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Author Topic: BetcoinPoker.com Betcoin.ag-Big Tourneys-BONUS-Freerolls, Ring Games, Real Poker  (Read 358518 times)
wwwin
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April 24, 2015, 06:43:25 AM
 #2641

Hate to have to post this here but I cannot resolve my issue thru the chat. The chat rep keeps insisting that the freed bonus has been added to my balance in small increments  when freed but it has not been posted to my account. I have exchanged  betcoins for chips in small increments but none of my freed bonus has ever been added to my account and I have been keeping  track. Before  yesterday  I had 1.97 before I played then 2.06 after playing  yesterday. After playing today I have freed 2.65 chips and NONE of that has ever posted to my account.

Its not a large  amount but this chat rep is very annoying and not competent. I should  not have to  be keeping track of my balance to make sure the freed bonus is added to my balance. I will not play again at Betcoin until this is resolved. My user id is wwwin1.

I advice everyone to carefully keep track of your balance as the freed bonus is not being added in small increments  in real time but the chat rep insists that it is. In addition  I told the chat rep that I had no choice but to post here and the rep said "go ahead so we can prove you wrong".  Who is this smart ass?

I will not play again until this bonus issue is resolved and I am thinking of withdrawing the full balance as I don't have a lot of time to waste on this nonsense.



Hello wwwin1, we have had a chance to review your account and we never like to post this publicly but feel we must when you choose to write it publicly.  We first apologize for any inappropriate comments from any staff and are reviewing this in detail.  

The bonus is released at a rate of 15% of the rake you generate.  You have generated    0.01506 bitcoin in rake at Betcoin which is about $3.57 and you have received Bonus money Freed:    0.00265 btc about $0.53 in bonus money.  Because of the fluctuation in bitcoin this equates to around 12-18% over the period which is precisely accurate.  All of the Royal Cash transactions that you see in your account add up to the 2.65 mbtc.  

It's interesting you end your statement with you "don't have a lot of time to waste on this nonsense", but this is not nonsense and we take this matter very seriously for the over 500 players daily who all participate in the same program as you.  Many generate significant amounts of rake daily and if there were an issue, you would hear about it from many people.  We are here for you anytime whether it's 53 cents in dispute or more.  Thank you for playing with us and come on back anytime.  

All of the Royal Cash transactions that you see in your account add up to the 2.65 mbtc.  

isnt the royal cash when you change your points to chips? lol thats not the bonus releasing

i have complained about this many times thats theres no way to see that you get the deposit bonus released




They are also lying when they say that the royal cash adds to 2.65.  I don't trust  then anymore as they are liers and don't know how to run a poker site or how to treat customers.
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April 24, 2015, 06:54:09 AM
 #2642

Hate to have to post this here but I cannot resolve my issue thru the chat. The chat rep keeps insisting that the freed bonus has been added to my balance in small increments  when freed but it has not been posted to my account. I have exchanged  betcoins for chips in small increments but none of my freed bonus has ever been added to my account and I have been keeping  track. Before  yesterday  I had 1.97 before I played then 2.06 after playing  yesterday. After playing today I have freed 2.65 chips and NONE of that has ever posted to my account.

Its not a large  amount but this chat rep is very annoying and not competent. I should  not have to  be keeping track of my balance to make sure the freed bonus is added to my balance. I will not play again at Betcoin until this is resolved. My user id is wwwin1.

I advice everyone to carefully keep track of your balance as the freed bonus is not being added in small increments  in real time but the chat rep insists that it is. In addition  I told the chat rep that I had no choice but to post here and the rep said "go ahead so we can prove you wrong".  Who is this smart ass?

I will not play again until this bonus issue is resolved and I am thinking of withdrawing the full balance as I don't have a lot of time to waste on this nonsense.



Hello wwwin1, we have had a chance to review your account and we never like to post this publicly but feel we must when you choose to write it publicly.  We first apologize for any inappropriate comments from any staff and are reviewing this in detail.  

The bonus is released at a rate of 15% of the rake you generate.  You have generated    0.01506 bitcoin in rake at Betcoin which is about $3.57 and you have received Bonus money Freed:    0.00265 btc about $0.53 in bonus money.  Because of the fluctuation in bitcoin this equates to around 12-18% over the period which is precisely accurate.  All of the Royal Cash transactions that you see in your account add up to the 2.65 mbtc.  

