Official Newbie BitInstant Support Thread (Active Customer Support)

[raywhat]

Just create a Mt.Gox account if you don't have one if Bitinstant is more 'ready' to send you your funds there.   Really, it takes 5 minutes with no verification required.   Then convert to BTC and withdraw to whatever exchange you are using.   Keepin' it simple.

I'd be cautious about using mt gox unless you are prepared to verify your id...they have a habit of randomly asking for it and will freeze your funds until you deliver. Not saying this will happen for sure but there is a chance..

-cb

True.  Myself I don't regularly use them any more (at least not for large sums) for this reason, in fact after the Bitfloor freeze and Crypto XChange belly up thing... I converted all but a few hundred BTC back into a basket of traditional currencies.   The above recommendation is merely a workaround for those who want to get their funds sent somewhere (and not sitting in Bitinstant waiting for BTC-E, etc. reserves LIMBO).   Jack Be Nimble Jack Be Quick...... la la la la la la la lala.......

Dapper,

I am not clear if anything can be done now with Mt.Gox that Bitinstant has "processed" my funds and "sent" them to Bitstamp, where they never arrived. I have an Mt.Gox account, but that still necessitates me be able to get in touch with someone from Bitinstant, correct? And I can't get anybody to even ask to help. Bitinstant support is like a ghost town. Look back over yesterdays support thread--not a single response from Bitinstant support to anyone for the entirety of Sat 3/2, and much of the night on 3/1. So how would the great Jack be nimble in this situation?

[shkiser]

ray I made a cash deposit friday morning to bitstamp. There funds were never deposited, and it became apparent very quick bitinstant was having issues with their service. By friday evening I had exchanged several messages with bitinstant, and requested a refund. They contacted zipzap, who contacted me for information. They sent out a refund check which they said would be here by friday next week.. good luck. Remember a squeaky wheel gets greased.

[raywhat]

ray I made a cash deposit friday morning to bitstamp. There funds were never deposited, and it became apparent very quick bitinstant was having issues with their service. By friday evening I had exchanged several messages with bitinstant, and requested a refund. They contacted zipzap, who contacted me for information. They sent out a refund check which they said would be here by friday next week.. good luck. Remember a squeaky wheel gets greased.

shkiser: thanks. i am on the same time table as you with the cash deposit on friday morning, but for some reason my messages to Zipzap and Bitinstant are going unchecked. Bitstamp, however, has replied to me within the hour about four times since Friday, and they insist the issue is on Bitinstant's end and that I need to contact them. Bitstamp said to wait until Monday before totally flipping out and filing claims and complaints and all that. i think, well i noticed that with you and a bunch of others Yankee and Gareth were doing their best on Friday night to make things happen, but i didn't get to them in time because by Saturday they have gone silent. i know everybody needs a day off from work, but with the mess that's unfolding i doubt they are like off for the weekend, and so assume that the sheer number of individual cases to try and fix manually has buried them. idk. it is what it is. i hope it works out. its not the first time i have lost money, i doubt it will be the last. i really wish i hadn't put my whole week's pay into one transaction. i think that what incredibly stupid on my end. rookie mistake. thanks for the info and encouragement, it's helpful on many levels.

[milly6]

ray I made a cash deposit friday morning to bitstamp. There funds were never deposited, and it became apparent very quick bitinstant was having issues with their service. By friday evening I had exchanged several messages with bitinstant, and requested a refund. They contacted zipzap, who contacted me for information. They sent out a refund check which they said would be here by friday next week.. good luck. Remember a squeaky wheel gets greased.

shkiser: thanks. i am on the same time table as you with the cash deposit on friday morning, but for some reason my messages to Zipzap and Bitinstant are going unchecked. Bitstamp, however, has replied to me within the hour about four times since Friday, and they insist the issue is on Bitinstant's end and that I need to contact them. Bitstamp said to wait until Monday before totally flipping out and filing claims and complaints and all that. i think, well i noticed that with you and a bunch of others Yankee and Gareth were doing their best on Friday night to make things happen, but i didn't get to them in time because by Saturday they have gone silent. i know everybody needs a day off from work, but with the mess that's unfolding i doubt they are like off for the weekend, and so assume that the sheer number of individual cases to try and fix manually has buried them. idk. it is what it is. i hope it works out. its not the first time i have lost money, i doubt it will be the last. i really wish i hadn't put my whole week's pay into one transaction. i think that what incredibly stupid on my end. rookie mistake. thanks for the info and encouragement, it's helpful on many levels.

Seems to me like Bitinstant is in the process of stealing all of our btc/usd/etc. I have gotten very rude responses when asking about my coin that i no longer have access to, and the fact that nothing i sent through bit instant as of thursday or friday has gone ANYWHERE besides in their pockets. Red Flags all around! BEWARE!

[acegik12367]

Id like refunded. Is that possible with cash deposit? How will I be refunded?

