Official Newbie BitInstant Support Thread (Active Customer Support)

[kmicro]

Hello, waiting on this since Sunday.

Order status is loading
Quote ID   b7a81fd5-487f-4a5e-a88e-1881b4b6c43e
Event ID   56748881-b030-4ad8-8b23-da61fe4fa1b5

zipzap 518741228

Sun Apr 7 22:37:09 2013   56748881-b030-4ad8-8b23-da61fe4fa1b5           Quote for new transaction
Sun Apr 7 23:11:26 2013   12ea5a34-6ef5-49d2-9b87-dac1e69082a6   New Order
Sun Apr 7 23:11:19 2013   3b56ca3d-69c8-4044-8690-b169e5481fa3   MTGox Order Loading

[1714606803]

1714606803

[1714606803]

1714606803

[1714606803]

1714606803

[1714606803]

1714606803

[solstoce]

URSAY never got my USD transfer on mtgox I gave my mtgox address as DestAccount but maybe this was wrong?

Exchange Account: 344579
or
Exchange Account: solstoce

OrderID: efc9734e-5532-4737-92c2-d62102a0993f
EventID: fb40f19b-f568-4432-ac1f-8fb58b3f1ade
DestAccount: m36344579x
QuoteID: e1d259cf-416b-4cb1-974c-89d755189b8d
User: SYSTEM
DestExchange: mtgox
eventtype: Order executed
EventSentAt: 1365530251.06
APIResponse:
FundsSent: $96.01 USD

I will help you fix your issue. You will receive a PM from me soon.

THIS HAS BEEN RESOLVED thanks for catchin my money shadumdum  and being a good person one day when I'm rich ill throw u a bone

[Leepie]

Hi, I'm on the 4/8 list. I don't see any evidence that my issue has been resolved. Could you please make sure to honor the sunday night price as well? Thank you.

https://www.bitinstant.com/order_status/7d1724fc-66b8-4c4a-a0c2-2c3d3162c1ae

[bitcoinfiend]

I ordered 30$ worth of Bitcoins from BitInstant on 4/8/13... I received an error message, however, BitInstant still took my payment....My Order Number is ::::   14b12f44-4333-4415-b5ac-9ce175622041.................. The order was:: Dwolla to BitCoin Address....When I look the address up, there has been no payment sent to this address... Can you please help me resolve this issue? Charlie?


Order Number::: 14b12f44-4333-4415-b5ac-9ce175622041

BitCoin Address ::   17KfwogkWEVvTy1PAyshYRjbu3uD4KNUTA

[Tyraeil]

If you are on this list then I have manually pushed your order thru.  You may see results soon.  Your tickets will remain open and they will still be escalated regardless.  

iNormalize / fuue83 / chase1420 / archfiendmaster / sandyjg9 / Protagonus / aqrulesms / Cogine / Tyraeil / Droganan / damavox / haggady

I'm on the 4/8 list and still haven't seen anything, even with this "manual order push"

[alternativee30]

Trying to check my order in the amount of 496.00 USD

I received the confirmation email from Zip Zap that the order was successful but i have not yet been credited the Bitcoins to My Personal Wallet. Please Advise.

The quote ID is af3dcc0d-5d38-42ac-911c-912132050203

Upon checking the Order the status is MTGOX order loading. This does not make sense to me because the order was to a bit-coin wallet address not to MT Gox.

I have used this service multiple times and not had any problems, had funds within 1 hour or less this is the first time I've encountered any trouble. I have not gotten a response during regular hours please respond.

[jtheboss95]

Just got some new training on pushing thru certain types of orders manually.  Get closer to RESOLVING more of your issues MYSELF.  Wooooo!  I can't wait to use my new powers for the good of the community!  

Getting back to my 4/9 escalations.  Please be patient.  I also need to eat something sometime.  Uhhhhhh..  

Thanks guys!

Hey you haven't responded to me.
I am the guy who wanted the paypal

Order ID   43a40dfa-e0f5-4a08-93a6-2e63c914e9c3
Quote ID   c54ac537-ea0a-42a7-91e0-189514901692
Event ID   76712266-447f-4719-96a1-bb405a00b3de

[dimasmjunior]

Hi guys!

