GAW Miners (Scrypt/SHA256 miners and Hashlet cloud) independent feedback thread

[GAW_Amber]

MeltManBob, I feel your pain.

It took me FIVE weeks to get a refund on a vaultbreaker pre-order. They held 9000 USD for 5 weeks, for a product that does not exist, and finally issued a refund 2 days before my credit card company was going to issue a charge-back.

I also have a Blackwidow that I've been trying to return for 17 days and counting. I am COMPLETELY ignored. My support ticket is a chain me asking questions to myself apparently. And as MeltManBob has pointed out, in that time, they have conveniently removed the line about their return policy from their pages. Fortunately, my creditcard company already has a copy of the original statement, and is currently investigating. I came here to see if anyone has just randomly sent a miner to their office and actually gotten their money back. But for now, I'm going to hold onto it until my CC company says otherwise.

Hello! Please send me your ticket number through a private message on Hashtalk.org or email at amber@gawminers.com and I will be happy to take a look. I understand that our response time has been slower than we would like, that is why we have recently hired more staff to help increase our efficiency. We will continue to work diligently to find a solution that you are satisfied with.

Thank you!

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[GWCalvert]

Emailing GAW_Amber does seem to be the only way to get any answers from GAW miners. Their customer support is seriously lacking and would make most cable provider and bank support systems seem good. They have the absolute worst support of any company I have ever dealt with.

I will not get into specifics of my problems, at this time, but I could get no replies to numerous emails and phone messages from anyone at GAW miners until I emailed GAW_Amber, directly. I think she still owes me another answer to my last message, though; as her answers concerning my shipping issue are still incomplete. I will give her more time (until at least tomorrow) to get back to me and explain before I tell all of the sordid details on here.

Then, of course, there are other steps that I can and will take if the problem is not handled to my satisfaction.

There is no excuse for a company to not respond to customers until they come on a forum and complain about their issue... or search through a forum until they find the person actually capable of handling the problem. I thought GAW_Amber was that person, but it's beginning to look as if she is not... at least in my case.

Don't listen to anything EvilPanda has to say as he is on GAW Miner's payroll to get members to advertise for them in their signature box. Clearly he is not unbiased in his opinions and wants to keep their reputation clean on the forum so that he can continue getting paid.

[GAW_Amber]

Emailing GAW_Amber does seem to be the only way to get any answers from GAW miners. Their customer support is seriously lacking and would make most cable provider and bank support systems seem good. They have the absolute worst support of any company I have ever dealt with.

I will not get into specifics of my problems, at this time, but I could get no replies to numerous emails and phone messages from anyone at GAW miners until I emailed GAW_Amber, directly. I think she still owes me another answer to my last message, though; as her answers concerning my shipping issue are still incomplete. I will give her more time (until at least tomorrow) to get back to me and explain before I tell all of the sordid details on here.

Then, of course, there are other steps that I can and will take if the problem is not handled to my satisfaction.

There is no excuse for a company to not respond to customers until they come on a forum and complain about their issue... or search through a forum until they find the person actually capable of handling the problem. I thought GAW_Amber was that person, but it's beginning to look as if she is not... at least in my case.

Don't listen to anything EvilPanda has to say as he is on GAW Miner's payroll to get members to advertise for them in their signature box. Clearly he is not unbiased in his opinions and wants to keep their reputation clean on the forum so that he can continue getting paid.

Hello! I actually just sent you an email! I can promise you, we will get this worked out!

[GWCalvert]

Emailing GAW_Amber does seem to be the only way to get any answers from GAW miners. Their customer support is seriously lacking and would make most cable provider and bank support systems seem good. They have the absolute worst support of any company I have ever dealt with.

I will not get into specifics of my problems, at this time, but I could get no replies to numerous emails and phone messages from anyone at GAW miners until I emailed GAW_Amber, directly. I think she still owes me another answer to my last message, though; as her answers concerning my shipping issue are still incomplete. I will give her more time (until at least tomorrow) to get back to me and explain before I tell all of the sordid details on here.

