FastCash4Bitcoins Support Thread

[DeathAndTaxes]

Tangible, PLEASE take over Coinbase.com or just buy them out. They have a "good" system up for buying BTC with your bank account, etc... but several of my friends went to buy BTC and their transactions were just canceled. No response, nothing. Since you guys are so good at customer service and ON TOP of what you have available, you guys could make that site work like a well oiled machine.

Coinbase is the one with the deep VC pockets not us*, so I don't think we will be buying competitors any time soon.  I will refrain from making a judgement on coinbase.  Their order cancellations may be due to the risk of accepting ACH.  I am happy to say our procedures don't put is in a posistion where we need to arbitrarily cancel orders.  We have had the price move against us ... a LOT and still honored the deal.  

I hope Coinbase can make their order process more transparent.  Something i said in a conference call with a different competitor seems to fit.

I don't really see us as competitors today.  At this point I am more interested in growing the pie then growing our share of it.

It is going to take many companies each improving the user experience to grow that pie.




* We are 100% self funded and if possible we would like to do our first outside equity offering without involving VC funding.  

[Phox]

More ACH please.
 

[TangibleCryptography]

More ACH please.
 

Done.  Bank funds reloaded.

[az12]

Any news when paypal funds will be reloaded?

Thanks 

[TangibleCryptography]

Any news when paypal funds will be reloaded?

Thanks 

PayPal estimates tomorrow (03/07).  They don't get more specific than that.

[az12]

Any news when paypal funds will be reloaded?

Thanks 

PayPal estimates tomorrow (03/07).  They don't get more specific than that.

Thanks for the quick response. 

[TangibleCryptography]

Update:
Bank funds reloaded again.  You sellers are killing the circuit breakers on the site.

On edit: oh and we have blown past all prior one day sales figures .... so close to breaking a milestone.  daily records are done on UTC clock so I will let everyone know after 00:00:00 UTC.

[TangibleCryptography]

Update:

Temporary hold.  I zeroed out all the funding accounts so the site will prevent any new orders.  The combination of huge backlog of unconfirmed orders and the quote API lagging is too much of a risk for us to accept orders right not.  I appologize for having to take this extrodinary step but we honor all deals, we never rollback a sale and with no lagged quotes and the value of unconfirmed orders approaching our reserve to continue to accept orders blindly isn't a risk I can justify taking. As soon as I have better visibility as to our exposure order access will be restored.

Gerald Davis (D&T)
Tangible Cryptography, LLC

[TangibleCryptography]

Update:

Temporary hold.  I zeroed out all the funding accounts so the site will prevent any new orders.  The combination of huge backlog of unconfirmed orders and the quote API lagging is too much of a risk for us to accept orders right not.  I appologize for having to take this extrodinary step but we honor all deals, we never rollback a sale and with no lagged quotes and the value of unconfirmed orders approaching our reserve to continue to accept orders blindly isn't a risk I can justify taking. As soon as I have better visibility as to our exposure order access will be restored.

Gerald Davis (D&T)
Tangible Cryptography, LLC

Site accepting new orders.  PayPal funds exhausted, more funds available 03/07.

[TangibleCryptography]

Update: PayPal funds available.

[TangibleCryptography]

Update:
More bank funds available.
PayPal out of funds until Monday (3/11).  

If you are wondering why there has been an increase in funding outages in the last few days:
https://bitcointalk.org/index.php?topic=150420.0

[TangibleCryptography]

Update:
Additional bank funds available.
Additional PayPal funds will be available today (03/11).

[TangibleCryptography]

Update:
Additional bank funds available.
Additional PayPal funds will be available today (03/11).

PayPal funds available ... finally.

[TangibleCryptography]

Per the critical 0.7 vs 0.8 bug announced by developers we are halting all transactions until resolved.  The site will prevent any new orders.  Any unpaid orders will remain in CONFIRMED status until we can verify transaction integrity.  It is possible orders not confirmed may reflect an incorrect status such as expired.  Once the forks are merged  we will rescan all orders to check for undetected transactions.

Staff

Tangible Cryptography, LLC

[TangibleCryptography]

Per the critical 0.7 vs 0.8 bug announced by developers we are halting all transactions until resolved.  The site will prevent any new orders.  Any unpaid orders will remain in CONFIRMED status until we can verify transaction integrity.  It is possible orders not confirmed may reflect an incorrect status such as expired.  Once the forks are merged  we will rescan all orders to check for undetected transactions.

Staff

Tangible Cryptography, LLC

We have resumed operations this morning.  PayPal, Dwolla, and Bank funds are all available.

[don giovanni]

I have tried a couple times now to get a response from fastcash4bitcoins and they have not responded, should change their name to fastcash4bitcoinswhenwegetaroundtoit

[omio]

Thank you for this service I have used it a couple times and you guys really deliver.

[TangibleCryptography]

I have tried a couple times now to get a response from fastcash4bitcoins and they have not responded, should change their name to fastcash4bitcoinswhenwegetaroundtoit

When and how have you contacted us multiple times?

[don giovanni]

I have tried a couple times now to get a response from fastcash4bitcoins and they have not responded, should change their name to fastcash4bitcoinswhenwegetaroundtoit

When and how have you contacted us multiple times?

through email, once about 6 months ago to buy coins, once again recently to sell coin (i was asking about how you price your silver).

[TangibleCryptography]

I have tried a couple times now to get a response from fastcash4bitcoins and they have not responded, should change their name to fastcash4bitcoinswhenwegetaroundtoit

When and how have you contacted us multiple times?

through email, once about 6 months ago to buy coins, once again recently to sell coin (i was asking about how you price your silver).

You indicated we "lost your business".  I didn't feel the need to respond when there were real customers who needed support.  So beyond trolling what exactly are you doing in the FC4B support thread if you aren't (nor intend to be) a client of FC4B?