It's interesting you end your statement with you "don't have a lot of time to waste on this nonsense", but this is not nonsense and we take this matter very seriously for the over 500 players daily who all participate in the same program as you.  Many generate significant amounts of rake daily and if there were an issue, you would hear about it from many people.  We are here for you anytime whether it's 53 cents in dispute or more.  Thank you for playing with us and come on back anytime.  

All of the Royal Cash transactions that you see in your account add up to the 2.65 mbtc.  

isnt the royal cash when you change your points to chips? lol thats not the bonus releasing

i have complained about this many times thats theres no way to see that you get the deposit bonus released




They are also lying when they say that the royal cash adds to 2.65.  I don't trust  then anymore as they are liers and don't know how to run a poker site or how to treat customers.


it release by 2 chips at a time so no way it could have gave you 2.65 chips. they like to lie.
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April 24, 2015, 05:41:37 PM
 #2643

wwwin - from the perspective of a fellow player I think you're getting a little too worked up about this. The Betcoin rep posting in this forum just said that they take things like this seriously and they have shown an effort to make things both right and understood. As a player I would definitely take it seriously if a promised bonus were not releasing properly, but having a Betcoin rep responding to you helpfully is a good thing. Also I will add that whoever is in the main website live chat (in the lower right corner) needs to have some additional training or something, they don't seem entirely clued into everything that is going on with the site. I had one experience with them where they were extremely polite and courteous but didn't seem to have proper communication with the main site support, and another conversation where they seemed a bit short and snarky with their answers.  

That said, Perhaps it could be more clear when deposit bonus is cleared and released. (you are talking about deposit bonus right?) I have been keeping track of mine in the client wallet, where it says for example "Bonus cleared: 47" "Bonus total: 200". However I haven't been tracking whether it has been released into my balance. Since it likely enters in small amounts it would require careful tracking of wallet balance before a session, +/- at each table played and the wallet balance after the session. However I did notice on a rare occasion where I had my entire wallet balance on the tables, my balance moved from 0 to exactly 4, so I assumed that the deposit releases in 4 chip increments and that is was happening properly. It sounds like you, wwwin, were doing the required tracking and calculations, however the betcoin rep claims that it was releasing properly. So either your calculations were wrong or there has been a misunderstanding, I'm sure the rep isn't lying you to try to cover up a conspiracy with their bonus.

I also made a post some time back about how the rate at which the bonus is released as it is listed on the explanation in their website was actually not correct. I don't believe I received a response about that, however checking now it looks like they changed the information to match the correct 15%, so good job attending to that guys. The info I'm talking about was here: https://www.betcoin.ag/bonuses/1-btc-first-deposit-match-bonus



Thanks for posting your experience with the bonus money. However, they are not taking anything seriously or they are incompetent . They are stealing the bonus money and saying that it posts as royal cash but royal cash is converted betcoin points.  I am done playing at betcoin.

Well we are sorry your experience wasn't positive and you would think we are stealing bonus money.  We are unsure how you can "steal" bonus money but to think we would not pay out the roughly $0.53 cents worth of bonus you earned is completely incorrect.  We follow the exact same bonus structure as the WPN in the way it is credited, earned and paid, however our payout rate is faster.  This system is the same for the hundreds of thousands of WPN members and thousands of Betcoin members.  The irony is we give away bonuses far more than $0.53 cents quite frequently for a variety of reasons.  We are very proud that our player base continues to grow and will continue to work hard knowing we can't please everyone 100% of the time.  We will still try whether that player has generated a lifetime value of $10 in rake or $0.10 in rake. 

Lastly, we know there will be complaints and we are here to address them anytime.  We do find it interesting that the complaints are typically about bonuses and promotions where we are giving our great players something many websites don't even offer!  For a more personal approach and faster approach, please submit a ticket anytime. 

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April 24, 2015, 05:56:32 PM
 #2644

Had to add my 2 cents here since we are talking about 50 cent bonuses.  lol.  I play relatively often mid stakes and tourneys and have received my bonus as stated in the increments mentioned by a previous poster.  Here is some advice though, instead of even responding to this guy you should just give him a 3 mbtc bonus which is a whole $0.70 cents and then he will get more than his $0.50 cent bonus and he will be happy. lol and you will not have to waste the time even dealing with this nonsense.  For the amount of rake he generated and the amount of time you spent trying to service him, you really took a loss!  I do see very good customer service in this though, but these type of people will bleed you dry!  Betcoin and bitcoin FTW (for the win)!

