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Author Topic: Cloudbet | Bitcoin Casino & Sportsbook | The No.1 Bitcoin Gambling Site  (Read 376166 times)
CryptoBrainy
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September 11, 2018, 08:12:58 PM
 #5161

The frustrating thing is that I actually believe Ronnie is a good guy. He tries his best to clean up the mess Cloudbet makes, the scams Cloudbet pulls on its clients. I don't want to be too rude on you Ronnie, but all I can ask you is to take a step back from Cloudbet and look at our claims from a neutral perspective.
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4x4et
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September 11, 2018, 10:11:54 PM
Merited by game-protect (1)
 #5162

The frustrating thing is that I actually believe Ronnie is a good guy. He tries his best to clean up the mess Cloudbet makes, the scams Cloudbet pulls on its clients. I don't want to be too rude on you Ronnie, but all I can ask you is to take a step back from Cloudbet and look at our claims from a neutral perspective.

Lol, that's exactly what they want you to think

As I said, good cop, bad cop.

Ronnie knows everything, he's just there for damage control.

CHEAP GOOGLE VOICE ACCOUNTS, TORRENT INVITES, E-BOOKS, AND MANY MORE - PM ME
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September 11, 2018, 10:55:15 PM
Merited by 4x4et (1)
 #5163

The frustrating thing is that I actually believe Ronnie is a good guy. He tries his best to clean up the mess Cloudbet makes, the scams Cloudbet pulls on its clients. I don't want to be too rude on you Ronnie, but all I can ask you is to take a step back from Cloudbet and look at our claims from a neutral perspective.
A legitimate company serves its customers directly through the support channels emails or live chat.

If a victim has to find their bitcointalk thread to possibly get helped, then you know what is going on, because over 90% of victims are not able to find this support brain wash thread!

On the other side, if someone does not care to deposit his coins at a publicly proven scam, why does he care about his coins then? Does not make much sense in my opinion.

Game Protect - Online gambling consumer protection service
JohnStall19
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September 12, 2018, 03:37:42 AM
 #5164

did not recieve my free spins! I have sent 3 emails to support and now posting here because I did not get my free spins on tuesday and it is 1131 pm now est. I know you guys will come back and say the promotion is only for tuesday tomorrow but putting this out there so people can see. email is greasingit187@aol.com
SatochiPikachumoto
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September 12, 2018, 04:05:40 AM
 #5165

Would love to try this just by seeing BCH on the thread title lol.

 Grin Grin Grin
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September 12, 2018, 10:42:39 AM
 #5166

Morning all!

@marlboroza I'm not aware of the specifics when it comes to AML laws (as that side of things is handled by other teams), but since most jurisdictions have similar laws i'd assume we make the effort to conform to as many as possible. The amount of money involved isn't the issue, if there's a deposit followed by a withdraw request without any activity then we have to ask for KYC.

I've raised the question whether this should apply if the wallet addresses are the same, as it strongly implies it's the same person that deposited, but I'm waiting for a response and obviously can't make any promises from my position.

@itzfrancishaxor I wasn't involved in the investigation and can't comment specifically on your situation, but IF someone was deliberately multi accounting it wouldn't make sense for our teams to let them know how they were detected.

@CryptoBrainy It's nice to know not everyone thinks I'm the devil incarnate Wink

Honestly I usually look at these issues from the player's perspective and try and side with them whenever possible. I was hired to represent the community, and as such I hate seeing players kept waiting for withdrawals or experiencing grading delays.

@4x4et

Quote
Ronnie knows everything


If only! I'd be living on a private island with my sportsbook winnings instead of browsing the forums!  Wink

@game-protect Welcome back! Our support teams do handle the vast majority of tickets through our live support and email channels, however some people prefer to tweet at us or drop a message on the forums - i'm just here to catch anything that doesn't get sent directly to support.

@JohnStall19 I'm really sorry to hear that, is this regarding the 'Free Spin Tuesday' promotion? I've taken note of your email address and will investigate with our casino team now, in the meantime you might want to edit your post to remove the address for security reasons.

