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[finaleshot2016]

Does anyone have an idea how to change the connected email address on Roobet account? I tried to ask support but they told me to email them from new one and confirm all account details. It should be easy to change email on other places..

That’s already the answer, its from the support so better to follow it. There’s no other way since the support already told what to do, it may be hassle but since you are changing the one of the most important details of your account so deal with it and be more patience.

Well because they are very strict about this, you should be careful about doing this and make sure your account has an empty balance so that if you won't be able to come back, at least there is no fund left. Contact the support and ask them the possible consequences if they are reliable of all possible costs because sometimes they will not listen to their user's problem. However, in my case until now I did not recover my account, I accidentally change a user name when I was log in and there's a pop-up notification that you need to change the username and unfortunately, I can't able to retrieve my old username which has a balance and the support said, recover your account through your email that associated with but how can I recover I already changed the username.

Changing the email address is a challenging task because it is stored on the server and it will be difficult to change it only to recover. We all know that email is very significant in other platforms as well, so we should remember it because it is one of the simplest ways to restore our accounts. Another concern is that I doubt they will spend time and effort to a request to change the email address unless it is a VIP account or has a lot of assets in the account. If that's the case, and they've confirmed that you're a platform user and contributor, they may expedite your support ticket. Every platform is fairly tight on this because emails are one of the keys to accessing an account, thus I'm sure it'll be a difficult procedure.

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[tygeade]

Does anyone have an idea how to change the connected email address on Roobet account? I tried to ask support but they told me to email them from new one and confirm all account details. It should be easy to change email on other places..

Most probably they don't allow to change the email connected with the account but sometimes when one gets locked out of account and have all the account details the support team can help you in that case and you should do as suggested by them and you can change it through that process.

You could change it, you could 2fa disable as well, you could change password as well. I am saying this because I had to do it recently. It was KYC helpful because I used my KYC and sent again and changed my mail as well.

I had another mail and I got into a newer mail, I had to do that for many stuff and it was horrible, the exchanges were the hardest because they are working overtime to make sure that you do not get hacked and that wasn't easy. Casinos were easy, sometimes even quite easier to anything, I just changed and confirmed from the both sides and then it was fine and nobody really cared about it. This place asked my KYC again but that was it, it worked well in the end.

[seleme]

Thanks for the answers but the problem is Roobet team doesn't respond to emails for 2 days. An old email account is not on popular providers, I prefer to use a secure one but no proper way to change it quickly. Looks like no option except to wait for a reply from the support team. I will find an alternative to create a second account if no other option to solve the problem. Looking forward to hearing back from support as soon as possible.

[Chikito]

Thanks for the answers but the problem is Roobet team doesn't respond to emails for 2 days.

Because they can't do anymore (the rules), when I look at live support search for help already mentioned email cannot be changed. Maybe when you linked more than 1 service account like Google and Steam that might be available for recovering using that way, IMO. Have you KYC level 2?

the other way is to back your old email account and solving that.

I will find an alternative to create a second account if no other option to solve the problem. Looking forward to hearing back from support as soon as possible.

I'm not sure it's allowed. when looking at tos, they have a rule for users to do not create more than one user account.

[lienfaye]

Thanks for the answers but the problem is Roobet team doesn't respond to emails for 2 days. An old email account is not on popular providers, I prefer to use a secure one but no proper way to change it quickly. Looks like no option except to wait for a reply from the support team. I will find an alternative to create a second account if no other option to solve the problem. Looking forward to hearing back from support as soon as possible.

Did you lost access to your old email? We can log in using username right? Have you tried it?

I hope they will reply on your emails.

[Mahanton]

Thanks for the answers but the problem is Roobet team doesn't respond to emails for 2 days. An old email account is not on popular providers, I prefer to use a secure one but no proper way to change it quickly. Looks like no option except to wait for a reply from the support team. I will find an alternative to create a second account if no other option to solve the problem. Looking forward to hearing back from support as soon as possible.

Have you contacted them on their telegram?
https://t.me/roobetcom

2 days waiting isnt really that too long but it would really be much more better if they had responded within 24 hours but well its their service performance though
and there might be something that they are doing.We dont have any choice but to wait up.

[babygun]

Thanks for the answers but the problem is Roobet team doesn't respond to emails for 2 days. An old email account is not on popular providers, I prefer to use a secure one but no proper way to change it quickly. Looks like no option except to wait for a reply from the support team. I will find an alternative to create a second account if no other option to solve the problem. Looking forward to hearing back from support as soon as possible.

Hopefully you get a reply soon but I wouldn't open a second account as this is asking for trouble. Most probably, when you try to withdraw you will get flagged because you have 2 accounts and loose your winnings. The only way it would be allowed if you have confirmation from the Roobet team that it is allowed.

[Juggy777]

Thanks for the answers but the problem is Roobet team doesn't respond to emails for 2 days. An old email account is not on popular providers, I prefer to use a secure one but no proper way to change it quickly. Looks like no option except to wait for a reply from the support team. I will find an alternative to create a second account if no other option to solve the problem. Looking forward to hearing back from support as soon as possible.