Also, I don't see how he could play at another online poker site because I am a long time member of ACR and it does pay out the bonus the same way but slower and some other sites don't even have bonuses.  Now that would be really stealing your bonus!  lol

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April 24, 2015, 06:03:31 PM
 #2645

wwwin - from the perspective of a fellow player I think you're getting a little too worked up about this. The Betcoin rep posting in this forum just said that they take things like this seriously and they have shown an effort to make things both right and understood. As a player I would definitely take it seriously if a promised bonus were not releasing properly, but having a Betcoin rep responding to you helpfully is a good thing. Also I will add that whoever is in the main website live chat (in the lower right corner) needs to have some additional training or something, they don't seem entirely clued into everything that is going on with the site. I had one experience with them where they were extremely polite and courteous but didn't seem to have proper communication with the main site support, and another conversation where they seemed a bit short and snarky with their answers.  

That said, Perhaps it could be more clear when deposit bonus is cleared and released. (you are talking about deposit bonus right?) I have been keeping track of mine in the client wallet, where it says for example "Bonus cleared: 47" "Bonus total: 200". However I haven't been tracking whether it has been released into my balance. Since it likely enters in small amounts it would require careful tracking of wallet balance before a session, +/- at each table played and the wallet balance after the session. However I did notice on a rare occasion where I had my entire wallet balance on the tables, my balance moved from 0 to exactly 4, so I assumed that the deposit releases in 4 chip increments and that is was happening properly. It sounds like you, wwwin, were doing the required tracking and calculations, however the betcoin rep claims that it was releasing properly. So either your calculations were wrong or there has been a misunderstanding, I'm sure the rep isn't lying you to try to cover up a conspiracy with their bonus.

I also made a post some time back about how the rate at which the bonus is released as it is listed on the explanation in their website was actually not correct. I don't believe I received a response about that, however checking now it looks like they changed the information to match the correct 15%, so good job attending to that guys. The info I'm talking about was here: https://www.betcoin.ag/bonuses/1-btc-first-deposit-match-bonus



Thanks for posting your experience with the bonus money. However, they are not taking anything seriously or they are incompetent . They are stealing the bonus money and saying that it posts as royal cash but royal cash is converted betcoin points.  I am done playing at betcoin.

Well we are sorry your experience wasn't positive and you would think we are stealing bonus money.  We are unsure how you can "steal" bonus money but to think we would not pay out the roughly $0.53 cents worth of bonus you earned is completely incorrect.  We follow the exact same bonus structure as the WPN in the way it is credited, earned and paid, however our payout rate is faster.  This system is the same for the hundreds of thousands of WPN members and thousands of Betcoin members.  The irony is we give away bonuses far more than $0.53 cents quite frequently for a variety of reasons.  We are very proud that our player base continues to grow and will continue to work hard knowing we can't please everyone 100% of the time.  We will still try whether that player has generated a lifetime value of $10 in rake or $0.10 in rake.  

Lastly, we know there will be complaints and we are here to address them anytime.  We do find it interesting that the complaints are typically about bonuses and promotions where we are giving our great players something many websites don't even offer!  For a more personal approach and faster approach, please submit a ticket anytime.  

I did submit a ticket no 14187 but it was ignored. The chat rep said to post here so I could be proved wrong. Way to go.
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April 24, 2015, 06:07:39 PM
 #2646

wwwin - from the perspective of a fellow player I think you're getting a little too worked up about this. The Betcoin rep posting in this forum just said that they take things like this seriously and they have shown an effort to make things both right and understood. As a player I would definitely take it seriously if a promised bonus were not releasing properly, but having a Betcoin rep responding to you helpfully is a good thing. Also I will add that whoever is in the main website live chat (in the lower right corner) needs to have some additional training or something, they don't seem entirely clued into everything that is going on with the site. I had one experience with them where they were extremely polite and courteous but didn't seem to have proper communication with the main site support, and another conversation where they seemed a bit short and snarky with their answers.  

