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Author Topic: Cloudbet | Bitcoin Casino & Sportsbook | The No.1 Bitcoin Gambling Site  (Read 414261 times)
JollyGood
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October 04, 2018, 03:47:03 PM
 #5161

Ronnie, I've spend a quite long time on chat, which unfortunately is always useless, support copy/pasting on dry rules like, what is available is what we offer.

I have asked about am I limited or am I restricted, and they replied that I am not. However I've checked with few of my friends playing at Cloudbet, all had at the same time 10 soccer games, while I had 0 available for betting.

It's not only soccer, logged out I see right now : S, Ice hockey, Tennis, Snooker, Basket, Futsal, Handball (which anyway has 0 markets for 6 months Smiley - hope you can fix that one day). When i log in, only Tennis is available

I just don't understand, cause as a company, you were saying about high limits and no restrictions. While I definitely am somehow limited.

Nickname sent via DM.

Hope you can investigate and clarify what happened.

Cheers,

I hope you get your issue sorted out without delay but would like to thank Ronnie for being fairly active here because from what I remember he is trying to moderate this thread in his free time just to help out.

SCAMSADAB SOLUTIONSBANKERABETKING BITSAFE & DEAN NOLANBITINGLECHANGELLY CHANGENOW & ATOMIC SWAPCOINSBITCRYPTOKNOWMICSDIGITAL ASSETS PROGRAMFURTCOINFLYP.MEHITBTCHOLY TRANSACTION
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teteczv
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October 05, 2018, 05:09:32 PM
 #5162

It has been 25 days since Cloudbet froze my account. I heard nothing from their team since than, although I sent them all the documents they asked for the very next day.  This ronnie guy who is speaking on their behalve on this forum is also ignoring my messages. In the meantime I did some investigations in Montenegro. It seems that the company that issues Cloudbet a license is shady company with lot or problems with the Montenegro gambling authorities, and it looks like that they have no right to issues those license at all. So basically Cloudbet is working with bogus license, meaning they have no license at all.

On Monday I will file complaint with SBR and see what they can do about my money.

In the meantime, be smart and STAY AWAY from Cloudbet.
JollyGood
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October 05, 2018, 06:02:12 PM
 #5163

It has been 25 days since Cloudbet froze my account. I heard nothing from their team since than, although I sent them all the documents they asked for the very next day.  This ronnie guy who is speaking on their behalve on this forum is also ignoring my messages. In the meantime I did some investigations in Montenegro. It seems that the company that issues Cloudbet a license is shady company with lot or problems with the Montenegro gambling authorities, and it looks like that they have no right to issues those license at all. So basically Cloudbet is working with bogus license, meaning they have no license at all.

On Monday I will file complaint with SBR and see what they can do about my money.

In the meantime, be smart and STAY AWAY from Cloudbet.

It is sad when people have their accounts frozen and the companies start ignoring their users. I hope Cloudbet sort your issue out.

The licence Cloudbet has is probably not worth the electricity cost the was spent when sending it in an email. All these gambling licence authorites are useless and pathetic. They allow users to keep their gambling companies in the country rather than have them offshore. That is their primary function.

Dean Nolan and his Betking scam have their gambling licence from Costa Rica by registering as an off-shore company.

Stake, Primedice and Bitsler are excellent companies with excellent reputations, they have their licences from Curacao by registering their off-shore companies there.

All these licences are useless for end users. All they do is to allow the owners to show some sort of "licence" on their website to show credibility when it does nothing of the sort in reality. If they were to get a real gambling licence (rather these buy-an-egambling-licence) from their own countries they would fall foul of the legislation and requirements.

SCAMSADAB SOLUTIONSBANKERABETKING BITSAFE & DEAN NOLANBITINGLECHANGELLY CHANGENOW & ATOMIC SWAPCOINSBITCRYPTOKNOWMICSDIGITAL ASSETS PROGRAMFURTCOINFLYP.MEHITBTCHOLY TRANSACTION
HUMANCOINHUMANITYONEMINEXCOINMOBILEGOREPUBLIAROCK TRADINGSOVRANOCOINSPECTROCOINSWIFTEX EXCHANGETOKENPAYTRADESATOSHIULORDVIBEO520bit/vitalii_invest/RoyalTeam
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BitGame777
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October 06, 2018, 10:04:11 AM
 #5164

Which provider do you use for odds?

