Duelbits.com|Casino & Sportsbook|VIP|Instant withdrawals!| Suarez, McGregor

[zuzie]

Quick response might be better than waiting for anyone to reply with your concern.

I believe that it's not just you who realize this kind of concern, when playing you are not minding it but when you already
have concern, then you realize the value of customer service, chat assistance or even the email responders. They are all
part of growing business who will keep the players to stay with good customer assistance.

Of course customer support is one of the priorities in every casino every user definitely needs it it's just not at the same time

By the way, no one talks about this Friday promo code? I mean free credit $5 which is always awaited including me 
Just want to be sure whether it has been sent or indeed I am not the lucky one just curious.

Other user already received this reward last week (https://bitcointalk.org/index.php?action=profile;u=669148) but it still depends on when do you regularly received your code because it's somehow has a pattern base on other player previous testimony here. I'm still not receiving this kind of reward even though I'm a regular player before and now inactive for more than a month just to receive this promo just like what you have.

I guess this promo is already over for new users.

Those who have received this bonus in the past weeks will definitely get it again in the following week although not regular because their email is on the list
While for new users it is uncertain because there are no new users who confirm here, if there really is a possibility that people will abuse it by creating more accounts.
I also wonder there is no activity in the telegram usually we get a bonus when we have a wager.

[worle1bm]

And I contribute to the idea that I do not want to be tracked, sure I am not from a restricted nation, it's allowed for me to gamble here, but even with that if I can avoid being tracked, that is added bonus for me. Obviously there is a threat of KYC if something goes wrong, but in that case I would only be able to just come clean about using VPN to join, not sure if that would create a problem.

Many use VPN for the same purpose that they don't want to get tracked because you know how risky it could be if some authorities keep track of your activities and they could put pressure on you afterwards for many reasons so it's better to use these services and play over casino and many regions don't have gambling restrictions and you can play without VPN also but yes to bump your IP you can do the same.

[Slow death]

Thankfully I live in a nation that doesn't really have a horrible internet connection, it’s not the greatest neither, there are places with x10 better internet than me, but these days we are reaching to a point where it's uselessly fast, and I am gambling just fine even with VPN on.

And I contribute to the idea that I do not want to be tracked, sure I am not from a restricted nation, it's allowed for me to gamble here, but even with that if I can avoid being tracked, that is added bonus for me. Obviously there is a threat of KYC if something goes wrong, but in that case I would only be able to just come clean about using VPN to join, not sure if that would create a problem.

and of course VPN will create problems, imagine the following:

you create an account at a casino, your country is not on the list of restricted countries but it happens that you have always used VPN since the day you created an account at the casino and one day you earn a lot of money and the casino asked for KYC, you deliver KYC but in the proof of residency appears in your real country and the IP record in your casino account says that you are in another country, so the casino will not pay you anything, they are not even obligated to pay you because in the TOS of all casinos they are clear: you must give real information and when they talk about giving real information they are including that you must enter the real country casino, even if you talk about VPN the casino is not obligated to understand your story they will just comply with their TOS

Many use VPN for the same purpose that they don't want to get tracked because you know how risky it could be if some authorities keep track of your activities and they could put pressure on you afterwards for many reasons so it's better to use these services and play over casino and many regions don't have gambling restrictions and you can play without VPN also but yes to bump your IP you can do the same.

with all casinos operating under license and governments pressuring them to require all casinos to ask for KYC so using VPN is not good, you put yourself in a position where you can lose all your money the day you are asked for KYC

[Beparanf]

And I contribute to the idea that I do not want to be tracked, sure I am not from a restricted nation, it's allowed for me to gamble here, but even with that if I can avoid being tracked, that is added bonus for me. Obviously there is a threat of KYC if something goes wrong, but in that case I would only be able to just come clean about using VPN to join, not sure if that would create a problem.

Many use VPN for the same purpose that they don't want to get tracked because you know how risky it could be if some authorities keep track of your activities and they could put pressure on you afterwards for many reasons so it's better to use these services and play over casino and many regions don't have gambling restrictions and you can play without VPN also but yes to bump your IP you can do the same.

