Official Newbie BitInstant Support Thread (Active Customer Support)

[xqr]

*snip*
This is looking more and more like a ponzi scheme.

If you were offering more constructive posts your posts might be responded to.
Anyway.. Bitinstant so far was areliable partner for years... i would trust them even though i now had my first problem with them....

Oh, and please use more red bold letters, it makes your posts even more useful.

Bernie Madoff also offered a great service with a high rate of return for a long time...

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[jwest411]

Hi. I am on the 4/8 list and still have not been taken care of. Id like to pay the price i thought i was getting for my bitcoins please
Order ID
a0434043-dad9-481d-afbc-7c5226bb49a2
Quote ID
22a6aed5-96c3-48c9-872b-813aa0ddef55
Event ID
8d481dd2-368e-4a93-b1d4-105de916ff43

[liztah]

URSAY,

Could you unblock order id: cc2c7a23-9f31-44ad-adb5-51ee140b56e0 ?? I was on 4/8 list. My money has not shown yet on mtgox.

What do you mean by unblock?  Is this a new issue other then what was logged on 4/8?

It is the same issue. Earlier you asked people to mention if they're already in some list.

[yero888]

Quote ID   c21432a9-673d-495e-b80c-61ccc18c3de5
Event ID   26325383-5ac4-4585-a91b-68d4abb50603
Fees (inclusive)   1.99%%
Amount you paid   $230.0 USD
Amount you will receive   $225.423 USD
Destination exchange   Bitcoin Address
Destination account   XXXXXXXX

Hello just putting my own transaction in line so hopefully it gets fixed sooner or later. The same problem others are having with MtGox order loading. Thanks!

[URSAY]

Order ID   013fba70-bb0b-4208-b019-ef6709d645bf
Quote ID   57124459-15ba-4aa4-a956-547adfb6a540
Event ID   916add8f-f946-45a2-8850-554463f1f229
Fees (inclusive)   1.99%%
Amount you paid   $100.0 USD
Amount you will receive   $98.01 USD
Delivery Deadline   Mon Apr 8 18:13:58 2013
Destination exchange   MtGox
Destination account   XXXXXX

For some reason my Dwolla verification goes through, and then the verification is attempted (illogically) a second time, so the order is marked as failed.
1. No, a ticket has not been opened for me previously and I am not on any support lists that I know of.
2. No, there have been no deposits made into my MtGox account as a result of this order, and I have not received any MtGox USD codes to redeem.

Thanks in advance!

Edit: The Dwolla transaction ID was 2552236.

Added to 4/8 support list!  Thanks for being clear with ALL info! 

URSAY, it's now been over 24 hours but I still haven't received my funds; meanwhile, USD/BTC has risen at least $35 during that time.

Meanwhile I have posted many times that you will receive the same BTC price at the time of your order.  If you do not I will escalate your issue to make sure it's solved.

[jasonkolb]

Wait, dude, wtf... I am on the 4/8 list, how can you move onto the 4/9 list let alone the 4/10 list until the 4/8 list is worked? Is something unique about the problem, and if so what is it? Will I be waiting several more hours? Days? Weeks? Years? Throw me a bone here...

4/9 SUPPORT LIST CLOSED.  Moving on to 4/10 support list.

Final 4/9 list will be posted shortly.  Thanks. 

[URSAY]

Wait, dude, wtf... I am on the 4/8 list, how can you move onto the 4/9 list let alone the 4/10 list until the 4/8 list is worked? Is something unique about the problem, and if so what is it? Will I be waiting several more hours? Days? Weeks? Years? Throw me a bone here...

4/9 SUPPORT LIST CLOSED.  Moving on to 4/10 support list.

Final 4/9 list will be posted shortly.  Thanks.  

Issues come in everyday.  I continue logging them and escalating them.  Does that make sense?

[jasonkolb]

Wait, dude, wtf... I am on the 4/8 list, how can you move onto the 4/9 list let alone the 4/10 list until the 4/8 list is worked? Is something unique about the problem, and if so what is it? Will I be waiting several more hours? Days? Weeks? Years? Throw me a bone here...

4/9 SUPPORT LIST CLOSED.  Moving on to 4/10 support list.

Final 4/9 list will be posted shortly.  Thanks.  

Issues come in everyday.  I continue logging them and escalating them.  Does that make sense?

Got it... when you said CLOSED I assume that meant that all of the open issues for that day were closed, not that the list was rolling into a new one.

