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Author Topic: FastCash4Bitcoins Support Thread  (Read 87418 times)
TangibleCryptography
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March 12, 2013, 07:20:24 PM
 #701

I have tried a couple times now to get a response from fastcash4bitcoins and they have not responded, should change their name to fastcash4bitcoinswhenwegetaroundtoit

When and how have you contacted us multiple times?

through email, once about 6 months ago to buy coins, once again recently to sell coin (i was asking about how you price your silver).

You indicated we "lost your business".  I didn't feel the need to respond when there were real customers who needed support.  So beyond trolling what exactly are you doing in the FC4B support thread if you aren't (nor intend to be) a client of FC4B?
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March 14, 2013, 12:33:18 AM
 #702

Tangible I PM'd you but should have posted here for everyone;

Are PayPal payouts scheduled at a certain time of day, or on as-needed basis?

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March 14, 2013, 01:36:25 AM
 #703

Ahh, MassPay. Good question.

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March 14, 2013, 04:08:18 AM
 #704

I have tried a couple times now to get a response from fastcash4bitcoins and they have not responded, should change their name to fastcash4bitcoinswhenwegetaroundtoit

When and how have you contacted us multiple times?

through email, once about 6 months ago to buy coins, once again recently to sell coin (i was asking about how you price your silver).

You indicated we "lost your business".  I didn't feel the need to respond when there were real customers who needed support.  So beyond trolling what exactly are you doing in the FC4B support thread if you aren't (nor intend to be) a client of FC4B?

You lost my business because you didnt respond within a week, then i mentioned this fact to you and you still didnt respond. Now im here mentioning the fact that you have a track record of poor communication and you have acknowledged the fact that a potential customer isnt a "real customer" to you therefore its ok to treat them poorly.
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March 14, 2013, 04:20:12 AM
 #705

I have a quick question, when I'm selling my bitcoins via the site you are buying them at a lower price then what is the current rate, I just was curious, this is how you guys make money and stay in business right? I'm just curious as to how that buy number is calculated. I would assume it is a certain percentage of the current rate, right? Seriously, I'm just curious about it, that's all.


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March 14, 2013, 04:54:59 AM
 #706

I have a quick question, when I'm selling my bitcoins via the site you are buying them at a lower price then what is the current rate, I just was curious, this is how you guys make money and stay in business right? I'm just curious as to how that buy number is calculated. I would assume it is a certain percentage of the current rate, right? Seriously, I'm just curious about it, that's all.



Buy low sell high, thats the idea.
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March 14, 2013, 05:04:13 AM
 #707

I have a quick question, when I'm selling my bitcoins via the site you are buying them at a lower price then what is the current rate, I just was curious, this is how you guys make money and stay in business right? I'm just curious as to how that buy number is calculated. I would assume it is a certain percentage of the current rate, right? Seriously, I'm just curious about it, that's all.


Somewhere TC mentions that it's based on multiple factors including market price, volatility, etc. They've traded at a loss in the past, but usually manage to make profitable trades, and they try not to be long too much BTC.

I recommend asking me for a signature from my GPG key before doing a trade. I will NEVER deny such a request.
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March 14, 2013, 06:45:19 AM
 #708

Thanks for the replies.

TC, I emailed you about this but sometimes you respond quicker here.
Order# 18365. Can you "push" that through or refund me back to the address I put in refund spot? Everytime I go to send you an exact amount .03 or some very small amount gets tacked on AFTER I know what it will be then I don't have enough to send. I was .03 short and couldn't get the .03 to send. Thanks!


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TangibleCryptography
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March 14, 2013, 01:02:07 PM
 #709

Tangible I PM'd you but should have posted here for everyone;

Are PayPal payouts scheduled at a certain time of day, or on as-needed basis?

We pay PayPal and Dwolla in batches.  There is no set schedule but generally we pay about 6 to 10 times per day between 8AM and 2AM (unlike the blockchain and Satoshi's ghost we occasionally do sleep Smiley ).  "Usually" that works out to within 2 to 3 hours although due to scheduling conflicts it can occasionally be longer than that.
TangibleCryptography
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March 14, 2013, 01:11:36 PM
 #710

Thanks for the replies.

TC, I emailed you about this but sometimes you respond quicker here.
Order# 18365. Can you "push" that through or refund me back to the address I put in refund spot? Everytime I go to send you an exact amount .03 or some very small amount gets tacked on AFTER I know what it will be then I don't have enough to send. I was .03 short and couldn't get the .03 to send. Thanks!

