Official Newbie BitInstant Support Thread (Active Customer Support)

[am752]

Sorry, thats my zipzap number, order number was 874888647‏

[bftst3]

Gareth my # is 9071 the 10089 was an old case

[JustAnotherBitcoinFan]

I just want to thank Gareth who just helped manually push my order through, without any fees. I appreciate your time.

Good to see a Dwolla order was pushed through.  When I start seeing people coming in here stating their orders through ZipZap on early Tuesday have been finally successful I will feel much better.  Until then I am remaining skeptical.  Due to what I have been seeing thus far, I reserve the right to be skeptical.

[Gareth Nelson]

I just want to thank Gareth who just helped manually push my order through, without any fees. I appreciate your time.

Good to see a Dwolla order was pushed through.  When I start seeing people coming in here stating their orders through ZipZap on early Tuesday have been finally successful I will feel much better.  Until then I am remaining skeptical.  Due to what I have been seeing thus far, I reserve the right to be skeptical.

Dwolla orders placed on the old site are relatively simple to fix quickly in case of problems, but as we're all focused on the backlog on the new site Shampayne's issue was not responded to as quickly as it should have been.

[JustAnotherBitcoinFan]

I just want to thank Gareth who just helped manually push my order through, without any fees. I appreciate your time.

Good to see a Dwolla order was pushed through.  When I start seeing people coming in here stating their orders through ZipZap on early Tuesday have been finally successful I will feel much better.  Until then I am remaining skeptical.  Due to what I have been seeing thus far, I reserve the right to be skeptical.

Dwolla orders placed on the old site are relatively simple to fix quickly in case of problems, but as we're all focused on the backlog on the new site Shampayne's issue was not responded to as quickly as it should have been.

Now that I believe and understand.

[chrometric]

Please tell me that Case #: 9029

is goin through now  

i can push my bookie off for a few more hours if so ....

All orders caught in the backlog are being handled now, from your support ticket I can see one of your orders already executed and the other is in position 135 in the dump of orders

Thank You, I'll keep checking my wallet and start to check the blockchain in 45 minutes 

[malexpeterson]

Please advise as to an eta on my order.

Michael Peterson
Subject: new.BI transaction


JUN 11, 2013  |  04:53PM EDT
Seth replied:

As you can imagine, with our new site launching today, we've been experiencing a few hiccups with functionality. We definitely have your case in the queue and we're working on responding to your issue as quickly and efficiently as possible. We appreciate your patience while we work on resolving the issues that you are experiencing today and we apologize that things are taking a little longer than usual to respond to.
Best,

Seth


JUN 11, 2013  |  04:41PM EDT
Original message
Michael wrote:

06/11/13 13:05

4f0cd68e-16b9-4320-a779-3b5b189d1577

Local Cash Deposit (700k Locations)

$115.21

says transfer error and I have not recieved my funds. Please fix thanks!


Amount to Pay: $123.95
Account Number: 349120642

Your ZipZap payment has been successfully processed and the merchant has been notified to complete your order. Please keep this email for your records.

[chrometric]

ok, will i actually have to wait a week to get verified on the BitInstant website?

I Mean, if i get my coins tonight or tomorrow sometime i'll be able to order again as long as i can get verified

(Slaps Forehead)


chrometric

[JustAnotherBitcoinFan]

ok, will i actually have to wait a week to get verified on the BitInstant website?

I Mean, if i get my coins tonight or tomorrow sometime i'll be able to order again as long as i can get verified

(Slaps Forehead)


chrometric

lol, key word "IF"  My Case is in the 8000's and trust me hasn't been got to yet.  I am not seeing anyone else saying theirs from tuesday has been dealt with either, except for the one who got a loan, and the dwolla transaction.

[tpad]

I haven't seen anyone say they have had their order executed either. Gareth how far along are they and what amount of time will be required to complete all of them?

[bftst3]

I put my zip zap order in tuesday afternoon, until we start seeing posts where people are actually getting coins, nothings changed

[chrometric]

(Slaps Forehead)

So that was just a ruse to calm us down?

i said i'll check the blockchain in 45 min and that will be in 5 minutes  LOL

i'll give it a full hour before i say anything,  and seriously, the bitinstant website tells me that it was unable to verify me

zipzap had no problems verifying me, why does bitinstant keep telling me that it cant verify me and to wait a week  LOL

(slaps Forehead with a hammer)  

i'm just going to go poop and when i come back i'll check the blockchain and let you all know

[bftst3]

Anyone? If your still around Gareth, why don't you pick one of us and manually push our order so we can at least see if the progress was real

[chrometric]

well it's been another hour and still no movement of bitcoins on the blockchain to my addy

 

[2xchapter]

man.. i was hoping i was going to get my bitcoin by tonight but doesn't seem like it..

[bftst3]

Well I'm going to be up watching the nba finals and constantly hitting refresh, hopefully I see some kind of results before I pass out. I've checked their twitter, facebook, this forum, their site, I would be happy just seeing one person post a successful resolution from queue

[JustAnotherBitcoinFan]

***Yawns*** still no one reporting their order completed from Tuesday or Wednesday.  How long ago was it they said that support was working on Back Orders lmao.  Like I said before I am in the 8000 cases, and hasn't got to me yet...one of the others I have been talking to is like 120 cases before me and he hasn't been dealt with either.  All confirmed "paid".  I told you all I seen right through the smoke and mirrors.

[bftst3]

Yep, like I posted earlier, If Gareth would just push one of our orders through manually, I'd become a instant believer

[chrometric]

that would be nice...........

[JustAnotherBitcoinFan]

Yep, like I posted earlier, If Gareth would just push one of our orders through manually, I'd become a instant believer

When I start seeing Customers from Tuesday morning coming in and saying they order has finally been completed in this and other forums, I will begin to be a believer...sorry but one just wont do it for me from what I have seen of this business in the last 3 days.