@SatochiPikachumoto Our current Welcome Offer includes a 100% first deposit bonus of up to 5 BCH!  Grin

Thanks very much, have a great day!

Ronnie @ Cloudbet


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Nikhila
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September 12, 2018, 11:01:48 AM
 #5167

My bet of 0.035894 is not yet graded since last 18 hours... just to grade a match which was finished 18 hours back they saying they escialted bet to a sports specialist... i dont know why they doing like this... all my 3 mails went unanswered..... anyone could sort me out and get my winnigns? I never expected cloudbet to treat me like this....  i pm you too ronnie @ cloudbet

My bet got graded and withdrawl got passed instant tooo... thanku ronie
itzfrancishaxor
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September 12, 2018, 01:55:59 PM
 #5168

@Cloudbet

Wtf? If i commit burglary the state attorney wont bring proof how i did it because next time i could avoid my mistake? BS. I didn't multi account nor do I breached your TOS. Why dont you answer anymore by mail? I had still some bitcoins on my account and i have thid account for more THAN 2 years...
fml
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September 12, 2018, 06:53:32 PM
 #5169

@game-protect Welcome back! Our support teams do handle the vast majority of tickets through our live support and email channels, however some people prefer to tweet at us or drop a message on the forums - i'm just here to catch anything that doesn't get sent directly to support.
If this thread is part of your official support channels, why do not you link to it on your website? Very suspicious! Cheesy

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SatochiPikachumoto
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September 12, 2018, 07:02:28 PM
 #5170

Not quite sure about this but how much BTC/BCH do we get for bonus (First deposit) Huh

Let's say I'm putting 3BCH in.

Thanks
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September 13, 2018, 09:20:13 AM
 #5171

@game-protect I'm hoping to get a link to our meta thread added to Cloudbet.com very soon, alongside the Facebook and Twitter icons!  Smiley

Technically this is a general purpose thread so I probably won't ask for it to be listed next to our live support and email contacts. I'm not around to monitor it 24/7 so players will always receive a faster response through direct contact with support (I'm just a glorified middle man after all Wink)

@SatochiPikachumoto You can find all the details of our welcome bonus here (needs to be updated to add BCH but it works the same way!) For 3 BCH you would receive a 3 BCH bonus.

Thanks,

Ronnie @ Cloudbet

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September 14, 2018, 10:15:41 AM
 #5172

Morning all,

Hope you are ready for an exciting weekend of sport!  Grin

- UFC: Fight Night 136

Outrights: Aleksei Oleinik (2.31) v Mark Hunt (1.62)
Rounds: Over 1.5 (1.91) Under 1.5 (1.86)

- NFL: Week 2

Last week all the tips from our NFL Preview Blog came in! I'll share this week's tips and odds below:

Miami Dolphins @ New York Jets
New York Jets -2.5 (1.89)

L.A. Chargers @ Buffalo Bills
L.A. Chargers -7.5 (1.98)

Detroit Lions @ San Francisco 49ers
San Francisco 49ers -6 (1.93)

Oakland Raiders @ Denver Broncos
Denver Broncos -6 (1.92)

Seattle Seahawks @ Chicago Bears
Chicago Bears -3.5 (2.07)

What do you think?

I'll update with some more odds for EPL and MLB this afternoon, just waiting on the odds to settle down.

Thanks,

Ronnie @ Cloudbet

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teteczv
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September 17, 2018, 09:33:24 AM
 #5173

Hello,


This is my experience with Cloudbet.

I opened an account approximately a month ago. I deposited 400 euros in bitcoins. In previous month a placed somewhere between 150 to 200 bets. Most of those bets were in the region of 40-50 euros, and the biggest one was no more than 200 euros. I bet soccer and tennis, and maybe one third of those bets were on US Open. I hit a good run and after a month I had  approximately 4000 euros in bitcoins. Than I withdrew 1000 euros and continue betting. Than I lost something and made another withdraw of 200 euros. Both those withdrawals went fine, in a half an hour. The same day I made the second withdraw Cloudbet blocked my account and sent me the following e-mail:

Hi,

Your account is blocked while we conduct a betting integrity investigation. Please note that this process can take up to 6 months.


