suchmoon (OP)
Legendary
 Offline
Activity: 3836
Merit: 9059
https://bpip.org
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June 24, 2014, 02:40:10 PM |
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Not sure where else to write to because support has been non existent for a week now. Ordered on May 22 2014 and still have not received a working miner. Its been over a month and I paid the week 2 prices and have not been able to mine anything. Happy for all of you that had a good experience with GAW, but mine has been hell.
Do you mean that you received a defective one or nothing at all? Did you pay with a credit card or BTC? Did you fill out any of the compensation forms they had available on hashtrader? |
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sk00t3r
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June 24, 2014, 02:44:16 PM |
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Not sure where else to write to because support has been non existent for a week now. Ordered on May 22 2014 and still have not received a working miner. Its been over a month and I paid the week 2 prices and have not been able to mine anything. Happy for all of you that had a good experience with GAW, but mine has been hell.
Do you mean that you received a defective one or nothing at all? Did you pay with a credit card or BTC? Did you fill out any of the compensation forms they had available on hashtrader? I received one that was not working. Sent it back for an RMA. I paid with credit card. I did not know about and compensation forms as support never relayed that information to me. It has been a week since I heard anything from support (and the last update I did get was " I will forward this to an agent" (not very helpful)). |
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suchmoon (OP)
Legendary
Offline
Activity: 3836
Merit: 9059
https://bpip.org
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June 24, 2014, 02:57:11 PM |
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Not sure where else to write to because support has been non existent for a week now. Ordered on May 22 2014 and still have not received a working miner. Its been over a month and I paid the week 2 prices and have not been able to mine anything. Happy for all of you that had a good experience with GAW, but mine has been hell.
Do you mean that you received a defective one or nothing at all? Did you pay with a credit card or BTC? Did you fill out any of the compensation forms they had available on hashtrader? I received one that was not working. Sent it back for an RMA. I paid with credit card. I did not know about and compensation forms as support never relayed that information to me. It has been a week since I heard anything from support (and the last update I did get was " I will forward this to an agent" (not very helpful)). Make sure you sent them the tracking number for your returned package. If you asked for a replacement I would suggest to ask for a refund instead and reorder. Whatever you do don't miss the deadline for a credit card dispute, if this drags on any longer. Keep bugging support via tickets, not sure if this will make them more likely to respond but at least you will have done everything you could. Yeah, they have an odd way of offering these compensations through a forum that most of their customers probably are not even aware of. Edit: almost forgot, e-mail josh@gawminers.com - he loves customer feedback. |
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sk00t3r
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June 24, 2014, 03:05:25 PM |
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Not sure where else to write to because support has been non existent for a week now. Ordered on May 22 2014 and still have not received a working miner. Its been over a month and I paid the week 2 prices and have not been able to mine anything. Happy for all of you that had a good experience with GAW, but mine has been hell.
Do you mean that you received a defective one or nothing at all? Did you pay with a credit card or BTC? Did you fill out any of the compensation forms they had available on hashtrader? I received one that was not working. Sent it back for an RMA. I paid with credit card. I did not know about and compensation forms as support never relayed that information to me. It has been a week since I heard anything from support (and the last update I did get was " I will forward this to an agent" (not very helpful)). Make sure you sent them the tracking number for your returned package. If you asked for a replacement I would suggest to ask for a refund instead and reorder. Whatever you do don't miss the deadline for a credit card dispute, if this drags on any longer. Keep bugging support via tickets, not sure if this will make them more likely to respond but at least you will have done everything you could. Yeah, they have an odd way of offering these compensations through a forum that most of their customers probably are not even aware of. Edit: almost forgot, e-mail josh@gawminers.com - he loves customer feedback. Thanks man, Yeah I never had to do a credit dispute before, but I have 60 days through my credit union. I will send Josh an email. Oh, also the compensations are over (at least the threads I found.), but I'm not worried about that. Thanks again for your help. |
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RonTech
Newbie
Offline
Activity: 25
Merit: 0
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June 24, 2014, 07:13:59 PM |
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I placed an order with these guys they are local to me. Prepaid for my order (Expected release date is 24th Jun 2014) that is today. It will be interesting to see the actual ship date. Hope these guys are on point with their shipping .
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cosmicapex
Member
Offline
Activity: 87
Merit: 10
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June 24, 2014, 07:32:21 PM |
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Falcon is running awesome! Placed order 6/6 and got it yesterday... though I can't seem to find out where there's a temperature output? Nowhere to be found on ZenMiner, which is where I would have expected it?
