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Author Topic: Cloudbet | Bitcoin Casino & Sportsbook | The No.1 Bitcoin Gambling Site  (Read 372187 times)
Cloudbet
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May 09, 2018, 03:51:15 PM
 #4641

Did you forget about me, Peter?

Hi jullytonkoff,

My apologies for the delay, I was off the last few days. I have raised this with our payments team but had not received a response, I will chase them again for you now and try to expedite the issue.


Hello, very strange comment from your side. On the website online from Friday there are no bets on MLB. Maybe You do not understand but the bets before the match is there and everything works as usual. But there are no bets during the match . Chat support couldn't answer why they weren't there and when they would return. This occurs on the computer on any browser. Once again all that was lost was live betting on major League baseball, to individual match betting has remained as before.

Sorry for any lack of clarity - this appears to be a technical problem which I need to pass over to the team, and therefore any information you have about the situation is important to relay so they can attempt to recreate the issue. As you have specified this was in relation to Live betting, this is currently being investigated. Once again, my apologies for any inconvenience caused over the weekend.

Many thanks
Peter @ Cloudbet

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zelkinz
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May 09, 2018, 04:52:43 PM
 #4642

Sorry for any lack of clarity - this appears to be a technical problem which I need to pass over to the team, and therefore any information you have about the situation is important to relay so they can attempt to recreate the issue. As you have specified this was in relation to Live betting, this is currently being investigated. Once again, my apologies for any inconvenience caused over the weekend.

Many thanks
Peter @ Cloudbet
[/quote]

http://i6.pixs.ru/storage/0/7/4/cloudpng_6900058_30175074.png

Now playing match Cincinnati-N Y Metz. But you don't have live betting on him. Although before always were on all MLB games, and now already 5 days there is no nor one.  Brought a screenshot with the live sport section.
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May 11, 2018, 05:17:12 AM
 #4643

Hello Peter, thank you today the live bets on MLB have been fully refunded. I hope they don't disappear anymore.
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May 11, 2018, 08:37:19 AM
 #4644

Thanks zelkinz, this issue is being investigated, but do please raise with me directly if you have further problems.

Cheers
Peter @ Cloudbet

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May 12, 2018, 07:32:06 PM
 #4645

I'm afraid I have to express my fury at your support team who disconnected me from a live chat support dialog during when I was typing about my problems, today, on 12.05.2018, at 18:06 UTC. I demand an explanation as well as compensation for my greater problem: It has been officially well over 24 hours since my withdrawal request on a weekday, on 11.05.2018, at 17:29 and it is still pending. The first live support correspondent of yours (not the one who disconnected me) promised the withdrawal team will contact me today but I still have not received any emails. Unfortunately, the problem does not there as it isn't just a simple withdrawal delay issue in my case. Concerning the withdrawals, I am using a private online wallet service when I withdraw from Cloudbet and my online wallet service periodically changes my receive BTC address for security reasons. Since it has been so long over my withdraw request, the receive address I had in my wallet (which I therefore entered in my withdraw request on Cloudbet) now no longer exists, replaced by a new one. I hope you could contact me privately to resolve my issues and that I will not have to initiate legal actions instead. Not to mention I have left multiple messages to your Cloudbet support service since yesterday but received no response whatsoever.
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May 12, 2018, 07:57:59 PM
 #4646

I'm afraid I have to express my fury at your support team who disconnected me from a live chat support dialog during when I was typing about my problems, today, on 12.05.2018, at 18:06 UTC. I demand an explanation as well as compensation for my greater problem: It has been officially well over 24 hours since my withdrawal request on a weekday, on 11.05.2018, at 17:29 and it is still pending. The first live support correspondent of yours (not the one who disconnected me) promised the withdrawal team will contact me today but I still have not received any emails. Unfortunately, the problem does not there as it isn't just a simple withdrawal delay issue in my case. Concerning the withdrawals, I am using a private online wallet service when I withdraw from Cloudbet and my online wallet service periodically changes my receive BTC address for security reasons. Since it has been so long over my withdraw request, the receive address I had in my wallet (which I therefore entered in my withdraw request on Cloudbet) now no longer exists, replaced by a new one. I hope you could contact me privately to resolve my issues and that I will not have to initiate legal actions instead. Not to mention I have left multiple messages to your Cloudbet support service since yesterday but received no response whatsoever.
That is what to be expected with this online casino -slash- sportsbookie man.
They will disconnect you so they do not need to answer your questions they rather not give an answer too. Undecided