Hopefully you get a reply soon but I wouldn't open a second account as this is asking for trouble. Most probably, when you try to withdraw you will get flagged because you have 2 accounts and loose your winnings. The only way it would be allowed if you have confirmation from the Roobet team that it is allowed.

@seleme don’t do it opening a second account is not a solution, but an invitation for future hassles because even if you’ll be able to deposit you won’t be able to withdraw your winnings and deposits so don’t do it. I would strongly recommend wait patiently for the support to reply, but doing what you suggested is madness and if you do it then you’ll regret your actions in the future.

[rhomelmabini]

Thanks for the answers but the problem is Roobet team doesn't respond to emails for 2 days. An old email account is not on popular providers, I prefer to use a secure one but no proper way to change it quickly. Looks like no option except to wait for a reply from the support team. I will find an alternative to create a second account if no other option to solve the problem. Looking forward to hearing back from support as soon as possible.

Hopefully you get a reply soon but I wouldn't open a second account as this is asking for trouble. Most probably, when you try to withdraw you will get flagged because you have 2 accounts and loose your winnings. The only way it would be allowed if you have confirmation from the Roobet team that it is allowed.

@seleme don’t do it opening a second account is not a solution, but an invitation for future hassles because even if you’ll be able to deposit you won’t be able to withdraw your winnings and deposits so don’t do it. I would strongly recommend wait patiently for the support to reply, but doing what you suggested is madness and if you do it then you’ll regret your actions in the future.

Exactly. It's stated on their Terms of Service that if you create an account without the consent of support team or any person related to Roobet will automatically be tagged as multiple account and will be terminated without a warning. There has been issue in the past in regards to this afaik and Roobet was really that not fast on customer service assistance but needless to say they will sort it out if the issue is valid. Waiting pays off.

[Lakai01]

There has been issue in the past in regards to this afaik and Roobet was really that not fast on customer service assistance but needless to say they will sort it out if the issue is valid. Waiting pays off.

Multi-accounting is generally not appreciated and has often led to accounts being banned in the past. Of course, this is especially bitter when it happens, for example, during an audit in the course of a (larger) withdrawal. There have also been various scam accusation threads here in the forum, but most of them were decided in favor of the casino, since the casinos often explicitly exclude multi-accounting in the terms of use.

[tbterryboy]

Multi-accounting is generally not appreciated and has often led to accounts being banned in the past. Of course, this is especially bitter when it happens, for example, during an audit in the course of a (larger) withdrawal. There have also been various scam accusation threads here in the forum, but most of them were decided in favor of the casino, since the casinos often explicitly exclude multi-accounting in the terms of use.

KYC seems to be the solution to that. If you have a KYC then you could end up with asking them something and get a response because that means that you are doing something that would be ok for them since you have given them your picture as well and your ID too, now you are going to give it again as well and they would be accepting.

Same happened to me and I did it that way too, so I would say that seems to be like the situation is for everyone involved that ever changed their email. I believe that there is a good chance that we could end up with something that is quite difficult to handle if we are having some sort of rejection of new emails all the time, people may need that, so there is definitely a way that could be done, for me it wasn't hard, don't know why it's hard for you.

[barbara44]

I would say that support getting too slow is a pandemic situation as well. Yes it is easier to hire people who will work from home because people are at home because of pandemic and getting a staff to work at home is a lot better right now, it is easier and it is even cheaper since you could do it all over the world which includes the third world nations as well.

However what we are forgetting is that you need "good" staff and they will go through some training and sometimes it is not something that we would like to get and sometimes it is something that is horrible. Which is why I believe that we are not going to see something that is horrible if they are let be, of course we are going to see some decent staff, but they can't take the risk so they just give them training. This is why it is harder to reach the staff number equal to increase of the gambler number as well.

[DoublerHunter]

Thanks for the answers but the problem is Roobet team doesn't respond to emails for 2 days. An old email account is not on popular providers, I prefer to use a secure one but no proper way to change it quickly. Looks like no option except to wait for a reply from the support team. I will find an alternative to create a second account if no other option to solve the problem. Looking forward to hearing back from support as soon as possible.

Hopefully you get a reply soon but I wouldn't open a second account as this is asking for trouble. Most probably, when you try to withdraw you will get flagged because you have 2 accounts and loose your winnings. The only way it would be allowed if you have confirmation from the Roobet team that it is allowed.

^ Most likely probably this is the reason when the community has grown too much their customer support becomes busy and cant accommodate their service very well. I don't know what is the reason but instead, they hire more teams regarding this that can be fixed the problem as soon as possible.
Regarding creating a second account, there is nothing wrong if you won't abuse anything, or use the second one while the other one did not use, or did not abuse the promo. But for safety, ask the team regarding this maybe on the chatbox there is an admin where can answer your concern.

[Lanatsa]

Thanks for the answers but the problem is Roobet team doesn't respond to emails for 2 days. An old email account is not on popular providers, I prefer to use a secure one but no proper way to change it quickly. Looks like no option except to wait for a reply from the support team. I will find an alternative to create a second account if no other option to solve the problem. Looking forward to hearing back from support as soon as possible.