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RonTech
Newbie
Offline
Activity: 25
Merit: 0
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June 25, 2014, 02:18:06 AM |
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Came home to a nice email "your order has been shipped"  They did in fact meet the advertised deadline, very cool. Once I get my order and everything checks out , I will do more business with them. Thanks ! |
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sk00t3r
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June 25, 2014, 03:54:09 AM |
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Not sure where else to write to because support has been non existent for a week now. Ordered on May 22 2014 and still have not received a working miner. Its been over a month and I paid the week 2 prices and have not been able to mine anything. Happy for all of you that had a good experience with GAW, but mine has been hell.
Do you mean that you received a defective one or nothing at all? Did you pay with a credit card or BTC? Did you fill out any of the compensation forms they had available on hashtrader? I received one that was not working. Sent it back for an RMA. I paid with credit card. I did not know about and compensation forms as support never relayed that information to me. It has been a week since I heard anything from support (and the last update I did get was " I will forward this to an agent" (not very helpful)). Make sure you sent them the tracking number for your returned package. If you asked for a replacement I would suggest to ask for a refund instead and reorder. Whatever you do don't miss the deadline for a credit card dispute, if this drags on any longer. Keep bugging support via tickets, not sure if this will make them more likely to respond but at least you will have done everything you could. Yeah, they have an odd way of offering these compensations through a forum that most of their customers probably are not even aware of. Edit: almost forgot, e-mail josh@gawminers.com - he loves customer feedback. Thank you for the heads up suchmoon!! Josh from GAW Miners has corrected this issue promptly. He has removed all doubts I had from purchasing from them again. In fact, my coworker and I are placing orders with them this week. |
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Unacceptable
Legendary
Offline
Activity: 2212
Merit: 1001
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June 25, 2014, 05:34:37 AM
Last edit: June 25, 2014, 08:03:19 AM by Unacceptable |
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Awesome!! My order just came to filled status with a tracking # !!! It'll be shipped out tomorrow!!!   Order # 103xx,yours may be next!!!  |
"If you run into an asshole in the morning, you ran into an asshole. If you run into assholes all day long, you are the asshole." -Raylan Givens Got GOXXED ?? https://www.youtube.com/watch?v=9KiqRpPiJAU&feature=youtu.be"An ASIC being late is perfectly normal, predictable, and legal..."Hashfast & BFL slogan |
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bit_NINj4
Member
Offline
Activity: 97
Merit: 10
Money can't buy happiness but it can buy assassins
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June 25, 2014, 12:28:02 PM |
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1NiNj4aAHokvr95rYKX4Jew8vZUPV5kmEy
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alienesb
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June 25, 2014, 02:07:48 PM |
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Yeah, I got a #99## and nothing has been updated yet. Not freaking out but was hoping to get it at least by Monday but it's not looking likely at this point. |
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suchmoon (OP)
Legendary
Offline
Activity: 3836
Merit: 9059
https://bpip.org
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June 25, 2014, 03:18:27 PM |
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I got my Week 4 Fury yesterday and somehow it still has the same shitty 5A power brick as blizzards. I'm pretty sure the CEO promised to replace those but now it turns out I need to ask support for a replacement and pay for shipping it back. My favorite part.
On the positive side, it was only 4 days late and works so far (with a proper PSU). Yay.
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RonTech
Newbie
Offline
Activity: 25
Merit: 0
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June 25, 2014, 09:15:23 PM |
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Came home to a nice email "your order has been shipped" They did in fact meet the advertised deadline, very cool. Once I get my order and everything checks out , I will do more business with them. Thanks ! Update. When I clicked on the tracking number yesterday it did not work (common for new tracking numbers) So I waited until today and it is still a bad fedex number, I called Fedex and was told "a tracking number was created but nothing was shipped, you should contact the shipper" I contacted GAW and am currently waiting for a working tracking number. I realize these guys must be getting slammed with orders. I am sure everything will turn out fine. I am just a little guy with a small order in the $400 -$500 range like most it is easier to come up with $100 - $500 at a time and build as you go. Once I receive my order I will post a small review of the entire experience for anyone else interested. Threads like this are good I read everything here and based my decision to go with GAW from it. |
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Unacceptable
Legendary
Offline
Activity: 2212
Merit: 1001
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June 25, 2014, 09:43:05 PM |
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Came home to a nice email "your order has been shipped" They did in fact meet the advertised deadline, very cool. Once I get my order and everything checks out , I will do more business with them. Thanks ! Update. When I clicked on the tracking number yesterday it did not work (common for new tracking numbers) So I waited until today and it is still a bad fedex number, I called Fedex and was told "a tracking number was created but nothing was shipped, you should contact the shipper" I contacted GAW and am currently waiting for a working tracking number. I realize these guys must be getting slammed with orders. I am sure everything will turn out fine. I am just a little guy with a small order in the $400 -$500 range like most it is easier to come up with $100 - $500 at a time and build as you go. Once I receive my order I will post a small review of the entire experience for anyone else interested. Threads like this are good I read everything here and based my decision to go with GAW from it. Same issue for me,Fedex # no worky  I'll wait............ Edit: Uh,on my account page it says USPS,still doesn't work,but it may take another day for tracking to "catch" up |
"If you run into an asshole in the morning, you ran into an asshole. If you run into assholes all day long, you are the asshole." -Raylan Givens Got GOXXED ?? https://www.youtube.com/watch?v=9KiqRpPiJAU&feature=youtu.be"An ASIC being late is perfectly normal, predictable, and legal..."Hashfast & BFL slogan |
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BBmodBB
Full Member
Offline
Activity: 154
Merit: 100
BTC = FREEDOM IS OUR ONLY HOPE!