There’s a lot of issue before that involves VPN there’s a high risk that you will encounter a problem later on if you are using VPN. Some of the frequent issue before was you might be link to other account on that same casino if you use a VPN with shared public IP. Many accounts before that become freeze after being accused of having multiple account due to the IP sharing due to the use of VPN. And most of the casino doesn’t allow VPN to play in there casino even though you are using it for privacy.

[Renampun]

With so many online casinos it's not easy to stand out in a good way so that gamblers would prefer your site to others. And having a professional support team, with which all your customers are pleased, can surely help in that regard.

A very professional, quick response and have a great communication will surely make the gamblers respect the customer service and they will remember the casino is really solving their issues ASAP. I think promotion and bonus could attract me first to play a new casino, but when I already play more longer and I have an issue, customer service is the first consideration for me to stick with that's casino or not. I would rather choose a good representative among others including bonus.

I agree. In the beginning, I didn't really care if a casino had a good costumer support or not, but once you need it you really realize the importance of it. A fast response is important for live chat agents (nobody has patience lol) but bigger issues can take quite a while before the investigation is done and you get a reply back.

customer support has become one of the important things in a platform that provides services, especially the gambling business. it's not wrong to employ people who can respond to user complaints within 24 hours.
I have ever worked for 1 year in customer support in an e-commerce company, so I understand the importance of responsive CS. I'm sure duelbits developers and owners understand that.

[Coin_trader]

customer support has become one of the important things in a platform that provides services, especially the gambling business. it's not wrong to employ people who can respond to user complaints within 24 hours.
I have ever worked for 1 year in customer support in an e-commerce company, so I understand the importance of responsive CS. I'm sure duelbits developers and owners understand that.

Same experience to me. We have multiple accounts on different e-commerce platform and social media accounts and all of them receives 500+ message per day each about inquiry of customers for there purchased. Missing them to reply for about 1hr will result to negative rating on my shop. I think Online casino has a worst time dealing with there customer inquiries since gamblers attitude is very aggressive and sometimes irritated since most of there concerns is money related.

People will never under how they feels handling tons of complaints in timely manner unless they experienced it first hand.

[Eureka_07]

<snip>

Regardless of what platform, it should be expected that there are people that has very low patience and even put their madness to the support representative, gladly, there are also client's which are really patient and being cooperative on addressing their issues.
Most casinos nowadays have 24 hours chat support just like Duelbits. So I think they are doing really well when it comes to responding on the customers' queries.

[BitcoinHunt3r]

<snip>

Regardless of what platform, it should be expected that there are people that has very low patience and even put their madness to the support representative, gladly, there are also client's which are really patient and being cooperative on addressing their issues.
Most casinos nowadays have 24 hours chat support just like Duelbits. So I think they are doing really well when it comes to responding on the customers' queries.

Usually in every casino they activate a rating for support agents so if you or I don't like the service from support just give 1-3 (stars) then they will get a warning
Ideally I always give 5 stars if I am satisfied with the service and explanation of the agent, this way will help them/agents get reputation ++
If the casino does not use an agent or third party, another way we can use is to take a screenshot and send it to the admin email.

[FanEagle]

Thankfully I live in a nation that doesn't really have a horrible internet connection, it’s not the greatest neither, there are places with x10 better internet than me, but these days we are reaching to a point where it's uselessly fast, and I am gambling just fine even with VPN on.

And I contribute to the idea that I do not want to be tracked, sure I am not from a restricted nation, it's allowed for me to gamble here, but even with that if I can avoid being tracked, that is added bonus for me. Obviously there is a threat of KYC if something goes wrong, but in that case I would only be able to just come clean about using VPN to join, not sure if that would create a problem.

and of course VPN will create problems, imagine the following:

you create an account at a casino, your country is not on the list of restricted countries but it happens that you have always used VPN since the day you created an account at the casino and one day you earn a lot of money and the casino asked for KYC, you deliver KYC but in the proof of residency appears in your real country and the IP record in your casino account says that you are in another country, so the casino will not pay you anything, they are not even obligated to pay you because in the TOS of all casinos they are clear: you must give real information and when they talk about giving real information they are including that you must enter the real country casino, even if you talk about VPN the casino is not obligated to understand your story they will just comply with their TOS

I assume you could always say "I am from nation A and live in nation B" if you have to, but there is no reason to fool a casino, it's just VPN usage to remove the possibility of getting tracked, hence even if anything bad happens and casino doesn't pay up, I do not put too much money into it. At no point in time, I ever have money in any casino that would make me upset if I lose it all together, they could block all of my profits or deposits and I would be fine.

