Skriglitz
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Activity: 61
Merit: 10
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December 02, 2013, 04:33:40 PM |
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Ok, so we have someone lined up to do the parts replacement for the U.S. Bobsag will be sending out prepaid shipping labels to everyone. Send your boards as soon as you can and we will get them sorted out. Can you please put a post it note or something on all the 'no green light' boards so it is easy to identify them on the other end.
Europe and other parts of the world, i'm still working on a plan for you guys. We have someone in Norway willing to help out, so once i get a bit more info from everyone, we can get that moving also. All Australian orders, please send back to me.
I'm not publishing replacements psrts for DIY until we try and test them. As soon as we get results i'll let you all know.
Thank you so much for all your patience.
Cheers
Barntech
Sounds like you and Bobsag need a round of thanks and for rounds 2 and 3 of dealing with everyones boards. Oh and possibly a couple rounds of coffee too
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miter_myles
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December 02, 2013, 04:42:06 PM |
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Ok, so we have someone lined up to do the parts replacement for the U.S. Bobsag will be sending out prepaid shipping labels to everyone. Send your boards as soon as you can and we will get them sorted out. Can you please put a post it note or something on all the 'no green light' boards so it is easy to identify them on the other end.
Europe and other parts of the world, i'm still working on a plan for you guys. We have someone in Norway willing to help out, so once i get a bit more info from everyone, we can get that moving also. All Australian orders, please send back to me.
I'm not publishing replacements psrts for DIY until we try and test them. As soon as we get results i'll let you all know.
Thank you so much for all your patience.
Cheers
Barntech
Excellent - and many thanks again for the active communication!
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BTC - 1D7g5395bs7idApTx1KTXrfDW7JUgzx6Z5 LTC - LVFukQnCWUimBxZuXKqTVKy1L2Jb8kZasL
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pyra-proxy
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December 02, 2013, 04:46:04 PM |
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Ok, so we have someone lined up to do the parts replacement for the U.S. Bobsag will be sending out prepaid shipping labels to everyone. Send your boards as soon as you can and we will get them sorted out. Can you please put a post it note or something on all the 'no green light' boards so it is easy to identify them on the other end.
Europe and other parts of the world, i'm still working on a plan for you guys. We have someone in Norway willing to help out, so once i get a bit more info from everyone, we can get that moving also. All Australian orders, please send back to me.
I'm not publishing replacements psrts for DIY until we try and test them. As soon as we get results i'll let you all know.
Thank you so much for all your patience.
Cheers
Barntech
Since it does seem there is still some uncertainty to how effective the solution will be and whether or not all problems will be resolved with this solution, what sort of mitigation/fall back plans are being devised or in the works. Also, when we send boards back do we also need to send back mini-planes and double scrolls or will they work as well once these components have been fixed? Thanks for the hardwork and effort so far! FWIW, when these were hashing they were doing really well and it's looking like they will be a very nice addition to my personal mining.
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the_beast
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December 02, 2013, 04:51:37 PM |
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Ok, so we have someone lined up to do the parts replacement for the U.S. Bobsag will be sending out prepaid shipping labels to everyone. Send your boards as soon as you can and we will get them sorted out. Can you please put a post it note or something on all the 'no green light' boards so it is easy to identify them on the other end. I'm still waiting to received my boards. I was eager to received them as soon as possible, then I discovered a lot of boards failed.... A failure due to youth. They will arrive this week I think. Can you (as asked by PM) send me my Tracking Number in PM? I'm not publishing replacements psrts for DIY until we try and test them. As soon as we get results i'll let you all know.
Well, you shipped all the boards without fully test and try this new circuitry on the boards... Prototypes haven't this feature enabled. Hopefully you have found and nearly fixed the "youth" issue. As I'm hardware eng. I will order and solder myself, the replacement component. I'm just waiting for part number.
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GooChain : A unique search engine for the Bitcoin blockchain
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bobsag3
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December 02, 2013, 05:20:56 PM |
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I need everyone to make sure that the email that you gave Barntech for shipping is correct, I will be sending all the labels to the provided addresses later on today.
