CoinMarket.io | New, self-moderated support and news thread.

[KenChanYu]

CoinMarket.io status update

1. What happened?

Reading between the lines:

We beg via official channels for weeks for an honest transparent accounting of the issues and updates in some frequency as to what is being done to remedy them.  We are met with infrequent and vague reports.  Then some users freak out and attack the innocent hosting service provider - and this does the trick.  This post is all we have been asking for.  Regular updates on the progress of the fixes - even if that means describing new issues as they are found - is all we wanted.

Because it took such extreme measures to get this information out of Coinmarket, I'm actually thankful for the assholes that harassed the hosting company.  Sometimes an angry idiot can wake people up to what they SHOULD have been doing ALL ALONG.

No sympathy here.  Keep up the regular updates, and I might just consider using this exchange again in future.....

At least we know Karma is a scam coin, like I said this is the fastest and most responsive exchange I have ever used, so this is really sad. They need to hire a PR guy.

[1713882513]

1713882513

[uno1]

I made a test withdrawal of 10k karma coin to this address:

KQVJgJGRjV9nKbXuE2MQcNkBiVtcG4j7jR

Got an email that stated:

Click this following link to confirm your 10000 KARM withdrawal to KQVJgJGRjV9nKbXuE2MQcNkBiVtcG4j7jR:

Got this message after clicking the confirmation link the withdrawal:

Withdraw request confirmed! Transaction sent: dfe3ec5a421d2f1d245659fc4ca10e6cac608bb165202831c6dc6ef3aa3a20ff

And coins were transfered here:

http://explorer.karmacoin.info/address/1JHANQrTnNJMX6G189N4njVnPoJAKzp49e

 

[Hueristic]

CoinMarket.io status update

1. What happened?

We got exploited. Somewhat. The majority of coins were saved by cold storage and a quick reaction.
A couple of users abused a bug in the trading engine allowing them to create coins (increase balance) out of nothing.
Do you remember the day when KARM/BTC 24h volume was 400+ out of the blue? That volume came from those malicious users trading.
When we noticed the problem, we stopped all trading to investigate the situation.
Unfortunately, we failed to find the bug fast enough to resume normal operation and cover the losses from fees.
The new trading engine (rewritten) still suffers from this unknown-to-us issue, this is why we have not resumed any trading.
Meanwhile, we allowed all withdrawals to happen - because it was the right thing to do.
Because of high withdrawal volumes, the wallets ran out of normal unspent inputs and started to combine too many small inputs for withdrawals.
There is a limit of inputs/outputs in a cryptocurrency transaction.
If the wallet software (the official stuff that everybody uses) chooses or attepts to choose too many inputs,
the transaction will fail with "Transaction too large" or "Transaction creation failed" error.
It has nothing to do with insufficent balance. This problem was caused by miners who mined directly to the deposit address, creating tens of thousands of small inputs.
The default algo for choosing transaction inputs (coin selection) is not designed for exchanges. We need to create some code that does some raw transaction magic.
Also, some coins have landed on an invalid fork - because we were too busy with other issues. We will update all coindaemons tonight.
Everything has taken too much time because multiple problems hit us at the same time and debugging the situation was not so simple.

2. What is the solution? What are you doing now?

We have manually processed some withdrawals, but that process is too slow.
An automatic script will be running tomorrow - it will hopefully process the stuck withdrawals.
If your withdrawal status changes to "manual", it means that we manually processed it.
If your withdrawal status changes to "fixed", it means that the automatic routine processed it.
We will publish statistics when avalible - after the script runs.

Please stop any accusations and threats against Kenneth Bjørke - he is just hosting the web servers.
The hosting of coinmarket.io by Kenneth will be terminated when the dust settles and all possible withdrawals are processed.

We will be posting lists of withdrawals that got fixed.
We are deeply sorry for the inconvenience this may have caused to you.
More detailed information coming after the automatic process runs.

KEEP this in the last post people.

[C3ALL]

A confirmation e-mail has been sent to your address.

Err - no it f*cking hasn't.   Thats FOUR withdrawls where the email does not arrive - and STILL they dont answer my PM's or posts on here.   If these people are located in the UK, then I have no problem in paying them a visit.

[TheNexusProtocol]

Dear users,

We are very sorry for your losses, we are opening a secure exchange this weekend/monday for mobile applications. This is a truly SECURE exchange environment. We hope you find a home here: https://nexxuscorp.com

Kind Regards,

The Nexxus Corp.

