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Author Topic: Cloudbet | Bitcoin Casino & Sportsbook | The No.1 Bitcoin Gambling Site  (Read 376460 times)
Cloudbet
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May 01, 2018, 01:52:01 PM
 #4621

So did you confiscate my funds or will I ever get a reply?

Why don't you say it straight away when you don't intend to pay out my BCH funds?

Hi h4ns,

I am sorry for this - I have checked and an update was sent to you on Friday regarding this problem.

I will forward the response in a personal message to you, if this has not been received.

Many thanks
Peter @ Cloudbet

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May 01, 2018, 04:45:52 PM
 #4622

I dont know what I have done wrong, but I have again big problems with Cloudbet. On my account are 0,4858 BTC at the moment. I opened my account on March 24th and made four deposits in the first three weeks. I lost a lot at the beginning, on April 14th I made my first withdrawal request which was transfered instantly. My 0,07 BTC withdraw from 26th April was transfered after 4 days, which was some kind of strange, because Livechat and Email Support told me that I will be paid within 24 hours.
Yesterday afternoon I made a new 80 MBT withdraw which was pending until this morning. I asked how long it will take this time by email and became this email which is unbelieveable:

"Hi Idemood,
We hope this email finds you well. To uphold high-security standards we kindly request you to send in documents to validate your identity. These security checks have to be done to guarantee the right level of security for both parties involved.
As a part of this security check we kindly ask you to respond to this e-mail enclosing the following documents.
1) Verify your identity
Provide a digital photograph or scanned colour copy of your government–issued ID card, driving licence or passport that clearly displays:
-Document number (ID number, licence number, passport number), your full name and date of birth.
-No black/blurred portions (all details must be in focus)
-All four corners of the document (ie. no cropping)
-Expiry date that has not passed
-Front and back of the ID card or licence
2) Verify your address
Provide one digital photograph or scanned colour copy of a paper utility bill or paper bank/credit-card statement that clearly displays:
-Your name and address
-An issue date within the last 3 months
-All four corners of the bill/statement (i.e. no cropping)
Acceptable utility bill statements include landline phone (mobile bills are not acceptable), heating, water, electricity, and municipal government correspondence where address and name is shown is also accepted. eg. a letter from your local tax office, police or registry office.
3) A photograph of yourself holding both the above documents.
Please ensure the photograph is not blurry and clearly shows the documents.
We assure you that we will treat all this information confidentially and it is only for internal use. Once we have received the documents you will not be requested to send the same ones again while they remain valid.
Should you need further assistance regarding this request then please keep the original information of this e-mail when responding to us.
Thank you for your understanding and cooperation.
Best regards,
Cloudbet Support Team"


How could this be? Why does a Bitcoin Bookmaker asks for identity card, utility bill and Selfies? I made a Cloudbet account in March, because these verification documents are not necessary. I will not send my identity card or private pictures of me to Cloudbet. I thought Cloudbet is a serious bitcoin bookmaker, but what happened today is a big fraud in my opinion. Has anyone an idea what I can do? I just want to receive my 0,4858 BTC and say goodbye to cloudbet...
h4ns
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May 01, 2018, 06:29:56 PM
 #4623

So did you confiscate my funds or will I ever get a reply?

Why don't you say it straight away when you don't intend to pay out my BCH funds?

Hi h4ns,

I am sorry for this - I have checked and an update was sent to you on Friday regarding this problem.

I will forward the response in a personal message to you, if this has not been received.

Many thanks
Peter @ Cloudbet

Thanks for your reply. I followed your instructions and I'm happy to say it worked. Withdrawal's now pending.
game-protect
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May 01, 2018, 10:28:29 PM
 #4624

@ idemood

If you have again big problems with Cloudbet scam has no license!, then you have done wrong continuing to play there while there are several other options available like Crypto Sports Betting sites with consumer protection service

Game Protect - Online gambling consumer protection service
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May 01, 2018, 10:51:01 PM
 #4625

I dont know what I have done wrong, but I have again big problems with Cloudbet. On my account are 0,4858 BTC at the moment. I opened my account on March 24th and made four deposits in the first three weeks. I lost a lot at the beginning, on April 14th I made my first withdrawal request which was transfered instantly. My 0,07 BTC withdraw from 26th April was transfered after 4 days, which was some kind of strange, because Livechat and Email Support told me that I will be paid within 24 hours.
Yesterday afternoon I made a new 80 MBT withdraw which was pending until this morning. I asked how long it will take this time by email and became this email which is unbelieveable:

"Hi Idemood,
We hope this email finds you well. To uphold high-security standards we kindly request you to send in documents to validate your identity. These security checks have to be done to guarantee the right level of security for both parties involved.
As a part of this security check we kindly ask you to respond to this e-mail enclosing the following documents.
1) Verify your identity
Provide a digital photograph or scanned colour copy of your government–issued ID card, driving licence or passport that clearly displays:
-Document number (ID number, licence number, passport number), your full name and date of birth.
-No black/blurred portions (all details must be in focus)
-All four corners of the document (ie. no cropping)
-Expiry date that has not passed
-Front and back of the ID card or licence
2) Verify your address
Provide one digital photograph or scanned colour copy of a paper utility bill or paper bank/credit-card statement that clearly displays:
-Your name and address
-An issue date within the last 3 months
-All four corners of the bill/statement (i.e. no cropping)
Acceptable utility bill statements include landline phone (mobile bills are not acceptable), heating, water, electricity, and municipal government correspondence where address and name is shown is also accepted. eg. a letter from your local tax office, police or registry office.
3) A photograph of yourself holding both the above documents.
Please ensure the photograph is not blurry and clearly shows the documents.
We assure you that we will treat all this information confidentially and it is only for internal use. Once we have received the documents you will not be requested to send the same ones again while they remain valid.
Should you need further assistance regarding this request then please keep the original information of this e-mail when responding to us.
Thank you for your understanding and cooperation.
Best regards,
Cloudbet Support Team"


How could this be? Why does a Bitcoin Bookmaker asks for identity card, utility bill and Selfies? I made a Cloudbet account in March, because these verification documents are not necessary. I will not send my identity card or private pictures of me to Cloudbet. I thought Cloudbet is a serious bitcoin bookmaker, but what happened today is a big fraud in my opinion. Has anyone an idea what I can do? I just want to receive my 0,4858 BTC and say goodbye to cloudbet...
They are probably suspecting you are a customer coming to them from the united states and then tell you your not eligible to receive anymore btc from them.
This is what these online casinos usually do since they do not want to have to pay out winnings to customers and hide behind their terms of service when it caters to them in this act of withholding funds until they do their kyc/aml procedures.
This has been the case many times before and they just put this rule of not allowing residents of the US to use their casino any longer.
It works in their favor when honest customers request a withdrawal. Undecided
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May 02, 2018, 10:30:26 AM
 #4626

Hi idemood

I am sorry to hear of this. I am looking into the issue and will get back to you privately.

Many thanks
Peter @ Cloudbet

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ene1980
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May 03, 2018, 09:47:07 PM
 #4627

They are probably suspecting you are a customer coming to them from the united states and then tell you your not eligible to receive anymore btc from them.
This is what these online casinos usually do since they do not want to have to pay out winnings to customers and hide behind their terms of service when it caters to them in this act of withholding funds until they do their kyc/aml procedures.
I do not know that we require to complete KYC and i never faced that situation whenever i played and are you telling that they wont allow you to withdraw if you are playing from US, that is pretty weird as they should void the bet made and allow the user to withdraw with a warning rather than holding their coins.

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May 03, 2018, 10:04:10 PM
 #4628

@Cloudbet or anyone else who did this before:

Is the new BCH adress type ( like  bitcoincash:qz4q5x....  ) compatible with Trezor, Ledger, Binance, etc where you're only assigned a Legacy BCH adress that starts with 1 ?

• Eve Plex, ISK and characters for BTC: https://bitcointalk.org/index.php?topic=341251.0
• Diablo 3 Powerleveling + Legedary Items + Rift/Cache runs for BTC: https://bitcointalk.org/index.php?topic=961192
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May 04, 2018, 10:40:31 AM
 #4629

@Cloudbet or anyone else who did this before:

Is the new BCH adress type ( like  bitcoincash:qz4q5x....  ) compatible with Trezor, Ledger, Binance, etc where you're only assigned a Legacy BCH adress that starts with 1 ?


Hi N1CKH0LAS, thank you for your question.

