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[Eureka_07]

-snip-

I believe the activity account is also taken into consideration.

There has some "TOS", If the accounts don't have any activity then they will delete the account. I'm not log in to my account for over 8 months and already not receive any kind of promotional email from them, I guess that's the reason as well some inactive accounts can't get the free balance.

Well perhaps this was what exactly happened to my account and the reason I did not recover my reward in Roobet, they perhaps deleted it since it was inactive for how many months but I still use it upon claiming the reward. Unfortunately, --I did not recover it because it was no longer linked to my email address account and perhaps it will automatically be deleted. I have a little amount reward there and until now I did not get it and there is no chance at all. However, on the other hand, Roobet has a lot of improvement as of now, they are a very lucky gambling casino so far.

It is better if you will ask Roobet about what happened to your account rather than guessing the reason out of it. But I agree to those who said that it might probably been deleted. But I guess it is not automatically done, manually perhaps as they should just delete account without reviewing it first.

[bitgolden]

Well perhaps this was what exactly happened to my account and the reason I did not recover my reward in Roobet, they perhaps deleted it since it was inactive for how many months but I still use it upon claiming the reward. Unfortunately, --I did not recover it because it was no longer linked to my email address account and perhaps it will automatically be deleted. I have a little amount reward there and until now I did not get it and there is no chance at all. However, on the other hand, Roobet has a lot of improvement as of now, they are a very lucky gambling casino so far.

Being inactive should not be a reason to get deleted if you ask me. I have never been too inactive, maybe a month or two which happens to anyone I suppose. However, if I want to take a break for a year and then comeback, I should be able to do that, I should not be forced to do a few bets once a month or few months just to keep the account alive. Even not getting any promotions or rewards or anything would be perfect because you are inactive and you should not be getting them but it still doesn't make sense to delete it as a whole.

If I want to give a break than when I comeback they are telling me to start over? What happens if you have money in there? I mean how hard is it to actually keep an account? I would understand a long period, but if it is anything like a year or less than I do not get it, it should definitely be a lot longer than that.

[arallmuus]

Well perhaps this was what exactly happened to my account and the reason I did not recover my reward in Roobet, they perhaps deleted it since it was inactive for how many months but I still use it upon claiming the reward.

Being inactive should not be a reason to get deleted if you ask me.
-snip

If I want to give a break than when I comeback they are telling me to start over? What happens if you have money in there? I mean how hard is it to actually keep an account? I would understand a long period, but if it is anything like a year or less than I do not get it, it should definitely be a lot longer than that.

All you gotta do is to login into your account atleast once in two years period if you want to avoid your account being deleted by Roobet. Its not hard to login atleast once even if you are on your vacation

You acknowledge the company may close your account if you did not log into it for 2 years (two years). All remaining Roobidos in a closed account will be lost. The company will inform you 1 (one) month before permanently closing your account in written form via E-Mail.

This is taken straight from their ToS acknowledgment section if you want to confirm this. Im not sure about what they actually mean with Roobidos but it probably refers to your balance so you dont really need to worry about your leftover balance

[ReiMomo]

~snip~
Being inactive should not be a reason to get deleted if you ask me.

I never thought that there is a deletion of the account once you are inactive and that is right, lack of inactivity is not the right way to delete your account because I guess someday you will be a comeback to that casino and gamble again. Since KYC was implemented I never visit my account because it requires first basic information before you can process so I guess my account now was a part of deletion.
However, if this was on the TOS, you can't blame the casino itself because you agreed TOS it means you know this already.

[arallmuus]

lack of inactivity is not the right way to delete your account because I guess someday you will be a comeback to that casino and gamble again

If you read my previous post, there is a 2-years interval of inactivity before the site could delete your account and all you need to prevent that is to login atleast once to reset the timer.

Since KYC was implemented I never visit my account because it requires first basic information before you can process so I guess my account now was a part of deletion.

If you have no leftover balance in your account then it doesnt really matter either way. After it is deleted then you can always choose to create a new account and put in some fake identity for your KYC lol

because you agreed TOS it means you know this already.

I doubt that, ToS is basically just wall of text that people never read but we need to agree on it otherwise we cant create account.