Then, of course, there are other steps that I can and will take if the problem is not handled to my satisfaction.

There is no excuse for a company to not respond to customers until they come on a forum and complain about their issue... or search through a forum until they find the person actually capable of handling the problem. I thought GAW_Amber was that person, but it's beginning to look as if she is not... at least in my case.

Don't listen to anything EvilPanda has to say as he is on GAW Miner's payroll to get members to advertise for them in their signature box. Clearly he is not unbiased in his opinions and wants to keep their reputation clean on the forum so that he can continue getting paid.

Hello! I actually just sent you an email! I can promise you, we will get this worked out!

GAW_Amber is trying to work this out, but offering me hashing time at ZenMiner is not what I need. I understand she is limited by "the boss" as to what she can offer, but the boss needs to give her something to make this right.

I think GAW Miners believes that people can be bought off with cloud hashing power. I need my order for a specific project which mining multipools does not achieve. Maybe she can come back with something more substantial that actually solves my problem. We shall see... 

[bitgeek]

Is this some kind of a personal diary?
She offered hashing power for your lost mining time which is completely reasonable.
Moreover, nobody cares what special project you need the miners for and don't expect the vendor to ask.

[audiotopix]

TLDR - GAWs customer service is time consuming, not dependable and doesn't seem to care too much about actually doing right, only doing right by enough people so that those people will argue for them against those they didn't do right by.

Just thought I'd drop in and share my experience with GAW. From day one their communication has been hit or miss for me. The first time the communication was broken I was credited $60 towards a purchase for the inconvenience of being ready to order week 3's and by the time I could get a hold of anyone to find out why the questions I asked initially and were told I would have answers within a day were still not answered or even responded to in 4 days. It was over a week before my questions were mostly answered at which point week 4's were taken down and week 5's were up. That started the second issue because initially week 5's were at a substantially lower price ($94.49) which made week 5's a better deal than the week 4's I had just missed out on like the week 3's because of crappy communication. Unfortunately when I called in as soon as I saw the week 5's, no one was there to answer my questions about missing products in their lineup for week 5. Within a couple hours of that call I had decided I wasn't going to wait to see about the rest of their product line, I was just going to order Furys and literally as I was adjusting the quantity in my basket, they increased to $109.95.

At that point I waited until I could talk to someone and they would not honor the $94.49 price point but offered to honor a $96/unit price point although by the time this whole thing go straightened out we were onto week 6's.  After talking to a live person I finally settled on several orders broken up to use different coupon codes and I did explain to them exactly what I wanted to do with the orders, coupons and store credit before doing it so I would know if any part of it was something they didn't like.  At this point after talking to a live person I felt comfortable enough to make my purchase but that apparently was made with 2 incorrect assumptions.

The next set of problems started once I received my order.  Several of the Furys had their fan wires sliced through the insulation as if they had been pressed too hard against the heatsink fins. Also several of the fan connectors on the boards were bent away from the board, some quite a bit. The power supplies were in individual boxes, the power and usb cords were loose and the Furys were wrapped in a single layer of ~1/8" foam with no protection on the ends, all of this in a giant box with peanuts. 

Literally as I was unpacking them I emailed GAW regarding the damage I was seeing on the wires and connectors. I emailed them again 2-3 days later since I hadn't heard back from them. After giving them a little more time I decided that clearly the communication that I was assured would be better was not so I took the time to figure out that they have a new site for service related issues and created a ticket.

I received a response the same day stating they would escalate my ticket to a specialist. The next day I heard from their specialist who was the person I had initially sent emails to regarding the damage and in the ticket she said she hadn't received either of my emails. She also told me I needed to do a formal request for a refund at which point I had to ask her to direct me to where I could do this. I then left a message on the ticket which was the copied email chain regarding the damage but going back to previous emails between the 2 of us. Later that same day she responded with instructions on where to file a formal return request. I followed the instructions but saw no option for a refund so I posted that to the ticket.