To aid in our investigation, we require the following information. Please provide KYC information. Please send scans of:

- a passport or other government identity card
- proof of address (only bank statements and government utilities from the past 3 months will be accepted)
- a picture of yourself holding these documents


Cloudbet security


I sent them the requested documents the next day. Since than, I heard nothing of them. I went twice on the live chat, operators were rude and robotic, repeating investigation, investigation, investigation, like e broken record.

I didn't do anything but betting. I didn't use any bonus, the free bet was awarded but I never used it. I didn't bet big, I didn't bet shady games. And what does integrity of sports bets mean? Is that even a thing? And they must be kidding about 6 months.

Can anyone here give me an advice how to proceed from here? I have more than 2000 euros there. They are so incompetent than they cannot even locked account, but when I try to login it says wrong combination of user name and password. I want to submit an official complaint, I can see they are regulated in Montenegro. I will never ever open an account with such a bookie, I learnt my lesson.


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September 17, 2018, 11:09:30 AM
 #5174

@teteczv Thanks for getting in touch, and sorry you have run into some problems with your account. Could you please PM me your Cloudbet nickname and I'll get up to speed on the investigation and check on the progress for you.

Thanks very much,

Ronnie @ Cloudbet


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JollyGood
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September 17, 2018, 11:43:21 AM
 #5175

Is Cloudbet using the same Sportsbook plugin that so many others are using?

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September 17, 2018, 12:52:12 PM
 #5176

@JollyGood I'm not sure what you mean by plugin sorry, could you provide more details?

If you mean where we get our odds from i'm not entirely sure myself, but I can speak with our sportsbook teams about it and see if that information is allowed to be shared publicly.

Thanks,

Ronnie @ Cloudbet

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game-protect
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Online Gaming Consumer Protection service


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September 17, 2018, 01:08:32 PM
 #5177

I want to submit an official complaint, I can see they are regulated in Montenegro.
Where can you see they are regulated in Montenegro?

Game Protect - Online gambling consumer protection service
4x4et
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September 17, 2018, 01:43:37 PM
 #5178

Hello,


This is my experience with Cloudbet.

I opened an account approximately a month ago. I deposited 400 euros in bitcoins. In previous month a placed somewhere between 150 to 200 bets. Most of those bets were in the region of 40-50 euros, and the biggest one was no more than 200 euros. I bet soccer and tennis, and maybe one third of those bets were on US Open. I hit a good run and after a month I had  approximately 4000 euros in bitcoins. Than I withdrew 1000 euros and continue betting. Than I lost something and made another withdraw of 200 euros. Both those withdrawals went fine, in a half an hour. The same day I made the second withdraw Cloudbet blocked my account and sent me the following e-mail:

Hi,

Your account is blocked while we conduct a betting integrity investigation. Please note that this process can take up to 6 months.


To aid in our investigation, we require the following information. Please provide KYC information. Please send scans of:

- a passport or other government identity card
- proof of address (only bank statements and government utilities from the past 3 months will be accepted)
- a picture of yourself holding these documents


Cloudbet security


I sent them the requested documents the next day. Since than, I heard nothing of them. I went twice on the live chat, operators were rude and robotic, repeating investigation, investigation, investigation, like e broken record.

I didn't do anything but betting. I didn't use any bonus, the free bet was awarded but I never used it. I didn't bet big, I didn't bet shady games. And what does integrity of sports bets mean? Is that even a thing? And they must be kidding about 6 months.

Can anyone here give me an advice how to proceed from here? I have more than 2000 euros there. They are so incompetent than they cannot even locked account, but when I try to login it says wrong combination of user name and password. I want to submit an official complaint, I can see they are regulated in Montenegro. I will never ever open an account with such a bookie, I learnt my lesson.




First of all you shouldn't send them your personal documents.

You don't even know who they are, they are hiding their own identity.