That said, Perhaps it could be more clear when deposit bonus is cleared and released. (you are talking about deposit bonus right?) I have been keeping track of mine in the client wallet, where it says for example "Bonus cleared: 47" "Bonus total: 200". However I haven't been tracking whether it has been released into my balance. Since it likely enters in small amounts it would require careful tracking of wallet balance before a session, +/- at each table played and the wallet balance after the session. However I did notice on a rare occasion where I had my entire wallet balance on the tables, my balance moved from 0 to exactly 4, so I assumed that the deposit releases in 4 chip increments and that is was happening properly. It sounds like you, wwwin, were doing the required tracking and calculations, however the betcoin rep claims that it was releasing properly. So either your calculations were wrong or there has been a misunderstanding, I'm sure the rep isn't lying you to try to cover up a conspiracy with their bonus.

I also made a post some time back about how the rate at which the bonus is released as it is listed on the explanation in their website was actually not correct. I don't believe I received a response about that, however checking now it looks like they changed the information to match the correct 15%, so good job attending to that guys. The info I'm talking about was here: https://www.betcoin.ag/bonuses/1-btc-first-deposit-match-bonus



Thanks for posting your experience with the bonus money. However, they are not taking anything seriously or they are incompetent . They are stealing the bonus money and saying that it posts as royal cash but royal cash is converted betcoin points.  I am done playing at betcoin.

Well we are sorry your experience wasn't positive and you would think we are stealing bonus money.  We are unsure how you can "steal" bonus money but to think we would not pay out the roughly $0.53 cents worth of bonus you earned is completely incorrect.  We follow the exact same bonus structure as the WPN in the way it is credited, earned and paid, however our payout rate is faster.  This system is the same for the hundreds of thousands of WPN members and thousands of Betcoin members.  The irony is we give away bonuses far more than $0.53 cents quite frequently for a variety of reasons.  We are very proud that our player base continues to grow and will continue to work hard knowing we can't please everyone 100% of the time.  We will still try whether that player has generated a lifetime value of $10 in rake or $0.10 in rake. 

Lastly, we know there will be complaints and we are here to address them anytime.  We do find it interesting that the complaints are typically about bonuses and promotions where we are giving our great players something many websites don't even offer!  For a more personal approach and faster approach, please submit a ticket anytime. 

I did submit a ticket but it was ignored. The chat rep said to post here so I could be proved wrong. Way to go.

So you have decided to not play on Betcoin now because in your mind they have "stolen" your $0.50 cent bonus?  Last week in this thread I read they paid out $30,000 in btc to three players.  I am sure they would work with you for your $0.50 cents.  Can you see why this would be very amusing?  Again, I don't know why they didn't just give you 3, 5, 50, 100 mbtc just to move on. 

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April 24, 2015, 06:12:56 PM
 #2647

Had to add my 2 cents here since we are talking about 50 cent bonuses.  lol.  I play relatively often mid stakes and tourneys and have received my bonus as stated in the increments mentioned by a previous poster.  Here is some advice though, instead of even responding to this guy you should just give him a 3 mbtc bonus which is a whole $0.70 cents and then he will get more than his $0.50 cent bonus and he will be happy. lol and you will not have to waste the time even dealing with this nonsense.  For the amount of rake he generated and the amount of time you spent trying to service him, you really took a loss!  I do see very good customer service in this though, but these type of people will bleed you dry!  Betcoin and bitcoin FTW (for the win)!

Also, I don't see how he could play at another online poker site because I am a long time member of ACR and it does pay out the bonus the same way but slower and some other sites don't even have bonuses.  Now that would be really stealing your bonus!  lol

This is not your problem.  As I stated earlier the issue is not the amount but the fact that they  are lying when they say thst it was credited as royal cash. Royal cash are betcoins converted  to chips. Fact is none of the bonus cleared has neen deposited to my account balance.

At any rate I withdrew my balance since  I have never seen such an unproffessional poker site.  If they are so cash strapped as to make up a story that freed bonus  is royal cash then I believe  thei funds are not safe in the site.
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April 24, 2015, 06:20:12 PM
 #2648

Had to add my 2 cents here since we are talking about 50 cent bonuses.  lol.  I play relatively often mid stakes and tourneys and have received my bonus as stated in the increments mentioned by a previous poster.  Here is some advice though, instead of even responding to this guy you should just give him a 3 mbtc bonus which is a whole $0.70 cents and then he will get more than his $0.50 cent bonus and he will be happy. lol and you will not have to waste the time even dealing with this nonsense.  For the amount of rake he generated and the amount of time you spent trying to service him, you really took a loss!  I do see very good customer service in this though, but these type of people will bleed you dry!  Betcoin and bitcoin FTW (for the win)!