She got back to me the next day (day 3 of the ticket) stating that if there was no option to just put it in the notes so I did and posted to the ticket that I created the requests. I heard nothing back so the next day (day 4 of the ticket) I asked for further instructions on this process with no response. The next day (day 5 of the ticket) I asked again with no response. Same thing the next day (day 6), it had been 3 days since I followed the latest instructions with no response, no idea what needs to happen next, the time frame, nothing in the way of what to expect. I was able to get a hold of a different person whom I had dealt with previously through their sites chat box. This person said she would do her best to expedite the process because she was already aware of all of the crappy communication issues previously and said I should have a response the following day hopefully. At the end of day 7 I posted to the ticket that it had been 9 days since my initial email regarding the damage and 6 days since I created the ticket with still no resolution. Then today I got a response letting me know that it was out of the support agents hands and that it was basically up to their head of shipping. It was also 'explained' that they have a lot of refund requests right now which is part of why it's taking so long...

So my 2 incorrect assumptions were that the communication would be better and that their pricing would not devalue my investment by 50+% by the time I received it.  The lady through chat did offer me more store credit but it didn't come close to making up for their price cuts. The difficulty is the risk miners take and it's also been fairly standard practice that prices will drop to account for the difficulty some but I did not expect to be able to re-purchase the hashing power I bought for half the cost or less if you factor in store credit that was on my account.  No the Furys were not half the price compared to when I bought, but I bought 10 and at the time they were $104.95 = $1049.50 which was more than what a War Machine ($849.99) was priced at by the time I received my order and that machine is twice the hashing power. And actually you could consider that if you receive their emails they have been offering $50 Furys several times since I've received my order which is less than half price...

Greetings,
Just wanted to add my experience.

