I didn't misunderstand. I've been waiting over 10 weeks since it was shipped, which took a month from the time of order. I would say I've been pretty patient considering its been 3 months since I placed the order. I don't think anything is coming.
I must correct you there, I'm afraid - both CN028931505ZA and CN028931505ZA went into transit on 2014/01/21, so it's been just on 7 weeks by my calculation. Edit: also, what do you mean "I don't think anything is coming"? I couldn't get all these parcels to track on all the global tracking sites except by some magical conspiracy...? |
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canada does NOT have free health care, get that idea out of your head.
Yeah I know, was just kidding;) Here we pay the equivalent of aout $250/month for my wife and I, and that doesn't include dental or non-chronic medication or anything you'd actually use. Gah. |
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How is it they can get a damn boat to Canada quicker than the US. sigh...
I know:( Canada has all the cool stuff...free healthcare, Canadian Mounties, boats that get there faster...we should move there! |
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Just received my three rig frames ordered on Dec 9th, 2013. Thank you so fucking much fluffy.
If anyone in the Toronto area wants them, I'm selling them for $120 for all three of them.
They are Vitalia model, 6 GPU model, with "Full Thumbscrew Set" add on. They come unassembled.
I paid over $300 for this shit.
PM if you are interested.
Awesome - transit time of 9.14 weeks, which is within bounds and is what we've come to expect for surface mail to North America:) |
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Is that the captain of the ship?
I wish! It's just the Minister of Slow Shipments and Customs Delays in the glorious Republic of South Africa, and he's here to answer questions! Can we mail him a letter? Surface mail of course...  His preferred communication method is Hand Delivery By Giraffe |
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Is that the captain of the ship?
I wish! It's just the Minister of Slow Shipments and Customs Delays in the glorious Republic of South Africa, and he's here to answer questions! |
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Well if thats the case i can not see it (yet)
Every package from and to me should become visible in the online postnl program
This far i can not see anything yet.
But if it arrives i still think such a insane long wait is not very good
I do understand if you had startup problems, when i ordered but november till march is way overdue.
The fact that i kept my calm for so many months does not mean i am/was not concerned.
Absolutely - that's the main reason we're removing surface mail, so that future orders don't experience the 8 weeks of transit you have:) |
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I am again waiting on something which is not happening either
You claimed to send me the postage return on paypal
This far i see nothing paid to my paypal from you and ofcourse still no package.
Also - just checked the tracking on my phone, looks like it hit the Netherlands at 10:45am today, so I assume you'll receive it within the next couple of days:) You can contact PostNL to see if there is a customs process or if it'll just go straight through (it should go straight through). |
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I am again waiting on something which is not happening either
You claimed to send me the postage return on paypal
This far i see nothing paid to my paypal from you and ofcourse still no package.
I'm away from my desk at the moment - but I'll take a looksie when I'm back, I could've sworn I did the partial refund earlier this week. Sorry about that! |
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yes but no one has told me that my order will need nearly two months for producing and shipping!
100% - it shouldn't have taken that long. We gave it to customs on 2013/12/23, which was in line with our expected timelines, and they really should have gotten it out sooner. It's one of the reasons we're taking surface mail away as a shipping option; they process EMS parcels faster (possibly only when it gets up to JIMC? I have no idea), but the surface mail parcels they let hang around till they feel like doing something about it. I know that it doesn't help in retrospect, but we are trying to improve and get better:) |
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EDIT: And this is why Fluffy could rape my mother and I would still like the guy... Ah - did we forget to mention our pre-emptive shipping service during checkout? It uses a tiny gypsy woman with a bit of a beard, locked in a small caravan with a crystal ball, telling us who will order in a few years time. We're shipping 2017 orders now because the South African postal service is so bad that it might actually arrive by then:-P
EL OH EFFING EL Just saw the edit now...just to be sure, Dorothy Mantooth is a saint and I would never do that:-P |
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You mean you didn't place your order from one of these?!  FYI, this movie really messed me up as a kid since I was like 4 when I saw it and I associated with "Back" with "Future" so i was thoroughly confused with "Future" and "Past" until like 2nd grade.... lol (sorry to derail) So the Ghost of Christmas Past must've been really confusing;) |
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Just checked your order history - the first one was captured incorrectly, the second one is the correct tracking number (hence the "Apologies, please disregard the previous tracking number as it was incorrect." message that accompanied it). I'll double-check that second number against the hard copy when I'm in the office just to make sure it is correct:)
PARCEL TRACKING RESULTS Item Number: +++ was last scanned on: 2012/06/07 at 03:39 Location last scanned: CAPEMAIL (HUB) Currently has status of: In transit TRACKING LINE TYPE DATE TIME BRANCH COMMENTS 1 In transit 2012/06/07 03:39 CAPEMAIL (HUB) 2 Item accepted by branch 2012/06/05 15:22 N1-STAD / CITY You shipped it 2 years ago? Ah - did we forget to mention our pre-emptive shipping service during checkout? It uses a tiny gypsy woman with a bit of a beard, locked in a small caravan with a crystal ball, telling us who will order in a few years time. We're shipping 2017 orders now because the South African postal service is so bad that it might actually arrive by then:-P Seriously, though, sounds like it's either a re-used number that hasn't been scanned OR it's the wrong number - myself or one of our support staff will come back to you within the next few hours. |
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Hi,
I made my order in December last year and until now I still don't have valid tracking... (2 tracking numbers sent, one not working at all the other shows last scan in 2012).