[dwyane36]

~snip~
Being inactive should not be a reason to get deleted if you ask me.

I never thought that there is a deletion of the account once you are inactive and that is right, lack of inactivity is not the right way to delete your account because I guess someday you will be a comeback to that casino and gamble again.

Of course, deleting an account due to inactivity is unpleasant. However, I think it's normal because many other websites have the same conditions for inactive users. As arallmuus mentioned above, two years period should be more than enough to stay active on the roobet site.

[Ryker1]

Well perhaps this was what exactly happened to my account and the reason I did not recover my reward in Roobet, they perhaps deleted it since it was inactive for how many months but I still use it upon claiming the reward. Unfortunately, --I did not recover it because it was no longer linked to my email address account and perhaps it will automatically be deleted. I have a little amount reward there and until now I did not get it and there is no chance at all. However, on the other hand, Roobet has a lot of improvement as of now, they are a very lucky gambling casino so far.

It is better if you will ask Roobet about what happened to your account rather than guessing the reason out of it. But I agree to those who said that it might probably been deleted. But I guess it is not automatically done, manually perhaps as they should just delete account without reviewing it first.

Well, I already reach them out regarding this matter but their customer service said, I need to log in to my account with the email where the account was associated with --but the problem is it is deleted by them and now when I log in through my email it asks a new username again which is your old username is permanent lost and my reward was there were stuck.
Two years is too far, perhaps it is just a couple of months and that is how they run their business --as a gambler there is nothing we can do is respect their rules and follow the terms of use.

[Johnyz]

~snip~
Being inactive should not be a reason to get deleted if you ask me.

I never thought that there is a deletion of the account once you are inactive and that is right, lack of inactivity is not the right way to delete your account because I guess someday you will be a comeback to that casino and gamble again.

Of course, deleting an account due to inactivity is unpleasant. However, I think it's normal because many other websites have the same conditions for inactive users. As arallmuus mentioned above, two years period should be more than enough to stay active on the roobet site.

There’s should be restrictions and timeline about the deletion like 2 years of being active will more likely your account will be banned and subject for deletion. Does deletion also happening in Roobet? Didn’t see this one in ToS or I just missed reading it. Anyway, you can still create a new one if you want to play again, though if you still have balance on your account I don’t think deletion is a good idea.

[seleme]

~snip~
Being inactive should not be a reason to get deleted if you ask me.

I never thought that there is a deletion of the account once you are inactive and that is right, lack of inactivity is not the right way to delete your account because I guess someday you will be a comeback to that casino and gamble again.

Of course, deleting an account due to inactivity is unpleasant. However, I think it's normal because many other websites have the same conditions for inactive users. As arallmuus mentioned above, two years period should be more than enough to stay active on the roobet site.

There’s should be restrictions and timeline about the deletion like 2 years of being active will more likely your account will be banned and subject for deletion. Does deletion also happening in Roobet? Didn’t see this one in ToS or I just missed reading it. Anyway, you can still create a new one if you want to play again, though if you still have balance on your account I don’t think deletion is a good idea.

It is better to ask Roobet support before creating a second account, they will have an "excuse" to not let the user cash out in case of something big transaction he wanna send from Roobet account. Just send an email to support and ask for recovery of account or get permission for multi-account. In case of something goes wrong, you will have a decent excuse for not sending anything extra as an already verified account. At the end of day, it is up to you, you can keep ignoring terms&conditions until you get caught.

[ultrloa]

~snip~
Being inactive should not be a reason to get deleted if you ask me.

I never thought that there is a deletion of the account once you are inactive and that is right, lack of inactivity is not the right way to delete your account because I guess someday you will be a comeback to that casino and gamble again.

Of course, deleting an account due to inactivity is unpleasant. However, I think it's normal because many other websites have the same conditions for inactive users. As arallmuus mentioned above, two years period should be more than enough to stay active on the roobet site.

There’s should be restrictions and timeline about the deletion like 2 years of being active will more likely your account will be banned and subject for deletion. Does deletion also happening in Roobet? Didn’t see this one in ToS or I just missed reading it. Anyway, you can still create a new one if you want to play again, though if you still have balance on your account I don’t think deletion is a good idea.