Also, I don't see how he could play at another online poker site because I am a long time member of ACR and it does pay out the bonus the same way but slower and some other sites don't even have bonuses.  Now that would be really stealing your bonus!  lol

This is not your problem.  As I stated earlier the issue is not the amount but the fact that they  are lying when they say thst it was credited as royal cash. Royal cash are betcoins converted  to chips. Fact is none of the bonus cleared has neen deposited to my account balance.

At any rate I withdrew my balance since  I have never seen such an unproffessional poker site.  If they are so cash strapped as to make up a story that freed bonus  is royal cash then I believe  thei funds are not safe in the site.

As I said I don't care about the money but the way the site is run. It's very unproffessional to have a chat rep behave the way they did. And it is worse to lie about freed deposit bonus being credited as royal cash.  
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April 24, 2015, 06:33:18 PM
 #2649

Had to add my 2 cents here since we are talking about 50 cent bonuses.  lol.  I play relatively often mid stakes and tourneys and have received my bonus as stated in the increments mentioned by a previous poster.  Here is some advice though, instead of even responding to this guy you should just give him a 3 mbtc bonus which is a whole $0.70 cents and then he will get more than his $0.50 cent bonus and he will be happy. lol and you will not have to waste the time even dealing with this nonsense.  For the amount of rake he generated and the amount of time you spent trying to service him, you really took a loss!  I do see very good customer service in this though, but these type of people will bleed you dry!  Betcoin and bitcoin FTW (for the win)!

Also, I don't see how he could play at another online poker site because I am a long time member of ACR and it does pay out the bonus the same way but slower and some other sites don't even have bonuses.  Now that would be really stealing your bonus!  lol

This is not your problem.  As I stated earlier the issue is not the amount but the fact that they  are lying when they say thst it was credited as royal cash. Royal cash are betcoins converted  to chips. Fact is none of the bonus cleared has neen deposited to my account balance.

At any rate I withdrew my balance since  I have never seen such an unproffessional poker site.  If they are so cash strapped as to make up a story that freed bonus  is royal cash then I believe  thei funds are not safe in the site.

As I said I don't care about the money but the way the site is run. It's very unproffessional to have a chat rep behave the way they did. And it is worse to lie about freed deposit bonus being credited as royal cash.  

Ah so this is about a personal issue you had with one of the chat reps?  This makes even more sense to actually complain about a $0.50 cent bonus.  I have played on Betcoin for awhile and I have not had a problem with my bonus and I have seen Betcoin grow averaging 300 plus players a day now.  I would think there would be more complaints than one person about a $0.50 cent bonus if something was wrong.  Also, as I said they should have just paid you something to end this.  Betcoin hasn't done everything right, but they have worked hard and made some good strides.  I chose to comment because when there is a problem, like your bad experience with a customer support rep, you are quick to comment but positive comments never make it to this thread.  Anyways, good luck to you and I actually do hope you get your $0.50 cent bonus and they take care of you. 

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April 24, 2015, 06:57:55 PM
 #2650

Had to add my 2 cents here since we are talking about 50 cent bonuses.  lol.  I play relatively often mid stakes and tourneys and have received my bonus as stated in the increments mentioned by a previous poster.  Here is some advice though, instead of even responding to this guy you should just give him a 3 mbtc bonus which is a whole $0.70 cents and then he will get more than his $0.50 cent bonus and he will be happy. lol and you will not have to waste the time even dealing with this nonsense.  For the amount of rake he generated and the amount of time you spent trying to service him, you really took a loss!  I do see very good customer service in this though, but these type of people will bleed you dry!  Betcoin and bitcoin FTW (for the win)!

Also, I don't see how he could play at another online poker site because I am a long time member of ACR and it does pay out the bonus the same way but slower and some other sites don't even have bonuses.  Now that would be really stealing your bonus!  lol

This is not your problem.  As I stated earlier the issue is not the amount but the fact that they  are lying when they say thst it was credited as royal cash. Royal cash are betcoins converted  to chips. Fact is none of the bonus cleared has neen deposited to my account balance.

At any rate I withdrew my balance since  I have never seen such an unproffessional poker site.  If they are so cash strapped as to make up a story that freed bonus  is royal cash then I believe  thei funds are not safe in the site.

As I said I don't care about the money but the way the site is run. It's very unproffessional to have a chat rep behave the way they did. And it is worse to lie about freed deposit bonus being credited as royal cash.  

