CLOUDBET ACCOUNT BLOCKED – $100K CONFISCATED AFTER $30M WAGERED AND SIGNIFICANT LOSSES
My case is the following.
I have been playing with this company for almost one year, and I believe I became a very large player on this platform, managing to generate around $30 million in turnover in less than one year, almost all of it on sports betting, where you yourselves know that turnover is harder to generate. In the last two months I believe I was averaging more than $2 million per week in turnover.
Cloudbet closed my account, and at the moment of the closure I had $100,000 in balance. All the funds were later cancelled and confiscated following their decision. I want to mention that my account overall was at a loss of probably around $1 million or somewhere close to that amount, and despite this they closed my account and did not even offer me the right to withdraw my own $100,000 from the account.
The investigation and the blocking of the account started about one month ago, for the very stupid reason that some suspicious individuals on Telegram, whom I came into contact with accidentally, tried to steal my account, later harassed me to sell the account to them, threatened that they would get my account blocked if I did not sell it, and other similar things. I never rented my account and I never intended to sell it. No one other than me has ever accessed my account.
These individuals told me they have contacts within the Cloudbet team and that they can do many things within this company, and that they already have methods developed to get accounts closed and to blackmail clients. I have evidence of this which I attached to my account manager, but it seems either it was ignored or, even if it was considered, my manager had no decision-making authority and later the compliance team ignored it entirely.
One day, about a month ago, I woke up with my account closed. The next day I received a message from the person who managed to get my account closed after writing things on the chat pretending to be me, proudly telling me that he managed to block my account because I refused to sell it to him. He even showed me a part of the Cloudbet chat conversation he had with the agent Diego where he wrote something like: “this account has been sold, please close it.”
(I repeat: I never sold or rented my account.)
At that moment Cloudbet closed my account simply because someone wrote this on the chat. Imagine the level of chaos inside this company if knowing someone’s username allows you to at least flag or block their account just by writing on the chat as a visitor.
After that there were several phone conversations with my personal manager Kevin in which I explained exactly from where I access Cloudbet and provided all possible details. I do not want to describe the entire conversation because it would be too long, but in short I never gave my account to anyone and I have always been the only person using it.
How could I possibly want to sell an account for which people were offering around $30,000 when I was depositing around $1 million weekly and betting $50,000–$100,000 on average per bet?
After generating that turnover I was receiving daily bonuses of about $2,000, and I was also deprived of access to these bonuses. I consider this a serious injustice and abuse, considering how much time, trust and money I invested in this company.
I repeat: I am at a loss of hundreds of thousands, maybe even millions of dollars. For one entire year I spent at least 8 hours per day on their platform, every single day, and yet they treated me extremely poorly. For one month they did not tell me anything concrete, and my account manager Kevin replied to me only about once per week.
I even have videos from that period where I was bleeding from the nose and spitting blood because I had not slept due to the stress. I stayed awake night after night hoping Kevin would come online so I could speak with him, because I was told by email and chat that I had to discuss the issue with him, while he would only appear online once per week, sometimes at 4–5 in the morning when I should have been sleeping.
Because nothing was done to unblock my account and the situation was prolonged for a long time, at the same time my friend Winwin96 (the case with $550k cancelled) started betting larger amounts on their website.
So everything started in my case because someone wrote on chat claiming my account had been sold. Later, during their investigation, because my friend Alex started betting larger amounts on tennis on his own account, they concluded there must be a “third party” and somehow implied that we were sharing accounts, even though that never happened.
Both Alex and I received Telegram messages on the same day, at the exact same time, saying that we would receive answers regarding our accounts that week. Two days later, again at the exact same time, both of us received the final decision stating that there was a “third party” and that our balances were cancelled.
Do you realize what these people are doing?
Their later reasoning for Alex’s account was that the betting amounts suddenly increased and that we both bet in a similar way on tennis tournaments and sometimes placed two-match parlays.
But do you realize the precedent this creates? If two Cloudbet users happen to follow the same sports prediction group and bet the same matches for a couple of days, Cloudbet could suspend their accounts for “similar activity” and claim there is a third party involved.
That is exactly what I am saying. There is no other evidence. Both Alex and I always accessed our accounts from our own phones and laptops and we never shared accounts with anyone.
This situation is absurd, abusive and extremely unprofessional. It has genuinely affected my health.
One more thing: in their decision they said they would allow me to open a new account from zero, but without the limits and benefits I had before. If they truly considered me a dangerous or fraudulent client, why would they offer me this possibility?
All I want is fairness — to recover my account and bonuses, and especially the $100,000 balance that I had on the account.
Where is the justice in this situation? Is something like this really possible?
I never imagined I would end up in such a situation with this company.
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