Scammers, with two m's, and no, we obviously aren't:)

A CN...ZA tracking number is surface mail. Per the delivery and returns policy (https://openrigs.com/information/information&information_id=6) the transit period on that shipping method is 6-10 weeks (up to a maximum of 13 weeks). If your item has been in transit since the beginning of Feb it means it's only been in transit for 7 weeks, so you're just barely in the expected transit period.

When you made your purchase you had to choose a shipping method, and were reminded at several points to read the delivery and returns policy before you could do this. Before you could make payment you had to tick a box to indicate you had read and agreed to the delivery and returns policy, which you ticked.

If you haven't received the item within the maximum transit time you agreed to we can conclude your shipment has gone missing. In that event, please reach out to us and we'll file a claim with our cargo insurance to immediately refund/replace your order.

Two Weeks^(tm)!

I think you're being a bit unrealistic now...if it's that quick how are we expected to beat BFL's record?

Sorry - I didn't mean to ignore it, I was replying to a bunch of posts simultaneously:)

PM me your order number and I'll submit paperwork tomorrow, as long as it's outside of the transit period we can refund/replace asap.

Customers aren't obligated to let us know when they receive their order, and tracking (especially for surface mail) isn't always updated. The most recent order I know of offhand that has been received is 1711 (Aramex, but local, so that doesn't help).

The most recent EMS international order that I know has been received is 1597 - ordered 2014/02/05, out of fabrication on 2014/02/17, final delivery 2014/03/07 (tracking). The most recent surface mail order that I know has been received is 1103 - ordered 2013/12/20 (in our holiday period), out of fabrication on 2014/01/14, final delivery 2014/03/13 (tracking). The most recent Aramex order that I know has been received is 1690 - ordered 2014/02/28, out of fabrication on 2014/03/13, final delivery on 2014/03/24.

You're never going to let me live that comment down;)

Could've been worse, I could've said it's super..

The customs pre-clearance process is not part of the postal process, so the tendered date would at any rate be Jan 7th (so it's near as nothing as makes no odds). The other aspect, of course, is that our marine/cargo insurers are the ones that dictate policy in this regard, not the post office. If we used the post office's insurance it would be significantly more expensive and they don't cover damage, only loss, and only months after submitting the relevant paperwork to them, which would just add insult to injury, so to speak;)

PM'd you like 5 hours ago:)

I didn't hear back from them before CoB, but will undoubtedly hear back from them tomorrow and will update both of you:)

That's a good question - let me check with our insurers and come back to you, it's just about 3pm here so I should be able to catch them before the office closes:)

To address each of your concerns:

1. That's by design so two PSUs can be mounted next to each other. As it says in the Component Placement section of the assembly guide: " If you have a single PSU only, you may find it convenient to connect it between the two PSU bars and screw the PSU into both support bars. This may require slightly shortening the short horizontal bars, using the same technique outlined above. If you have two PSUs, you may want to mount them next to each other, screwed into each of the PSU support bars, or on top of each other (again, this may require shortening the short horizontal bars). If you have three PSUs, you will want to mount two of them next to each other, and then screw the third into the corner PSU support bar."

2. We played around with centre-mounted PSUs, but ultimately it was more trouble than it was worth, as the PSU rests on the same crossbar as the motherboard. Additionally, it required extra connectors and created a sag-point in the middle of the back (where it is, structurally speaking, relatively weak) so it wasn't a good design for "stackability".

3. The whole point of having risers is to move the cards up and away from each other, so whilst we've tested designs with less space between cards we have found them to be sub-optimal compared to our current spacing. If we had to put the cards directly above the slots they would have no space between them, and you may as well just put them straight on the board.

4. Yes, we need all that space, as all of our existing designs convert between horizontal and vertical layouts just by changing a few connectors around (currently not detailed in the assembly guide, but see: https://i.imgur.com/pIOIsQv.jpg / https://i.imgur.com/3d1HpMj.jpg / https://i.imgur.com/k2xdW2g.jpg as a reference). If we lowered the distance that would not be possible, as we'd be decreasing the "width" of a vertically laid out frame and it would no longer be stable. Also, it seems that USB-driven risers are extremely popular, so many of our customers have risers with a vertical reach of 100cm, making this and the point above a non-issue.