It is better to ask Roobet support before creating a second account, they will have an "excuse" to not let the user cash out in case of something big transaction he wanna send from Roobet account. Just send an email to support and ask for recovery of account or get permission for multi-account.

Yes that's the best thing to do since maybe there will be a conflict with the past account with the new and might that will create trouble if the dev will find out that he create a new account just to play also he might got a chance to recover back his account if he just ask the dev about those past deleted account. For sure the dev will be happy to see a old player comes back to them and play.

[Quidat]

~snip~
Being inactive should not be a reason to get deleted if you ask me.

I never thought that there is a deletion of the account once you are inactive and that is right, lack of inactivity is not the right way to delete your account because I guess someday you will be a comeback to that casino and gamble again.

Of course, deleting an account due to inactivity is unpleasant. However, I think it's normal because many other websites have the same conditions for inactive users. As arallmuus mentioned above, two years period should be more than enough to stay active on the roobet site.

There’s should be restrictions and timeline about the deletion like 2 years of being active will more likely your account will be banned and subject for deletion. Does deletion also happening in Roobet? Didn’t see this one in ToS or I just missed reading it. Anyway, you can still create a new one if you want to play again, though if you still have balance on your account I don’t think deletion is a good idea.

It is better to ask Roobet support before creating a second account, they will have an "excuse" to not let the user cash out in case of something big transaction he wanna send from Roobet account. Just send an email to support and ask for recovery of account or get permission for multi-account.

Yes that's the best thing to do since maybe there will be a conflict with the past account with the new and might that will create trouble if the dev will find out that he create a new account just to play also he might got a chance to recover back his account if he just ask the dev about those past deleted account. For sure the dev will be happy to see a old player comes back to them and play.

Here are some words stated on Roobets ToS.

Multiple accounts that were not immediately reported to the Roobet Support, which is fit to trick the KYC-AML system or promotion system, will result in an immediate termination of your account; all remaining Roobidos in your Roobido-safe will be lost.

 Multiple accounts made in order to trick, manipulate or trick the company’s system in any way are not allowed and will be terminated without warning. All Roobidos in a terminated account will be lost.

If you are unsure if you already registered an account, you may ask the Roobet support team for confirmation or send a second report. The company warrants to not ban or restrict any user for having multiple accounts, as long as the user complies with the KYC-AML policy, does not violate the terms in any other way, or practices in illicit activities banned by the law of the country.

Source: Roobet.com (TOS) on the bottom.

[SquirrelJulietGarden]

Yes that's the best thing to do since maybe there will be a conflict with the past account with the new and might that will create trouble if the dev will find out that he create a new account just to play also he might got a chance to recover back his account if he just ask the dev about those past deleted account. For sure the dev will be happy to see a old player comes back to them and play.

A user can create support ticket and ask the Roobet team to check potential accounts that person has on the platform. If they find any account, they will let you know and you can file another request close accounts that won't be used in the future.

I think the best solution is to close unused accounts rather than let them open at the same time. If you don't want to get restriction because of any future use of your multiple accounts, close unused accounts and use only one account. Roobet support team can help you through support tickets.

The ToS is clear.

If you are unsure if you already registered an account, you may ask the Roobet support team for confirmation or send a second report. The company warrants to not ban or restrict any user for having multiple accounts, as long as the user complies with the KYC-AML policy, does not violate the terms in any other way, or practices in illicit activities banned by the law of the country.[/b]

Source: Roobet.com (TOS) on the bottom.

[aysg76]

If you read my previous post, there is a 2-years interval of inactivity before the site could delete your account and all you need to prevent that is to login atleast once to reset the timer.

And thag should not be a problem because we simply need to login into our account and not place any bet so that it doesn't come under inactive category for a long period.It hardly takes any time to just login into your account as we do normal stuff also on vacations.Better prevent such situation from arising.

I doubt that, ToS is basically just wall of text that people never read but we need to agree on it otherwise we cant create account.

Most probably but there are certain implications that we should read all the necessary details like account related, deposit and withdrawal issue in Tos so that we should not face any problem later on.Just a five minute reading could save us later on to prevent us messing up things later on.

