BTC-E.com exchange Bitcoin, Litecoin, Namecoin <-> USD\BTC (fee 0.2%)

[jebluk]

I make withdrawal to okpay and I have get message that withdrawal is success.
But I don't see my balance in my okpay account, I also make a ticket support for it. with the ticket id is Ticket: #WPX-131-55408.
And I get reply message "Hello! Money does not come to you?"
And I reply it again, and 'till now, I don't get any message ..... Thank You, I hope everything's gonna be fine.

[zyj3000]

dear btc-e users if you dont do this before sending funds to btc-e you are "STUPID"
1) go to http://www.mayzusfs.com/
2) open a account
3) send the money to that account
4) then send the money to btc-e

Thanks for the suggestion. not a bad idea if one don't mind identity verification

[DPoS]

just wanted to say that btc-e is great and a true spirit of bitcoin but hope that TPTB don't railroad it

[Biro Bob]

$4000 deposit from OKpay lost: 12/17/2013 4:32 PM GMT

Ticket #CQU-870-12978

Six days and still not there. BTC-e told me they'd 'fixed' it twice and yet still no funds in my account.

How come some deposits from OKPAY to BTCE are instant... and others go missing?

Day 7

BTC-e sent me my third "Hello. Fixed" message today ... but funds are still not in my account.

As such, I've reopened the ticket yet again..

Day 11

Nothing from BTC-e for four days.

FIXED: BTC-e support found the money (Day 11) and it's now in my account

[tolega]

All my problems are resolved by admin via skype: btc-e.support from Thailand.
Recently he's not online skype often. 

Be careful!!!! There is a real and a very similar scam skype account! Don't give your password out. Basic tip

[jebluk]

You have 24 hours trading system and instant deposit, but when we make withdrawal, it's so difficult to us and we make ticket id, but you're so slow to respon and not yet come our withrawal ..... explain it to your member!

[pyrofade]

Thanks BTC-E for providing and maintaining a solid exchange!

[edgar]

All my problems are resolved by admin via skype: btc-e.support from Thailand.
Recently he's not online skype often.  

Dont trust that guy!! He insisted on needing sensitive information...

Its hard to know what to do when getting support is so awkward here!

-Support S <root.servers.btc@gmail.com> 1:20 PM (47 minutes ago)
Hello
When you change the email withdrawal will be blocked for two weeks.

In contradiction of what is stated on the site and in the replies.

Money hold. 125 hours left from 2 weeks!!!

Why do I see such error? Hold is used in the following cases:

    Changing/resetting the password, changing of the e-mail. For the purpose of security. Hold up to 3 days. It cannot be removed.


3rd, 4th, 5th time......!!!WHY 14 days when 3 days is stated!!![/b]

[MrWr1TeR]

All my problems are resolved by admin via skype: btc-e.support from Thailand.
Recently he's not online skype often. 

No he doesn't solve any problem this is a scam he askes privat info and does NOT work for BTC-e.

bank24h.vn: I will report you now for scam (or at least direct people to scammers)

[Markos]

50 000 FTC withdrawal 25.12.13 21:28

Feathercoin address was entered properly and transaction is finished in history on site exchange, but the money hasn't arrived

Ticket #JQE-559-47973

After several days and two messages, no response from btc-e

UPDATE 1.01.2014 - thanks btc-e! Problem is solved, Feathercoins are in my pocket already Happy New Year 2014

[edgar]

50 000 FTC withdrawal 25.12.13 21:28

Feathercoin address was entered properly and transaction is finished in history on site exchange, but the money hasn't arrived

Ticket #JQE-559-47973

After several days and two messages, no response from btc-e

Dont lose heart markos, ive been trying to get coins out since 30th November!!

only 102 hrs left until i'm allowed to try & withdraw again!!!

[jebluk]

Must be carefull to trade again with BTC-e.com

[ct547018166]

26.12.13 14:47:31 I withdrawal 1671 USD to my okpay.

"#243032460 -1671 USD Withdrawal 1671 USD (-0%) To wallet  (OKpay) "

27.12.13 09:00 I receive a notification .

"Your withdrawal #243032460 (1671 USD) successfully processed.”

BUT funds do not appear in my okpay account.
View Ticket: #QMZ-609-30397

Please help me.


  2013-01-02Money back....