    Can you help me with the following orders:

    Order id: 856bee2f-4128-4ee2-bd7c-56309aa310b6
    or quote id: ecaf06c7-5a32-4bf6-8693-0c8e35c48d5c

    and Order id: 37617a56-2ef0-4bd6-920c-c21978fdf4e0
    or quote id: bd6f2a6f-9b52-47fc-b589-0caf1020a8e5

    Both have been confirmed by ZipZap but not yet processed by your system.

Thanks.

[archimediate]

Ursay, I had a very odd response to my order. I'm not sure what it meant. Instead of posting something here I'm going to PM it to you. Thanks in advance!

[sophos82]

Hi all,

I was very concerned as you all. Had made the payment on April 5th and no credits had been deposited in my Mt. Gox account.
I happy to inform I've just received the funds.

[fwf]

I just got a reply to an e-mail I sent to Charlie yesterday regarding a transaction that didn't go through. He sent me a new MtGox coupon code, but it was only for the original amount ($95) which was the price of 1 BTC back on March 28, the date of the original transaction. I've sent him an e-mail requesting the difference.

URSAY - I guess you can take me off the 4/8 list.

Thanks Charlie/Yankee and URSAY

Update:

I got the difference! Thanks Charlie / Yankee!

[efini]

Well its officially been over a week and even after logging 29 hours on this forum trying to get help, still ZERO help.

Time to start posting threads  

http://www.nyc.gov/html/dca/html/publications/publications_small_claims.shtml

[taylored]

URSAY it has now been over 4 days!! I was on the 4/6 support list and see that others have received support before me?? This is unacceptable. How are you even approaching this support list for that to make sense? How do you prioritize your customers??

Please push through my order!! ZipZap: 644048985

You'll be glad to know you are on the frontpage of www.reddit.com/r/bitcoin

You NEVER provided your zipzap acct # that I am aware of.  I just pushed thru your order manually.  You may see results soon.  PLEASE PROVIDE ALL INFO and we can help you faster guys!  Thanks! 

Contrary to your statement, I have yet to receive any money. 5 days late and counting!!!

[needtoknow]

Hi, I executed two MoneyGram payments ZipZap/Bitinstant, but the funds never appeared in my e-wallet.

Can you help me to determine what happened, or where the funds are?  Or how I can get them back?

thanks in advance.

You will need to provide more information and ursay will help you. Saying you need help isn't going to allow them to help you.

Zip zap account number.
Order ID
Quote ID
Event ID

Excellent, thanks.  I don't have the info handy at the moment, but will post later.  

[watchboy]

Hello!

Like many others posting in the past few days, I tried to order BitCoins from Dwolla to a BitCoin address and failed. The error message was "Dwolla failed second round verification - fraud check failed." Just in case it's relevant, when I attempted to place an order beforehand Dwolla asked me to verify my identity by answering a series of personal multiple-choice quesitons. I was told that I was verified and created the order listed below about a minute later. Maybe it's a timing issue?

Order ID    9be89a46-300a-425d-9751-d43c3a89b7de
Quote ID    7db31cbb-b4b0-422b-952b-bb904a0a89d7
Event ID    aa21e7f5-32de-4631-b927-a6b021a0078c

Thanks for your hard work!

[ASM11]

Hello, another one here who used BitInstant to transfer 500 USD to Mt Gox from Dwolla. I've had no status updates at all, and no contact through e-mails, so I made my way here.

My info:
Order ID   a8cd35a3-6fae-4b81-8a8a-49f7eb7f4fc7
Quote ID   c0d2b0b3-0507-460d-b653-0dd1fd9d8c00
Event ID   d2e78dca-a910-4b49-b295-f9ca38a3da6f

I haven't bought bitcoins in about a year, and I remembered hearing good things about BitInstant. Boy, it's a lot harder to get bitcoins these days. Almost two weeks now from having to verify my Dwolla account, bank, finally getting the funds and now this... You guys are making me think it'll be another week before I even see a bitcoin... Any help would be appreciated. Thanks.

[URSAY]

Hi all.