I sold off 60 gridseed because I decided I was tired of looking at them. I knew that the coming hardware and associated difficulty would make them completely obsolete quickly.
I was an early adopter and had paid 10k for 60 GS,, with that being said I have managed to recoup 2/3rds of that by mining with them. I sold them and all their accessories for under $1500.
I had decided that replacing them with a 27MH Falcon from GAWMINERS for $849 was an ok deal. I was OK with the idea of having one machine VS having 60 gridseed broken into 6 workers to manage. I had been using Hashra software which I really liked, so I was attracted to the zencontroller, which is why I opted to buy from GAW vs just buying directly from Zeus.
Scrypt has begun to do so badly that Ive grown tired of managing workers and always searching for the next fun thing to mine, So I was just going to throw the Falcon on Multipool with full Cryptsy automation and forget about it.  (side note: Ive gone from a small gpu Op, 4x 6xR9280 rigs, to 60GS, and I have a modest 21TH BTC Op which is my real bread and butter,,, Ive been ripped Off by Pheonix Tech, Hashfast, and BFL, So im no stranger to the crap that happens to decent people that just want to run a mine)..
So I had placed my order for 1 27mh Falcon with free zencontroller for $849.00. It was declared to be delivered by July 17th, week 8 batch. Sure enough it actually arrived a day early I believe.
At this point I was already pleased and was thinking Highly of GAW. I opened the box and was again pleased with the packing of the Falcon. My Falcon had arrived in perfect condition.
I took the Falcon out and took the case off and immediately noticed that the pcie connections were Male, which meant they would have to be plugged directly into the back of a modular psu.
I went and bought the recommended PSU, the EVGA 1300 watt. After connecting the Falcon to power and firing up the unit I went to set up the "zencontroller" and quickly realized that the zencontroller image was never installed onto the SD card that was sent with the Raspberry Pi. Upon inspection I found plain old Debian installed. I had messaged Gaw about the problem, and had decided to run the Falcon on good ol CGMINER, I installed all the proper drivers and the proper version of CGMINER and had no luck getting the miner to actually accept shares,, It showed up,, but would never accept shares,, not a single hash.
So after a night of trying to figure that out I had decided to try Zeus software,, I altered the chip count,, and did all the steps correctly and again could not get the Falcon to hash. I decided to give up until I could get the zencontroller image from GAW,,,, Which I did get 3 days later. I set up the zencontroller and quickly realized that the Falcon was defective in some manner as it did show 5k MH briefly but would then go back to idle, meanwhile the pool was showing as alive but only rejected shares,, as the miner would toggle from 5k MH to IDLE,, I let this continue overnight then I checked poolside and the Falcon never showed anything,,,, Upon checking the Falcon it was simply exhibiting the same behavior. I took the case off again and began to inspect everything. Everything was connected and oddly the chips on the outside two pcb's were hot to the touch as if they were actually doing something but the chips on the inside 2 pcb's were as cold as could be. At this point it was very apparent that something was wrong with this Falcon.
So I left a ticket and waited 2 days for a response,,, I then called Gaw and spoke with Brian, he was actually helpful he helped me through the RMA process,, I started that process and waited yet another few days to get a response of approved. It was my understanding that I would receive a shipping label and that I would ship the miner back for a replacement. Now it has been another 7 days that I have been waiting for a simple shipping label,, I have decided that running a falcon now is not worth the electricity it consumes, and it certainly wont be by the time I receive the replacement. So I called them again and they very kindly stated that they would mark on my ticket that I just want store credit in exchange for my defective Falcon. So now im thinking "ok all good" And it has now been 3 days again and I have still not received confirmation of my request on my ticket or a shipping label to return the falcon. After reading this thread tonight I have dropped an email to Amber, with all the proper info,, order number, ticket number, approved RMA number,, etc etc.... In hope that may help get the process moving. At this point im almost completely turned off by scrypt mining. I dont even think the Vaultbreaker is going to be a good buy,, and with service like this I would be very weary of spending over 5k on a piece of hardware from GAW. They havent even given me an address to ship to. In my email to Amber I have offered to ship the Falcon back at my expense and am only requesting store credit in the amount of my original purchase $849.00.
At the end of the day, im just thankful its not allot of money and that im in no way depending on this hardware.
Gawminers looks good and I think they are trying to be an honest company that does honest business,, But seriously if your gonna do business like this on the scale your operating on with an advertising campaign the size of GAWMINERS then you need to have the infrastructure in place to deal with issues in a timely effective manner. Thats how honest business works. I have done a fair amount of business with Bitmain and I commend them. I have RMA'd "hashboards" Power supplies all with no issue with replacements shipped back in under a week,, and ive never paid a cent for shipping anything to them,, through a language barrier,, from China to the US easily, in under the amount of time it has taken GAWMINERS to handle this simple RMA and they are in the US! There is no excuse for this! Its plain and simple.
Again if GAWMINERS is having this much trouble handling what should be simple business,, then how could anyone expect GAW to roll out its "vaultbreaker" in a timely fashion with few issues that they can handle in an effective manner the way any business that offers a big ticket item should? The profitability of Scrypt is already very rocky,, by the time VB is released an owner will be lucky if A: They get a working product and B: if it will have any chance of ROI in the scrypt mining realm. Prove me wrong GAWMINERS. Can you back up your aggressive advertising? How about putting some infrastructure in place to deal with issues?

[EvilPanda]

So to cut it short you got a defective Falcon and they agreed to refund you, but you haven't heard from them for a week.
Did you post on their forums or pm any of their staff about it?
If you have problems like that write on hashtalk first, as I said before they rarely come here as they have their own forum.
No need to waste time writing essays, you will get the refund if they said so.

[suchmoon]

You can safely disregard anything that panda has to say, she obviously doesn't have a clue what "feedback" in the title of this thread means.

[zenMiner_Eric]

Introducing ZenMiner Cloud Hosting

Hey Everyone,

ZenMiner Cloud Hosting, is our state-of-the-art cloud hosting solution for cutting-edge mining hardware. ZenMiner Cloud gives you the ability to manage your purchased miners from our network of partners directly through your ZenMiner Cloud account. Our goal is to allow you to optimize, manage, and monitor your hosted miner just as if it were sitting right next to you.

