The old pictures don't show it correctly, we have new pics that show the motherboard crossbar support more accurately (unedited, so excuse the lack of editing) -



As you can see, there's a crossbar the back of the motherboard leans on.

GPUs are supported by the backplate only, which is in line with the PCI definition - the backplate HAS to be able to support the card in its entirety, as in vertical mount scenarios where risers are used there is no support from the PCI-e connector.

Each rig weighs in at around 5kgs - 5.5kgs, plus packaging material and so on. But volumetrically, our custom boxes are 14.5kgs. Shipping internationally is expensive when it is a parcel that big volumetrically and that heavy:)

We tried smaller versions, but when you reduce the space between the cards significantly you may as well not even bother. The heat map at 6cm (back to front spacing between cards) is horrible compared to 8cm. The whole point of an open frame is to let the heat disperse naturally and evenly. When we have some time we'll be put up thermal imaging (FLIR) photos of rigs running at different space points to demonstrate the heat dispersion at more compact intervals, but trust me when I say that more compact is non-optimal:)

Fabrication typically takes 8 working days (see https://openrigs.com/information/information&information_id=6), after which it ships out:)

For some reason I can't access .post URLs with Google's DNS servers - works on my phone, though:)

I see there's an open ticket for this on the ticketing system - if you don't hear from the support team let me know:)

Progressing nicely and catching up on the holiday period backlog - we've shipped up to order 1130 (though there's a fairly big batch still at customs).

Two challenges we're facing:

- There are a handful of old orders that still aren't tracking, so we chase those manually where necessary. Sometimes we don't pick those up, as AfterShip shows that they're tracking, meanwhile the only status is the "accepted by branch" status (doesn't always show publicly) and it's sitting on the floor waiting for the ports authority to accept it and put it on a boat. The guys that chose EMS don't seem to have the same issue, although we've had two EMS parcels that we had to "prod" the post office to handle.

- A lot of people - like a LOT - aren't getting email updates because GMail is marking our email as spam. We've put a notice at the end of the checkout process in big bold letters to let them know they must check their spam folder, although not everyone reads that. We've also checked our SPF record and so on, and everything seems to be in order, so I don't know what's prompted GMail's filters to flag our system emails. They are receiving the emails without indicating a softfail:


root@mailer:/var/log/exim4# grep -ir "1W30sM-0005Qt-C7" *
mainlog.1:2014-01-14 05:05:38 1W30sM-0005Qt-C7 <= www-data@mailer.openrigs.com U=www-data P=local S=1540
mainlog.1:2014-01-14 05:05:39 1W30sM-0005Qt-C7 => XXXredactedXXXX@gmail.com R=dnslookup T=remote_smtp H=gmail-smtp-in.l.google.com [173.194.76.26] X=TLS1.0:RSA_ARCFOUR_SHA1:16 DN="C=US,ST=California,L=Mountain View,O=Google Inc,CN=mx.google.com"
mainlog.1:2014-01-14 05:05:39 1W30sM-0005Qt-C7 Completed


We may have to switch over to GMail's SMTP if this doesn't abate.

That last status (insert item into bag out) means it's left the country - so there's not much more it can say:) Tracking it to see if it's arrived is best done on USPS or Royal Mail or whatever the local mail service is (using the same tracking number)

Ok - height is 8cm or 7.8cm, depending on whether you get variant 1 (early orders) or variant 2 (more recent orders). Width to the last GPU screw is 25cm on the 6 GPU or 8 GPU rigs, and 25.4cm on the 4 GPU rigs.

Yep - unfortunately the flat-packs aren't flat-rate, so we pay by weight:)

If you chose the cheapest option (surface mail) it's a bit hard to predict how fast it'll go, but it's pretty direct, not via anywhere. You can read more on our process and expected timelines in our delivery and returns policy: https://openrigs.com/information/information&information_id=6

Whoops - I did forget! Do you want the diagonal measured, or do you want the horizontal and vertical heights?

LOL!

The problem is really only around late November to the end of January. There are two things that impact it and lead to a very drastic slow-down in deliveries:

- Customs gets completely tied up, because there are so many migrant workers from Zimbabwe and Malawi and other parts of Africa that are both sending parcels to their families and receiving parcels from their families. As is expected, they send parcels with things like cans of underarm deodorant (I kid you not), which have to be removed and destroyed because of the danger of the cans exploding. They also don't fill in documentation correctly, and postal staff just process the parcel and send it out, making it custom's issue to deal with.

- If that's not bad enough, because of the high cost associated with courier deliveries in South Africa, the postal service becomes *the* method for delivering parcels (international and domestic). Since they don't have the staff capacity, they hire temporary staff to make up for it. The temps don't have training, don't have time for training, and are paid a pittance, so they aren't really motivated to work well. This means that parcels like ours, that are pre-cleared by customs, end up sitting at the post office in a pile in the corner waiting to be processed until they can get to it.

To give you an indication of the magnitude of the problem, this time last year I was at Capemail customs in Cape Town paying customs and collecting parcels from eBay, and they told me that they had just over 100 000 uncollected parcels sitting on the warehouse shelves from November/December! Typically stuff sits on the shelves for such a short period of time that they barely have a few thousand parcels at any given point in time, so it really goes crazy.

From the beginning of February the backlog is cleared, both at customs and at the post office hubs and branches, and the temporary staff have gone, so things return to normal. Doing a soft launch at the beginning of November was great, but our mistake was wanting to take advantage of Bitcoin Black Friday at the end of November - we didn't think that so many people would choose the cheapest shipping option, and we'd just end up contributing to the year-end backlog:)

I'm also waiting on iTunes vouchers - dreamliner seems to have disappeared from the forums?

The SAPO website is really bad and really slow at updating (as you can tell) - I'm looking at alternatives, as order 642 isn't tracking on the SAPO tracking system but is tracking on ptc.post. Go figure.

If it's not showing up on the tracking it's either because they haven't pushed updates to their public portal, or they haven't gotten to your parcel in their backlog. We have also been given pictures of the completed customs documentation and tracking stickers from all the parcels that have been shipped out (IRT take photos at customs once pre-clearance has been done), and I've checked the EXIF data on them - customs were done with your parcel on the 26th and it was handed to the post office.

If you order today it gets scheduled for fabrication -> fabrication is about 8 working days -> shipped (sent to customs) -> tracking number. Shipping speed is ENTIRELY dependent on the shipping method you choose.

Everything slows down over the Christmas summer holidays season (hence the holiday notice on the delivery and returns policy that we'll take down in a bit), but since we're basically back in full swing now things are all going back to normal:)

Whoops, sorry I missed your question:) Your order is in fabrication, which should take around 8 working days, after which it will ship out.

A lot of them have - there are a few who ordered at the tail end of November (Bitcoin Black Friday was when it went insane, so pretty much from order 600 onwards) whose orders shipped out on December 19th-23rd, and they're still awaiting the arrival of their parcel. Unfortunately once it ships we have no influence over it, and the shipping method the person chose + import customs at their country + a roll of the postal services dice will affect how quickly they receive it.

You can read our delivery and returns policy here - https://openrigs.com/information/information&information_id=6 - all of our staff (support, fabrication, etc.) came back yesterday, and our raws supplier has also gone back to a full staff compliment, so within a week or so we should be back up to full steam and we should be meeting those timelines 100%.

Yes - the Giorgina Stackable is specifically made for that:) There's more info in the FAQ tab on the product page - also, here's one of the new product pics (unedited, so please excuse the nuances - also, the top bar was coming loose from us moving the thing around the whole time, we'll edit that in post) -