Official Newbie BitInstant Support Thread (Active Customer Support)

[nonames456]

FINAL 4/9 support list.  Please take note if you are on this list.  Thanks!  

Imaginer / ASICPool / Bjork / runarmyof1 / chowmein / pennyback / elitemom / Statesman / PC_Mobile / RandyVermillion / mwp (NEED MORE INFO) / fuue83 / justinpobrien / vitaslayer1212 / Singlebyte / ScrapOfCat / arkaideman / shadumdum / sugsmack100 / synergy7 / msiddiq / jack789 / Nonya Business / speshell1 / glasshouse / duquevalentino / cea45 / vitam / cubism4nerds / jasnlcas / mroth7684 / corvette77 / speakeasy1982 / Laughingman8 / Nachtwind / cubism4nerds / noname456 / Deadlock94 / Jross81 / mrbruceb

Anyone going forward with new issues will go on the list for 4/10.  We are working on ALL issues even if you have been waiting longer then others.  Thanks for your patience.  

Thanks URSAY!, fingers crossed here

[1714626739]

1714626739

[1714626739]

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[URSAY]

OrderID: bea9620e-f1e3-45ed-9dca-9548dc07a29a
EventID: e6d8e6af-f43b-442b-a11b-8e51d007a5ff
DestAccount: M24372891X
QuoteID: 7a23c122-becc-499b-934b-23e0a3bbd581

How may I help you?

My $$ is missing, this is my second post...443.95 up in the air, if I don't get the difference in btc rate our business is done once this resolved.

Read 4 posts above to answer your own question.  Thanks. 

[uncfan42204]

Hi yankee please help me. Zipzap confirmed my order but i never received my money in my mtgox account

[Nachtwind]

FINAL 4/9 support list.  Please take note if you are on this list.  Thanks!  

Imaginer / ASICPool / Bjork / runarmyof1 / chowmein / pennyback / elitemom / Statesman / PC_Mobile / RandyVermillion / mwp (NEED MORE INFO) / fuue83 / justinpobrien / vitaslayer1212 / Singlebyte / ScrapOfCat / arkaideman / shadumdum / sugsmack100 / synergy7 / msiddiq / jack789 / Nonya Business / speshell1 / glasshouse / duquevalentino / cea45 / vitam / cubism4nerds / jasnlcas / mroth7684 / corvette77 / speakeasy1982 / Laughingman8 / Nachtwind / cubism4nerds / noname456 / Deadlock94 / Jross81 / mrbruceb

Anyone going forward with new issues will go on the list for 4/10.  We are working on ALL issues even if you have been waiting longer then others.  Thanks for your patience.  

thanks. waiting for a solution

[URSAY]

Hi yankee please help me. Zipzap confirmed my order but i never received my money in my mtgox account

More info please. 

[msiddiq]

Ursay, I wanna buy more BTC using Bitinstant. Is it advisable to do this right now?

I used cash to GOX deposit yesterday with my GOX user name.  New MX number failed when I tried this morning.  I would suggest using your GOX user name for now. 

I was planning on using Cash deposit at Walmart using Moneygram -> ZipZap -> Bitinstant -> Bitcoin address
Is that system automatically working now and fixed? Or will you have to manually put that through like my previous orders?

Let me know whats up, I'm about to leave the house and want to put in a order, depending on your answer

[cea45]

FINAL 4/9 support list.  Please take note if you are on this list.  Thanks!  

Imaginer / ASICPool / Bjork / runarmyof1 / chowmein / pennyback / elitemom / Statesman / PC_Mobile / RandyVermillion / mwp (NEED MORE INFO) / fuue83 / justinpobrien / vitaslayer1212 / Singlebyte / ScrapOfCat / arkaideman / shadumdum / sugsmack100 / synergy7 / msiddiq / jack789 / Nonya Business / speshell1 / glasshouse / duquevalentino / cea45 / vitam / cubism4nerds / jasnlcas / mroth7684 / corvette77 / speakeasy1982 / Laughingman8 / Nachtwind / cubism4nerds / noname456 / Deadlock94 / Jross81 / mrbruceb

Anyone going forward with new issues will go on the list for 4/10.  We are working on ALL issues even if you have been waiting longer then others.  Thanks for your patience.  

Thank you for getting me on the list. What kind of notification will I get once my issue is resolved and my bitcoin is on the way?

[URSAY]

Ursay, I wanna buy more BTC using Bitinstant. Is it advisable to do this right now?

I used cash to GOX deposit yesterday with my GOX user name.  New MX number failed when I tried this morning.  I would suggest using your GOX user name for now. 