The ZenMiner Cloud hosting platform was built from the desires of our very mining community (you) and represents a bold new direction in cryptocurrency mining.

ZenMiner Cloud Features

Equipment Protection
99.9% uptime reliability
Choose from the top mining pools (we will be continually adding new pools)
Track the hashing performance and other key metrics of each miner like uptime, power consumption, speed, and much more
Reboot and troubleshoot your miner remotely
Dedicated customer support through ZenMiner


The ZenMiner Cloud platform launched on 7/14 at 10PM ET when we brought thousands of hosted miners online. We are coming up on one month since the launch date and we are so excited for the future of ZenCloud!

Activations are made within 24 hrs of purchase, please email cloud@zenminer.com if you do not receive your code within that time frame.

We post great deals on https://hashtalk.org/ and our website https://zenminer.com/

Thank you,
Eric C.
General Manager, ZenMiner

[suchmoon]

Track the hashing performance and other key metrics of each miner like uptime, power consumption, speed, and much more
Reboot and troubleshoot your miner remotely

Where exactly are these features located on the cloud site?

[lynn_402]

Introducing ZenMiner Cloud Hosting

Hey Everyone,

ZenMiner Cloud Hosting, is our state-of-the-art cloud hosting solution for cutting-edge mining hardware. ZenMiner Cloud gives you the ability to manage your purchased miners from our network of partners directly through your ZenMiner Cloud account. Our goal is to allow you to optimize, manage, and monitor your hosted miner just as if it were sitting right next to you.

The ZenMiner Cloud hosting platform was built from the desires of our very mining community (you) and represents a bold new direction in cryptocurrency mining.

ZenMiner Cloud Features

Equipment Protection
99.9% uptime reliability
Choose from the top mining pools (we will be continually adding new pools)
Track the hashing performance and other key metrics of each miner like uptime, power consumption, speed, and much more
Reboot and troubleshoot your miner remotely
Dedicated customer support through ZenMiner


The ZenMiner Cloud platform launched on 7/14 at 10PM ET when we brought thousands of hosted miners online. We are coming up on one month since the launch date and we are so excited for the future of ZenCloud!

Activations are made within 24 hrs of purchase, please email cloud@zenminer.com if you do not receive your code within that time frame.

We post great deals on https://hashtalk.org/ and our website https://zenminer.com/

Thank you,
Eric C.
General Manager, ZenMiner

Is their any plan to let the user enter his own pool settings and choose whichever one he wants, instead of some multipools?

[raskill]

#22330 order messed up

rex smith
reported  3 days ago 

Ordered a falcon with free zencontroller and all the wires and SD card and received a zeus something and that is all, No controller or wires. Cant run it without the needed equipment that was promised by 07-31-14. Is there going to be another delivery that I need to wait for? Does this Zeus have the same problem with the 6 pin connectors? The only thing in the box was whatever miner was sent to me.

rex smith
said  3 days ago 

After a closer look at the miner that was sent to me. It has marks all over it and discoloring from something. \It is obviously used. Lame treatment



 Jessica Garza
said  3 days ago 

Good Afternoon,

I would be more than happy to assist you.  First off, I want to apologize that you have not had an optimal experience with GAW Miners and I would like to work with you to get this changed around .

We had to split your order into two shipments as your miner came from our warehouse in Mississippi and we have all ZenControllers in our CT warehouse.  I will also ensure all cables are inside the box for you.  They will be overnighted to you and will be delivered tomorrow!

