[ANN][BETA][EXCHANGE][REALTIME] CoinEX realtime exchange

[paul__li]

hi ,my ticket is 3861.please process it quickly. thks

[Ng93]

This coin is getting huge : https://bitcointalk.org/index.php?topic=383068.700

[Satvic]

please check it out my deposit is missing
3 recent payout to account on coin-ex is missing!
My deposit account on coin-ex is  2X1Uf81gFDL2q8gV1EPHf5Us9Tdh7H47Su

so here is block chain:
http://moonchain.info/address/2X1Uf81gFDL2q8gV1EPHf5Us9Tdh7H47Su
 
this is missing deposits they are listed in chain but not arrive to my account!

MOON   Jan 02 10:43 AM   2X1Uf81gFDL2q8gV1EPHf5Us9Tdh7H47Su    105,840.52500000   edb8d577eac23b6abe79082dccc1a15ee2ac83bb32f14e4f93ff65ae93037adb
MOON   Jan 02 7:16 AM   2X1Uf81gFDL2q8gV1EPHf5Us9Tdh7H47Su    105,044.77420000   f2167c991cd1739aa0cfc01cf5774e8ce96cc67cd3c1f4a51bb47bc4f2c3ba9b
MOON   Jan 02 3:50 AM   2X1Uf81gFDL2q8gV1EPHf5Us9Tdh7H47Su    113,508.16410000   a763d5dd0e5f78ab903b6ff0e3e47a55b4093f11265243ca1341961fc0efd8b8

Can you please investigate
Regards - Satvic

PS And for some reason i was not able to create ticket via zendesk - try again later reply

UPDATE! just than i finished to post here deposites arrives to my account - so now everything is in order thanks! and sorry for impatience 

[captainfuture]

write to support@coinex.pw

[Jasp]

Nice to see CoinEX up and running again.

Any chance we can get a LTC/FTC trade setup?

[xykonur]

Withdrawal ID: 4216162   
Time: about 9 hours ago

TXID: STILL pending

Support ticket ID: 3822 - No response
Forwarded to support AT coinex DOT pw

9 hours - Still no response

Please at least CANCEL the withdrawal, I am absolutely stuck and desperately need my funds. I have no issues with withdrawing as DOGE but I can't withdraw as BTC.

[gidi337]

Still no sign of my BTC withdrawal funds - any update or ETA? Support Ticket #3425

@Gidi:  Did you have any luck with your BTC funds either?

Hi there.  no response yet.  i have no idea why in the world of bitcoin there is no customer service.  i mean if it took a long time to sort out then fine.  but my issue takes a second.  just to reset the authenticator.  promises and promises for captain future but nothing actually happen.  whenever i submit a new case captain future answers immediately with one answer  'this case is merged with the previous case'  it would be quicker for him just to reset my tfa but no coinex can't be bothered.  i am lost for words.

Do they want me to pay them to do it.  i mean they have my money and can just take it if they want anyway.  why not just fix the situation.

just the way i feel

ok. first of all please dont open lots of tickets for the same problem. i have to merge them as you see and thats a lot of work.
second: i cant process the tfa tickets. the sysop has to.

i will try not to open too many tickets but there is no way to add on to the existing one.
who is the 'sysop'  (system operator)  what is his name.  why does it take him so long to do a simple matter that takes a few seconds. i have waited nearly a month.

look in the world of bitcoin i can have no leverage.  what i mean is in the world of fiat there are places to complain and places higher than them but in bitcoinland i have put my trust in you and now i am helpless as you hold my money and have total control over it.  i do not want to have to keep posting here or adding tickets but you must understand that i need to have some leverage otherwise what is to stop you taking another five months.  I am now saying once again that i would like this matter fixed in 24 hours.  whoever fixes it either you or sysop. it only takes a second to fix. if you want to steal my money just tell me and that is fine. it is in your hands anyway. but the worst is to just leave a person hanging...

will remove post once situation is fixed

[phoneled]

You guys keep on take new coin, no time to solve the QQ account?
Lots people has waited more than one month!

we are sending the emails to your email addresses.

I know, but QQ provider has rejected your email address, if you can't remove the block, why don't make other solution?
Such as:
1.move the account coin to another account.
2.use other email box to receive the recovery email.
3.we send you the password by account email,you set it by hand.

there are so much way to solve it, but you just use one reason to delay it, that's really let us despaired!

So, how do you solve these QQ account recovery thing, or just give up us? We have waited from Nov.2013!

What's your response? Coinex guys. You shouldn't ignore it.

[timerland]

looks like they process very slowly the cases. My deposit was more than a day ago, still don't see it in my account.

[Sapereaude]

Could you please add GME?
Thank you

[tehbizz]

any idea what ticket # they're on/recently addressed? do they process in sequence?

we process them sorted to a specific problem. like all TFA etc...


right now i am waiting for sysop to arrive and see what happened and why the site is frozen.

