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Author Topic: Cloudbet | Bitcoin Casino & Sportsbook | The No.1 Bitcoin Gambling Site  (Read 371179 times)
game-protect
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May 23, 2018, 09:26:56 AM
 #4681

They just sent email investigation shown more than 1 account per IP/household and that account will be frozen and that decision is final.
I dont have problem with them closing the account as long as they payout my balance. I deposited fking 0.18btc which isnt alot and worked my ass of to get it up to this amount and now they dont want to pay it?
As I said, I can provide full documentation for my account and also my friend can do the same. We can provide tickets for Euroleague final four basket when we were together and connected over same IP(As in Serbia I didnt have internet) and I really wont let this go as it's ridicilous acussation and am willing up to take it on court or to whomever they respond to.
I am waiting to see if they can move balance from locked account to "my other one(in fact my friends) or payitout.
Will keep u posted.
The rule not more than 1 account per IP is nonsense, because if you connect to the internet with public wifi for example, then several customers can have the same IP. Or if you visit friends like you said, then several people have the same IP.

But same IP does not necessarily mean it is the same account holder, because you use different pcs and they usually make a fingerprint of your pc. And if you usually have a different IP and only temporary while visiting your friend have another one, then this confirms that the friend's IP is not yours and it is not your account.

However, cloudbet is shady, there are regularly complaints about people waiting for withdrawals and there are also some scam accusations!

I repeatedly ask them for their license and they did not show it. So from a juridical point of view, if they operate illegal without a license, then they have no juridical valid terms and conditions and their claim not more than 1 account per IP/household is baseless.

Countless victims cry in the forum to hire a lawyer and sue them, but finally no one does and they know it and it is +EV for them to simply ignore you.

However, if someone loves to play at cloudbet, then you need to be prepared to pay the price! Or in your case and considering the high amount it would be worth to enforce your claim, but based on my experience the problem is the mindset!

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May 23, 2018, 09:30:28 AM
 #4682

so anyone knows any other site that we can bet by crypto this Worldcup ? i would love to know , thanks in advance
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May 23, 2018, 09:37:02 AM
 #4683

so anyone knows any other site that we can bet by crypto this Worldcup ? i would love to know , thanks in advance
BetKing with currently the lowest sport odds and 20 crypto currencies.
  Thanks ,
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May 23, 2018, 10:58:09 AM
 #4684

@betexpert2018/Kraac - I have discussed your issue with our Support Team, and despite your explanations I can confirm that your account will remain blocked. The issue is not about whether you shared an IP, but that you created two separate Cloudbet accounts.

The use of multiple accounts breaches our terms and conditions, specifically: 5.1.9.2: Only one account per customer/IP/household is allowed. Our T&Cs are unambiguous in relation to the use of multiple accounts, and we encourage all players to familiarise themselves with them when signing up to Cloudbet.

Your main account is still active enabling you to access our services, but please refrain from creating duplicate accounts in future. If you are still unhappy with the decision you are are of course entitled to bring the matter to our ADR and we will be happy to cooperate with any investigation, we can provide them with our findings and their decision would be final.

@Joel_Jantsen - I cannot discuss the specifics of a player’s account or personal details via a public forum, but rest assured this has been thoroughly investigated and we are certain that an intentional breach of our T&Cs took place which are explicit in prohibiting the creation of multiple accounts, which is what happened here. The player’s explanation does not address that simple fact.

The player has also received an email response from our support teams and has been in direct contact with me via Twitter DMs.

In situations like this we always take time to study the facts and whenever reasonable give the player the benefit of the doubt wherever possible. The Bitcoin casino and sportsbook industry is a fairly small but well-connected community, and we know that no legitimate operator would survive long by taking advantage of their player base.

@peterle160494 I apologise for the poor impression this has given you, but I assure you we have the highest standards of account security in order to protect both ourselves and our players. If you have any specific questions about Cloudbet or our world cup offerings, please feel free to post here or reach out to me directly.

Many thanks
Peter @ Cloudbet

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May 23, 2018, 11:03:55 AM
 #4685

@6ayne6ayn I'm really sorry to hear that, I can definately understand your frustration. If you could please PM me your Cloudbet nickname I'll be happy to take a look into the issue for you.

@emurla9 Apologies for the continued inconvenience. As we discussed via PM and Twitter DMs, I have updated our customer support team and am pressing for a resolution to the issue.

Many thanks
Peter @ Cloudbet

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May 23, 2018, 11:52:52 AM
 #4686

Hello Peter! I turned to you on May 17, from you there is no answer about my withdrawal! When will you find out something?
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May 23, 2018, 12:01:34 PM
 #4687

@betexpert2018/Kraac - I have discussed your issue with our Support Team, and despite your explanations I can confirm that your account will remain blocked. The issue is not about whether you shared an IP, but that you created two separate Cloudbet accounts.

The use of multiple accounts breaches our terms and conditions, specifically: 5.1.9.2: Only one account per customer/IP/household is allowed. Our T&Cs are unambiguous in relation to the use of multiple accounts, and we encourage all players to familiarise themselves with them when signing up to Cloudbet.

Your main account is still active enabling you to access our services, but please refrain from creating duplicate accounts in future. If you are still unhappy with the decision you are are of course entitled to bring the matter to our ADR and we will be happy to cooperate with any investigation, we can provide them with our findings and their decision would be final.

@Joel_Jantsen - I cannot discuss the specifics of a player’s account or personal details via a public forum, but rest assured this has been thoroughly investigated and we are certain that an intentional breach of our T&Cs took place which are explicit in prohibiting the creation of multiple accounts, which is what happened here. The player’s explanation does not address that simple fact.