I take that risk because the other risk of me being tracked is bigger problem for me, I just dislike it that much. I could turn 50 bucks into 5000 dollars and they can refuse to pay me, and I will be fine for it, just for the fact that they won't know where I am and can't track me. But that's personal preference.

[Renampun]

...

Same experience to me. We have multiple accounts on different e-commerce platform and social media accounts and all of them receives 500+ message per day each about inquiry of customers for there purchased. Missing them to reply for about 1hr will result to negative rating on my shop. I think Online casino has a worst time dealing with there customer inquiries since gamblers attitude is very aggressive and sometimes irritated since most of there concerns is money related.

People will never under how they feels handling tons of complaints in timely manner unless they experienced it first hand.

Many gamblers don't have great patience and I understand that because it deals with money and time. but having Customer Support that quickly resolves problems that occur is almost impossible (usually every problem and complaint will be processed in more than 1 hour) unless the developer uses an automatic robot that responds to all complaints and problems quickly and automatically but I doubt that such a system already exists.

[lionheart78]

Thankfully I live in a nation that doesn't really have a horrible internet connection, it’s not the greatest neither, there are places with x10 better internet than me, but these days we are reaching to a point where it's uselessly fast, and I am gambling just fine even with VPN on.

And I contribute to the idea that I do not want to be tracked, sure I am not from a restricted nation, it's allowed for me to gamble here, but even with that if I can avoid being tracked, that is added bonus for me. Obviously there is a threat of KYC if something goes wrong, but in that case I would only be able to just come clean about using VPN to join, not sure if that would create a problem.

and of course VPN will create problems, imagine the following:

you create an account at a casino, your country is not on the list of restricted countries but it happens that you have always used VPN since the day you created an account at the casino and one day you earn a lot of money and the casino asked for KYC, you deliver KYC but in the proof of residency appears in your real country and the IP record in your casino account says that you are in another country, so the casino will not pay you anything, they are not even obligated to pay you because in the TOS of all casinos they are clear: you must give real information and when they talk about giving real information they are including that you must enter the real country casino, even if you talk about VPN the casino is not obligated to understand your story they will just comply with their TOS

I do not think that there will be conflict as long as your nationality is on the list of unrestricted country.  As far as I know, the use of VPN is somehow allowed by Duelbits.  So if your root country is allowed to access the service of Duelbits and you use VPN, it is not circumventing the geographical location to bypass the restriction of Duelbits since the player's country isn't restricted at all.

Many use VPN for the same purpose that they don't want to get tracked because you know how risky it could be if some authorities keep track of your activities and they could put pressure on you afterwards for many reasons so it's better to use these services and play over casino and many regions don't have gambling restrictions and you can play without VPN also but yes to bump your IP you can do the same.

with all casinos operating under license and governments pressuring them to require all casinos to ask for KYC so using VPN is not good, you put yourself in a position where you can lose all your money the day you are asked for KYC

Indeed the majority of the casino does not recommend the use of VPN because the casino think that the player is bypassing the restriction of the platform.  Submission of KYC is verifying if your nationality is under the country that are restricted but I do not find it a problem if the player's country isn't restricted at all and uses VPN for online anonymity.  But of course,  the confused player can always ask the support if they allow this kind of set up.

[worle1bm]

<snip>

Regardless of what platform, it should be expected that there are people that has very low patience and even put their madness to the support representative, gladly, there are also client's which are really patient and being cooperative on addressing their issues.
Most casinos nowadays have 24 hours chat support just like Duelbits. So I think they are doing really well when it comes to responding on the customers' queries.

Usually in every casino they activate a rating for support agents so if you or I don't like the service from support just give 1-3 (stars) then they will get a warning
Ideally I always give 5 stars if I am satisfied with the service and explanation of the agent, this way will help them/agents get reputation ++
If the casino does not use an agent or third party, another way we can use is to take a screenshot and send it to the admin email.