It sounds like you received one of our unbranded Falcons.  These are all shipped to us directly from the manufacturer and are shipped from our warehouses as quickly as we receive them.  We do not mine with them in our warehouse, but they can sometimes come dusty from overseas.  I assure you this is the same product and will hash at the same speed as our advertised specs for the Falcon.
We will not be receiving anymore Falcons until this Thursday.  If you would really like a replacement for a branded Falcon, we can certainly make that work. 
We did not and do not intend any harm, but are here to work with you if any issue arises. We really appreciate your patience and I will wait to hear on what you would like to do!
hank you for your time,
Jessica

Ticket: https://gawminers.freshdesk.com/helpdesk/tickets/22330

GAW Miners Team- Please visit us at: hashtalk.org


rex smith
said  3 days ago 

It dont even work on the zenminer I have for my black widow. Point me to a full refund, I didnt ask for this. Theres a reason I ordered a GAW and not a Zeus. This is not acceptable hardware even if it were new...You people blew this one at my expense. Give me my money and take this used thunderX3 asap.

rex smith
said  2 days ago 

Why did you people send me another zen controller? You sent me a Zeus miner not a GAW miner, so if you haven't heard yet, I would need a zeus controller to get it to work...Once again with your head up your butt..What is wrong with you people? Starting tomorrow it is $11 dollars a day, everyday there after until \I receive what I ordered which is a Falcon and all the accessories. I now have the right accessories for the falcon but no falcon. I will return the zeus as soon as I receive my order as ordered! If you drag this out and do not honor your word, you will get a chargeback and blasted on the forums. Lay off the dope!

rex smith
said  less than a minute ago 

I see you are not responding to my efforts to get this worked out, all the while it is week 10 now and I do not have the falcon that I purchased. I have a miner that does not have a controller and i have a controller that does not have a miner. Ive heard these will run on windows but dont have an extra computer in which to go that route. So you see, that is why I ordered a Falcon with a controller. I have reached out to you and got nothing in response but a another false promise. If my Falcon was on the way you would have sent a tracking number which you have not done. You leave me no other choice but to call my credit card company and start the process of a chargeback.

I will add more to this post as it unfolds, but as you can see people. They change orders and then ignore you when you try to get it fixed! All the while they have your money!

[bitgeek]

<legitimate feedback/complaint>

**cue evil panda and amber to hop in here and try to justify this terrible service somehow**

Get lost spammer!

https://bitcointalk.org/index.php?action=profile;u=124250;sa=showPosts;start=40

[zenMiner_Eric]

Introducing ZenMiner Cloud Hosting

Hey Everyone,

ZenMiner Cloud Hosting, is our state-of-the-art cloud hosting solution for cutting-edge mining hardware. ZenMiner Cloud gives you the ability to manage your purchased miners from our network of partners directly through your ZenMiner Cloud account. Our goal is to allow you to optimize, manage, and monitor your hosted miner just as if it were sitting right next to you.

The ZenMiner Cloud hosting platform was built from the desires of our very mining community (you) and represents a bold new direction in cryptocurrency mining.

ZenMiner Cloud Features

Equipment Protection
99.9% uptime reliability
Choose from the top mining pools (we will be continually adding new pools)
Track the hashing performance and other key metrics of each miner like uptime, power consumption, speed, and much more
Reboot and troubleshoot your miner remotely
Dedicated customer support through ZenMiner


The ZenMiner Cloud platform launched on 7/14 at 10PM ET when we brought thousands of hosted miners online. We are coming up on one month since the launch date and we are so excited for the future of ZenCloud!

Activations are made within 24 hrs of purchase, please email cloud@zenminer.com if you do not receive your code within that time frame.

We post great deals on https://hashtalk.org/ and our website https://zenminer.com/

Thank you,
Eric C.
General Manager, ZenMiner

Is their any plan to let the user enter his own pool settings and choose whichever one he wants, instead of some multipools?

Hi! I really appreciate your question, to keep from duplicating answers, I invite you to come check out our Category on https://hashtalk.org/

I think you will enjoy the community. Thanks

[suchmoon]

Hi! I really appreciate your question, to keep from duplicating answers, I invite you to come check out our Category on https://hashtalk.org/
I think you will enjoy the community. Thanks

I don't see your "category" on hashtalk. Can you give a direct link?

https://hashtalk.org/categories
http://i.snag.gy/XAbEQ.jpg

[GAW_Amber]

#22330 order messed up

rex smith
reported  3 days ago 

Ordered a falcon with free zencontroller and all the wires and SD card and received a zeus something and that is all, No controller or wires. Cant run it without the needed equipment that was promised by 07-31-14. Is there going to be another delivery that I need to wait for? Does this Zeus have the same problem with the 6 pin connectors? The only thing in the box was whatever miner was sent to me.

rex smith
said  3 days ago 

After a closer look at the miner that was sent to me. It has marks all over it and discoloring from something. \It is obviously used. Lame treatment



 Jessica Garza
said  3 days ago 

Good Afternoon,

I would be more than happy to assist you.  First off, I want to apologize that you have not had an optimal experience with GAW Miners and I would like to work with you to get this changed around .

