac

Creating multiple accounts on Bitcoin Talk to make your claims and dispute the decision taken by the ADR will not result in any changes, they are an independent organisation that works to mediate these conflicts. We complied fully with their investigation and based on the evidence we provided they sided with Cloudbet in this instance.

For anyone keeping score, and without giving away private information, this is the same group of accounts that have been back and forth on the forums for the past week or so, who were caught deliberately breaking our terms and conditions and then threatened us with bad PR when action was taken against them.

We are here to help to rectify issues for our players, but cannot allow Cloudbet to be publicly attacked in this manner by fraudulent account holders.

Thanks very much,

Ronnie @ Cloudbet

@Tizona I'm really sorry to hear that, if could you PM me your Cloudbet nickname I'll investigate the matter with our support teams.


We would always recommend that our players contact our support teams first, ideally through our 24/7 live chat or email support - it is the fastest way to resolve most issues.

I am always happy to discuss any problems with players on the forums and will strive to help speed a resolution wherever I can, but most of the time I will be working with support teams to solve any issues so they should definitely be your first point of contact.

Thanks very much,

Ronnie @ Cloudbet

@Faghe

I've responded to your PM and have highlighted this issue to our support teams as a priority. They should be in contact with you directly very soon, but if there is any further delay then please let me know and I'll chase this for you.

Edit: If you wanted to PM me the screenshots of the issue I can also attach them to your ticket which may help speed up the process.

@SFR10 Thanks for taking the time to offer help one of our players, the BCT community is really supportive!  

Thanks very much,

Ronnie @ Cloudbet

@zcisive Apologies for this, I know how frustrating waiting on withdrawals can be. We do sometimes have higher levels of requests over our peak periods at weekends, but that wouldn't explain a delay of this long. 

I have responded to your PM and am in contact with our support teams to track down the cause of the delay, they should be in contact directly but if you experience any further delay then please PM me and I'll escalate the ticket.

@betcloud-is-a-scam Thanks for getting in touch, please PM me your Cloudbet nickname and I'll investigate the situation for you as a priority.

As we mentioned before, we always pay out our legitimate customers. In a small industry like crypto gambling then reputation is key, and no site would survive long by taking advantage of their playerbase.

Thanks very much,

Ronnie @ Cloudbet

@Kukulelema/betexpert2018/Kraac Your case has already been made to our ADR, we cooperated fully with their investigation and provided them with the evidence we had collected of your activities. They sided with Cloudbet and their decision is final, because of this we won't be in contact regarding your case again.

Ronnie @ Cloudbet

@game-protect The information you are looking for can be found on our website.

I've seen your requests for donations in exchange for legal services across the forums and your passion for helping players is clear to see, but your own thread is full of BCT users who dispute your claims and question the legality of the advice you have given. I'm simply asking in a polite manner that you refrain from these actions in our thread as we would prefer our customers use trusted information channels for their own protection.

Thanks very much,

Ronnie @ cloudbet

@Kukulelema Your case has already been made to our ADR, we cooperated fully with their investigation and provided them with the evidence we had collected of your activities. They sided with Cloudbet and their decision is final, because of this we won't be in contact regarding your case again.

@game-protect I can see that Peter previously asked you to refrain from posting on our thread to promote your services and affiliate links, but I am also worried about people with low trust giving potentially misleading legal advice to our players on our thread. I can see you have your own thread in the gambling section which would be the correct place to promote your services.

Thanks very much,

Ronnie @ Cloudbet

@fabricio0o Thanks for getting in touch, and sorry to hear about the delay to your withdrawal. If you could you please PM me your Cloudbet nickname, I'll investigate for you now.

Thanks very much,

Ronnie @ Cloudbet

Thanks @Patrick777, really glad to hear you like our service! 

If you have any suggestions to further improve our platform for you then please let me know and I'll pass it on to the relevant team.

Have a great day!

Ronnie @ cloudbet

@rickrossboss I'm really sorry for the issues we've had with the specials on some events, our sportsbook team have now identified the issue and are working to get our full range of lines back up as soon as possible.

@airSPACE Welcome! Peter is still very much with us, we are just utilising his impressive skills in other areas!

The missing lines are an unfortunate result of the process of updating our platform to improve what we offer - you’ll see some of the markets we have available are way higher limits than before, and with better pricing. We’re working on re-introducing all of the exotic markets that you love, all at much higher limits, so overall you should see a big improvement.

Please let me know if there are any in particular that you’d like to see back first and I'll see if we can prioritise these for you.

As for the KYC request, we do this to provide an extra layer of security for our customers when certain flags have been raised. In the recent case on this thread the player provided the necessary information and their withdrawal was processed as soon as the checks were complete.