Ah so this is about a personal issue you had with one of the chat reps?  This makes even more sense to actually complain about a $0.50 cent bonus.  I have played on Betcoin for awhile and I have not had a problem with my bonus and I have seen Betcoin grow averaging 300 plus players a day now.  I would think there would be more complaints than one person about a $0.50 cent bonus if something was wrong.  Also, as I said they should have just paid you something to end this.  Betcoin hasn't done everything right, but they have worked hard and made some good strides.  I chose to comment because when there is a problem, like your bad experience with a customer support rep, you are quick to comment but positive comments never make it to this thread.  Anyways, good luck to you and I actually do hope you get your $0.50 cent bonus and they take care of you. 

Other people have posted about the same issue but you have chosen to ignore  it.
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April 24, 2015, 07:01:02 PM
 #2651

We appreciate everyone's comments and thank everyone for your valuable feedback.  wwwin please check your tickets as we like to address these matters personally.  We were unable to find a support ticket for you on this issue there fore responded to one from some time ago.  We certainly agree that you should always have a positive experience with one of our live chat representatives and we will work to make sure all understand this fully.  We also want to point out that most websites especially bitcoin don't even have live support chat for this very reason as sometimes it may cause more problems, but nevertheless we believe in being their for our great players and are working to make it 24/7 asap.  Also, all amount with $0.50 cents or more we take seriously.  Please check your tickets.  You can login to www.betcoin.ag and then go to support to see your tickets or you should have received an email and we appreciate you playing with us. 

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April 24, 2015, 07:03:03 PM
 #2652

Had to add my 2 cents here since we are talking about 50 cent bonuses.  lol.  I play relatively often mid stakes and tourneys and have received my bonus as stated in the increments mentioned by a previous poster.  Here is some advice though, instead of even responding to this guy you should just give him a 3 mbtc bonus which is a whole $0.70 cents and then he will get more than his $0.50 cent bonus and he will be happy. lol and you will not have to waste the time even dealing with this nonsense.  For the amount of rake he generated and the amount of time you spent trying to service him, you really took a loss!  I do see very good customer service in this though, but these type of people will bleed you dry!  Betcoin and bitcoin FTW (for the win)!

Also, I don't see how he could play at another online poker site because I am a long time member of ACR and it does pay out the bonus the same way but slower and some other sites don't even have bonuses.  Now that would be really stealing your bonus!  lol

This is not your problem.  As I stated earlier the issue is not the amount but the fact that they  are lying when they say thst it was credited as royal cash. Royal cash are betcoins converted  to chips. Fact is none of the bonus cleared has neen deposited to my account balance.

At any rate I withdrew my balance since  I have never seen such an unproffessional poker site.  If they are so cash strapped as to make up a story that freed bonus  is royal cash then I believe  thei funds are not safe in the site.

As I said I don't care about the money but the way the site is run. It's very unproffessional to have a chat rep behave the way they did. And it is worse to lie about freed deposit bonus being credited as royal cash.  

Ah so this is about a personal issue you had with one of the chat reps?  This makes even more sense to actually complain about a $0.50 cent bonus.  I have played on Betcoin for awhile and I have not had a problem with my bonus and I have seen Betcoin grow averaging 300 plus players a day now.  I would think there would be more complaints than one person about a $0.50 cent bonus if something was wrong.  Also, as I said they should have just paid you something to end this.  Betcoin hasn't done everything right, but they have worked hard and made some good strides.  I chose to comment because when there is a problem, like your bad experience with a customer support rep, you are quick to comment but positive comments never make it to this thread.  Anyways, good luck to you and I actually do hope you get your $0.50 cent bonus and they take care of you. 

Other people have posted about the same issue but you have chosen to ignore  it.

I just checked their website Betcoin.ag and it shows over 300 people online.  What people do you speak of?

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April 24, 2015, 07:04:55 PM
 #2653

Had to add my 2 cents here since we are talking about 50 cent bonuses.  lol.  I play relatively often mid stakes and tourneys and have received my bonus as stated in the increments mentioned by a previous poster.  Here is some advice though, instead of even responding to this guy you should just give him a 3 mbtc bonus which is a whole $0.70 cents and then he will get more than his $0.50 cent bonus and he will be happy. lol and you will not have to waste the time even dealing with this nonsense.  For the amount of rake he generated and the amount of time you spent trying to service him, you really took a loss!  I do see very good customer service in this though, but these type of people will bleed you dry!  Betcoin and bitcoin FTW (for the win)!