Give me a few to research the best way to refund - our system is not 100% operational right now until monday otherwise we'd refund to an exchange account.

Hi - I'm in no super urgent need for BTC at the moment but are you quite sure the site will be back up tomorrow?

[walruscode]

Since my LiveAgent support ticket, my phone message & my private message on this forum haven't been responded to yet, I thought it'd be a good idea to post here (regarding my open BitStamp coupon -> BTC-e order):

Since BitInstant will be down for the entirety of the weekend (according to the message on the website), my USD will be in limbo for quite a while, despite rising exchange rates. Is there any possibility of my open order being closed and my funds being returned to my BitStamp account (either via my user ID or a coupon), or returned to me by some other method so I may convert them to BTC before the price gets much higher?

Thanks in advance.

[cosmicboy]

Seems to me like Bitinstant is in the process of stealing all of our btc/usd/etc. I have gotten very rude responses when asking about my coin that i no longer have access to, and the fact that nothing i sent through bit instant as of thursday or friday has gone ANYWHERE besides in their pockets. Red Flags all around! BEWARE!

Nah they're not going to steal anything...just delays. This happened to me when this whole thing started and the funds came through in a bout 8 days. It'll all come through. Still I don't see how they can have had their web site up taking orders with this kind of delay...maybe it'll all be straightened out by monday when their site is supposed to be back up.
-cosmicboy

[raywhat]

Seems to me like Bitinstant is in the process of stealing all of our btc/usd/etc. I have gotten very rude responses when asking about my coin that i no longer have access to, and the fact that nothing i sent through bit instant as of thursday or friday has gone ANYWHERE besides in their pockets. Red Flags all around! BEWARE!

Nah they're not going to steal anything...just delays. This happened to me when this whole thing started and the funds came through in a bout 8 days. It'll all come through. Still I don't see how they can have had their web site up taking orders with this kind of delay...maybe it'll all be straightened out by monday when their site is supposed to be back up.
-cosmicboy

I know its maddening man cause I put my order in and within the hour the site was down. What luck.

[shkiser]

Very frustrating I know. I have faith in bitinstant, and I believe in time they will handle all they can on their end.. Wish u luck

[FullLife]

How long will your site be down?  It was down yesterday when I checked and it's still down when I checked just now.

[shkiser]

Only time will tell.. Starting to notice a trend with their Estimated time til theyre back up..

[Walter Rothbard]

Hi, Bitinstant; are you still likely to be back up today?  I was planning to use bitinstant for a Dwolla -> VouchX exchange soon; hopefully today.

[ponyo]

Hi !!!

I am very super new to bitcoins. I have been trying to find a way to get some, without going through my bank account. That seems to take a long time.

My friend has used bitinstant and suggested for me to use it as well. I have been trying to, although the site is down. It says that it will be open after the weekend. It is not 

What can I do ? Nothing ?

Is there another way to get bitcoins with cash.

This is still a little confusing and I am super new. Any help and suggestions are appreciated.

Thanks sooo super much !

[Snipes777]

Hi !!!

I am very super new to bitcoins. I have been trying to find a way to get some, without going through my bank account. That seems to take a long time.

My friend has used bitinstant and suggested for me to use it as well. I have been trying to, although the site is down. It says that it will be open after the weekend. It is not 

What can I do ? Nothing ?

Is there another way to get bitcoins with cash.

This is still a little confusing and I am super new. Any help and suggestions are appreciated.

Thanks sooo super much !

Should still be up sometime today, but we will see. I am thinking of making an additional purchase too.

[cuponthefloor]

I see that BitInstant.com is supposed to be down for the weekend but now it's Monday and the site is still offline. Is there a general timeline for when it will be back online?

[canon83]

still waiting for bitinstant to come back online. really need to purchase bitcoins and have them deposited in my wallet today. can anyone help?

[acegik12367]

An update would be nice ... I'm hedging with Dwolla and I might not be back.

[bitcoin128]

An update would be nice ...

+1, it really would be nice to get an update.

Bitinstant was recommended to me by a friend last week, but unfortunately the xfer to Bitcoin was down, and now the whole site is down.  Perhaps I lucked out by not performing any transactions while the site was half working, but the timeframe keeps changing on when the issue will be resolved.

For those of you who do use Bitinstant regularly, is this a normal occurrence with their service?  This doesn't seem like good business for those who have their funds tied up.

[kingcrimson]

what time will bitinstant be up?

[acegik12367]

what time will bitinstant be up?

Who the hell knows, no updates is lame. I found some vendors who will trade MoneyPak for BTC (with very reasonable commissions) . But these are guys I've dealt with for some time and trust. If I can help it I'll never use BitInstant again.

Many vendors were upset when their site was down b/c they felt they weren't being updated appropriately, I feel the same. I've given these guys a ton of business and this just isn't right.