We had to split your order into two shipments as your miner came from our warehouse in Mississippi and we have all ZenControllers in our CT warehouse.  I will also ensure all cables are inside the box for you.  They will be overnighted to you and will be delivered tomorrow!

It sounds like you received one of our unbranded Falcons.  These are all shipped to us directly from the manufacturer and are shipped from our warehouses as quickly as we receive them.  We do not mine with them in our warehouse, but they can sometimes come dusty from overseas.  I assure you this is the same product and will hash at the same speed as our advertised specs for the Falcon.
We will not be receiving anymore Falcons until this Thursday.  If you would really like a replacement for a branded Falcon, we can certainly make that work. 
We did not and do not intend any harm, but are here to work with you if any issue arises. We really appreciate your patience and I will wait to hear on what you would like to do!
hank you for your time,
Jessica

Ticket: https://gawminers.freshdesk.com/helpdesk/tickets/22330

GAW Miners Team- Please visit us at: hashtalk.org


rex smith
said  3 days ago 

It dont even work on the zenminer I have for my black widow. Point me to a full refund, I didnt ask for this. Theres a reason I ordered a GAW and not a Zeus. This is not acceptable hardware even if it were new...You people blew this one at my expense. Give me my money and take this used thunderX3 asap.

rex smith
said  2 days ago 

Why did you people send me another zen controller? You sent me a Zeus miner not a GAW miner, so if you haven't heard yet, I would need a zeus controller to get it to work...Once again with your head up your butt..What is wrong with you people? Starting tomorrow it is $11 dollars a day, everyday there after until \I receive what I ordered which is a Falcon and all the accessories. I now have the right accessories for the falcon but no falcon. I will return the zeus as soon as I receive my order as ordered! If you drag this out and do not honor your word, you will get a chargeback and blasted on the forums. Lay off the dope!

rex smith
said  less than a minute ago 

I see you are not responding to my efforts to get this worked out, all the while it is week 10 now and I do not have the falcon that I purchased. I have a miner that does not have a controller and i have a controller that does not have a miner. Ive heard these will run on windows but dont have an extra computer in which to go that route. So you see, that is why I ordered a Falcon with a controller. I have reached out to you and got nothing in response but a another false promise. If my Falcon was on the way you would have sent a tracking number which you have not done. You leave me no other choice but to call my credit card company and start the process of a chargeback.

I will add more to this post as it unfolds, but as you can see people. They change orders and then ignore you when you try to get it fixed! All the while they have your money!

I can see you're frustrated and rightfully so. You expect to get what you paid for. That is completely understandable. There was obviously a mix up when your miner was shipped. Some lucky guy must have gotten your GAW miner

I have requested an agent to look into your ticket so that we can get you squared away. I promise, I want to get you up and hashing away just as much as you do! Email me if you need anything. amber@gawminers.com

[Shattered]

@GAW_Amber
Throw my 3rd order on the FedEx truck today please!!!  (PS, i will take any additional miners that get accidentally throw in the box too)

[audiotopix]

So to cut it short you got a defective Falcon and they agreed to refund you, but you haven't heard from them for a week.
Did you post on their forums or pm any of their staff about it?
If you have problems like that write on hashtalk first, as I said before they rarely come here as they have their own forum.
No need to waste time writing essays, you will get the refund if they said so.