BitGame - Provably Fair Cryptocurrency Casino And Sportsbook | www.bitgame.online
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October 06, 2018, 11:08:25 AM
Last edit: October 06, 2018, 12:01:01 PM by Angry0ne
 #5165

Which provider do you use for odds?

Was trying to find that info for a while and no success. If anyone knows both PRE and LIVE providers, can share with us please Smiley


@Ronnie any update on my case ?
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October 09, 2018, 12:23:59 PM
 #5166

BUMP


I filed an official complaint to SBR today, and while I was there I find two cases same as mine. Here is one of them:

https://www.sportsbookreview.com/forum/bitcoin-sports-betting/3493764-cloudbet-11-11-2018-banned-account.html

Completely the same demands with ridiculous explanation of suspect in betting integrity, with the same warning that the "investigation" can take up to 6 months.  My opinion is that Cloudbet are preparing to disappear from on line space stealing as much money as possible.

I will contact Montenegro gambling authorities if it is possible for them to contact that shady company that is issuing "license" to scam books like Cloudbet, although I don't expect much there. Montenegro is one of the must corrupt countries in Europe.

However, try to spread the word on Cloudbet, don't let other players be scammed like me or that fellow from the sbr forum.
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October 11, 2018, 12:58:54 AM
 #5167

We still offer some of the best odds online for bitcoin betting on all major and minor sports across Europe and Asia

Genuine question, especially considering the quoted statement:

Do you consider a 12.5%+ margin for the UEFA Nations League, which is more than double the industry average, "the best odds online"?


Which provider do you use for odds?

I'm very certain that they've used BetRadar as their odds provider at one point in time. I assume they still use them, but it may have changed. I almost guarantee you that you won't get an answer from a sportsbook regarding their odds provider.

Cloudbet offers an API if you're looking to pull their odds data.

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October 11, 2018, 02:56:53 PM
 #5168

Afternoon all,

Hope you’ve had a good week! I’ve tried to update outstanding issues where I can:

@Angry0ne - I’m sorry but I’m still waiting for an update on your account. I’ll keep pushing for a response.

@JollyGood - Our Product Team are looking at the issues you raised. I’ll update as soon as I have a concrete response.

@Teteczv - Unfortunately your account is still under investigation and I haven’t received any updates about the progress, but I’ll keep chasing and let you know any results ASAP.

I can also assure you that we aren’t “preparing to disappear from online space stealing as much money as possible.” we are one of the oldest crypto casino and sportsbooks and will soon be celebrating our 5 year anniversary.

@BitGame777 - Unfortunately I’m not able to share information about our odds providers, but as mentioned by @DarkStar we do have an API you can access to pull data.

@DarkStar_ - Thanks for getting in touch, I’ve just sent a message to our sportsbook teams to query the margins.

Thanks very much,

Ronnie @ Cloudbet

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JollyGood
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October 11, 2018, 05:28:09 PM
 #5169

@JollyGood - Our Product Team are looking at the issues you raised. I’ll update as soon as I have a concrete response.

Thank you Ronnie.

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October 11, 2018, 06:52:15 PM
 #5170

Just made my first withdrawal with no problems whatsoever. Took less than 24 hours.   

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October 12, 2018, 08:19:45 AM
 #5171

Morning all,

@Darkstar_ - I've just received word that the crazy margins you spotted were indeed a bug that somehow occurred when we were pulling the odds from our provider, our teams are working to rollout a fix to solve the problem going forward - thanks for the heads up!

@TokenKev - Thanks for stopping by, enjoy your winnings!  Grin

Have a great day!

Ronnie @ Cloudbet

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Angry0ne
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October 12, 2018, 02:22:29 PM
 #5172


@Angry0ne - I’m sorry but I’m still waiting for an update on your account. I’ll keep pushing for a response.



Are you able Ronnie to confirm, that I am not limited/restricted to top sports or top leagues only ? Cause my thinking is that you allow me to bet on max 10% of your offer.

Have talked with support again, and they're answer was as always silly. 'You can bet on what is available or don't bet at all'. I've been trying to explain them that you have all the matches I was trying to bet in your offer, but just I am not able to see those, while logged in.