You are able to withdraw and deposit to/from a legacy wallet. In your dashboard, you will also be provided with a legacy wallet address:

https://www.cloudbet.com/en/players/wallets/deposit/bch

Hope this helps!
Peter @ Cloudbet

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May 04, 2018, 12:35:18 PM
 #4630

Hi, i make a withdraw on 27th April and still stay pending.Can you help me, Peter?
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May 04, 2018, 01:15:19 PM
 #4631

They are probably suspecting you are a customer coming to them from the united states and then tell you your not eligible to receive anymore btc from them.
This is what these online casinos usually do since they do not want to have to pay out winnings to customers and hide behind their terms of service when it caters to them in this act of withholding funds until they do their kyc/aml procedures.
I do not know that we require to complete KYC and i never faced that situation whenever i played and are you telling that they wont allow you to withdraw if you are playing from US, that is pretty weird as they should void the bet made and allow the user to withdraw with a warning rather than holding their coins.
Or they should just handle it just like a sportbook has done recently by blocking all IP addresses originating from the US then there won't be any issues when a customer is told this is the reason they can not receive their withdrawal.
Due to region restrictions of US residents not being able to use their site shown in their terms of service agreement which they agree to when signing up for an account on their site.
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May 04, 2018, 01:27:39 PM
 #4632

Hi, i make a withdraw on 27th April and still stay pending.Can you help me, Peter?

Sorry to hear this, jullytonkoff. Please PM me your Cloudbet nickname and registered email so I can look into this for you.


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N1CKH0LAS
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May 04, 2018, 05:51:22 PM
 #4633

@Cloudbet or anyone else who did this before:

Is the new BCH adress type ( like  bitcoincash:qz4q5x....  ) compatible with Trezor, Ledger, Binance, etc where you're only assigned a Legacy BCH adress that starts with 1 ?


Hi N1CKH0LAS, thank you for your question.

You are able to withdraw and deposit to/from a legacy wallet. In your dashboard, you will also be provided with a legacy wallet address:

https://www.cloudbet.com/en/players/wallets/deposit/bch

Hope this helps!
Peter @ Cloudbet

Thanks for answering, mate Smiley Tried to withdraw straight to Binance and it actually worked! As a side note, hope you can instruct the support guy as well regarding this, as he was unable to give me a clear answer. I'm not sure if he understood the difference between a legacy address and the new one starting with q, as he clearly gave me a copy/pasted answer. After that convo, I've just decided to ask here and I'm glad I could get a clear answer from you.
TL;DR: Withdrawal done, problem solved.

• Eve Plex, ISK and characters for BTC: https://bitcointalk.org/index.php?topic=341251.0
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zelkinz
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May 06, 2018, 03:54:26 AM
 #4634

Hello Peter, for several days there are no online bets on MLB. Why is this happening ? Are you planning on returning them ? This is one of the top events in sports.
t0pnotch
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May 08, 2018, 03:12:02 AM
 #4635

Hello Peter, for several days there are no online bets on MLB. Why is this happening ? Are you planning on returning them ? This is one of the top events in sports.
I also have this issue, are MLB live bets no longer an option?
goxcraft
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May 09, 2018, 04:06:02 AM
 #4636

Hello Peter, for several days there are no online bets on MLB. Why is this happening ? Are you planning on returning them ? This is one of the top events in sports.
I also have this issue, are MLB live bets no longer an option?
Betcoin and Jetwin have good MLB Live coverage


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Cloudbet
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May 09, 2018, 09:00:54 AM
 #4637



Thanks for answering, mate Smiley Tried to withdraw straight to Binance and it actually worked! As a side note, hope you can instruct the support guy as well regarding this, as he was unable to give me a clear answer. I'm not sure if he understood the difference between a legacy address and the new one starting with q, as he clearly gave me a copy/pasted answer. After that convo, I've just decided to ask here and I'm glad I could get a clear answer from you.
TL;DR: Withdrawal done, problem solved.

No problem at all, glad you got your funds! Smiley

For me to follow up on this with the support agent, can you please share your Cloudbet nickname/registered email address via PM so I can locate the chat logs?

Cheers
Peter @ Cloudbet

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Cloudbet
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May 09, 2018, 09:29:17 AM
 #4638

@zelkinz and t0pnotch

I am currently looking into this issue with MLB - if you are able to send any further information (e.g. when you were looking, what device/browser you were using etc) it would be very helpful.

My apologies for any inconvenience caused.

Peter @ Cloudbet

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jullytonkoff
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May 09, 2018, 12:08:14 PM
 #4639

Did you forget about me, Peter?
zelkinz
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May 09, 2018, 03:33:19 PM
 #4640

@zelkinz and t0pnotch

I am currently looking into this issue with MLB - if you are able to send any further information (e.g. when you were looking, what device/browser you were using etc) it would be very helpful.

My apologies for any inconvenience caused.

Peter @ Cloudbet

Hello, very strange comment from your side. On the website online from Friday there are no bets on MLB. Maybe You do not understand but the bets before the match is there and everything works as usual. But there are no bets during the match . Chat support couldn't answer why they weren't there and when they would return. This occurs on the computer on any browser. Once again all that was lost was live betting on major League baseball, to individual match betting has remained as before.
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