5. Sorry about that - the reference boards we used to drill the holes were more weirdly laid out than expected; we've recently adjusted things to accommodate that. Depending on your use case you can either ignore that mounting point, or re-drill a hole for the standoff, or just let the board sit on the standoff without being screwed in.

Wow, that's wholly unnecessary.

Whilst I sympathise with you, and I am truly sorry you had a bad experience, I must clarify this. You ordered in the middle of our holiday period, and agreed to the very prominently displayed holiday notice (listed on the form during checkout and still listed on our delivery and returns policy page). That notwithstanding, your item has shipped out to you using the extremely slow shipping method you selected.

I fully agree - and that's one of the things that we're working hard at resolving in a permanent way, so that future orders won't experience the lengthy shipping times our early orders have. We'll get there - thanks for being patient with us!

D'oh - we've added a guest tracking portal, but only more recent guest checkout orders got automagically informed about it;) In future if you need to you can use this link: http://openrigs.com/account/guest

I'll PM you your tracking details so you don't have to worry about fiddling with guest checkout logins:)

Not so - our transit timelines on our delivery and returns policy (https://openrigs.com/information/information&information_id=6) and when they are listed on each shipping method during checkout all state that they are transit timelines only, and exclude any other stages in the order. Specifically: "Shipping via regular surface mail typically takes up to 10 weeks (even longer if there are import delays at the destination country - the official stance from the post office is that it can take up to 13 weeks), and via courier typically takes a week or two at the most. Somewhat in the middle is EMS, which normally takes 2-4 weeks to arrive. Note that these timelines are from the day it leaves the country, and excludes the scheduling phase, fabrication, and customs pre-clearance."

Looks like yours has been in transit for around 8.5 weeks, so you should receive it in the next couple of weeks:)

Absolutely - we've since removed the surface mail shipping option, but when it was still on we tried to make the timelines clear during checkout in three distinct ways:

1. A reminder to read the delivery and returns policy when selecting a shipping method:



2. Timelines directly on each of the shipping methods when selecting them:



3. Making the customer tick a box to indicate they have read and agree with the delivery and returns policy before they can make payment:



The delivery and returns policy has now got a pretty blue flowchart (https://openrigs.com/information/information&information_id=6) that it didn't have when you placed your order, precisely because people seemed to forego reading the first two paragraphs.

Looks like it sat around waiting for a vessel to the US, and then left the country on 2014/01/21, so in transit for about 8.5 weeks. Expected transit time for surface mail to the US is 6-10 weeks (up to a maximum of 13 weeks), so you should receive it within the next couple of weeks:)

So many customers have reported receiving their units that the answer is obviously no. If you haven't received your order it is most likely that you selected surface mail during checkout (an extremely slow shipping method).

Examples of OpenRigs units in the wild:

http://www.republicofsoftware.com/rosrig01/
https://forum.feathercoin.com/index.php?/topic/6014-openrigs-review-lulz/
https://bitcointalk.org/index.php?topic=347756.msg5082140#msg5082140 & https://bitcointalk.org/index.php?topic=347756.msg5084496#msg5084496
https://bitcointalk.org/index.php?topic=347756.msg4800434#msg4800434
https://bitcointalk.org/index.php?topic=470944.msg5330069#msg5330069

Yes, there ARE customers that have ordered and chose surface mail without realising how slow it is. We have done our best to accommodate them and assist them, but ultimately there isn't much we can do - the shipping timelines are listed when you choose a shipping method. We've also removed surface mail as a shipping option, to our detriment, as we could no longer trust that people were choosing it knowingly and willingly - everyone suddenly claims ignorance when they realise that a published transit time of 6-10+ weeks means just that.

The vast majority of serious negativity has been courtesy of a known scammer that I "scorned" by calling him out, recalling his parcel before it left the country, and refunding him. All of his sock-puppet accounts have had negative trust ratings when they're spotted. More info: https://bitcointalk.org/index.php?topic=484653.0

Packages are scanned when they *leave* an area, not when they arrive...so your item was put on a boat on Jan 23rd:) You can confirm this by tracking your order on the CanadaPost website - there are no status updates when it's in-between countries. Try tracking this one on CanadaPost, for example: CN025026803ZA (or, as a comparison, this EMS shipment to Canada: EE028408355ZA)