[URSAY]

Hi. I am on the 4/8 list and still have not been taken care of. Id like to pay the price i thought i was getting for my bitcoins please
Order ID
a0434043-dad9-481d-afbc-7c5226bb49a2
Quote ID
22a6aed5-96c3-48c9-872b-813aa0ddef55
Event ID
8d481dd2-368e-4a93-b1d4-105de916ff43

I have stated over and over that we will honor your price at time of purchase.

[shadumdum]

Quit saying that they are scamming, because it is clearly not so. If you guys had any common sense you would know what is going on.

for someone who talks about common sense, you apparently lack it. they very clearly using today's funds from orders to cover their ass on prior day's orders that went unfulfilled. it takes minutes to confirm receipt of funds, and seconds to deliver the funds to the address entered at order placement. yet their so-called support is consistently claiming this is a super complex issue that results in some people going a week without a resolution. at the very fucking least, this forum support ticket bullshit needs to stop and they need to use some of that inflated fees on orders they actually process to fund a support ticket system. this company, its support, and this fucking thread with the occasional BI-cocksucking douche likeyourself, is a fucking joke. and if they piss off enough of the right people, shit will get done

Obviously their system isn't perfect. And they have a support system, but now they are getting flooded with requests and people are putting everything here, which isn't really helping either as far as organization goes. I agree that they need to rethink how they do support, but they have also said they are working on it. They are a company, it isn't going to get fixed over night. Sitting on this forum and writing big red words about how they are scammers isn't helping anyone, and is clearly false. If you read this thread, then you would know that people's issues are getting resolved. It might be slow, but damnit they're trying! 

[URSAY]

URSAY,

Could you unblock order id: cc2c7a23-9f31-44ad-adb5-51ee140b56e0 ?? I was on 4/8 list. My money has not shown yet on mtgox.

What do you mean by unblock?  Is this a new issue other then what was logged on 4/8?

It is the same issue. Earlier you asked people to mention if they're already in some list.

Added to 4/10 support list thanks.

[URSAY]

Wait, dude, wtf... I am on the 4/8 list, how can you move onto the 4/9 list let alone the 4/10 list until the 4/8 list is worked? Is something unique about the problem, and if so what is it? Will I be waiting several more hours? Days? Weeks? Years? Throw me a bone here...

4/9 SUPPORT LIST CLOSED.  Moving on to 4/10 support list.

Final 4/9 list will be posted shortly.  Thanks.  

Issues come in everyday.  I continue logging them and escalating them.  Does that make sense?

Got it... when you said CLOSED I assume that meant that all of the open issues for that day were closed, not that the list was rolling into a new one.

DOH!  Sorry for any confusion! 

[Ace.]

Hey there,

This is to notify you that your order has been updated, please find the details below:


Thank you for your transfer to PayPal


OrderID: 83e9b1a7-e3bc-4ce5-ad65-3289a566b8f3
EventID: 7dbddf7e-3a30-4872-b2ae-3753d92cfd90
DestAccount: ace@c0dereality.com
QuoteID: aa0836b6-ca26-459b-ad7a-244e48f0289c
User: SYSTEM
DestExchange: paypal
eventtype: Order executed
EventSentAt: 1365024564.27
APIResponse: {u'errorCode': u'INSUFFICIENT_FUNDS', u'paymentID': 0}
FundsSent: $110.21563712 USD



If you have any questions, feedback or need some help, please do not hesitate to contact us!
support@bitInstant.com
Telephone: 1.716.712.4846
Fax: 1.347.223.5251

Feedback is important to us, please leave us a 2 minute review!
http://www.resellerratings.com/store/survey/BitInstant

Thanks!

The team @ Bitinstant.

Dear acepilot1023,

There has been a withdrawal from your Mt.Gox account:

Transaction reference: 9caba4ec-e5c2-4a94-b9f2-4a61eaab6ca5
Date: 2013-04-03 21:26:57 GMT
IP: 70.63.132.94

You can access your account history for more details.

Please contact us as soon as possible by replying to this email if you did not request this withdrawal.

Thanks,
The Mt.Gox Team

I requested a MtGox coupon to Paypal transfer and the order went through but I never received the paypal.

https://i.imgur.com/bLIu1go.png

The money was indeed withdrawn from the MtGox account: https://i.imgur.com/rskAsYX.png

In the email I received from Bitinstant it says: APIResponse: {u'errorCode': u'INSUFFICIENT_FUNDS', u'paymentID': 0}

I think that your paypal account did not have enough funds to process the transaction at the time. That is just a theory, and since I have no further information thusfar, that is what I'm attributing it to.

If you have any need for more information or clarity, feel free to contact me. I will be around for a while.