Right they have rating system and also ask for feedback sometimes if you give low rating asking what problems you faced or what was not upto the satisfactory point to improve in future and the team ask support after that.This is indeed good way to keep support be active and solve the issue instead of delaying the matters and not having any worry about getting low ratings.So give rating always as it's helpful for others to check out how well casino support is managed.

[wiss19]

A very professional, quick response and have a great communication will surely make the gamblers respect the customer service and they will remember the casino is really solving their issues ASAP. I think promotion and bonus could attract me first to play a new casino, but when I already play more longer and I have an issue, customer service is the first consideration for me to stick with that's casino or not. I would rather choose a good representative among others including bonus.

I agree. In the beginning, I didn't really care if a casino had a good costumer support or not, but once you need it you really realize the importance of it. A fast response is important for live chat agents (nobody has patience lol) but bigger issues can take quite a while before the investigation is done and you get a reply back.

Quick response might be better than waiting for anyone to reply with your concern.

I believe that it's not just you who realize this kind of concern, when playing you are not minding it but when you already
have concern, then you realize the value of customer service, chat assistance or even the email responders. They are all
part of growing business who will keep the players to stay with good customer assistance.

It’s definitely a very tough part of it as well, why? Because at first you have 1000 gamblers, and you have 5-10 staff size that is focusing on support, maybe they help something else on the side as well like beta testing new versions, and that’s fine and its working perfectly without issue and they gain experience and be better each day.

After a while you have 2000 gamblers and that means we are going to need 20 people, and you need to not only get 10 new staff which is a difficult hiring process, but you need to make sure they are actually good and you didn't hire someone bad, and after that you need to make sure they know what they are doing. All these are very difficult stuff.

[samcrypto]

It’s definitely a very tough part of it as well, why? Because at first you have 1000 gamblers, and you have 5-10 staff size that is focusing on support, maybe they help something else on the side as well like beta testing new versions, and that’s fine and its working perfectly without issue and they gain experience and be better each day.

Even a reputable site experience delay on responding, why? Because some case needs to fully investigate and not all the support can handle that, usually they need the IT professional to investigate the problem, but if it just a simple concern I believe the support can easily answer that. I understand the volume of the gamblers but it's really good for a site to adjust as well and make a good team to handle the support, remember the site should always protect their gamblers and satisfy their inquiries or else they will just leave and go to other site with a great support system. Is there any delay with Duelbits recently? they must be very busy with their updates.

[l3pox]

<snip>

Regardless of what platform, it should be expected that there are people that has very low patience and even put their madness to the support representative, gladly, there are also client's which are really patient and being cooperative on addressing their issues.
Most casinos nowadays have 24 hours chat support just like Duelbits. So I think they are doing really well when it comes to responding on the customers' queries.

that's correct (and I can bet there's even a seasonal component with more crazy people and impatient requests in full moon time)

24h to answer is great and everyone should be ok on waiting it for non-urgent matters (99% of the issues)

[worle1bm]

<snip>

Regardless of what platform, it should be expected that there are people that has very low patience and even put their madness to the support representative, gladly, there are also client's which are really patient and being cooperative on addressing their issues.
Most casinos nowadays have 24 hours chat support just like Duelbits. So I think they are doing really well when it comes to responding on the customers' queries.

that's correct (and I can bet there's even a seasonal component with more crazy people and impatient requests in full moon time)

24h to answer is great and everyone should be ok on waiting it for non-urgent matters (99% of the issues)

Yeah this is normal request time but some players are impatient and will ask again and again about their ticket even if the support has asked them to wait for this much time.They will keep saying they are not responding but if they are not answering after the requested time then you can raise a issue but they should wait and be patient for the issue being resolved.

[Pamadar]

A very professional, quick response and have a great communication will surely make the gamblers respect the customer service and they will remember the casino is really solving their issues ASAP. I think promotion and bonus could attract me first to play a new casino, but when I already play more longer and I have an issue, customer service is the first consideration for me to stick with that's casino or not. I would rather choose a good representative among others including bonus.

I agree. In the beginning, I didn't really care if a casino had a good costumer support or not, but once you need it you really realize the importance of it. A fast response is important for live chat agents (nobody has patience lol) but bigger issues can take quite a while before the investigation is done and you get a reply back.