Dear EVILPANDA,

You a perfect example of terrible customer relations, & terrible PR, I sincerely hope for the sake of GAWMINERS that you are in no way affiliated with them.
My "essay" was to be as descriptive as possible to the community. As it is exactly what has happened,, If people come here looking for info on whether or not to purchase from GAW they will see this.
And they will, its the _______ Bitcointalk _______forum. As for Gaw having their own forum, Ive seen it,,, it looks like they moderate it,, doesnt look good for them really.
They should be here and wide open for the community, IF they don't have anything to hide.

Your comments aren't appreciated, you add nothing to this situation other than more anger, you are not helping GAW with your attitude.

You know what? I will post on their forum about all this,, and then ill link it to this thread so they can see you poorly representing them.

Oh wait, your likely just a fanboi or girl and they wont even know who you are, so It wont matter anyway. Whatever.

I wish you the best,

Sincerely,
audiotopix

Ya know what? Im drunk, maybe I shouldn't post this? My wife wants a back rub,, maybe panda didn't mean to be mean? Maybe im being mean? Did I say that ? Or just think it? NO i typed it! I am kinda pissed and panda has been kinda crappy this whole thread. Wait im talking to myself, no im typing to myself. Maybe I shouldn't post this because im a "newbie" on the forum, and I would like to be a trusted community member. Im typing to myself again. They are going to think im crazy. Well? I am. And im a serious miner, I spend good money, any reputable vendor of solid mining hardware wants my business. Im not playing. And if a company wants my business they need to earn my respect. You never know who your customer may be, you screw me on one and may have screwed yourself out of one hundred. I need to start an effin company that re brands someone else gear, Id run my support department better than my sales,, word of mouth would travel and my sales would grow without even spending much on advertising. Obviously all GAW cares about is sales. And to you I say Good Day!

[toleng]

how long do I get the activation code from gawminer
I have to wait 18 hours

[Shattered]

So to cut it short you got a defective Falcon and they agreed to refund you, but you haven't heard from them for a week.
Did you post on their forums or pm any of their staff about it?
If you have problems like that write on hashtalk first, as I said before they rarely come here as they have their own forum.
No need to waste time writing essays, you will get the refund if they said so.

Dear EVILPANDA,

You a perfect example of terrible customer relations, & terrible PR, I sincerely hope for the sake of GAWMINERS that you are in no way affiliated with them.
My "essay" was to be as descriptive as possible to the community. As it is exactly what has happened,, If people come here looking for info on whether or not to purchase from GAW they will see this.
And they will, its the _______ Bitcointalk _______forum. As for Gaw having their own forum, Ive seen it,,, it looks like they moderate it,, doesnt look good for them really.
They should be here and wide open for the community, IF they don't have anything to hide.

Your comments aren't appreciated, you add nothing to this situation other than more anger, you are not helping GAW with your attitude.

You know what? I will post on their forum about all this,, and then ill link it to this thread so they can see you poorly representing them.

Oh wait, your likely just a fanboi or girl and they wont even know who you are, so It wont matter anyway. Whatever.

I wish you the best,

Sincerely,
audiotopix

Ya know what? Im drunk, maybe I shouldn't post this? My wife wants a back rub,, maybe panda didn't mean to be mean? Maybe im being mean? Did I say that ? Or just think it? NO i typed it! I am kinda pissed and panda has been kinda crappy this whole thread. Wait im talking to myself, no im typing to myself. Maybe I shouldn't post this because im a "newbie" on the forum, and I would like to be a trusted community member. Im typing to myself again. They are going to think im crazy. Well? I am. And im a serious miner, I spend good money, any reputable vendor of solid mining hardware wants my business. Im not playing. And if a company wants my business they need to earn my respect. You never know who your customer may be, you screw me on one and may have screwed yourself out of one hundred. I need to start an effin company that re brands someone else gear, Id run my support department better than my sales,, word of mouth would travel and my sales would grow without even spending much on advertising. Obviously all GAW cares about is sales. And to you I say Good Day!

You wrote that whole post drunk with ZERO typo's??

Damn dude, if it werent for auto correct, my text messages would be in Hebrew.