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June 25, 2014, 10:31:51 PM |
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...... I will make sure one gets out to you right away well you said you were sending me two miners and they never came.... so now what? |
*BTCitcoin Wales Club*-- message me for details!--///\\\TELEKINETICS///\\can manipulate objects with their mind. Telekinesis is one of the basis of many superpowers that are based on "controlling/manipulating", it may evolve to the point that a Telekinetic can control anything at a subatomic level.
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bit_NINj4
Member
Offline
Activity: 97
Merit: 10
Money can't buy happiness but it can buy assassins
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June 26, 2014, 01:52:43 AM |
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This whole having order being shipped out of queue thing is concerning and feels fishy..
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1NiNj4aAHokvr95rYKX4Jew8vZUPV5kmEy
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arthur jones
Newbie
Offline
Activity: 28
Merit: 0
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June 26, 2014, 02:45:22 AM |
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GAW may have more ship problem soon. DHL not seem happy that jmordica bribe driver and brag! >.< Dear Arty Jones, Thank you for taking the time to bring this to our attention. Please accept my sincere apology for any inconvenience this may have caused you. I can assure you this is not indicative of the way DHL couriers are to conduct themselves. I have relayed this information to local management to assure appropriate action is taken. Your comments and feedback are very important to us. Thank you for contacting DHL Express. Remember you can always visit our website www.dhl-usa.com for further assistance. Kind regards, Lorena Certified International Specialist, Customer Care DHL Express 1-800-225-5345 CustomerService@dhl.comwww.DHL-USA.com-----Original Message----- From: me Date: recently To: DHL:us ( customerservice@dhl.com) Subject: Feedback name : Arty Jones email : me type : Feedback location : US message : I am actually astounded by what just I read on a vendor hardware forum--- apparently we struggle with getting shipments around the country but they were able to bribe a driver to skip your formal process and move their order overnight? This makes no sense in all the time I have been dealing with DHL, I am greatly concerned to think a driver could be bribed to deliver goods out of your process. This is same company who routinely blame your delivery process for their printing shipping labels and sitting on them for days before giving parcel to DHL. This is where their claim is posted (jmordica is actually Joe Mordica, CTO GAWMiners): https://hashtrader.com/t/gaw-miners-generation-a-hosted-update/1347 Here is exact quote: "I quickly called the DHL checkpoint 9 hours from our location just to find out that the miners arrived at that location and were not going to be delivered until Wednesday.. I'm not sure if you have ever bribed a DHL driver with cash, but apparently it works (if you offer enough). The driver left immediately and arrived in the middle of the night." Again, we're very concerned by implications of this. postcode : ***** phonenumber : ***-***-**** account : trackingnumber : |
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alienesb
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June 26, 2014, 01:21:42 PM |
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GAW may have more ship problem soon. DHL not seem happy that jmordica bribe driver and brag! >.<
I'm not sure if personal attacks are acceptable in this forum but dude, you're a dick. |
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bit_NINj4
Member
Offline
Activity: 97
Merit: 10
Money can't buy happiness but it can buy assassins
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June 26, 2014, 01:54:35 PM |
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GAW may have more ship problem soon. DHL not seem happy that jmordica bribe driver and brag! >.<
I'm not sure if personal attacks are acceptable in this forum but dude, you're a dick. How was this a personal attack? In fact, the irony is that your comment is a personal attack. |
1NiNj4aAHokvr95rYKX4Jew8vZUPV5kmEy
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arthur jones
Newbie
Offline
Activity: 28
Merit: 0
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June 26, 2014, 01:58:33 PM |
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GAW may have more ship problem soon. DHL not seem happy that jmordica bribe driver and brag! >.<
I'm not sure if personal attacks are acceptable in this forum but dude, you're a dick. You are mean, so is Panda. Both attack me but I do nothing to you. My in-law brother work for DHL, he say no driver ever get pay off-- driver have no option to do that, contact customer support. GAW lie about DHL, DHL has choice to respond. If someone lie about you, you would like to know, yes? |
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