Quick response might be better than waiting for anyone to reply with your concern.

I believe that it's not just you who realize this kind of concern, when playing you are not minding it but when you already
have concern, then you realize the value of customer service, chat assistance or even the email responders. They are all
part of growing business who will keep the players to stay with good customer assistance.

It’s definitely a very tough part of it as well, why? Because at first you have 1000 gamblers, and you have 5-10 staff size that is focusing on support, maybe they help something else on the side as well like beta testing new versions, and that’s fine and its working perfectly without issue and they gain experience and be better each day.

After a while you have 2000 gamblers and that means we are going to need 20 people, and you need to not only get 10 new staff which is a difficult hiring process, but you need to make sure they are actually good and you didn't hire someone bad, and after that you need to make sure they know what they are doing. All these are very difficult stuff.

I get your point and it's true while the business is growing, the demand for support is also growing,

The process of hiring people depends on how the house owners desire to keep their loyal patrons, they needed to make sure
that they have someone who knows how to address and handle players who are using their site. It's important to have that kind
of mentality to keep your business running and to grow more.

[OcTradism]

I get your point and it's true while the business is growing, the demand for support is also growing,

Users and community have rights to express their experience and suggestion. If they think support team should be expanded to give more real time support for users, they are free to raise that suggestion. Duelbits team will take it into consideration and reshuffle their staff team or will hire new staffs for that.

One fact should be known. With global financial recession, cutting staffs is a more favorite approach, not hiring new staffs if I am not missing anything.

The process of hiring people depends on how the house owners desire to keep their loyal patrons, they needed to make sure that they have someone who knows how to address and handle players who are using their site. It's important to have that kind of mentality to keep your business running and to grow more.

The company must consider a lot of things: cost and benefit. Whether the increase of support demand is just temporary and will drop back to previous level or it will continue to be at high or be higher. Then they will consider to hire new staffs for a long term plan but of course they must see that the cost for additional staffs should not be lower than the benefit they can receive in return.

[FanEagle]

It’s definitely a very tough part of it as well, why? Because at first you have 1000 gamblers, and you have 5-10 staff size that is focusing on support, maybe they help something else on the side as well like beta testing new versions, and that’s fine and its working perfectly without issue and they gain experience and be better each day.

After a while you have 2000 gamblers and that means we are going to need 20 people, and you need to not only get 10 new staff which is a difficult hiring process, but you need to make sure they are actually good and you didn't hire someone bad, and after that you need to make sure they know what they are doing. All these are very difficult stuff.

There are companies who raise these type of staff, which means you could use a third party for this kind of work and that means you are going to end up with a ready group of people that has experience in this field, and yes it would cost a bit higher than what you would pay for your own staff, but you could go from 5 staff to 10 staff to 20 staff in no time, just paying more and you would get people ready to work instead of rising them to occasion from zero.

That’s something many companies do, and that should be something that all big casinos think about, they are making enough money to justify it, and if they are not, then do not increase the staff numbers.

[Eternad]

It’s definitely a very tough part of it as well, why? Because at first you have 1000 gamblers, and you have 5-10 staff size that is focusing on support, maybe they help something else on the side as well like beta testing new versions, and that’s fine and its working perfectly without issue and they gain experience and be better each day.

After a while you have 2000 gamblers and that means we are going to need 20 people, and you need to not only get 10 new staff which is a difficult hiring process, but you need to make sure they are actually good and you didn't hire someone bad, and after that you need to make sure they know what they are doing. All these are very difficult stuff.

There are companies who raise these type of staff, which means you could use a third party for this kind of work and that means you are going to end up with a ready group of people that has experience in this field, and yes it would cost a bit higher than what you would pay for your own staff, but you could go from 5 staff to 10 staff to 20 staff in no time, just paying more and you would get people ready to work instead of rising them to occasion from zero.

That’s something many companies do, and that should be something that all big casinos think about, they are making enough money to justify it, and if they are not, then do not increase the staff numbers.

This is new to me that casino is outsourcing staff especially for customer support since they need to be in-touch to the technical team always so that they can answer all types of question properly. This make sense since casino support usually forward technical problem on other department through email conversation and not not on chat which makes the process very slow to fixed for problem that is too technical which customer support can’t handle.