Second, you might say goodbye to your bitcoin, cause this is what happens regularly. If you win, they lock your account or refuse to pay out.

That's what I'm telling here for months now.

CHEAP GOOGLE VOICE ACCOUNTS, TORRENT INVITES, E-BOOKS, AND MANY MORE - PM ME
teteczv
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September 17, 2018, 01:51:13 PM
 #5179

I want to submit an official complaint, I can see they are regulated in Montenegro.
Where can you see they are regulated in Montenegro?

https://www.cloudbet.com/en/license

Cloudbet is a licensed bitcoin betting site by E-Gambling Montenegro.

E Gambling Montenegro d.o.o (Podgorica, Moskovska br. 65., reg. no. 50615951) hereby certifies that under the concession (serial no. AA 001588, numeric no. 133-01/15 5A i 1ERR) and approval (no. 02/02-118/4), organize and operate games of chance in Montenegro on website  in accordance with the Agreement on management and financial cooperation, concluded between E Gambling Montenegro d.o.o. and TIGER TREE HOLDINGS do.o.o (Cetinje, Njegoseva br. 97., reg. no. 50721755) TIN: 03035166 on 05 March, 2015 which is valid from 05 September, 2018 until 05 March 2019.

Cloudbet are committed to responsible gaming, and are dedicated to an enjoyable and positive bitcoin betting experience.
JollyGood
Sr. Member
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Activity: 602
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September 17, 2018, 02:13:58 PM
 #5180

Hello,


This is my experience with Cloudbet.

I opened an account approximately a month ago. I deposited 400 euros in bitcoins. In previous month a placed somewhere between 150 to 200 bets. Most of those bets were in the region of 40-50 euros, and the biggest one was no more than 200 euros. I bet soccer and tennis, and maybe one third of those bets were on US Open. I hit a good run and after a month I had  approximately 4000 euros in bitcoins. Than I withdrew 1000 euros and continue betting. Than I lost something and made another withdraw of 200 euros. Both those withdrawals went fine, in a half an hour. The same day I made the second withdraw Cloudbet blocked my account and sent me the following e-mail:

Hi,

Your account is blocked while we conduct a betting integrity investigation. Please note that this process can take up to 6 months.


To aid in our investigation, we require the following information. Please provide KYC information. Please send scans of:

- a passport or other government identity card
- proof of address (only bank statements and government utilities from the past 3 months will be accepted)
- a picture of yourself holding these documents


Cloudbet security


I sent them the requested documents the next day. Since than, I heard nothing of them. I went twice on the live chat, operators were rude and robotic, repeating investigation, investigation, investigation, like e broken record.

I didn't do anything but betting. I didn't use any bonus, the free bet was awarded but I never used it. I didn't bet big, I didn't bet shady games. And what does integrity of sports bets mean? Is that even a thing? And they must be kidding about 6 months.

Can anyone here give me an advice how to proceed from here? I have more than 2000 euros there. They are so incompetent than they cannot even locked account, but when I try to login it says wrong combination of user name and password. I want to submit an official complaint, I can see they are regulated in Montenegro. I will never ever open an account with such a bookie, I learnt my lesson.




First of all you shouldn't send them your personal documents.

You don't even know who they are, they are hiding their own identity.

Second, you might say goodbye to your bitcoin, cause this is what happens regularly. If you win, they lock your account or refuse to pay out.

That's what I'm telling here for months now.

I will not be able to jump in here and say this project is a scam without investigating further but if what happened to the previous poster is true then that is sad. Many betting projects lock user accounts and ask for ID knowing they will never trust them enough to send them their ID.

As a rule, I would never send my ID to any of these websites who first hide their own identity themselves but expect others to send them theirs by blackmailing them. In many cases even after ID is sent they still do not release customer funds. I would never send my ID to any exchange either regardless of their "brand" and popularity because you have no idea what they will do with it once they have it!

As mentioned, I will not be able to jump in here and say this project is a scam without investigating further but hope the Cloudbet team will post here explaining their side of the story.

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