Okay, I'm getting fed up with this. I have asked repeatedly about this and I have gotten nowhere. I have tried to be nice, encouraging other people to be patient, but this shit has to stop.

It's been almost a week and the only thing I've gotten is promises it will be looked into and a email for the ticket that was apparently opened for me saying processed on April 5, but I still dont have my money to this very day. https://i.imgur.com/oHH8tYt.png

URSAY said to PM him all the information if you wanted him personally to take care of your matter, and I promptly did. He replied that he would look into it. This was around 50 pages of this thread ago. A few days later (and no messages later...) I replied to the PM asking him if there were any updates and I get no response.

I'm onboard with opening a class-action lawsuit against Bitinstant. It seems this is the only way to get their attention. I will be contacting my attorney regarding this matter if I don't see a resolution rather soon. I am fed up with this.

I have not lost as much money to Bitinstant as some of you others have, but that doesn't change the fact that they cheated us out of our money.

I guess I will post this over and over again until you actually look at it because you seem to be replying to posts that were posted after I posted this, yet ignoring mine.

This is looking more and more like a ponzi scheme.

And still URSAY says nothing. At least defend the company you supposedly represent.

[jwest411]

Hi. I am on the 4/8 list and still have not been taken care of. Id like to pay the price i thought i was getting for my bitcoins please
Order ID
a0434043-dad9-481d-afbc-7c5226bb49a2
Quote ID
22a6aed5-96c3-48c9-872b-813aa0ddef55
Event ID
8d481dd2-368e-4a93-b1d4-105de916ff43

I have stated over and over that we will honor your price at time of purchase.

I have a sell order that was in order to buy on the other exchange. Will you honor the price I thought i was going to arbitrage? Or pay me just the sell price?

I've really been trying to be patient

[URSAY]

Hey there,

This is to notify you that your order has been updated, please find the details below:


Thank you for your transfer to PayPal


OrderID: 83e9b1a7-e3bc-4ce5-ad65-3289a566b8f3
EventID: 7dbddf7e-3a30-4872-b2ae-3753d92cfd90
DestAccount: ace@c0dereality.com
QuoteID: aa0836b6-ca26-459b-ad7a-244e48f0289c
User: SYSTEM
DestExchange: paypal
eventtype: Order executed
EventSentAt: 1365024564.27
APIResponse: {u'errorCode': u'INSUFFICIENT_FUNDS', u'paymentID': 0}
FundsSent: $110.21563712 USD



If you have any questions, feedback or need some help, please do not hesitate to contact us!
support@bitInstant.com
Telephone: 1.716.712.4846
Fax: 1.347.223.5251

Feedback is important to us, please leave us a 2 minute review!
http://www.resellerratings.com/store/survey/BitInstant

Thanks!

The team @ Bitinstant.

Dear acepilot1023,

There has been a withdrawal from your Mt.Gox account:

Transaction reference: 9caba4ec-e5c2-4a94-b9f2-4a61eaab6ca5
Date: 2013-04-03 21:26:57 GMT
IP: 70.63.132.94

You can access your account history for more details.

Please contact us as soon as possible by replying to this email if you did not request this withdrawal.

Thanks,
The Mt.Gox Team

I requested a MtGox coupon to Paypal transfer and the order went through but I never received the paypal.

https://i.imgur.com/bLIu1go.png

The money was indeed withdrawn from the MtGox account: https://i.imgur.com/rskAsYX.png

In the email I received from Bitinstant it says: APIResponse: {u'errorCode': u'INSUFFICIENT_FUNDS', u'paymentID': 0}

I think that your paypal account did not have enough funds to process the transaction at the time. That is just a theory, and since I have no further information thusfar, that is what I'm attributing it to.

If you have any need for more information or clarity, feel free to contact me. I will be around for a while.

Okay, I'm getting fed up with this. I have asked repeatedly about this and I have gotten nowhere. I have tried to be nice, encouraging other people to be patient, but this shit has to stop.

It's been almost a week and the only thing I've gotten is promises it will be looked into and a email for the ticket that was apparently opened for me saying processed on April 5, but I still dont have my money to this very day. https://i.imgur.com/oHH8tYt.png

URSAY said to PM him all the information if you wanted him personally to take care of your matter, and I promptly did. He replied that he would look into it. This was around 50 pages of this thread ago. A few days later (and no messages later...) I replied to the PM asking him if there were any updates and I get no response.

I'm onboard with opening a class-action lawsuit against Bitinstant. It seems this is the only way to get their attention. I will be contacting my attorney regarding this matter if I don't see a resolution rather soon. I am fed up with this.