Take it from someone who answers support tickets for a living and has for nearly a decade: this is the most ass-backwards way of working.  You're shuffling around issues while never getting to others because there will always be a new specific problem that supersedes whatever you wanted to get to next.  Work them in the order received and when you notice patterns. flag all of those to process at the same time, i.e. a cron to fix TFAs, rather scrambling to find all of the tickets for the same issue and work on those in a batch.  You're leaving a lot of other tickets (and work types) open and will likely never get to them if you continue working this way.

After nearly a decade of working for web hosting companies, you learn to treat every ticket with the same priority, save for outages, etc.

[Jr.Jerk]

mining + exchange. best of both!

[timerland]

My case still not processed?? Sent coins to my acct in CoinEx 1.5 days ago, and my wallet shows 1768 confirmations, and it is still not in my account in CoinEx, what the heck is going on??

[captainfuture]

My case still not processed?? Sent coins to my acct in CoinEx 1.5 days ago, and my wallet shows 1768 confirmations, and it is still not in my account in CoinEx, what the heck is going on??

do you have an open ticket? i have a list with txids we process every day manually.

[tehbizz]

My case still not processed?? Sent coins to my acct in CoinEx 1.5 days ago, and my wallet shows 1768 confirmations, and it is still not in my account in CoinEx, what the heck is going on??

do you have an open ticket? i have a list with txids we process every day manually.

I have one, #3428, from almost a week ago.  It's open and has been.

[captainfuture]

My case still not processed?? Sent coins to my acct in CoinEx 1.5 days ago, and my wallet shows 1768 confirmations, and it is still not in my account in CoinEx, what the heck is going on??

do you have an open ticket? i have a list with txids we process every day manually.

I have one, #3428, from almost a week ago.  It's open and has been.

3428 is a withdrawal ticket... ?

you said you sent coins to coinex not showing up.

[tehbizz]

My case still not processed?? Sent coins to my acct in CoinEx 1.5 days ago, and my wallet shows 1768 confirmations, and it is still not in my account in CoinEx, what the heck is going on??

do you have an open ticket? i have a list with txids we process every day manually.

I have one, #3428, from almost a week ago.  It's open and has been.

3428 is a withdrawal ticket... ?

you said you sent coins to coinex not showing up.

Uh...that's not even what my ticket says at all.  In fact, my ticket doesn't even mention the word "sent" once.  You must be looking at another one, which I gather to be true since no one actually replied to my ticket yet.  Regardless, I'm not sure why I'd have to be waiting almost two weeks for my withdrawal to complete hence why I opened the ticket in the first place; I also didn't think I'd be waiting a week later to get an answer as to WHY this happened to begin with.

[captainfuture]

My case still not processed?? Sent coins to my acct in CoinEx 1.5 days ago, and my wallet shows 1768 confirmations, and it is still not in my account in CoinEx, what the heck is going on??

do you have an open ticket? i have a list with txids we process every day manually.

I have one, #3428, from almost a week ago.  It's open and has been.

3428 is a withdrawal ticket... ?

you said you sent coins to coinex not showing up.

Uh...that's not even what my ticket says at all.  In fact, my ticket doesn't even mention the word "sent" once.  You must be looking at another one, which I gather to be true since no one actually replied to my ticket yet.

ok. sorry. messed up the users here...

[phoneled]

You guys keep on take new coin, no time to solve the QQ account?
Lots people has waited more than one month!

we are sending the emails to your email addresses.

I know, but QQ provider has rejected your email address, if you can't remove the block, why don't make other solution?
Such as:
1.move the account coin to another account.
2.use other email box to receive the recovery email.
3.we send you the password by account email,you set it by hand.

there are so much way to solve it, but you just use one reason to delay it, that's really let us despaired!

So, how do you solve these QQ account recovery thing, or just give up us? We have waited from Nov.2013!

What's your response? Coinex guys. You shouldn't ignore it.

You keep on ignore it? WTF

[erundook]

You guys keep on take new coin, no time to solve the QQ account?
Lots people has waited more than one month!

we are sending the emails to your email addresses.

I know, but QQ provider has rejected your email address, if you can't remove the block, why don't make other solution?
Such as:
1.move the account coin to another account.
2.use other email box to receive the recovery email.
3.we send you the password by account email,you set it by hand.

there are so much way to solve it, but you just use one reason to delay it, that's really let us despaired!

So, how do you solve these QQ account recovery thing, or just give up us? We have waited from Nov.2013!

What's your response? Coinex guys. You shouldn't ignore it.

You keep on ignore it? WTF

We have sent an inquiry to mailteam@qq.com and have nothing to say until we get any answer, sadly.