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Author Topic: Cloudbet | Bitcoin Casino & Sportsbook | The No.1 Bitcoin Gambling Site  (Read 372155 times)
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June 01, 2018, 08:24:50 AM
 #4741

@Kukulelema Your case has already been made to our ADR, we cooperated fully with their investigation and provided them with the evidence we had collected of your activities. They sided with Cloudbet and their decision is final, because of this we won't be in contact regarding your case again.

@game-protect I can see that Peter previously asked you to refrain from posting on our thread to promote your services and affiliate links, but I am also worried about people with low trust giving potentially misleading legal advice to our players on our thread. I can see you have your own thread in the gambling section which would be the correct place to promote your services.

Thanks very much,

Ronnie @ Cloudbet

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June 01, 2018, 11:26:18 AM
 #4742

@game-protect I can see that Peter previously asked you to refrain from posting on our thread to promote your services and affiliate links inform the bitcointalk gambling community about our shady behaviour,
Please quote where I promote affiliate links?


but I am also worried about people with low trust giving potentially misleading legal advice to our players on our thread. I can see you have your own thread in the gambling section which would be the correct place to promote your services.
If you are worried about giving potentially misleading legal advice, then you should simply stop doing it?

It is absolute nonsense to refer to terms and conditions while having no license and operate illegal!

However, as you imply you are so intelligent, can you please show us your Montenegrin license?

I already asked Peterle this question but was somehow ignored!

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June 01, 2018, 01:07:58 PM
 #4743

@game-protect The information you are looking for can be found on our website.

I've seen your requests for donations in exchange for legal services across the forums and your passion for helping players is clear to see, but your own thread is full of BCT users who dispute your claims and question the legality of the advice you have given. I'm simply asking in a polite manner that you refrain from these actions in our thread as we would prefer our customers use trusted information channels for their own protection.

Thanks very much,

Ronnie @ cloudbet

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June 01, 2018, 03:32:54 PM
 #4744

@game-protect The information you are looking for can be found on our website.
Information on your website is not a license and I asked to show me your license? Is it too difficult?

Am I the emperor of China only because I state it on my website? Cheesy


I've seen your requests for donations in exchange for legal services across the forums and your passion for helping players is clear to see, but your own thread is full of BCT users who dispute your claims and question the legality of the advice you have given.
Can you quote an example where someone questioned the advice I have given? So that the bitcointalk community can get a better impression about what you are talking?


I'm simply asking in a polite manner that you refrain from these actions in our thread as we would prefer our customers use trusted information channels for their own protection.
To refrain from what actions in your thread?

Game Protect is a trusted information channel to protect players and if something happened, they still have the option to enforce their claims through legal channels.

However, if they are brain washed by criminal online casinos and their shill groups and believe they must enforce their claims on forums instead in courts or police, then it is their problem and not mine. Cheesy

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June 03, 2018, 02:51:52 AM
 #4745

I want to preface this by saying up to the last few days i've been a huge Cloudbet fan, but my recent experience has really soured me on this book. I have always had an easy seamless experience withdrawing winnings up until now.

I requested a payout 5 days ago (120 hours) and the withdrawal request still shows as pending. I have contacted support maybe 8 or 9 times in the last few days requesting information as to why the payout is delayed. Support has given me multiple reasons including:

-I am part of a small group of players who's withdrawals are backlogged
-Withdrawals are backlogged overall and team is working through the backlog now
-There is a technical glitch preventing my withdrawal
-It is unknown why my withdrawal is pending
-My withdrawal will be imminently processed

I have no faith in any of the reasons provided above given the lack of consistency and general disinterest in getting me an answer as to why there is a delay. There is no escalation process beyond each rep saying that they have messaged the "payments team" who will get back to me as soon as possible. I have yet to hear from this team. Support's message is that I need to wait for the payments team to get back to me, am I expected to wait indefinitely?

I did receive an email from the Customer Service Manager (Scott) 3 days ago saying the team was working through a small backlog of withdrawals and that his hope was that I would receive my funds without reaching back out to Customer Service. Since then i sent another 2 emails to support, addressed to Scott (one a couple of days ago and one today) to which have received no answer.

I am happy to provide screenshots with proof of my withdrawal request, proof of the funds on their platform, proof of residency (showing I am not based in the US) and proof of ID if it will help facilitate getting my funds. I have 1.45 BTC on the platform, which to me a significant sum and I am hopeful that I will get some resolution by posting here.

I have sent Cloudbet a PM on this forum requesting help and hope to hear back.