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Skriglitz
Member
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Activity: 61
Merit: 10
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December 02, 2013, 05:34:16 PM |
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I need everyone to make sure that the email that you gave Barntech for shipping is correct, I will be sending all the labels to the provided addresses later on today.
Since my board is coming in today do I need to fill out the form or are you just sending to anyone who purchased the board?
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chriscross
Newbie
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Activity: 7
Merit: 0
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December 02, 2013, 06:55:13 PM |
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Europe and other parts of the world, i'm still working on a plan for you guys.
This means the boards for Europe are already on route? (Also, i can swap the parts for my board just confirm that the U20 is TPS62142, and i you followed the datasheet that inductor would be about 2.2uH-3.3uH )
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leftybenno
Newbie
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Activity: 12
Merit: 0
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December 02, 2013, 10:16:24 PM |
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For me, in Australia, the fastest and cheapest way to get up and running would be if Barn can express post the replacement inductors out for those who can replace them.
Thanks to Barn for keeping everyone fully informed and acting swiftly on this issue. These are the risks we take being on the cutting edge - anyone who complains about it can wait for a tried and tested product and mine a pittance with it when they finally get it as far as I'm concerned!
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milkbottlec
Member
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Activity: 95
Merit: 10
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December 02, 2013, 10:48:34 PM |
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I haven't receive any tracking for UK yet. Does it mean will be fixed before sending out? Or are they on the way already?
What inductor should I order...? Can we know the part number? Thanks!
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Will be handling Drillbit System UK/EU replacement components soon (waiting to confirm details, stay tunes) If I helped you and could pop me some treats for this Christmas, donate some BTC to: 1QEhKaUnFoEBaWmXsrE5AUvbAt95254DXr
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bronan
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December 02, 2013, 10:48:56 PM |
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I have no clue what is the status of us EU people, no shipping info or tracking info
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bobsag3
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December 02, 2013, 11:06:58 PM |
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I need everyone to make sure that the email that you gave Barntech for shipping is correct, I will be sending all the labels to the provided addresses later on today.
Since my board is coming in today do I need to fill out the form or are you just sending to anyone who purchased the board? Everyone who in the US wants a pre-paid label to send their boards to be fixed. It seems as tho there's a number that don't want labels... sigh this is a mess. Ok guys if you want/need a prepaid label with UPS to send the boards back to be fixed, please send me an email @ mininghosting@ gmail.com with your from address, and from the email you want me to respond with a label. All you will need to do is pack everything back up in the box, and slap the label on it and drop it off at UPS.
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Unacceptable
Legendary
Offline
Activity: 2212
Merit: 1001
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December 02, 2013, 11:26:51 PM |
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I need everyone to make sure that the email that you gave Barntech for shipping is correct, I will be sending all the labels to the provided addresses later on today.
Since my board is coming in today do I need to fill out the form or are you just sending to anyone who purchased the board? Everyone who in the US wants a pre-paid label to send their boards to be fixed. It seems as tho there's a number that don't want labels... sigh this is a mess. Ok guys if you want/need a prepaid label with UPS to send the boards back to be fixed, please send me an email @ mininghosting@ gmail.com with your from address, and from the email you want me to respond with a label. All you will need to do is pack everything back up in the box, and slap the label on it and drop it off at UPS. Very good,my PM was just so I could ship them today,not worried about cost right now.Just want to get my units moving I'll send an email now Thanks bobsag3!!!
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"If you run into an asshole in the morning, you ran into an asshole. If you run into assholes all day long, you are the asshole." -Raylan Givens Got GOXXED ?? https://www.youtube.com/watch?v=9KiqRpPiJAU&feature=youtu.be"An ASIC being late is perfectly normal, predictable, and legal..."Hashfast & BFL slogan
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Skriglitz
Member
Offline
Activity: 61
Merit: 10
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December 03, 2013, 01:40:06 AM |
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I need everyone to make sure that the email that you gave Barntech for shipping is correct, I will be sending all the labels to the provided addresses later on today.