Sorry to tell you this but my advice would be to move to another sportsbook. Wink

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audiotest
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May 12, 2018, 08:41:32 PM
 #4647

I'm afraid I have to express my fury at your support team who disconnected me from a live chat support dialog during when I was typing about my problems, today, on 12.05.2018, at 18:06 UTC. I demand an explanation as well as compensation for my greater problem: It has been officially well over 24 hours since my withdrawal request on a weekday, on 11.05.2018, at 17:29 and it is still pending. The first live support correspondent of yours (not the one who disconnected me) promised the withdrawal team will contact me today but I still have not received any emails. Unfortunately, the problem does not there as it isn't just a simple withdrawal delay issue in my case. Concerning the withdrawals, I am using a private online wallet service when I withdraw from Cloudbet and my online wallet service periodically changes my receive BTC address for security reasons. Since it has been so long over my withdraw request, the receive address I had in my wallet (which I therefore entered in my withdraw request on Cloudbet) now no longer exists, replaced by a new one. I hope you could contact me privately to resolve my issues and that I will not have to initiate legal actions instead. Not to mention I have left multiple messages to your Cloudbet support service since yesterday but received no response whatsoever.
That is what to be expected with this online casino -slash- sportsbookie man.
They will disconnect you so they do not need to answer your questions they rather not give an answer too. Undecided

Sorry to tell you this but my advice would be to move to another sportsbook. Wink

I have already decided not to return to that joke of a place ever again, as soon as I receive my earned funds, and I'll do whatever it takes for it. There is no excuse to what they have been doing for the past 36 hours.
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May 13, 2018, 05:35:04 PM
 #4648

So it has officially been over 48 hours since they have been withholding my funds, approaching the 50 hour mark. Multiple complaints filed, no response whatsoever ever since my first attempt on last Friday. I'm not even able to live chat anymore since they disconnected me yesterday while still typing about my issue (I reckon they have some sort of IP blacklist feature). Such a pity they're choosing to go down that road, besides, over such a laughable amount of a few thousands of dollars. I could have understood that they might be thinking it was worth the risk if they were trying to pull off such a scam over at least tens or hundreds of grands. But this was simply a needless risk which I hope they will not regret taking, considering what they could lose. Could be just some reputation, perhaps more, or even their very existence. They might be thinking they're safe from trouble without having a proper license and covered up by a Montenegrin company, in this era of rather darker ages of online betting legislation. But things are changing very quickly in favor of customer rights. I will be very interested to hear what my lawyer is going to say about this, should they still have kept ignoring me by Monday morning.
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May 14, 2018, 10:21:25 AM
 #4649

Hi audiotest,

I am very sorry for the issue you are having, and will discuss this with our customer service team immediately. I will also be monitoring your support ticket for the updates.

Our Live Chat team are here to help, though some matters do require review by our specialist team. In any case, you should not have felt like they were disconnecting from your chat or ignoring your request, so my apologies if this was the case.

If you require any further assistance, please do reach out to me directly.

Many thanks
Peter @ Cloudbet

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May 14, 2018, 10:39:59 AM
 #4650

And I have a problem with cloudbet, winning bet gives it as lost, I wrote the support and after a little bet was CANCELLED
This is a scam, winning bets can not be canceled
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May 14, 2018, 10:51:18 AM
 #4651

And I have a problem with cloudbet, winning bet gives it as lost, I wrote the support and after a little bet was CANCELLED
This is a scam, winning bets can not be canceled


I am sorry to hear this BeckoPopov.

