I was play game with eth.
and i winning and i try to withdraw eth.
suddenly they rejected.
and they email to me you need verify.
They sending this email to me.
Hi,
We hope this email finds you well. To uphold high-security standards we kindly request you to send in documents to validate your identity. These security checks have to be done to guarantee the right level of security for both parties involved.
As a part of this security check, we kindly ask you to respond to this e-mail enclosing the following documents.
1) Verify your identity
Provide a digital photograph or scanned colour copy of your government–issued ID card, driving licence or passport that clearly displays:
-Document number (licence number, passport number), your full name and date of birth.
-No black/blurred portions (all details must be in focus)
-All four corners of the document (ie. no cropping)
-Expiry date that has not passed
-Front and back of the licence
2) Verify your address
Provide one digital photograph of a paper utility bill or paper bank/credit-card statement that has been received through the post clearly displaying:
-Your name and address
-An issue date within the last 3 months
-All four corners of the bill/statement (i.e. no cropping)
Acceptable utility bill statements include landline phone (mobile bills are not acceptable), heating, water, electricity, and municipal government correspondence where address and name are shown is also accepted. eg. a letter from your local tax office, police or registry office.
3) A photograph of yourself holding your identification document, as well as a piece of paper that says "Cloudbet" with today's date on it.
Please ensure the photograph is not blurry and clearly shows both documents.
We assure you that we will treat all this information confidentially and it is only for internal use. Once we have received the documents you will not be requested to send the same ones again while they remain valid.
Should you need further assistance regarding this request then please keep the original information of this e-mail when responding to us.
Thank you for your understanding and cooperation.
--
Cloudbet security
And i send to this guys my driver licnese and adress and selfie with cloudbet with todays date.
and you know?
they send email to me.
Molly (Cloudbet)
Mar 21, 13:06 UTC
Dear btcasian,
Thank you for your patience whilst we're looking into your documents.
As per the Player Safety team's request, we'd kindly ask you to provide your Russian/Ukrainian documents also - discussed in a previous chat conversation - in order to complete the account verification process.
We greatly appreciate your understanding.
Should you have any further questions please don't hesitate to ask.
Kind regards,
Molly
Cloudbet Support team
Reason before i ask to support center which language can verify?
just i ask for russian and ukraine language .
now they wanna verify with this language.
*Notice i verify with english language.
This meaning is they dont want withdrawl my eth.
i have all video file.
0x4b7ca8e3e99568a426bdabd2cdad886aa8eae9ad
this is my cloudbet eth address.
i was so stupid.
check img.
https://imgur.com/a/8q39sDnI know you are in contact with our Customer Support Team. Please provide the information as requested and your KYC will be processed, enabling you to withdraw.
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