Hopefully you get a reply soon but I wouldn't open a second account as this is asking for trouble. Most probably, when you try to withdraw you will get flagged because you have 2 accounts and loose your winnings. The only way it would be allowed if you have confirmation from the Roobet team that it is allowed.

^ Most likely probably this is the reason when the community has grown too much their customer support becomes busy and cant accommodate their service very well. I don't know what is the reason but instead, they hire more teams regarding this that can be fixed the problem as soon as possible.
Regarding creating a second account, there is nothing wrong if you won't abuse anything, or use the second one while the other one did not use, or did not abuse the promo. But for safety, ask the team regarding this maybe on the chatbox there is an admin where can answer your concern.

I don't believe on that reason because if they do lack out supports then they should added up manpower because after all the years that they've been here on this market and become one of the most

profitable gaming platforms then its impossible that they wont really be putting up someone who could manage and resolved out complaints or users issues.So it isn't really that a solid reason for them to
say so.

They should be responsive whenever these kind of issues been raised up or piled up.

[ultrloa]

Thanks for the answers but the problem is Roobet team doesn't respond to emails for 2 days. An old email account is not on popular providers, I prefer to use a secure one but no proper way to change it quickly. Looks like no option except to wait for a reply from the support team. I will find an alternative to create a second account if no other option to solve the problem. Looking forward to hearing back from support as soon as possible.

Hopefully you get a reply soon but I wouldn't open a second account as this is asking for trouble. Most probably, when you try to withdraw you will get flagged because you have 2 accounts and loose your winnings. The only way it would be allowed if you have confirmation from the Roobet team that it is allowed.

^ Most likely probably this is the reason when the community has grown too much their customer support becomes busy and cant accommodate their service very well. I don't know what is the reason but instead, they hire more teams regarding this that can be fixed the problem as soon as possible.
Regarding creating a second account, there is nothing wrong if you won't abuse anything, or use the second one while the other one did not use, or did not abuse the promo. But for safety, ask the team regarding this maybe on the chatbox there is an admin where can answer your concern.

I don't believe on that reason because if they do lack out supports then they should added up manpower because after all the years that they've been here on this market and become one of the most

profitable gaming platforms then its impossible that they wont really be putting up someone who could manage and resolved out complaints or users issues.So it isn't really that a solid reason for them to
say so.

They should be responsive whenever these kind of issues been raised up or piled up.

Correct and look at this thread there's no one from them clearing up the allegation so they really need additional manpower to handle their forum threads since if they just let it open and doesn't have anyone to maintain or update regarding if there's an issue or only allegation then provably those trolls will come up and post about un true claims, nor those who have real problems will get confused about there current situation.

[Ryker1]

^[snip]

Well we dont expect this because this forum was their stepping stone to become the most popular casino and perhaps they already have done it here.
There are too many concerns and doubt about this casino but yet they did not give any single words or any clarifications towards us. Perhaps they think that it won't have an effect now, they are still the most popular gambling casino and I think the forum now is not their audience target. Even though allegations they did not answer like what happen on the discussion board about fake bet that made by their streamer.

[carlfebz2]

Correct and look at this thread there's no one from them clearing up the allegation so they really need additional manpower to handle their forum threads since if they just let it open and doesn't have anyone to maintain or update regarding if there's an issue or only allegation then provably those trolls will come up and post about un true claims, nor those who have real problems will get confused about there current situation.

Leaving this small problem would lead to bigger ones when the time comes that people do really see this as an unpleasant thing for this famous website.
Its been a while that i havent seen any responses that came from the team on this Ann thread alone which do really give out that bad impression.
They wont able to retain their popularity if it turns out that this site does have bad support system.

Everything should be organized and well served on clearing everything neither issues or something likethat.

[khaled0111]

Regarding creating a second account, there is nothing wrong if you won't abuse anything, or use the second one while the other one did not use, or did not abuse the promo. But for safety, ask the team regarding this maybe on the chatbox there is an admin where can answer your concern.

This is correct but I just want to add that informing their support team about any additional account is a must.
There is a long paragraph on their terms and conditions page talking about this and, imo, this is the most important part:

You warrant not to create any additional accounts from the same electronic device, household, IP address, natural person, or legal identity without informing the Roobet support team immediately. Multiple accounts made in order to trick, manipulate or trick the company’s system in any way are not allowed and will be terminated without warning.

Also, you should inform the support team within 14 days from creating the second account or before the first withdrawal request.

[Hhampuz]

Just create a second account with the correct email you want to use and send them an email about the new account and stop using the old one. You'll be good to go!

[aysg76]

Just create a second account with the correct email you want to use and send them an email about the new account and stop using the old one. You'll be good to go!

So now you get the reply and do exactly the same as guided by @Hhampuz and you will not get any problem but don't use both the account as this can create some problems with you but the new email will help you to solve the problem.Do it this way.