Thanks very much,

Ronnie @ Cloudbet

@Paul0908 Thanks for getting in touch, I've been made aware of the missing specials and live play options already via Twitter and I'm currently working with the sportsbook teams to get them back up and running asap. If you have any specific leagues or betting options you would like us to prioritise please let me know and I'll highlight them to the team.

Thanks very much,

Ronnie @ cloudbet

@emurla9 Nice to meet you! I've just caught up with our support teams about your situation and they have assured me that your payment will be processed soon, your verification checks are underway as we speak.

Unfortunately the other providers you mentioned do currently have more manpower than us, but we are actively working to increase our support numbers to offer our players a better experience. You are of course free to vent your frustrations wherever you see fit but this will not speed the process up any more.

Thanks very much

Ronnie @ Cloudbet

Hi everyone!

I’m Ronnie, and I’ve recently joined the team at Cloudbet as Social and Community Manager.

Most of my previous experience comes from the gaming world, with a little bit of licensing and consumer rights thrown in for good measure. Although my primary focus will be on growing our social media channels and planning content/events to keep our players engaged, I’ve also spent some time in the past working in the customer support sector, so I’m looking forward to helping out where I can with any problems that may arise via social media, Reddit, and of course, here on Bitcointalk.

Cloudbet has been growing in leaps and bounds over the last few months, due in no small part to the introduction of bitcoin cash to our sportsbook and casino betting options, as well as improvements to our UI, expanded sports coverage, and even more live casino games. With this growth has come an investment in the organisation, expanding key teams to better serve our burgeoning community and providing a more complete service to our players.

I’ll be taking the reins over from Peter who you will probably know from previous Cloudbet forum posts - he’s been very active in helping players with support issues over the past few months so I hope to live up to the high standards he has set and keep you all happy and gaming for a long while to come!

We’ve got an exciting summer ahead with the World Cup and other big events on the calendar, and we have some amazing offers and events in store for you all, so stay tuned to our Twitter account (@Cloudbet) for the latest news and updates.

Have a great day!

Ronnie @ Cloudbet

@emurla9 We very much appreciate you sending in your verification information so quickly. Unfortunately the review process has to be performed manually which can take slightly longer. I'm very sorry that you have had to wait this time, but as soon as the checks are complete your withdrawal will be processed.

We have these procedures in place to protect our customers and their deposits, something i'm sure you can appreciate. We will always pay out our players, to do otherwise would be highly detrimental to a crypto casino and sportsbook within a small industry that relies heavily on reputation and word of mouth to attract new customers.

Many thanks
Peter @ Cloudbet

@Mozefog Our support teams have been in contact regarding your account and will have more information than I can supply over a public forum. I will highlight your ticket and ask them to contact you directly with an update as soon as possible.

Many thanks
Peter @ Cloudbet

@LTU_btc Thanks for the feedback regarding our site! If you could send us a PM and let me know what devices you are using to access Cloudbet I can work with our tech and design teams to make sure that the site is optimised properly for you. We have worked hard to improve our mobile access for customers on the move and will continue to strive to offer the best experience possible.

@emurla9 Unfortunately I don't have an update on your withdrawal process as it's now in the hands of our support team who have been in direct contact with you regarding this issue. Verification checks have to be performed manually which can add some time to the process, but I'm confident the situation will be resolved soon.

@SaShiRaJaVu Sorry about that, some sportsbook options were removed temporarily while we performed an update to improve our service over the weekend. As far as I am aware we should be back up and running with our usual wide range of sports lines, but if there is anything specific that you are missing then please let me know and I'll get our teams to investigate the cause.

Many thanks
Peter @ Cloudbet

@emurla9 Thanks very much for sending in your verification information so quickly. Unfortunately I don't have access to the same systems so I'm unable to take action on your request personally, but our support team will process this as soon as possible and respond to you directly.

Many thanks
Peter @ Cloudbet

@Paul0908 Apologies for the confusion on my part, I have just spoken to our teams and it seems that while we worked on some upgrades to our sportsbook service some leagues were temporarily removed, they should be back up very soon - hopefully by the end of the day!

@emurla9 Unfortunately in some cases we have to request proof of identity when processing withdrawals. These security checks have to be done to guarantee the right level of security for both parties involved, but I can assure you that we will treat all this information confidentially and it is only for internal use. Once we have received the documents you will not be requested to send the same ones again while they remain valid.

@game-protect While we appreciate you offering advice to the BCT community we'd prefer if you didn't advertise your affiliate links for other sportsbooks in our dedicated forum thread.

@SyGambler & BitcoinCasinoFinder.com Thanks for stopping by! At Cloudbet we pride ourselves on the odds we offer on our sportsbook, but I can agree that with odds fluctuating throughout the day things can change fast. Take a look at our lines and let us know what you think, i'm always happy to pass on feedback to our sportsbook teams so we can continue our push to be the best around: https://cbet.ly/2KTaxc2

Many thanks
Peter @ Cloudbet