[famososMuertos]

The casinos are not wallets, in fact there is a fiat casino that never eliminates the balance but charges you every 6 months a percentage, as some wallets.

If you avoid read ToS, it is simple, the chat will answer those questions, take the habit of when you open an account before depositing e.g., use the live support and ask these basic questions.

[Eureka_07]

The casinos are not wallets, in fact there is a fiat casino that never eliminates the balance but charges you every 6 months a percentage, as some wallets.

If you avoid read ToS, it is simple, the chat will answer those questions, take the habit of when you open an account before depositing e.g., use the live support and ask these basic questions.

Any resources about that "charges you every 6 months a percentage"? Personally I never experienced that, I've been playing more than a year now and I really haven't charge on any online casino that I am playing at. First time hearing that one, can you cite that casino who's charges percentage/fees on their users?

[tygeade]

A user can create support ticket and ask the Roobet team to check potential accounts that person has on the platform. If they find any account, they will let you know and you can file another request close accounts that won't be used in the future.

I think the best solution is to close unused accounts rather than let them open at the same time. If you don't want to get restriction because of any future use of your multiple accounts, close unused accounts and use only one account. Roobet support team can help you through support tickets.

I still disagree that they have to close it. How much does it cost to have an inactive account? I mean what is the worst case? Having 100k inactive accounts? Even in that case it shouldn't be really a too much of a cost if you ask me. Just let people have as many inactive accounts as they want, and if they ever want to come back then let them comeback. I still do not understand the cost effectiveness of the current situation.

Yes, it probably has some costs involved and yes if you let people have inactive accounts all around that is going to be a bit more of a problem in the long run when that numbers grows bigger and bigger, but that doesn't change the fact that it shouldn't be too much of a work or cost for a casino like roobet.

[ReiMomo]

The casinos are not wallets, in fact there is a fiat casino that never eliminates the balance but charges you every 6 months a percentage, as some wallets.

If you avoid read ToS, it is simple, the chat will answer those questions, take the habit of when you open an account before depositing e.g., use the live support and ask these basic questions.

I also heard this on some exchange platforms, they also automatically deducted the balance in your account if you are inactive for how many months and I guess they are applied this the same way on the exchange platform if that is true that they are closing the account for inactive. Sound not good right, but if this is on the TOS, there is nothing we can do is to obey the rules, because of their casino, their rules, and not ours. Even though how do we insist this idea is not good. But if your account is inactive for just months, it is not good to delete it, maybe it could be years that will deserve it.

[vv181]

~snip~

Performance issues shouldn't be a problem to keep inactive accounts. At the very least in terms of keeping user data and balance it wouldn't cause too many costs. They might be also did it for the sake of efficiency and cleanliness of their databases. It's a company will, that they won't keep inactive users for whatever reason, name it performances, costs, security, etc.

It's also worth noting that the ToS, use the word "May", so there might be some reason about which particular inactive user they might want to delete.

[seleme]

~~~
Yes that's the best thing to do since maybe there will be a conflict with the past account with the new and might that will create trouble if the dev will find out that he create a new account just to play also he might got a chance to recover back his account if he just ask the dev about those past deleted account. For sure the dev will be happy to see a old player comes back to them and play.

I agree, the more you hide the necessary details and use the different accounts, simply they will have more excuses to limit your winnings and block your account withdrawals in a worst-case scenario. Imagine getting a max win on any random slot and not being able to cashout due to a simple mistake that can be discovered with IP geolocation.   There are thousands of ways to be banned on any crypto casino, if they wanna not to pay you team will find a way. It is your own responsibility not to give them an easy excuse.

[Eureka_07]

<snip>
Yes that's the best thing to do since maybe there will be a conflict with the past account with the new and might that will create trouble if the dev will find out that he create a new account just to play also he might got a chance to recover back his account if he just ask the dev about those past deleted account. For sure the dev will be happy to see a old player comes back to them and play.

If they will allow the user to be back on their site, it's good. However, I think "brining back" the old account is sometimes not attainable. It could also have been deleted on Roobet's accounts database so it won't be possible if that is the case. There are account deletion that are temporarily deleted and has a count-down timer until it will be automatically deleted in the database permanently.