Sorry about that, I'll go light a fire under them now!

Sure - I've passed this on to the support team, and someone will get back to you within the next few hours:)

Sorry - only saw this now:) Sorry that surface mail is so slooooow - you can give USPS a call and ask them if they have an ETA, they may be able to give you more info? It's definitely somewhere across the sea, presumably it just hasn't gotten to a harbour in the US yet.

I'm down with the flu, so not in the office today - pretty sure I saw that on yesterday's list, though, so please mail the support team and someone will check it against the hard copy. If you've mailed them already just give it a few hours, one of their KPIs is making sure all unanswered tickets are resolved by CoB every Friday;)

Please could you let me know your ticket numbers for the two emails that we're ignored? For something like that we go straight for disciplinary action and a written warning for the employee. Two written warnings leads to a final written warning on the next offense, which leads to termination on the next, so we take this extremely seriously.

Also - if you could let me know your order number I can investigate it and see why it hasn't arrived:)

They do, but apparently it's easier and faster for them to use stamps. I just smile and wave;)

Edit: forgot that they also do it to meet their stamp quota or something.

If you want a little lol at our post office's expense: http://forum.feathercoin.com/index.php/topic,7266.0.html

We have like 2 in stock whilst we're waiting for more from the supplier - if you hit the support team up on info@openrigs.com they will quote you on the tray(s)

I would imagine that, in this instance, the bigger the gap the better - it's important for airflow and clearly reduces the amount of KY WD40 you need.

Hah hah - I lol'd;)

Sure - now just put a photo up with the date and your current forum username (not skyisthelimit or your other alts).

No, he asked you to post YOUR photos, not someone else's. I know it's a difficult distinction, but try to stay with us. Also, wow that's a lot of cardboard for something that can throw sparks and hit 95 C

You really are a sad, sad little man.

It's that same scammer I refunded a while back. I suppose since I already registered openrigsisascam.com after he threatened to he's a bit pissy. Without being overly direct, it's clear he has exceptionally low self-esteem, and his pseudo-anonymity on the Internet gives him enough of a kick that he has taken it to the next level and feels superior because he can convince hapless newbs to send him money. The thing is, he's obviously not a very good or very clever from a criminal perspective, so everyone that knows any better simply feels pity for him.

Dzelil, I really hope you find what you're looking for. You're not a stupid boy,  and hopefully you will put what talents you have towards honest work. This thread is living proof that - even though it's difficult to meet everyone's expectations when you're relying on third parties - honest and hard work pays off. You can be successful without scamming.

Those would look GREAT in a data center - so sleek and industrial! Especially with the reams of duct tape and cable ties to secure everything, it'll really rock that "Made by Child Labour" look!

Hi Dzelil! So good to see you're still popping your in now and then:)

Well the idea is that we'd ship it on a pallet using an LCL (Less than Container Load) provider such as Thrutainer, thus reducing the transport costs down to less than our current surface mail cost (amortised over the shipment). We also won't ship any packaging material, as that can be procured locally. Every two weeks or whatever we'll arrange for a replacement shipment to go out to replenish the stock that has left the warehouse in the preceding two weeks. Even though the LCL shipment will take a month, it'll constantly be replenishing (after the first shipment arrives), so the warehouse should, in theory, always be topped up.

C) WE WOULD NEVER SCREW UP MAN WHAT ARE YOU TALKING ABOUT

:-P

Seriously, though, we didn't consider for a moment think that we would make the sales we have made, so we definitely had to scale up rapidly, and at the worst time of the year. A lot of the guys that received Variant A design (orders up to about 500 or so) have had to drill their own PSU holes due to a misalignment on the CNC machine. Variant B (orders 500 to about 900-ish, with some still used to meet orders up to 1300 or so due to over-fabrication of some lines) fixed that, made space for a 3rd PSU, moved the motherboard, and tried to provide support for E-ATX and miniATX motherboards, but then we've had customers say that their motherboards are too long for the 1st hole on the backbar, and they've had to drill a hole to move the brass spacer. Variant C went back to a generic motherboard mount - the E-ATX guys can just whip out a drill and move the spacer to meet their needs. But I digress...

We also didn't consider that December would be such a bad time for customs and postal processing, and that the backlog would come back to bite us in January. We've been told that from mid-February we will have no delays, and from the moment we hand parcels to customs to the moment they're on the ship/plane/donkey cart should be 7 working days tops. Whether they can stick to that commitment (they won't sign an SLA with us) remains to be seen;)

I've also heard a lot of customers complain about the length of fabrication and say stuff like "why don't you just have stock". Well, the problem with stock is that stock costs money. We've pulled people off projects to catch up on the demand, which we've done now, so they've gone back to their respective projects within the group. Our fabrication team can meet our weekly demand, and we have some buffer capacity in that, but for us to fabricate, say, 500 additional units would require we pull more people in (which is a cost). Then we'd have to cover the raw materials to fabricate those units (which is a cost). Then we'd have to warehouse those units (which is a cost). We may be part of a group of companies, but we're a startup - we don't get given free money to do whatever we want, we're expected to bootstrap ourselves. Our margins are thin on the ground, and we blew the margins with our Bitcoin Black Friday special, so there's no way we can cover the cost out of profit.

What we are doing is working with a US partner who will share in the costs attached to pre-manufacturing stock, and they will warehouse it in the US. This will be costly, but it will allow us to have an additional shipping option during checkout that will allow US customers to have it shipped from the US warehouse. We are hoping that the fee will be somewhere between surface mail and EMS.

That notification on line 3 is their tracking system being weird, you can disregard it. The "Insert item into bag out" status means it has left the country - if you track it on http://canadapost.ca it says this as the most recent update:

2014/01/09   08:13   ZACPTD,South Africa   International item has left originating country and is en route to Canada

That's really odd - sorry about that. When you placed your order we didn't offer airmail (it was on the backend as an option, but was disabled as a user-selectable option), only surface mail and EMS. It's entirely possible that there was something screwy in the database and it put the incorrect line item on the mail, and I really apologise for that. We rebuilt all of our shipping options once we started shipping en-masse and were able to split it out geographically, so the rates are more accurate now, and that should not ever occur again. On the flip side, the boats go straight from Cape Town to NY harbour, so they're reasonably consistent once the item is on the boat, air parcels go via the UK international postal hub or the Dubai international postal hub, which makes them really unpredictable (typically around 4 weeks, but sometimes much worse). EMS is a lot more predictable.

Edit: just wanted to add, airmail is stupidly slow both ways. This is a parcel that I've been waiting for from the US since the 19th: LN005857930US. It was shipped using USPS's international airmail service, and departed the US on the 23rd of Dec, but here we are a month later and it isn't even in the country yet. I'd have had better luck if they shipped it surface mail;)