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captainfuture
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December 16, 2013, 02:19:02 PM |
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Hi
We will be working to resolve stuck withdrawal/balance on hold issues soon. Please bear with us as we are still working out bugs in the new system. We are very sorry for the inconvenience.
Thank You
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WalkerLi
Full Member
 Offline
Activity: 238
Merit: 100
hello world, hello crypto
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December 16, 2013, 02:38:23 PM |
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Hi, Captain
Could you help to my account, I click the forget password, my mail box can't receive the recovery mail.Other support mail can be received normally.
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captainfuture
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December 16, 2013, 02:38:58 PM |
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Hi, Captain
Could you help to my account, I click the forget password, my mail box can't receive the recovery mail.Other support mail can be received normally.
do you have a .qq account? |
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WalkerLi
Full Member
Offline
Activity: 238
Merit: 100
hello world, hello crypto
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December 16, 2013, 02:44:46 PM |
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Hi, Captain
Could you help to my account, I click the forget password, my mail box can't receive the recovery mail.Other support mail can be received normally.
do you have a .qq account? Yes, it is a qq mail account, it is used normally before maintenance. |
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WalkerLi
Full Member
Offline
Activity: 238
Merit: 100
hello world, hello crypto
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December 16, 2013, 02:59:06 PM |
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Hi, Captain
Could you help to my account, I click the forget password, my mail box can't receive the recovery mail.Other support mail can be received normally.
do you have a .qq account? Yes, it is a qq mail account, it is used normally before maintenance. Still now, my qq mail can receive the support mail, only miss the recovery password mail, that's terrible! |
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captainfuture
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December 16, 2013, 03:03:03 PM |
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there is a problem with mailgun and qq accounts. we are working in it. please be patient.
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WalkerLi
Full Member
Offline
Activity: 238
Merit: 100
hello world, hello crypto
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December 16, 2013, 03:09:26 PM |
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there is a problem with mailgun and qq accounts. we are working in it. please be patient.
Thanks a lot, I wish it will be mended soon, good luck! If it works, could you deliver a notice here? |
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alexrussel1980
Member
Offline
Activity: 106
Merit: 10
CryptoBeggar
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December 16, 2013, 11:34:17 PM |
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its been over 7 days now and my btc are gone
i submitted my ticket #1857 last Friday and still no answer
could any one please look into it >?
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Support My Drinking Habits And Guinness Draught Addiction
BTN - > 1DPHLULFXjtXSSCEZVKqGg7Y457q51fxxr
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Asterios
Newbie
Offline
Activity: 58
Merit: 0
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December 17, 2013, 08:13:35 AM |
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its been over 7 days now and my btc are gone
i submitted my ticket #1857 last Friday and still no answer
could any one please look into it >?
Same here ticket #1875 . You can work on your new system as long as you want, but please for gods sake, give us our btc back. At least let it show up in the balance so I can sleep better. Bad enough the mined coins are not getting withdrawn, but that is something I can live with for the moment. Thanks! |
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dEfAuLtk2k
Newbie
Offline
Activity: 26
Merit: 0
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December 17, 2013, 01:20:43 PM |
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On 10.12.2013 i made 3 deposits. They never arrived. I have send an email to support but no repeat. What should i do?  They coins should be an christmas present for my mum :/ Hope they arrive befor christmas |
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tadzio
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December 17, 2013, 01:35:30 PM |
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On 10.12.2013 i made 3 deposits. They never arrived. I have send an email to support but no repeat. What should i do? They coins should be an christmas present for my mum :/ Hope they arrive befor christmas You are not alone. I have open ticket #1207 dated 02.12.2013 - quite a large deposit that never showed on the system. Lets give guys little more time. I'm already working on plan B - but lets hope we'll not have to go there... CoinEX guys, you have tested our patience for long time - I hope you appreciate how well we are taking that  |
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captainfuture
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December 17, 2013, 02:01:16 PM |
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we are very glad to have such a nice community.
we will soon put a statement on coinex.pw to inform all users about our work.
all i can say right now is we are really sorry what happened and your funds are safe.
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bladech
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December 17, 2013, 10:32:04 PM |
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Please remember also to release coins keep in "Held for orders". You processed...or better... you cancel withdrawals but not released coins. Thanks |
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zepra
Newbie
Offline
Activity: 2
Merit: 0
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December 18, 2013, 01:49:29 AM |
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On 10.12.2013 i made 3 deposits. They never arrived. I have send an email to support but no repeat. What should i do? They coins should be an christmas present for my mum :/ Hope they arrive befor christmas You are not alone. I have open ticket #1207 dated 02.12.2013 - quite a large deposit that never showed on the system. Lets give guys little more time. I'm already working on plan B - but lets hope we'll not have to go there... CoinEX guys, you have tested our patience for long time - I hope you appreciate how well we are taking that Same here with my 4 BTC deposit transactions, the coins never arrived and the ticket (1498) remains unanswered ..... totally unacceptable !! |
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Green Samurai
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December 18, 2013, 11:12:29 AM |
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Hurry Up Coinex Team with this upgrade! Everybody stuck in coinex with deposits, it's pretty annoying!
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Mariobrosss
Newbie
Offline
Activity: 23
Merit: 0
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December 18, 2013, 05:31:08 PM |
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This is a lack of respect and professionalism .......
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Tommo_Aus
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December 19, 2013, 01:22:04 AM |
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Until a few hours ago I still have some of my mined coins auto paying to CoinEx, will these coins still show up in my account when CoinEx is back online or are they lost forever?
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Tompool - http://tompool.org - a 2% fee SHA256/Scrypt/BURST/Groestl multipool supporting ANC, ASC, DGC, EZC, FLO, GLD, GME, MNC, RYC, TGC, TRC, XNC, ZET & more |
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Marty19
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December 19, 2013, 11:05:41 AM |
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@CoinEx, you guys are going to lose a lot of users as Cryptsy are using your downtime to add all of the coins you had trading !
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goemon888
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December 19, 2013, 02:25:26 PM |
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Some estimate on the reopening of the exchange? From your twitter seems to be not before christmas
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LOBSTER
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December 19, 2013, 05:14:08 PM |
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Once again more illusion than reality. I don't think anymore that my funds are safe. Holy shit.
For the future...just use a trading platform which is much more transparent just like Cryptsy.
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