[C3ALL]

Please stop any accusations and threats against Kenneth Bjørke - he is just hosting the web servers.
The hosting of coinmarket.io by Kenneth will be terminated when the dust settles and all possible withdrawals are processed.

On the contrary - Kenneth Bjorke is the only person right now who knows who YOU are.   I would suggest that if Kenneth Bjorke does not want any further hassle from people who have lost money, he gives up YOUR details now.   As soon as he tells the world who YOU are, then he gets rid of all the stress and the problem is then with you to resolve.

Right now you are able to hide, and if it is true that Kenneth only provides the hosting, it is not fair that he has to deal with all the sh*t.   All Keneth has to do is publish your details and we can start chasing the right person.  So I suggest YOU start answering PM's and fixing the problems for people who have raised them on here before Kenneth gets that annoyed he just gives up your details.

[cfrm]

Please stop any accusations and threats against Kenneth Bjørke - he is just hosting the web servers.
The hosting of coinmarket.io by Kenneth will be terminated when the dust settles and all possible withdrawals are processed.

On the contrary - Kenneth Bjorke is the only person right now who knows who YOU are.   I would suggest that if Kenneth Bjorke does not want any further hassle from people who have lost money, he gives up YOUR details now.   As soon as he tells the world who YOU are, then he gets rid of all the stress and the problem is then with you to resolve.

Right now you are able to hide, and if it is true that Kenneth only provides the hosting, it is not fair that he has to deal with all the sh*t.   All Keneth has to do is publish your details and we can start chasing the right person.  So I suggest YOU start answering PM's and fixing the problems for people who have raised them on here before Kenneth gets that annoyed he just gives up your details.

No one should harrass Kenneth anymore, since he is not involved in the operation and does not have any obligations to post information about his clients from which he makes a living. The only ones capable of possibly getting this information is law enforcement, and as of the latest update from Coinmarket I suggest you take a chill pill.

[C3ALL]

Please stop any accusations and threats against Kenneth Bjørke - he is just hosting the web servers.
The hosting of coinmarket.io by Kenneth will be terminated when the dust settles and all possible withdrawals are processed.

On the contrary - Kenneth Bjorke is the only person right now who knows who YOU are.   I would suggest that if Kenneth Bjorke does not want any further hassle from people who have lost money, he gives up YOUR details now.   As soon as he tells the world who YOU are, then he gets rid of all the stress and the problem is then with you to resolve.

Right now you are able to hide, and if it is true that Kenneth only provides the hosting, it is not fair that he has to deal with all the sh*t.   All Keneth has to do is publish your details and we can start chasing the right person.  So I suggest YOU start answering PM's and fixing the problems for people who have raised them on here before Kenneth gets that annoyed he just gives up your details.

No one should harrass Kenneth anymore, since he is not involved in the operation and does not have any obligations to post information about his clients from which he makes a living. The only ones capable of possibly getting this information is law enforcement, and as of the latest update from Coinmarket I suggest you take a chill pill.

We only have coinmarkets word that Kenneth is not responsible for the site.   If he is hosting a site that has actively stolen from members of the public then he is facilitating and allowing this theft to continue.  As a host if it is brought to his attention that his systems are being used for theft, then they would terminate the hosting with immediate effect.  So therefor Kenneth is every bit as responsible as the person behind Coinmarket, until such time as he provides details of the correct contact.   That is, if they are two different people.

Funny how the whois details changed just before people startedlosing their coins.....

[cfrm]

Please stop any accusations and threats against Kenneth Bjørke - he is just hosting the web servers.
The hosting of coinmarket.io by Kenneth will be terminated when the dust settles and all possible withdrawals are processed.

On the contrary - Kenneth Bjorke is the only person right now who knows who YOU are.   I would suggest that if Kenneth Bjorke does not want any further hassle from people who have lost money, he gives up YOUR details now.   As soon as he tells the world who YOU are, then he gets rid of all the stress and the problem is then with you to resolve.

Right now you are able to hide, and if it is true that Kenneth only provides the hosting, it is not fair that he has to deal with all the sh*t.   All Keneth has to do is publish your details and we can start chasing the right person.  So I suggest YOU start answering PM's and fixing the problems for people who have raised them on here before Kenneth gets that annoyed he just gives up your details.