Support list for 4/9 has officially been escalated to level 2 support.  If you are in an older list that does not mean you don't have priority.  I still have to log current issues by date and formally submit them to level 2.

Now updating list for 4/10.  I will start with PMs and then jump back into the thread.

Some other updates your might find useful...

I am going to try and combine my support lists tonight so they are more easily searchable.  Also, as I mentioned before, I got some new training on resolving certain types of issues myself.  I hope to take care of some of the lagging issues that have not been resolved.  However, there is probably a reason those issues lag...they are likely complex and above my level of support.

Doing my best to keep you updated while working on the issues.

Thanks everyone.  Patience.  

[chumpchanger]

Everyone...

Overwhelming volume is the issue here.  Your funds are NOT lost.  BitInstant is NOT scamming you.  All orders will be resolved.

Please try and work WITH me and not against me so I can help you resolve your issues.

Spamming this thread does not help me help you.  Please include ALL of your information regarding your transaction in 1 post or PM.  Partial info or just complaints do not give me the resources to help you.

Thanks!
-BitInstant Support

Okay URSAY, convince me Bitinstant won't fail me..........

So March 27th, I made 2 deposits to Bitinstant, at CVS via Moneygram/ZIPZAP, but as a week has passed, only ONE of TWO of my deposits have been sent to my account: of 1BbLYvXk63C6TqccTDiWrkZsoY6Gry36kf (not a MtGox account)

first      2d2be619-81b5-4e3a-a88f-0561570acd3c <-------this one proved successful
second  422de93e-cc32-45ad-b8aa-0880ab659f8e <-------this one did not go through, which is incorrectly stated as a MtGox destination,
                                                                                despite having the correct address destination (MtGox coupon proved total fail)

It is now Thursday, April 4th 8 DAYS later, and I'm really hoping you guys can make this right, with the bitcoin value I intended at the time of deposit, yet I am still missing the 400 dollars (net 384.04) ordered to my BTC-e address.  

I've been hanging in there for over a week...... when can I expect compliance?

So far so good, URSAY states BitInstant is willing to looking into reissuing a MtGox Coupon, due to expired one . Though I preferred this sent to my BTC-e, I'll take what I can get.

Thanks for the diligence,  URSAY  


SO JUST TO UPDATE. I'M STILL WAITING ON THE DEPOSIT FOLKS.. I'VE BEEN IN CONTACT, AND THOUGH THEY'VE INDICATED TO ME THEY'RE WORKING ON IT, NO ETA YET

It is now 13 days later, since my March 17th Bitinstant deposit guys, order ID # 422de93e-cc32-45ad-b8aa-0880ab659f8e has YET to deposit to my account..... I don't have a problem getting correspondence back from Bitinstant, it's just the order, that is failing to be fulfilled. I'm at my wits end here. In a little while, if no result appears soon, I'm escalating this to my Reddit outreach

Dont waste you time. Escalate it now.

Upvotes, on reddit to subject "How do I get Bitinstant's attention, to address my missing transaction, without dragging them through the mud?" are appreciated, if you're part of REDDIT community....
http://www.reddit.com/r/Bitcoin/comments/1c0j8b/approach_deposit_to_bitinstant_with_caution/

[cubism4nerds]

What's the 4/9 list again?

 

[EJS420]

Well I promised i'd update my status if anything got resolved and it has....


I deposited 503.95 through MoneyGram->ZIPZAP->BitInstant-> MTGox on April 7th, 2013.

It said it was still loading at MtGox.


After Posting here, Reddit, support@bitinstant.com and anywhere else i could seek help, i got some resolutions. Infact i even posted i would forget about the money i lost in potential profits.

Well soon as i posted on reddit and all that, I had a manual transfer show up for the quote ID.

Half hour later my initial deposit for 480 was sitting all happy in my MTgox account.

I will honor my word and not bug you guys about the 80 bucks i lost in potential profits.

I am going to think long and hard about using your service next time, but i appreciate you honored my deposit.


BITINSTANT WILL FIX IT GUYS!!! BE RELENTLESS THOUGH...took me 2 days of constant badgering to get it done.