Hi everyone,
I’m posting to share an issue I’m currently dealing with involving Betpanda’s sportsbook, both to warn others and to see if anyone here has had a similar experience or advice on how best to proceed. I’m a UK-based user and my account was fully verified (KYC completed). I only used Betpanda for sports betting, never casino games. I didn’t use any bonuses or promotions at any point, and I only ever held one account.
Over time, I deposited a total of roughly 8,000 USDT. Through normal sports betting, with a mix of wins and losses, my balance eventually grew to around 15,000 USDT. All bets were accepted by the sportsbook, settled in the normal way, and paid out as wins or losses at the time — nothing was ever voided or flagged when the bets were placed or settled.
Recently, Betpanda asked for documentation, which I provided. After confirming my identity, they informed me that they had completed an investigation into my sportsbook activity and concluded that I had breached their Terms and Conditions. What surprised me was what came next. Instead of voiding specific bets or removing particular winnings, Betpanda reduced my balance to around 1,800 USDT, stating that I could only withdraw my most recent deposit. The rest of the balance — including both profits and part of my deposited funds — was effectively confiscated. I was given 72 hours to withdraw the remaining amount before the account would be closed permanently.
They have not explained which specific Terms and Conditions were breached, which bets (if any) were considered invalid, or how they calculated the amount they decided to keep.
All I’ve been told is that the “decision is final”.
To avoid losing the remaining funds, I’ve withdrawn the balance that was still available and am now formally disputing the confiscation. I’m also preparing to escalate this through the appropriate consumer protection and regulatory channels.
I’m posting here to document what happened publicly, to ask whether anyone else has dealt with Betpanda in similar circumstances, and to see whether there’s any precedent for recovering funds when bets were already settled and no bonuses or multiple accounts were involved. Any help would be greatly appreciated.
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