No one should harrass Kenneth anymore, since he is not involved in the operation and does not have any obligations to post information about his clients from which he makes a living. The only ones capable of possibly getting this information is law enforcement, and as of the latest update from Coinmarket I suggest you take a chill pill.

We only have coinmarkets word that Kenneth is not responsible for the site.   If he is hosting a site that has actively stolen from members of the public then he is facilitating and allowing this theft to continue.  As a host if it is brought to his attention that his systems are being used for theft, then they would terminate the hosting with immediate effect.  So therefor Kenneth is every bit as responsible as the person behind Coinmarket, until such time as he provides details of the correct contact.   That is, if they are two different people.

Funny how the whois details changed just before people startedlosing their coins.....

It has not been proved that Coinmarket is being used for theft (other than from the supposed hackers). So Kenneth sure as heck is not responsible for anything regarding the operations of Coinmarket.

People have been able to withdraw coins from there and others coins are stuck for reasons explained in the recent update. This indicates that Coinmarket is a legit operation with communication issues, why else would they re-open the site and allow coin withdrawals?

[Bluestreet]

Great to see a update but I am concerned for our BTC, my personal btc has been split and transferred over multiple wallet addresses.

[C3ALL]

Please stop any accusations and threats against Kenneth Bjørke - he is just hosting the web servers.
The hosting of coinmarket.io by Kenneth will be terminated when the dust settles and all possible withdrawals are processed.

On the contrary - Kenneth Bjorke is the only person right now who knows who YOU are.   I would suggest that if Kenneth Bjorke does not want any further hassle from people who have lost money, he gives up YOUR details now.   As soon as he tells the world who YOU are, then he gets rid of all the stress and the problem is then with you to resolve.

Right now you are able to hide, and if it is true that Kenneth only provides the hosting, it is not fair that he has to deal with all the sh*t.   All Keneth has to do is publish your details and we can start chasing the right person.  So I suggest YOU start answering PM's and fixing the problems for people who have raised them on here before Kenneth gets that annoyed he just gives up your details.

No one should harrass Kenneth anymore, since he is not involved in the operation and does not have any obligations to post information about his clients from which he makes a living. The only ones capable of possibly getting this information is law enforcement, and as of the latest update from Coinmarket I suggest you take a chill pill.

We only have coinmarkets word that Kenneth is not responsible for the site.   If he is hosting a site that has actively stolen from members of the public then he is facilitating and allowing this theft to continue.  As a host if it is brought to his attention that his systems are being used for theft, then they would terminate the hosting with immediate effect.  So therefor Kenneth is every bit as responsible as the person behind Coinmarket, until such time as he provides details of the correct contact.   That is, if they are two different people.

Funny how the whois details changed just before people startedlosing their coins.....

It has not been proved that Coinmarket is being used for theft (other than from the supposed hackers). So Kenneth sure as heck is not responsible for anything regarding the operations of Coinmarket.

People have been able to withdraw coins from there and others coins are stuck for reasons explained in the recent update. This indicates that Coinmarket is a legit operation with communication issues, why else would they re-open the site and allow coin withdrawals?

There are lots of people posting here that have NOT been able to withdraw.  They have NOT received a confirmation email, they have NOT received coins, and they have NOT received any response to their issues from coinmarket for weeks.

That, is theft.

So if I want to send the Norwegian authorities to knock on Kenneth's door, I will.

[cfrm]

Please stop any accusations and threats against Kenneth Bjørke - he is just hosting the web servers.
The hosting of coinmarket.io by Kenneth will be terminated when the dust settles and all possible withdrawals are processed.

On the contrary - Kenneth Bjorke is the only person right now who knows who YOU are.   I would suggest that if Kenneth Bjorke does not want any further hassle from people who have lost money, he gives up YOUR details now.   As soon as he tells the world who YOU are, then he gets rid of all the stress and the problem is then with you to resolve.

Right now you are able to hide, and if it is true that Kenneth only provides the hosting, it is not fair that he has to deal with all the sh*t.   All Keneth has to do is publish your details and we can start chasing the right person.  So I suggest YOU start answering PM's and fixing the problems for people who have raised them on here before Kenneth gets that annoyed he just gives up your details.

No one should harrass Kenneth anymore, since he is not involved in the operation and does not have any obligations to post information about his clients from which he makes a living. The only ones capable of possibly getting this information is law enforcement, and as of the latest update from Coinmarket I suggest you take a chill pill.