[Lizard]

BTC-e, it's now been 2 months since I sent you GBP1500 via SEPA and surprise, surprise you still haven't credited it to my account or even responded to my support tickets.

After all this has come to light I don't know why people still vouch for BTC-e and continue to use them, surely we should all be boycotting them until they pay up? BTC-e is just a dirty stain on Bitcoin's name.

[strawie]

I was about to get some btc up there and start selling them. Luckily I've read through all that. Also the sepa withdrawal is a rip off. They want 100€ just for processing. I know its cheap when its 10k+ but I dont think alot of people will sell btc for 10k on a regular basis.

[feebs]

mr. btc-e,

i use your option to deposit via okpay, that was more than 50 days ago, sent a wire transfer to them for $2000, all i got from them are messages saying something like this "our finance department is checking some sort of issue..." to this day nothing, i sent them countless messages and they only gave me the same response, i plan to deposit this money to btce but now its stuck in this okpay scammer company you introduced to me -- WHY YOU DO THIS!!!! WHY!!!!!! YOU INTRODUCE SCAMMER COMPANY OKPAY TO INNOCENT PEOPLE WHO WANT TO MAKE MONEY IN BITCOIN TRADING USING BTCE WHY SCAMMER COMPANY OKPAY THERE IN OPTION TO DEPOSIT!!!!

[myself]

hey btc-e can you add EURUSD to mt4 ?

[Aureuis]

Dear btc-e.com,

You have withdrawn USD from my account: FFC ACC.9311.23440 ACC ID S375879E on the 31st of December, 2013. This was done even though I only had a 0.0121 USD balance at the time!

This has been without my approval. Currently, my USD balance is negative.

Please return my USD balance to it's original level.

I have opened four service tickets which have been grouped together into one ticket :#MIB-593-41433. No one has replied.

My first funds arrived to my btc-e account on 27th of December and so I do/did not have the right to withdraw coins or fiat for one month. My bank did not request a refund and has not received any money => the withdrawal must have been done by btc-e.

Please fix this problem as soon as possible or at least communicate with me.

Thank you very much!

[edgar]

over 1 month after starting the dispute, the 330 hour money hold has expired.

i've attempted to withdraw a small amount initially

No tx numbers were issued...

Only 'Зaявкa ycпeшнo пoдтвepждeнa' which translates to  'application successfully validated'



EDIT - All funds now withdrawn from BTCe!!


My advice to guys struggling with 'support' is to use large red bold font and post on as many of these threads as needed until you get a decent reply.


bitcointalk.org/index.php?topic=170216

bitcointalk.org/index.php?topic=334039

bitcointalk.org/index.php?topic=366785

bitcointalk.org/index.php?topic=144281

bitcointalk.org/index.php?topic=367671

bitcointalk.org/index.php?topic=347946

bitcointalk.org/index.php?topic=351118

bitcointalk.org/index.php?topic=29698

bitcointalk.org/index.php?topic=40889

[Valerian77]

I transfered some money to BTC-e on Dec, 16th 2013 as SEPA transfer. I did the same transfer with a lower sum before.

Up to now the money is not shown in my BTC-e account.

On Dec, 23rd 2013 I created ticket  WXJ-614-36955.  But BTC-e support has not replied so far.

On Dec, 30 2013 I got this mail:

This message concerns your ticket #WXJ-614-36955. We have not heard back from you in 168 hours and would like to know if you consider this issue to be resolved. If you have any further questions, simply respond to this email.

   Ticket ID: WXJ-614-36955
   Subject: recent money funding does not appear
   Department: SEPA
   Type: Issue
   Status: Open
   Priority: Critical

Please note that the ticket will automatically be closed within 1 hours if we don't hear back. You can check the status of or reply to this ticket online at: https://hdbtce.kayako.com/Tickets/Ticket/View/WXJ-XXX-XXXXX

Maybe BTC-e support drinks too much    Basically it means they take my money, do not reply to my complain and finally state that I would not care for For sure I kept the ticket open and if I go to the ticketing system it is still there.

On Jan, 2nd 2014 I replied additionally by email:

To: BTC-e support <root.servers.btc@gmail.com>

Dear BTC-e support,

I would be very pleased if you could process this ticket
since I loose money if you don't.

Regards
...

But they keep quiet. No answer no reply.


Is anybody here who can give me an advice what to do ?