I have not lost as much money to Bitinstant as some of you others have, but that doesn't change the fact that they cheated us out of our money.

I guess I will post this over and over again until you actually look at it because you seem to be replying to posts that were posted after I posted this, yet ignoring mine.

This is looking more and more like a ponzi scheme.

And still URSAY says nothing. At least defend the company you supposedly represent.

I can't always defend us because I would rather solve your support issues.  Surely that's what you would like, NO?

[URSAY]

Hi. I am on the 4/8 list and still have not been taken care of. Id like to pay the price i thought i was getting for my bitcoins please
Order ID
a0434043-dad9-481d-afbc-7c5226bb49a2
Quote ID
22a6aed5-96c3-48c9-872b-813aa0ddef55
Event ID
8d481dd2-368e-4a93-b1d4-105de916ff43

I have stated over and over that we will honor your price at time of purchase.

I have a sell order that was in order to buy on the other exchange. Will you honor the price I thought i was going to arbitrage? Or pay me just the sell price?

I've really been trying to be patient

Wait and see what happens.  If an issue arises then I will do my best to fix it.  I cannot open a ticket for an issue that does not yet exist.

[Ace.]

Hey there,

This is to notify you that your order has been updated, please find the details below:


Thank you for your transfer to PayPal


OrderID: 83e9b1a7-e3bc-4ce5-ad65-3289a566b8f3
EventID: 7dbddf7e-3a30-4872-b2ae-3753d92cfd90
DestAccount: ace@c0dereality.com
QuoteID: aa0836b6-ca26-459b-ad7a-244e48f0289c
User: SYSTEM
DestExchange: paypal
eventtype: Order executed
EventSentAt: 1365024564.27
APIResponse: {u'errorCode': u'INSUFFICIENT_FUNDS', u'paymentID': 0}
FundsSent: $110.21563712 USD



If you have any questions, feedback or need some help, please do not hesitate to contact us!
support@bitInstant.com
Telephone: 1.716.712.4846
Fax: 1.347.223.5251

Feedback is important to us, please leave us a 2 minute review!
http://www.resellerratings.com/store/survey/BitInstant

Thanks!

The team @ Bitinstant.

Dear acepilot1023,

There has been a withdrawal from your Mt.Gox account:

Transaction reference: 9caba4ec-e5c2-4a94-b9f2-4a61eaab6ca5
Date: 2013-04-03 21:26:57 GMT
IP: 70.63.132.94

You can access your account history for more details.

Please contact us as soon as possible by replying to this email if you did not request this withdrawal.

Thanks,
The Mt.Gox Team

I requested a MtGox coupon to Paypal transfer and the order went through but I never received the paypal.

https://i.imgur.com/bLIu1go.png

The money was indeed withdrawn from the MtGox account: https://i.imgur.com/rskAsYX.png

In the email I received from Bitinstant it says: APIResponse: {u'errorCode': u'INSUFFICIENT_FUNDS', u'paymentID': 0}

I think that your paypal account did not have enough funds to process the transaction at the time. That is just a theory, and since I have no further information thusfar, that is what I'm attributing it to.

If you have any need for more information or clarity, feel free to contact me. I will be around for a while.

Okay, I'm getting fed up with this. I have asked repeatedly about this and I have gotten nowhere. I have tried to be nice, encouraging other people to be patient, but this shit has to stop.

It's been almost a week and the only thing I've gotten is promises it will be looked into and a email for the ticket that was apparently opened for me saying processed on April 5, but I still dont have my money to this very day. https://i.imgur.com/oHH8tYt.png

URSAY said to PM him all the information if you wanted him personally to take care of your matter, and I promptly did. He replied that he would look into it. This was around 50 pages of this thread ago. A few days later (and no messages later...) I replied to the PM asking him if there were any updates and I get no response.

I'm onboard with opening a class-action lawsuit against Bitinstant. It seems this is the only way to get their attention. I will be contacting my attorney regarding this matter if I don't see a resolution rather soon. I am fed up with this.

I have not lost as much money to Bitinstant as some of you others have, but that doesn't change the fact that they cheated us out of our money.

I guess I will post this over and over again until you actually look at it because you seem to be replying to posts that were posted after I posted this, yet ignoring mine.

This is looking more and more like a ponzi scheme.

And still URSAY says nothing. At least defend the company you supposedly represent.

I can't always defend us because I would rather solve your support issues.  Surely that's what you would like, NO?

It is very much so what I would like. But ignoring a post doesn't solve support issues.