We only have coinmarkets word that Kenneth is not responsible for the site.   If he is hosting a site that has actively stolen from members of the public then he is facilitating and allowing this theft to continue.  As a host if it is brought to his attention that his systems are being used for theft, then they would terminate the hosting with immediate effect.  So therefor Kenneth is every bit as responsible as the person behind Coinmarket, until such time as he provides details of the correct contact.   That is, if they are two different people.

Funny how the whois details changed just before people startedlosing their coins.....

It has not been proved that Coinmarket is being used for theft (other than from the supposed hackers). So Kenneth sure as heck is not responsible for anything regarding the operations of Coinmarket.

People have been able to withdraw coins from there and others coins are stuck for reasons explained in the recent update. This indicates that Coinmarket is a legit operation with communication issues, why else would they re-open the site and allow coin withdrawals?

There are lots of people posting here that have NOT been able to withdraw.  They have NOT received a confirmation email, they have NOT received coins, and they have NOT received any response to their issues from coinmarket for weeks.

That, is theft.

So if I want to send the Norwegian authorities to knock on Kenneth's door, I will.

And you are free to do so, if you can convince them. But you are not entitled to harras him and/or threaten his family (not that you have done that).

I didn't read all posts, but you seem to be the only one who did not receive a confirmation e-mail. I did, but my coins are obviously still stuck like many others.

[C3ALL]

There are several that have not received confirmation emails.

This has not even been acknowledged as a problem by coinmarket, so I'm calling theft and scam until they even acknowledge this problem, or ANY of the PM's I've sent them regarding this.

[kov]

CoinMarket.io status update

1. What happened?

We got exploited. Somewhat. The majority of coins were saved by cold storage and a quick reaction.
A couple of users abused a bug in the trading engine allowing them to create coins (increase balance) out of nothing.
Do you remember the day when KARM/BTC 24h volume was 400+ out of the blue? That volume came from those malicious users trading.
When we noticed the problem, we stopped all trading to investigate the situation.
Unfortunately, we failed to find the bug fast enough to resume normal operation and cover the losses from fees.
The new trading engine (rewritten) still suffers from this unknown-to-us issue, this is why we have not resumed any trading.
Meanwhile, we allowed all withdrawals to happen - because it was the right thing to do.
Because of high withdrawal volumes, the wallets ran out of normal unspent inputs and started to combine too many small inputs for withdrawals.
There is a limit of inputs/outputs in a cryptocurrency transaction.
If the wallet software (the official stuff that everybody uses) chooses or attepts to choose too many inputs,
the transaction will fail with "Transaction too large" or "Transaction creation failed" error.
It has nothing to do with insufficent balance. This problem was caused by miners who mined directly to the deposit address, creating tens of thousands of small inputs.
The default algo for choosing transaction inputs (coin selection) is not designed for exchanges. We need to create some code that does some raw transaction magic.
Also, some coins have landed on an invalid fork - because we were too busy with other issues. We will update all coindaemons tonight.
Everything has taken too much time because multiple problems hit us at the same time and debugging the situation was not so simple.

2. What is the solution? What are you doing now?

We have manually processed some withdrawals, but that process is too slow.
An automatic script will be running tomorrow - it will hopefully process the stuck withdrawals.
If your withdrawal status changes to "manual", it means that we manually processed it.
If your withdrawal status changes to "fixed", it means that the automatic routine processed it.
We will publish statistics when avalible - after the script runs.

Please stop any accusations and threats against Kenneth Bjørke - he is just hosting the web servers.
The hosting of coinmarket.io by Kenneth will be terminated when the dust settles and all possible withdrawals are processed.

We will be posting lists of withdrawals that got fixed.
We are deeply sorry for the inconvenience this may have caused to you.
More detailed information coming after the automatic process runs.

KEEP this in the last post people.

People, please stop posting for one day. You've waited this long, just wait until tomorrow to see if it gets sorted out. Repeating what others have said - keep the post from coinmarket.io at the end so others viewing the thread see it.

[C3ALL]

As they have managed to provide about 3 posts in two weeks to keep people up to date, and these problems have been going on for weeks, I will staple my c*ck closed if I see my coins in the next 24 hours.

This is just another load of bullshit posted to keep people from tracking them down.

[holzer]

As they have managed to provide about 3 posts in two weeks to keep people up to date, and these problems have been going on for weeks, I will staple my c*ck closed if I see my coins in the next 24 hours.