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June 03, 2018, 02:10:39 PM
 #4746

@Kukulelema Your case has already been made to our ADR, we cooperated fully with their investigation and provided them with the evidence we had collected of your activities. They sided with Cloudbet and their decision is final, because of this we won't be in contact regarding your case again.
What is your ADR and where is their decision?

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June 04, 2018, 08:02:56 AM
 #4747

I have opened up this account to WARN everyone that CLOUDBET is a scam gambling website!

Also anyone who has been scammed by CLOUDBET please PM so we could group up and DESTROY them. I am collecting evidence against them with my lawyers from montenegro as that is where their headquaters are.

This is my case with them, please also share yours:

I have registered on CLOUDBET some 20 days ago, deposited BTC couple of times, was placing bets and all of a sudden by account was locked! I thought I forgot password but when I contacted them on chat they wrote my account was "frozen" pending an investigation and I should send an email to them, I have sent several emails and contacted them on chat multiple times and 10 days after my account was "frozen" still no reply!!!

They are in attempt of stealing 0.9499 BTC from me, and I know I am not the only one they are trying to scam.

CLOUD BET IS A SCAM AND WE HAVE TO STOP THEM!
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June 04, 2018, 08:11:30 AM
 #4748

@Kukulelema Your case has already been made to our ADR, we cooperated fully with their investigation and provided them with the evidence we had collected of your activities. They sided with Cloudbet and their decision is final, because of this we won't be in contact regarding your case again.

@game-protect I can see that Peter previously asked you to refrain from posting on our thread to promote your services and affiliate links, but I am also worried about people with low trust giving potentially misleading legal advice to our players on our thread. I can see you have your own thread in the gambling section which would be the correct place to promote your services.

Thanks very much,

Ronnie @ Cloudbet


This answer is of a retarded person! What you wanted to say is that your decision to STEAL BTC from this player is final???
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June 04, 2018, 10:33:26 AM
 #4749

@zcisive Apologies for this, I know how frustrating waiting on withdrawals can be. We do sometimes have higher levels of requests over our peak periods at weekends, but that wouldn't explain a delay of this long. 

I have responded to your PM and am in contact with our support teams to track down the cause of the delay, they should be in contact directly but if you experience any further delay then please PM me and I'll escalate the ticket.

@betcloud-is-a-scam Thanks for getting in touch, please PM me your Cloudbet nickname and I'll investigate the situation for you as a priority.

As we mentioned before, we always pay out our legitimate customers. In a small industry like crypto gambling then reputation is key, and no site would survive long by taking advantage of their playerbase.

Thanks very much,

Ronnie @ Cloudbet


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June 04, 2018, 11:13:13 AM
 #4750

I have a pending withdraw 2 WEEKS ago of 0.2 btc. What serious bookie have this issue?? It´s  a shame
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June 04, 2018, 11:33:22 AM
 #4751

I am collecting evidence against them with my lawyers from montenegro as that is where their headquaters are.
Do you have documents or confirmation from authorities in Montenegro about their company registration in Podgorica?


I have a pending withdraw 2 WEEKS ago of 0.2 btc. What serious bookie have this issue?? It´s  a shame
We have not one reported issue from bettors who signed up with Game Protect and I have no idea how a sportsbook can have so many scam accusations.

I furthermore do not understand why customers have to come to a forum to probably get their issue resolved? What about all the other Cloudbet customers who are not aware about this thread Huh

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June 04, 2018, 11:52:56 AM
 #4752



I have a pending withdraw 2 WEEKS ago of 0.2 btc. What serious bookie have this issue?? It´s  a shame
We have not one reported issue from bettors who signed up with Game Protect and I have no idea how a sportsbook can have so many scam accusations.

I furthermore do not understand why customers have to come to a forum to probably get their issue resolved? What about all the other Cloudbet customers who are not aware about this thread Huh
[/quote]


you are right , i didnt know it the existance of your game protect account and i should listen about the scam acusations. I come here only to put in knowledge of the  gambling comunity my issue with this site
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June 04, 2018, 11:59:58 AM
 #4753

@Tizona I'm really sorry to hear that, if could you PM me your Cloudbet nickname I'll investigate the matter with our support teams.

I furthermore do not understand why customers have to come to a forum to probably get their issue resolved? What about all the other Cloudbet customers who are not aware about this thread Huh

We would always recommend that our players contact our support teams first, ideally through our 24/7 live chat or email support - it is the fastest way to resolve most issues.

I am always happy to discuss any problems with players on the forums and will strive to help speed a resolution wherever I can, but most of the time I will be working with support teams to solve any issues so they should definitely be your first point of contact.