Please could you PM me your email address/Cloudbet nickname so I can look into this for you?

Many thanks
Peter @ Cloudbet

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BeckoPopov
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May 14, 2018, 11:04:55 AM
 #4652

booky@comsistuning.com 

I watched the match in your site, you first paid it, then wrote it was lost, and finally CANCELLED
BeckoPopov
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May 14, 2018, 11:26:56 AM
 #4653

And I have a problem with cloudbet, winning bet gives it as lost, I wrote the support and after a little bet was CANCELLED
This is a scam, winning bets can not be canceled


I am sorry to hear this BeckoPopov.

Please could you PM me your email address/Cloudbet nickname so I can look into this for you?

Many thanks
Peter @ Cloudbet

booky@comsistuning.com 

I watched the match in your site, you first paid it, then wrote it was lost, and finally CANCELLED
Cloudbet
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May 14, 2018, 01:25:51 PM
 #4654

Thank you BeckoPopov,

Our customer support team has looked into the issue for you and updated the ticket.

Please let me know if there is anything else I can help with.

Thanks,
Peter @ Cloudbet

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jullytonkoff
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May 14, 2018, 01:37:17 PM
 #4655

My withdraw from 27th April stay stil pending. You forget me.....
BeckoPopov
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May 14, 2018, 02:13:03 PM
 #4656

Thank you BeckoPopov,

Our customer support team has looked into the issue for you and updated the ticket.

Please let me know if there is anything else I can help with.

Thanks,
Peter @ Cloudbet

your team changes the bet status three times, the winning bet is currently CANCELLED 
BeckoPopov
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May 14, 2018, 02:39:30 PM
 #4657

I bet a lot, lost and gained such an unfair attitude as in cloudbet I have not seen
Lionidas
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May 14, 2018, 03:11:02 PM
 #4658

I bet a lot, lost and gained such an unfair attitude as in cloudbet I have not seen

This is true. A sportbook can not cancel a bet if it won.
You need to show their support an official result of the win so it is absolutely evidence and post a screenshot of the result and the link to the match result to their customer support department.

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BeckoPopov
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May 14, 2018, 03:43:08 PM
 #4659

I expect Cloudbet to pay the bet correctly, the status of a bet can not be changed three times and finally canceled , there is an official result of the match and the bet is winning
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May 14, 2018, 07:36:20 PM
 #4660

Hi audiotest,

I am very sorry for the issue you are having, and will discuss this with our customer service team immediately. I will also be monitoring your support ticket for the updates.

Our Live Chat team are here to help, though some matters do require review by our specialist team. In any case, you should not have felt like they were disconnecting from your chat or ignoring your request, so my apologies if this was the case.

If you require any further assistance, please do reach out to me directly.

Many thanks
Peter @ Cloudbet

You have no right to tell me that 'I should not have felt like they were disconnecting from your chat or ignoring my request' because that is exactly what you did! During the chat started on: 2018-05-12 04:56 PM UTC with 'Mark'.

And surprisingly enough today, right after I had my first meeting with my lawyer discussing your actions, 'Scott' from your team contacted me by email. Of course, he had not read about my problems as he acted as if this was a standard withdrawal delay issue. Even within the message he had sent, he quoted my support ticket in which I had explained what exactly my problem was. Then again, in his email he kept telling he was 'unable to identify any chats where your session was terminated by an agent'. Fortunately, your website is still sending automated copies of my support tickets and live chats to my email, even if it gets terminated by your side so I found it, as I mentioned above, copied the chat where your agent disconnected me and sent to 'Scott'.

I still can't believe you have purposely chosen to keep going down this road of continuing such mischief. I think all the people whom you have previously pulled this scam off were too afraid to demand their rights on a legal basis. Well, I'm afraid you have messed with the wrong person this time, and presumably for the last time.
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