This is just another load of bullshit posted to keep people from tracking them down.

Thanks for the laugh  . On a serious note, I hope people get their coins back but I don't have high hopes. The few times coinmarket did decide to communicate over the last several weeks, everything they said was a complete lie, so I don't have much faith in this newest post. If what he is saying is true, he could have salvaged this business if he was just upfront from the beginning. Now he has ruined his reputation and even if most of the coins are re paid, I don't see anyone trusting this exchange ever again.

[spankyminer]

CoinMarket.io status update

Please dont forget to update the forked coins like Klondikecoin KDC!

Haha of course I'm just joking and I know nothing will happen but I just felt like posting 

[flunite]

  Hey guys I know you are busy, but I am currently waiting on stuck transfers of around 2.8 mil RDD from my account to another wallet. The missing/stuck transfers are listed below: User Name : JTBarker

Transaction id: e97a31bb4ee9312c7dc00258f7f71ca54758ad839be396bfa614bef0486ef610
Thu Mar 13 2014 18:43:05   800000   RDD   108.162.xxx    confirmed - Received

Transaction id: 6fb6054032db530815ce14abc28d0986b95e2670ffa69f7f8747e503f82cdd8d

Fri Mar 07 2014 09:53:02   200000   RDD   108.162.xxx    confirmed Stuck
Fri Mar 07 2014 09:37:32   300000   RDD   108.162.xxx    confirmed Stuck

Fri Mar 07 2014 09:36:12   300000   RDD   108.162.xxx    confirmed Stuck
Fri Mar 07 2014 09:30:30   300000   RDD   108.162.xxx    confirmed Received

Transaction id: 49cf78e60476d8167490a5273a887d22353193e9444898c8391ad15ca2952159
Fri Mar 07 2014 09:28:26   100000   RDD   108.162.xxx           confirmed received

Transaction id: 051e4f41e8ccb0f3187cbda8b7522e4ad0e38de555fec945e86ee1928a185f4a  
ce354605fa957a02cd73af8bf7c715ec33c2da8c01f22026bc06430ca5d52ca3a2118aeefdd401a 6ab8e38d3701408b9  
Fri Mar 07 2014 09:19:56   2454438   RDD   108.162.xxx           confirmed- Not sent/stuck


I received 1.2 million, but the rest... Please help me

[MCAltcoin]

CoinMarket.io status update

1. What happened?

Reading between the lines:

We beg via official channels for weeks for an honest transparent accounting of the issues and updates in some frequency as to what is being done to remedy them.  We are met with infrequent and vague reports.  Then some users freak out and attack the innocent hosting service provider - and this does the trick.  This post is all we have been asking for.  Regular updates on the progress of the fixes - even if that means describing new issues as they are found - is all we wanted.

Because it took such extreme measures to get this information out of Coinmarket, I'm actually thankful for the assholes that harassed the hosting company.  Sometimes an angry idiot can wake people up to what they SHOULD have been doing ALL ALONG.

No sympathy here.  Keep up the regular updates, and I might just consider using this exchange again in future.....

At least we know Karma is a XXXX coin, like I said this is the fastest and most responsive exchange I have ever used, so this is really sad. They need to hire a PR guy.

Karma is not the problem here - Coinmarket.io had issues with their software.  Let's keep the bashing to a minimum - it is the wild west.

[pugwilfy]

CoinMarket.io status update

1. What happened?

Reading between the lines:

We beg via official channels for weeks for an honest transparent accounting of the issues and updates in some frequency as to what is being done to remedy them.  We are met with infrequent and vague reports.  Then some users freak out and attack the innocent hosting service provider - and this does the trick.  This post is all we have been asking for.  Regular updates on the progress of the fixes - even if that means describing new issues as they are found - is all we wanted.

Because it took such extreme measures to get this information out of Coinmarket, I'm actually thankful for the assholes that harassed the hosting company.  Sometimes an angry idiot can wake people up to what they SHOULD have been doing ALL ALONG.

No sympathy here.  Keep up the regular updates, and I might just consider using this exchange again in future.....

At least we know Karma is a XXXX coin, like I said this is the fastest and most responsive exchange I have ever used, so this is really sad. They need to hire a PR guy.

hmm.. please dont slate a coin, when the problem is with an individual or group who decided to find a floor in the exchange software and target a certain coin to use as an exploit to line their own pockets... it could have been any coin they choose