How long it may take to get an update ?
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October 14, 2018, 08:06:46 AM
Last edit: October 14, 2018, 08:32:23 AM by teteczv
 #5173

Afternoon all,



@Teteczv - Unfortunately your account is still under investigation and I haven’t received any updates about the progress, but I’ll keep chasing and let you know any results ASAP.

I can also assure you that we aren’t “preparing to disappear from online space stealing as much money as possible.” we are one of the oldest crypto casino and sportsbooks and will soon be celebrating our 5 year anniversary.



Than act like one. You don't behave like a "one of the oldest crypto casino and sportsbook". You act like an amateur fraud sportsbook, who is trying to collect as much money as possible and disappear. Good sportsbook does not lock accounts without reason, and not respond to emails. They are not threatening that will keep customer funds for 6 months.


Have you ever heard this happening to Pinnacle or Bet365?

I dear you to post my entire betting history here and point which games you team find it suspicious. And if there are any like that, which I seriously doubt, explain why the betting amounts on those bets are the same as on any other bets. Surely, if I know of any fixed games I would have bet big on those games.


If you consider yourself as a serious sportsbook, you cannot act like this. I'm accused of God knows what (betting integrity, lol) and I must wait 6 months. You should be more considered about the integrity of that"company" that issued you illegal license.

This is how rats and thieves act.

OK?
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October 15, 2018, 09:47:47 AM
 #5174

Morning all,

@Angry0ne - I can't see any restrictions that have been placed on your account, but I'm still waiting on an update to explain the lack of lines you are reporting.

@teteczv - I'm not involved with any of the investigations so can't comment personally, but I'll pass on your message to our teams and ask if it's possible for me to share any information on the ongoing process publicly. I can completely understand your frustration, and will continue to chase this for you and try to push for the situation to be resolved as the highest priority.

Thanks,

Ronnie @ Cloudbet

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October 15, 2018, 10:10:03 AM
 #5175





For all you soccer fabs out there we've just launched our new 'Super 6 Soccer Predictor' Competition over in 'Games and Rounds'

Entry is free and there's bitcoin and a Ledger Blue up for grabs!

Join in here

Good Luck!

Ronnie @ Cloudbet

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October 15, 2018, 12:06:29 PM
 #5176

Morning all,

@Angry0ne - I can't see any restrictions that have been placed on your account, but I'm still waiting on an update to explain the lack of lines you are reporting.


Ronnie @ Cloudbet

If needed I can send you screens of what I see while being logged out, and what remains when I log in.

If really no restrictions to my account, then I don't get it. Have tried also different IP's but that's not helping either.

Can you please speed it up, as it's over a week now, and there's no way I can find anything to bet.


2nd question not related to my account, do you plan to put handball back in offer ? I noticed you cover ONLY german bundesliga, from around 50 leagues you had in offer last season?

Thanks,
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October 15, 2018, 12:20:29 PM
 #5177

Hello, i think my ip it's blocked or smthing cause i cant go to the website for like 2 days now. Help me please
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October 15, 2018, 12:39:05 PM
 #5178

@Angry0ne - If you want to send the images over to support@Cloudbet.com they might find them useful for their investigation. I'll keep pushing for a resolution daily, but I have already escalated this investigation to the highest priority I can, and can only really wait for an update from the team conducting the investigation.

I'll pass on your question about handball markets to our sportsbook teams and get back to you asap with a response, if they have been removed it might have been due to the provider but I'll have to confirm.

@aaturn1t - I'm really sorry you are having trouble accessing our service, if you contact support@cloudbet.com with your Cloudbet nickname they should be able to locate the problem and get you back online ASAP.

Thanks very much,

Ronnie @ Cloudbet

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October 16, 2018, 11:16:00 PM
 #5179

I've had an issue logging into my account for weeks, considered making a new account but didn't want to get caught out for breaking any TOS.  Can you help?  Error i keep getting is below, happens on firefox, chrome and opera and only happens for cloudbet after I click login.

The page isn't redirecting properly

An error occurred during a connection to www.cloudbet.com.

    This problem can sometimes be caused by disabling or refusing to accept cookies.
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October 17, 2018, 08:16:28 AM
 #5180

@Higher - Really sorry to hear you are having problems accessing our service, if you could please PM me your Cloudbet Nickname I'll pass on the details to our support teams for investigation, they should be able to advise on a solution.

Thanks very much,

Ronnie @ Cloudbet

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