Please provide me with a Paypal transaction number if it was "processed". If you indeed processed it, this is a Paypal error and I should contact them to get it resolved.​

[URSAY]

Hey there,

This is to notify you that your order has been updated, please find the details below:


Thank you for your transfer to PayPal


OrderID: 83e9b1a7-e3bc-4ce5-ad65-3289a566b8f3
EventID: 7dbddf7e-3a30-4872-b2ae-3753d92cfd90
DestAccount: ace@c0dereality.com
QuoteID: aa0836b6-ca26-459b-ad7a-244e48f0289c
User: SYSTEM
DestExchange: paypal
eventtype: Order executed
EventSentAt: 1365024564.27
APIResponse: {u'errorCode': u'INSUFFICIENT_FUNDS', u'paymentID': 0}
FundsSent: $110.21563712 USD



If you have any questions, feedback or need some help, please do not hesitate to contact us!
support@bitInstant.com
Telephone: 1.716.712.4846
Fax: 1.347.223.5251

Feedback is important to us, please leave us a 2 minute review!
http://www.resellerratings.com/store/survey/BitInstant

Thanks!

The team @ Bitinstant.

Dear acepilot1023,

There has been a withdrawal from your Mt.Gox account:

Transaction reference: 9caba4ec-e5c2-4a94-b9f2-4a61eaab6ca5
Date: 2013-04-03 21:26:57 GMT
IP: 70.63.132.94

You can access your account history for more details.

Please contact us as soon as possible by replying to this email if you did not request this withdrawal.

Thanks,
The Mt.Gox Team

I requested a MtGox coupon to Paypal transfer and the order went through but I never received the paypal.

https://i.imgur.com/bLIu1go.png

The money was indeed withdrawn from the MtGox account: https://i.imgur.com/rskAsYX.png

In the email I received from Bitinstant it says: APIResponse: {u'errorCode': u'INSUFFICIENT_FUNDS', u'paymentID': 0}

I think that your paypal account did not have enough funds to process the transaction at the time. That is just a theory, and since I have no further information thusfar, that is what I'm attributing it to.

If you have any need for more information or clarity, feel free to contact me. I will be around for a while.

Okay, I'm getting fed up with this. I have asked repeatedly about this and I have gotten nowhere. I have tried to be nice, encouraging other people to be patient, but this shit has to stop.

It's been almost a week and the only thing I've gotten is promises it will be looked into and a email for the ticket that was apparently opened for me saying processed on April 5, but I still dont have my money to this very day. https://i.imgur.com/oHH8tYt.png

URSAY said to PM him all the information if you wanted him personally to take care of your matter, and I promptly did. He replied that he would look into it. This was around 50 pages of this thread ago. A few days later (and no messages later...) I replied to the PM asking him if there were any updates and I get no response.

I'm onboard with opening a class-action lawsuit against Bitinstant. It seems this is the only way to get their attention. I will be contacting my attorney regarding this matter if I don't see a resolution rather soon. I am fed up with this.

I have not lost as much money to Bitinstant as some of you others have, but that doesn't change the fact that they cheated us out of our money.

I guess I will post this over and over again until you actually look at it because you seem to be replying to posts that were posted after I posted this, yet ignoring mine.

This is looking more and more like a ponzi scheme.

And still URSAY says nothing. At least defend the company you supposedly represent.

I can't always defend us because I would rather solve your support issues.  Surely that's what you would like, NO?

It is very much so what I would like. But ignoring a post doesn't solve support issues.

Please provide me with a Paypal transaction number if it was "processed". If you indeed processed it, this is a Paypal error and I should contact them to get it resolved.​

I can't post in the forum 24/7 or I will never actually get to helping with your issue.  Why is that so difficult to understand?  Already late escalating the 4/9 list because I am here reassuring you over and over.  I understand your frustration but surely you want to work WITH me and not AGAINST me???

[jwest411]

Hi. I am on the 4/8 list and still have not been taken care of. Id like to pay the price i thought i was getting for my bitcoins please
Order ID
a0434043-dad9-481d-afbc-7c5226bb49a2
Quote ID
22a6aed5-96c3-48c9-872b-813aa0ddef55
Event ID
8d481dd2-368e-4a93-b1d4-105de916ff43

I have stated over and over that we will honor your price at time of purchase.

I have a sell order that was in order to buy on the other exchange. Will you honor the price I thought i was going to arbitrage? Or pay me just the sell price?

I've really been trying to be patient

Wait and see what happens.  If an issue arises then I will do my best to fix it.  I cannot open a ticket for an issue that does not yet exist.

please read my pm i sent you please

[URSAY]

Moving to finalize 4/9 escalations.  This means I will need to do other things besides posting here every 30 sec.  I will be back in a bit.