Thanks very much,

Ronnie @ Cloudbet

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June 04, 2018, 01:40:06 PM
 #4754


I am collecting evidence against them with my lawyers from montenegro as that is where their headquaters are.
Do you have documents or confirmation from authorities in Montenegro about their company registration in Podgorica?

https://www.cloudbet.com/en/license

Cloudbet is registered under company called TIGER TREE HOLDINGS with address in Cetinje, Montenegro - https://opencorporates.com/companies/me/50721755

Their licence issuer is E GABMLING MONTENEGRO, that company is actually holder of ONE SINGLE licence from Ministry of Monetenegro and they are reissuing their licence to bunch of turkish and asian scam bookies like cloudbet. E GAMBLING MONTENEGRO is selling their "licence" to these scammers for 30,000-40,000 euro, where actually regular gambling licence from Maltese gambling authorites costs around 400,000 euros.


Owner of TIGER TREE HOLDINGS is Julka Vucinic who was not aware that this company is opened up on her name (she is 68 years old) and she also filed this claim to the police department for identity theft and fraud. She lives in Podgorica, Montenegro.

Location of TIGER TREE HOLDINGS (company behind Cloudbet) in Cetinje is an empty shop with a sign - FOR RENT on it.


I will continue posting information about these FRAUDS until they pay out every single DIME they have stolen from its users.
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June 04, 2018, 02:12:35 PM
 #4755

@betcloud-is-a-scam/Kukulelema/betexpert2018/Kraac

Creating multiple accounts on Bitcoin Talk to make your claims and dispute the decision taken by the ADR will not result in any changes, they are an independent organisation that works to mediate these conflicts. We complied fully with their investigation and based on the evidence we provided they sided with Cloudbet in this instance.

For anyone keeping score, and without giving away private information, this is the same group of accounts that have been back and forth on the forums for the past week or so, who were caught deliberately breaking our terms and conditions and then threatened us with bad PR when action was taken against them.

We are here to help to rectify issues for our players, but cannot allow Cloudbet to be publicly attacked in this manner by fraudulent account holders.

Thanks very much,

Ronnie @ Cloudbet


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game-protect
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June 04, 2018, 02:17:19 PM
 #4756

@ betcloud-is-a-scam

I see now the company registration info for Tiger Tree Holdings, but where is the company registration info for E-Gambling Montenegro d.o.o. in Podgorica?

If I put E-Gambling Montenegro d.o.o. or the registration number 5-0615951 into https://opencorporates.com/companies/me/50721755 it says found 0 companies!

Have you seen the license issued by the Ministry of Montenegro to E-Gambling Montenegro d.o.o.?


Cloudbet is registered under company called TIGER TREE HOLDINGS with address in Cetinje, Montenegro - https://opencorporates.com/companies/me/50721755
The company info does not state that Tiger Tree Holdings is operator of Cloudbet?

How do you know that Cloudbet is operated by Tiger Tree Holdings? Any documents confirming this?

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June 04, 2018, 02:43:21 PM
 #4757

@edwardsdav I've just had word from our payment teams that your withdrawal has been processed, please check and let me know if there are any problems. Sorry again for the delay, but now that you have provided verification you should be free of any of these kinds of delays in the future.

Have a great day!

Ronnie @ Cloudbet

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June 04, 2018, 02:51:51 PM
 #4758

@edwardsdav I've just had word from our payment teams that your withdrawal has been processed, please check and let me know if there are any problems. Sorry again for the delay, but now that you have provided verification you should be free of any of these kinds of delays in the future.

Have a great day!

Ronnie @ Cloudbet

Yes, I received payment. thanks for help!
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June 04, 2018, 03:44:20 PM
 #4759

@ Peterle

What I do not understand is, I asked you to show me your license and you ignore?

I asked you what ADR is and where their decision is and you ignore?

This is not how a transparent casino operates!

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June 04, 2018, 04:04:38 PM
 #4760

@edwardsdav Glad to hear it, have a great day!  Smiley

@game-protect I responded to your question by pointing you in the direction of the information you requested, and as a 'game protection expert' you should be fully aware of how Alternative Dispute Resolution organisation works.

I'm not here to be drawn into an argument with you like so many other gambling operators and players have been across multiple Bitcoin Talk threads, I'm simply asking that you avoid posting your 'legal advice' on our main thread as we have players that are new to the BCT forums that wouldn't necessarily know to check for a user's trust scores or posting history.

Thanks very much,

Ronnie @ Cloudbet

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