Also, I don't see how he could play at another online poker site because I am a long time member of ACR and it does pay out the bonus the same way but slower and some other sites don't even have bonuses.  Now that would be really stealing your bonus!  lol

This is not your problem.  As I stated earlier the issue is not the amount but the fact that they  are lying when they say thst it was credited as royal cash. Royal cash are betcoins converted  to chips. Fact is none of the bonus cleared has neen deposited to my account balance.

At any rate I withdrew my balance since  I have never seen such an unproffessional poker site.  If they are so cash strapped as to make up a story that freed bonus  is royal cash then I believe  thei funds are not safe in the site.

As I said I don't care about the money but the way the site is run. It's very unproffessional to have a chat rep behave the way they did. And it is worse to lie about freed deposit bonus being credited as royal cash.  

Ah so this is about a personal issue you had with one of the chat reps?  This makes even more sense to actually complain about a $0.50 cent bonus.  I have played on Betcoin for awhile and I have not had a problem with my bonus and I have seen Betcoin grow averaging 300 plus players a day now.  I would think there would be more complaints than one person about a $0.50 cent bonus if something was wrong.  Also, as I said they should have just paid you something to end this.  Betcoin hasn't done everything right, but they have worked hard and made some good strides.  I chose to comment because when there is a problem, like your bad experience with a customer support rep, you are quick to comment but positive comments never make it to this thread.  Anyways, good luck to you and I actually do hope you get your $0.50 cent bonus and they take care of you. 

Other people have posted about the same issue but you have chosen to ignore  it.

I just checked their website Betcoin.ag and it shows over 300 people online.  What people do you speak of?

Guys, we appreciate you both and let's get this all squared away.  wwwin1 please check your email / tickets and ftw we certainly appreciate you playing with us and providing your 2 cents. 

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April 24, 2015, 07:05:54 PM
 #2654

hello op, can i play betcoinpoker use my android ?

Yes!  You definitely can.

Betcoin Poker Web, Mobile, Tablet Version FIXED with NEW IMPROVEMENTS

https://www.betcoin.ag/betcoin-poker-web-mobile-tablet-version-fixed-new-improvements

Our very popular web, mobile and tablet version of Betcoin Poker has been fixed and is available and ready today and the Sunday Millions.

To play Betcoin Poker from the web simply to to: https://securepoker.betcoin.ag



To play Betcoin Poker on your mobile phone or tablet, simply follow these steps:

1. Download the Free Puffin browser onto your tablet or mobile phone by going to the play store or apple store.



Puffin Free Web Browser

2. Once the Free Puffin browser is downloaded and installed, launch the free puffin browser from your mobile phone or tablet by clicking on it.

3. In the url field go to: https://securepoker.betcoin.ag/flash/ (Once you enter this once you can store it for quick access later.) The web version of the Betcoin Poker software will load.

4. Enter your username and password in the selected fields.





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April 24, 2015, 10:33:52 PM
 #2655

Quote
Guys, we appreciate you both and let's get this all squared away.  wwwin1 please check your email / tickets and ftw we certainly appreciate you playing with us and providing your 2 cents.  

Thanks I am glad this was resolved. However, it would have been better if there was a clear statement in the site as to when and how does the freed bonus posts to the money account, as well as having all the personnel at Betcoin on the same page as to when and how it posts. Some players have posted as being confusion about the issue here recently too. See below.

1. Notserp thinks it posts in 2 chips increments but states there is no way to track it (Mine did not post after 2 chips were freed)

2. Natmccoy deduced that it was after 4 chips accrue but is not sure. He posted on the forum asking and no response was given.

3. The chat support yesterday said it posts in small increments as Royal Cash. Not in my case as all my Royal Cash was for Betcoin converted.

I still have more chips in the bonus to be freed later on. I would like to have a clear statement from BETCOIN as to when and how these will be posted after being freed so that I don't have to waste my time, chat time, and every one else's time getting the freed bonus to post to the chip balance account. If this is made clear in the site or here then we will not have to be wasting time with such a simple issue. Don't understand all the mystery and misunderstandings of such a simple issue.
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April 25, 2015, 12:08:54 AM
 #2656

its for sure 2 chips at a time i left my account empty one day and the next morning i had 2 chips so its not instant but must be less than 24 hours
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April 26, 2015, 01:24:04 AM
 #2657

its for sure 2 chips at a time i left my account empty one day and the next morning i had 2 chips so its not instant but must be less than 24 hours


well I got like 2000 points in rake and got nothing from bonus still shows same amount after several days ( 14 days now) according to their rules I should get like 50chips but got 0 also their platform is crashed all the time sorry there are good things about it but these negatives moved me to another site :-)