I was planning on using Cash deposit at Walmart using Moneygram -> ZipZap -> Bitinstant -> Bitcoin address
Is that system automatically working now and fixed? Or will you have to manually put that through like my previous orders?

Let me know whats up, I'm about to leave the house and want to put in a order, depending on your answer

I currently can't give you a status on this.  Sorry.

[URSAY]

FINAL 4/9 support list.  Please take note if you are on this list.  Thanks!  

Imaginer / ASICPool / Bjork / runarmyof1 / chowmein / pennyback / elitemom / Statesman / PC_Mobile / RandyVermillion / mwp (NEED MORE INFO) / fuue83 / justinpobrien / vitaslayer1212 / Singlebyte / ScrapOfCat / arkaideman / shadumdum / sugsmack100 / synergy7 / msiddiq / jack789 / Nonya Business / speshell1 / glasshouse / duquevalentino / cea45 / vitam / cubism4nerds / jasnlcas / mroth7684 / corvette77 / speakeasy1982 / Laughingman8 / Nachtwind / cubism4nerds / noname456 / Deadlock94 / Jross81 / mrbruceb

Anyone going forward with new issues will go on the list for 4/10.  We are working on ALL issues even if you have been waiting longer then others.  Thanks for your patience.  

Thank you for getting me on the list. What kind of notification will I get once my issue is resolved and my bitcoin is on the way?

You will receive your order via your wallet or whatever deposit method you chose.  Thanks! 

[dimitri69]

hi there, a noob question: i want to use BitInstant to buy some coins, but am nervous because of recent apparent problems. are these problems related only to transfers to MtGox? i want to transfer directly to marketplace address. will that go through quickly?

i have looked at many alternatives, but because of where i live my bank choices for cash deposit are very limited, and BitInstant provides best option for me, and hopefully in reasonable time frame. but if it is more then a few days I will try other options.

thanks!

[Ace.]

hi there, a noob question: i want to use BitInstant to buy some coins, but am nervous because of recent apparent problems. are these problems related only to transfers to MtGox? i want to transfer directly to marketplace address. will that go through quickly?

i have looked at many alternatives, but because of where i live my bank choices for cash deposit are very limited, and BitInstant provides best option for me, and hopefully in reasonable time frame. but if it is more then a few days I will try other options.

thanks!

NO! Do not give Bitinstant your money.

[efini]

are these problems related only to transfers to MtGox?

no. you're playing with fire using BI now

[ormrotter]

OrderID: bea9620e-f1e3-45ed-9dca-9548dc07a29a
EventID: e6d8e6af-f43b-442b-a11b-8e51d007a5ff
DestAccount: M24372891X
QuoteID: 7a23c122-becc-499b-934b-23e0a3bbd581

How may I help you?

My $$ is missing, this is my second post...443.95 up in the air, if I don't get the difference in btc rate our business is done once this resolved.

Read 4 posts above to answer your own question.  Thanks. 

When will my issue be resolved?

[URSAY]

hi there, a noob question: i want to use BitInstant to buy some coins, but am nervous because of recent apparent problems. are these problems related only to transfers to MtGox? i want to transfer directly to marketplace address. will that go through quickly?

i have looked at many alternatives, but because of where i live my bank choices for cash deposit are very limited, and BitInstant provides best option for me, and hopefully in reasonable time frame. but if it is more then a few days I will try other options.

thanks!

Everyday is different.  We work with many companies and we provide many options.  It all depends on if everyone is 100%.  This is always changing.  Most orders go through.  A small percentage fail for various reasons.  Thanks!  

[Ace.]

Hey there,

This is to notify you that your order has been updated, please find the details below:


Thank you for your transfer to PayPal


OrderID: 83e9b1a7-e3bc-4ce5-ad65-3289a566b8f3
EventID: 7dbddf7e-3a30-4872-b2ae-3753d92cfd90
DestAccount: ace@c0dereality.com
QuoteID: aa0836b6-ca26-459b-ad7a-244e48f0289c
User: SYSTEM
DestExchange: paypal
eventtype: Order executed
EventSentAt: 1365024564.27
APIResponse: {u'errorCode': u'INSUFFICIENT_FUNDS', u'paymentID': 0}
FundsSent: $110.21563712 USD



If you have any questions, feedback or need some help, please do not hesitate to contact us!
support@bitInstant.com
Telephone: 1.716.712.4846
Fax: 1.347.223.5251

Feedback is important to us, please leave us a 2 minute review!
http://www.resellerratings.com/store/survey/BitInstant

Thanks!

The team @ Bitinstant.