The player has also received an email response from our support teams and has been in direct contact with me via Twitter DMs.

In situations like this we always take time to study the facts and whenever reasonable give the player the benefit of the doubt wherever possible. The Bitcoin casino and sportsbook industry is a fairly small but well-connected community, and we know that no legitimate operator would survive long by taking advantage of their player base.

@peterle160494 I apologise for the poor impression this has given you, but I assure you we have the highest standards of account security in order to protect both ourselves and our players. If you have any specific questions about Cloudbet or our world cup offerings, please feel free to post here or reach out to me directly.

Many thanks
Peter @ Cloudbet


Peter thanks for fast response, but you still didnt answer my question about what happens with funds?
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May 23, 2018, 04:20:06 PM
 #4688

Why I wait 2 days for withdraw? I have 0.89BTC for withdraw. Every time is same mail, support say me that will be in 24hours??!! No I wait over 48 hours for withdraw. Its very bad.
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May 24, 2018, 01:41:01 AM
 #4689

Waiting over 24 hours for a withdrawal here again, even a meaningless .12 withdraw seems to take a lot of time, absolutely ridiculous, fix this!!
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May 24, 2018, 06:52:48 AM
 #4690

Now I wait 3 days! Over 72 hours. We unprofessional, who give them licence. I sent them over 30mails, they answer 3 times, the same mail. When I see how many people have problem with Cloudbet, I start think they are scam. A lot of people have problem with withdraw. They wash money?
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May 24, 2018, 08:38:06 AM
 #4691

@Kukulelema - Thanks for getting in touch, and apologies for the slow service. If you PM me your Cloudbet nickname I'll investigate the delay for you and escalate your existing correspondence with our team.

@brokk - I can completely understand the frustration and I will be speaking to our support teams to try and understand what is causing the delay. Please PM me your nickname and I'll look into the matter now.

Many thanks
Peter @ Cloudbet


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May 24, 2018, 09:00:27 AM
 #4692

@shyne66 - I've just spoken to our support team regarding your issue and they have assured me they will be in touch with you directly soon via email to discuss the matter further.

Many thanks
Peter @ cloudbet

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May 24, 2018, 09:04:26 AM
 #4693

@Kukulelema - Thanks for getting in touch, and apologies for the slow service. If you PM me your Cloudbet nickname I'll investigate the delay for you and escalate your existing correspondence with our team.

@brokk - I can completely understand the frustration and I will be speaking to our support teams to try and understand what is causing the delay. Please PM me your nickname and I'll look into the matter now.

Many thanks
Peter @ Cloudbet



glad you are responding to players Peter , but seriously things need to change fast
Cloudbet used to be great site to bet on but now I'm really starting to avoid it due to the problems that people keep showing here , I don't want my money to get stuck for a week or so

if you need more staff to handle the problems then you should start hiring some people to solve the problems , I just want to see cloudbet like it was few years ago

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May 24, 2018, 09:14:46 AM
 #4694

We began 5th day and as usual no money.
I dont know how long i have to wait for 0.5 btc withdrawal.
If its some kind of joke, tell people to know.

Let's send my money and perform your services better!
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May 24, 2018, 10:12:29 AM
 #4695

@6ayne6ayn I'm really sorry to hear that, I can definately understand your frustration. If you could please PM me your Cloudbet nickname I'll be happy to take a look into the issue for you.

@emurla9 Apologies for the continued inconvenience. As we discussed via PM and Twitter DMs, I have updated our customer support team and am pressing for a resolution to the issue.

Many thanks
Peter @ Cloudbet
   


   Hello,Peter
 So,I realy hope for your answer shortly.It is unacceptable.You can not undo me like this...
   Regards
emurla9
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May 24, 2018, 12:51:38 PM
 #4696

And now i got email from them for verification of my account.
5 days to wait, and now email.

I am not vs. verification but SELFIE WITH BANK STATEMENT , for first time i heard such bullshit.
And sent them everything, let's see what will happen.
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May 24, 2018, 02:06:25 PM
 #4697

What is going on with cloudbet sportsbetting? Suddenly many soccer leagues and offers were deleted... no champions league women final, no handball games. And what is with the additional bets for soccer games? Normally between 20-70.... Now I see just 6 additional bets... And no soccer live bets at the moment?! What is going on there???
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May 24, 2018, 03:30:30 PM
 #4698

@SyGambler

I appreciate your concerns, but can assure you that we are focused as ever on paying out players as quickly as possible.

The overwhelming majority of player withdrawals are still processed instantly. The small number of cases where there are delays are generally because the specific circumstances require further action.

@Paul0908

Thanks for getting in touch, we are aware and are actively looking to increase our offerings across our sportsbook in the near future.

I've passed on your desire to see more in-play and specials options for some of the smaller events to our teams, so that should be factored in to our plans going forward.

Many thanks
Peter @ Cloudbet

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Paul0908
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May 24, 2018, 04:04:46 PM
 #4699

You did not understand. There was Women Champions League Final this morning in cloudbets betting program. And 10-15 International Friendly... now no women final and just 6  Friendly games. So Cloudbet has deleted some league/cups/countrys. And my question is why???
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May 24, 2018, 04:17:26 PM
 #4700

And can you explain why you want SELFIE WITH BANK STATEMENT?

I dont get anything wrong for selfie with ID but for selfie with bank statement, it seems too bad imo .

I will be happy if you can confirm my account as soon as possible and send my withdrawal.

Take care
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