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April 26, 2015, 01:58:23 PM
 #2658

its for sure 2 chips at a time i left my account empty one day and the next morning i had 2 chips so its not instant but must be less than 24 hours


well I got like 2000 points in rake and got nothing from bonus still shows same amount after several days ( 14 days now) according to their rules I should get like 50chips but got 0 also their platform is crashed all the time sorry there are good things about it but these negatives moved me to another site :-)


I only noticed receiving a deposit bonus payment because I keep accurate records of my sessions.  As notserp said it is paid in 2 chip increments.   I just started playing after stopping for many months.

1. In MyWallet on the right side is "Bonus Balance" The Bonus money Total stays the same and Bonus money Freed shows the amount accrued but doesn't indicate what has been paid.

2. Wallet>Financial History, my deposit bonus payment is losted under "payment method" as Manager's discretion and under "description" it is listed as Transfer from BetCoin_associate to (me).  That was how it was over a year ago when last I cleared some bonus.

If you don't know where you're going any road will get you there
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April 28, 2015, 06:31:04 PM
 #2659

Introducing The Daily Coin 1 BTC GTD

https://www.betcoin.ag/introducing-daily-coin-1-btc-gtd



We've listened to our players and added an exclusive Betcoin only flagship MTT which runs every night at 9:00pm ET. In addition to this new tournament we have also made some changes to our tournament schedule.

Daily Coin Schedule

Here are some highlights:


- New Daily Coin 1 BTC GTD MTT
- 6 Daily Coin Freerolls running every 4 hours throughout the day
- Double or Nothing Step Satellites leading into the Betcoin Daily Coin
- No fees on satellites
- Small 5% fee on Daily Coin MTT
- GTD bumps and small tweaks on late night Betcoin schedule
- Also available via web browser and mobile flash browser

The full Daily Coin schedule and description can be found here:
https://www.betcoin.ag/bonuses/coin

Bounties

The first 5 players to respond asking to be used as a bounty will be used as a bounty in the Betcoin Daily Coin throughout the next 5 days. Each day a new bounty will be chosen. The player who knocks out the bounty and the bounty themselves will receive a Step 2 ticket.

Update

Tuesday 4/28 Bounty: Girlscout
Wednesday 4/29 Bounty: blingbling911
Thursday 4/30 Bounty: SickMetaGame
Friday 5/1 Bounty: jonnyrocket
Saturday 5/2 Bounty: pagoda
On standby: StareYouDown, Annu, LongSh0T

Jackpot MTTs???

We also have an MTT Jackpot Bonus in the works that will take nothing extra out of your pockets and will be awarded by shipping 2 pre-selected tours in one night. We call it the Daily Double. More details on this coming very soon.

Thanks for all your support and loyalty to Betcoin. This is a small fraction of the things we have in the works for you guys and we look forward to providing you the best gaming experience we can.

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April 29, 2015, 02:18:14 AM
 #2660

The Daily Double MTT Jackpot



The Daily Double is a daily tournament jackpot that is won by getting 1st place in the following 2 tournaments in 1 night:

#1 9:00pm ET Betcoin Daily Coin 1 BTC GTD (mB50)
#2 11:00pm ET Betcoin 250 GTD Second Chance (mB25)

After placing 1st place in both tournaments create a new forum post and title it Won the Daily Double. Once you do this a member of the Betcoin staff will credit your account with the jackpot amount.

The current jackpot amount

The current jackpot is displayed under the "Upcoming Betcoin Only Tours" heading on the poker homepage.  https://www.betcoin.ag/poker

How the jackpot works


The jackpot is built through tournament fees on Betcoin only tournaments. Every time you pay a fee to enter a tournament Betcoin will match 10% of that fee and contribute it towards the overall jackpot. This 10% contribution by Betcoin is in addition to any fee you pay and does not charge you anything extra. It's our way of saying thank you for playing with us.

You can view a full list of all the Betcoin only tours on our poker homepage.  https://www.betcoin.ag/poker

Follow this link to see how to easily display Betcoin only tours in the poker client.  https://www.betcoin.ag/how-find-betcoin-only-tournaments

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