Fixed. The site allows setting orders by either amount to sell or amount to receive.  I believe there is a bug in the logic and in some cases is incorrectly trying to keep the receive amount constant instead of the sell amount when there is a price change.  To avoid an attack by stale dating the selling price is pulled fresh at the time the order is placed this can result in a small change to either the amount received or amount sold.   I will take a look at a solution this weekend.

If you ever create a sales order and it is incorrect you can always just create a new one.
TangibleCryptography
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March 14, 2013, 01:13:58 PM
 #711

I have a quick question, when I'm selling my bitcoins via the site you are buying them at a lower price then what is the current rate, I just was curious, this is how you guys make money and stay in business right? I'm just curious as to how that buy number is calculated. I would assume it is a certain percentage of the current rate, right? Seriously, I'm just curious about it, that's all.


Somewhere TC mentions that it's based on multiple factors including market price, volatility, etc. They've traded at a loss in the past, but usually manage to make profitable trades, and they try not to be long too much BTC.

That is correct.  Since January 1 we have been trying a fixed pricing model of 2.99% below spot.  To avoid manipulation the model takes the lowest trade in the prior 60 seconds.  As always the price we are willing to buy is always put in black and white for the customer to accept or reject BEFORE they send us any coins.
TangibleCryptography
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March 14, 2013, 01:19:50 PM
 #712

Now im here mentioning the fact that you have a track record of poor communication and you have acknowledged the fact that a potential customer isnt a "real customer" to you therefore its ok to treat them poorly.

Well a single instance is hardly a track record.  We have done more direct purchases of Bitcoins than anyone else.  Although we are hardly perfect, feedback has been overwhelmingly positive.  I am sorry you had a bad experience, however you have made your point now I would ask you stop cluttering up the thread. 
opentoe
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March 14, 2013, 05:40:10 PM
 #713

Thanks for the replies.

TC, I emailed you about this but sometimes you respond quicker here.
Order# 18365. Can you "push" that through or refund me back to the address I put in refund spot? Everytime I go to send you an exact amount .03 or some very small amount gets tacked on AFTER I know what it will be then I don't have enough to send. I was .03 short and couldn't get the .03 to send. Thanks!

Fixed. The site allows setting orders by either amount to sell or amount to receive.  I believe there is a bug in the logic and in some cases is incorrectly trying to keep the receive amount constant instead of the sell amount when there is a price change.  To avoid an attack by stale dating the selling price is pulled fresh at the time the order is placed this can result in a small change to either the amount received or amount sold.   I will take a look at a solution this weekend.

If you ever create a sales order and it is incorrect you can always just create a new one.

Ok, good to know. Thanks for fixing it!

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March 16, 2013, 04:23:50 AM
 #714

I have a small question. Is there a way to include the date/time on the order history page or even within the order itself?


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March 17, 2013, 04:12:46 AM
 #715

i like this site so far... secure.... recommend

AppleCoreHosting.com Web Hosting for Bitcoins starting at 0.004BTC
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March 17, 2013, 04:23:36 AM
 #716

i like this site so far... secure.... recommend

agreed

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March 17, 2013, 04:47:25 AM
 #717

Another check arrived Smiley Now 5-for-5 on flawless sales.
Keep up the good work.

I recommend asking me for a signature from my GPG key before doing a trade. I will NEVER deny such a request.
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March 17, 2013, 05:36:06 PM
 #718

Another check arrived Smiley Now 5-for-5 on flawless sales.
Keep up the good work.

I've transferred many times right to my bank via ACH and has always worked out great. Sorry if I'm prying, I'm just curious, why are you requesting a check when you can DD via ACH? Privacy?


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March 17, 2013, 05:53:43 PM
 #719

Another check arrived Smiley Now 5-for-5 on flawless sales.
Keep up the good work.

I've transferred many times right to my bank via ACH and has always worked out great. Sorry if I'm prying, I'm just curious, why are you requesting a check when you can DD via ACH? Privacy?
I don't really know. It seemed like the easiest option at the time of my first sale, and now it's just inertia: my details are already in the system. I don't plan on fixing what's not broken, either Tongue

I recommend asking me for a signature from my GPG key before doing a trade. I will NEVER deny such a request.
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March 17, 2013, 05:56:54 PM
 #720

Another check arrived Smiley Now 5-for-5 on flawless sales.
Keep up the good work.

I've transferred many times right to my bank via ACH and has always worked out great. Sorry if I'm prying, I'm just curious, why are you requesting a check when you can DD via ACH? Privacy?
I don't really know. It seemed like the easiest option at the time of my first sale, and now it's just inertia: my details are already in the system. I don't plan on fixing what's not broken, either Tongue

Ok, thanks for answering. I really was just curious. Like I said, I've used the ACH method many times and has always been deposited directly into my bank account in about 3 days.

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