Can I have a refund please, I don't think anything will arrive, ever. I have been more than patient. Order #1221.
Thank you.
Just checked your order history - the first one was captured incorrectly, the second one is the correct tracking number (hence the "Apologies, please disregard the previous tracking number as it was incorrect." message that accompanied it). I'll double-check that second number against the hard copy when I'm in the office just to make sure it is correct:) |
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I feel I've been scammed. My last post was deleted by fluffypony. Apparently if you wait over 45 days then paypal wont let you dispute the charge. Well it's been 3 months and I see no product. I am call my credit card company right now. Don't fall for this scam.
I don't think it's fair to call it a scam. You misunderstood the shipping times like a lot of other people. I am order 767 and still waiting. Although I'm losing faith I'll ever receive it because I'll be moving before the end of March. :-/ Holding thumbs for that, because if it gets RTS'd we pay return shipping on it...lol |
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My opinion on fluffy's business practices are in no way influenced in the rigs I am starting to build with Sam. I am a paying customer of fluffys and I began the business because of fluffy and the unfortunate shipping times form South Africa. I actually first contacted fluffy and asked if he would be willing to sell to me in large quantities of 100-200 rigs at a time to carry and warehouse in the USA to sell for him and his company. He never responded at all to my requests. I honestly would never bash another company in their own thread to try and promote mine and in no way am I trying to do that. I do apologize if anyone sees it as that but I honestly just want my product and look forward to using it. I admire the rigs that fluffy has created and think they look absolutely wonderful not to mention his great website.
I do on the other hand plan to call out the problems I see and I do expect quality customer service. I work and run another business other than the rig business that you see and that is where I am pulling my opinions from.
Not trying to hurt or degrade Fluffy or promote myself. I will gladly post a review of the rig once I receive it in favor of Fluffy if I find that it is great quality like I expect it to be. I give credit where credit is due.
Out of respect for Fluffy though I will continue any further discussion with him privately via PM as to not construe that I am simply posting and complaining to make him look bad, or to try and promote the new business venture I am participating in.
No harm, no foul! I get where you're coming from, and despite the unique situation we are in I won't hold back from providing the best service I can to you and Sam:) |
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i am really pissed off!!! Order ID: 748
Date Ordered: 30/11/2013
shipping status TRACKING
LINE TYPE DATE TIME BRANCH COMMENTS
1 Comment 2014/01/23 10:47 CAPEMAIL INTERNATIONAL (HUB) Insert item into bag Out
2 In transit 2014/01/22 02:10 CAPEMAIL (HUB)
3 In transit 2014/01/21 15:27 GEORGE (HUB)
4 Item accepted by branch 2014/01/21 12:03 PLETTENBERGBAAI and why the hell are some later orders shipped before my order? For the shipping method you selected we're still within the published transit time on the delivery and returns policy you agreed to during checkout. To answer your second question, we hand them to customs in the order we receive them, but customs splits them out based on where they're going (EMS parcels depart from JIMC, surface mail from Cape Town harbour via Capemail, and Aramex parcels are collected from customs after an OBC). Even after that they process it in no particular order - sometimes if there isn't a vessel available they'll keep parcels bound for that destination there before finalising the documentation and releasing them, which means surface mail parcels have it worst of everyone. |
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Order 1061 here. Item has been "Shipped, pending customs check" since January 14. The whole thing is becoming a bit tedious.
It's got a tracking number on my backend - are you not seeing seeing the "Shipped to Customer" status with the tracking number? Email info@openrigs.com and someone will provide it manually for you:) |
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FYI, happy to report that my order is making progress.
EMS parcel left the South Africa on Feb-28, and it already arrived in Canada today (Mar-3). Now it's just waiting for customs and local postal delivery from Quebec to Ontario.
CanadaPost attempted delivery of Fluffy's parcel to my home today; that's 5 days transit (including weekend) with EMS from South Africa to Canada. Fluffy, do yourself a favor and remove surface mail option asap. It's going off this week, I'm getting *special* rates that I'll be updating everything with, and then surface mail is gone:) |
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