Since my board is coming in today do I need to fill out the form or are you just sending to anyone who purchased the board? Everyone who in the US wants a pre-paid label to send their boards to be fixed. It seems as tho there's a number that don't want labels... sigh this is a mess. Ok guys if you want/need a prepaid label with UPS to send the boards back to be fixed, please send me an email @ mininghosting@ gmail.com with your from address, and from the email you want me to respond with a label. All you will need to do is pack everything back up in the box, and slap the label on it and drop it off at UPS. Email sent. Its sad that this has happened but thanks for everything you are doing to help out. Assuming I can get to the store before I go to work (we have a UPS dropoff at my workplace) I'll throw in some coffee or something as a small token of gratitude since I'm a poor man. Just name the type and I'll try to get some
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techman05
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December 03, 2013, 03:36:57 AM |
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I need everyone to make sure that the email that you gave Barntech for shipping is correct, I will be sending all the labels to the provided addresses later on today.
Since my board is coming in today do I need to fill out the form or are you just sending to anyone who purchased the board? Everyone who in the US wants a pre-paid label to send their boards to be fixed. It seems as tho there's a number that don't want labels... sigh this is a mess. Ok guys if you want/need a prepaid label with UPS to send the boards back to be fixed, please send me an email @ mininghosting@ gmail.com with your from address, and from the email you want me to respond with a label. All you will need to do is pack everything back up in the box, and slap the label on it and drop it off at UPS. I didn't plan on using the original box. Will that be a problem. I labeled both boards and with my email and into a smaller box like barntech did the thumbs. Your last post says pack everything, does that mean we are shipping the mini planes as well. I have a scotch box 9.5 inch x 6 inch X 3.5 inches with the 2 boards ready to wrap the box with the bubble wrap and send off when I get my shipping label. The old box is Christmas prep now .
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Barntech (OP)
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December 03, 2013, 03:37:13 AM |
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Hey Guys.
The repairs are being done by one of the members of our group buy. His forum name is tk1337. I have spoken with him for an extensive time and i trust him. He has a lot of experience with this sort of thing as well as all the equipment required to do the job. By all means, if you feel up for doing the fix yourself please do, otherwise, send your boards to the address on the labels and it will happen nice and quick.
In terms of security, you all have this persons name and address on the mailing label too so we can go lynch mob him if things go wrong, though they won't. :-) I believe this is the best and fastest way for all our U.S. members to get their boards sorted out. Feel free to write to me if you have further concerns.
Cheers
Barntech
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Barntech (OP)
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December 03, 2013, 03:38:02 AM |
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No need to send miniplanes and double scrolls.
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erk
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December 03, 2013, 03:40:51 AM |
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Barn, can you update us on the Australian orders that have not been shipped yet? How far down the queue we are up to etc? Do people that haven't received the boards yet have to send them back or have they been fixed already?
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Unacceptable
Legendary
Offline
Activity: 2212
Merit: 1001
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December 03, 2013, 03:41:22 AM |
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Hey Guys.
The repairs are being done by one of the members of our group buy. His forum name is tk1337. I have spoken with him for an extensive time and i trust him. He has a lot of experience with this sort of thing as well as all the equipment required to do the job. By all means, if you feel up for doing the fix yourself please do, otherwise, send your boards to the address on the labels and it will happen nice and quick.
In terms of security, you all have this persons name and address on the mailing label too so we can go lynch mob him if things go wrong, though they won't. :-) I believe this is the best and fastest way for all our U.S. members to get their boards sorted out. Feel free to write to me if you have further concerns.
Cheers
Barntech
I live in Florida,across the coast,but I could drive over in case of an "emergency" Thanks Barntech for your follow thru & bobsag3 for helping as much as he has & thanks too tk1337 for helping pull our butts outta the fire Looking forward to the "Return of the Drillbits"
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"If you run into an asshole in the morning, you ran into an asshole. If you run into assholes all day long, you are the asshole." -Raylan Givens Got GOXXED ?? https://www.youtube.com/watch?v=9KiqRpPiJAU&feature=youtu.be"An ASIC being late is perfectly normal, predictable, and legal..."Hashfast & BFL slogan
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RicRock
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December 03, 2013, 03:57:19 AM |
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Looking forward to the "Return of the Drillbits" Looking forward to the address of where to send them
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techman05
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December 03, 2013, 04:00:08 AM |
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I'm all set for label but if it costs more than a round trip flight from where I am, next time send me air tickets. I need a good tour of Orlando airport.
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