Dear acepilot1023,

There has been a withdrawal from your Mt.Gox account:

Transaction reference: 9caba4ec-e5c2-4a94-b9f2-4a61eaab6ca5
Date: 2013-04-03 21:26:57 GMT
IP: 70.63.132.94

You can access your account history for more details.

Please contact us as soon as possible by replying to this email if you did not request this withdrawal.

Thanks,
The Mt.Gox Team

I requested a MtGox coupon to Paypal transfer and the order went through but I never received the paypal.

https://i.imgur.com/bLIu1go.png

The money was indeed withdrawn from the MtGox account: https://i.imgur.com/rskAsYX.png

In the email I received from Bitinstant it says: APIResponse: {u'errorCode': u'INSUFFICIENT_FUNDS', u'paymentID': 0}

I think that your paypal account did not have enough funds to process the transaction at the time. That is just a theory, and since I have no further information thusfar, that is what I'm attributing it to.

If you have any need for more information or clarity, feel free to contact me. I will be around for a while.

Okay, I'm getting fed up with this. I have asked repeatedly about this and I have gotten nowhere. I have tried to be nice, encouraging other people to be patient, but this shit has to stop.

It's been almost a week and the only thing I've gotten is promises it will be looked into and a email for the ticket that was apparently opened for me saying processed on April 5, but I still dont have my money to this very day. https://i.imgur.com/oHH8tYt.png

URSAY said to PM him all the information if you wanted him personally to take care of your matter, and I promptly did. He replied that he would look into it. This was around 50 pages of this thread ago. A few days later (and no messages later...) I replied to the PM asking him if there were any updates and I get no response.

I'm onboard with opening a class-action lawsuit against Bitinstant. It seems this is the only way to get their attention. I will be contacting my attorney regarding this matter if I don't see a resolution rather soon. I am fed up with this.

I have not lost as much money to Bitinstant as some of you others have, but that doesn't change the fact that they cheated us out of our money.

I guess I will post this over and over again until you actually look at it because you seem to be replying to posts that were posted after I posted this, yet ignoring mine.

This is looking more and more like a ponzi scheme.

[shadumdum]

I'm onboard with opening a class-action lawsuit against Bitinstant. It seems this is the only way to get their attention. I will be contacting my attorney regarding this matter if I don't see a resolution rather soon. I am fed up with this.

they're completely fucked "support" system is ensuring that such an action is inevitable if they continue this. they're a stones throw away from wire fraud at this point.

you guys are literally the stupidest fucking people I know. Have you actually read any of this thread? CLEARLY people are having issues, they are aware of that. URSAY is only one man, but he has done a shit ton of work over the last few days. I have been keeping up with this thread and waiting for all of my issues to be resolved. Some things take time, but you just have to be patient. Saying you are going to file a class action lawsuit is NOT GOING TO HELP ANYONE. If you are kind and you just wait your damn turn, your issues will get resolved. Quit saying that they are scamming, because it is clearly not so. If you guys had any common sense you would know what is going on.

[Nachtwind]

*snip*
This is looking more and more like a ponzi scheme.

If you were offering more constructive posts your posts might be responded to.
Anyway.. Bitinstant so far was areliable partner for years... i would trust them even though i now had my first problem with them....

Oh, and please use more red bold letters, it makes your posts even more useful.

[Jross81]

Man I'm so frustrated with this..
Live chat = NO CHAT. email and cross your fingers,
please help me

[Ace.]

*snip*
This is looking more and more like a ponzi scheme.

If you were offering more constructive posts your posts might be responded to.
Anyway.. Bitinstant so far was areliable partner for years... i would trust them even though i now had my first problem with them....

Oh, and please use more red bold letters, it makes your posts even more useful.

I have been patient, kind, and polite before this. But this has to stop. Many many MANY other people's issues who posted days after mine are resolved, yet the only thing I get is an email saying that mine was, yet clearly was not.

If you insist.

[efini]

Quit saying that they are scamming, because it is clearly not so. If you guys had any common sense you would know what is going on.

for someone who talks about common sense, you apparently lack it. they very clearly using today's funds from orders to cover their ass on prior day's orders that went unfulfilled. it takes minutes to confirm receipt of funds, and seconds to deliver the funds to the address entered at order placement. yet their so-called support is consistently claiming this is a super complex issue that results in some people going a week without a resolution. at the very fucking least, this forum support ticket bullshit needs to stop and they need to use some of that inflated fees on orders they actually process to fund a support ticket system. this company, its support, and this fucking thread with the occasional BI-cocksucking douche likeyourself, is a fucking joke. and if they piss off enough of the right people, shit will get done